Subway

Pacific Village Center, 3153 Gateway St, Springfield
(541) 747-4637

Recent Reviews

Kaitlin Trejo

Friendly place with amazing people to work with amazing food as well great service and positive upbeat attitudes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Herb and Cheese Bread

Dexter Lessman

I've been going to this Subway regularly for 5+ years and have watched the staff rotate out. I've loved seeing everyone when I walk in, and am happy to be greeted by familiar friendly faces each time I come in! They know my order by heart and only need to know how many sandwiches I'm getting. Aurora and the team spoil me so much that I have a hard time going to a different Subway nowadays! Keep it up yall!

Atmosphere: 5

Food: 5

Service: 5

Kool Kat King

1st time here, Typical subway, loud mouth dark haired tatted girl acted like she owns the place. Treated every customer like they were beneath her. Wanted to charge $4 extra if I wanted a wrap but a sub was same price, go figure! Had a 1st day girl and a really cool guy transferred from southern oregon was extremely polite and helpful! Definitely not going back as long as she’s there!

Atmosphere: 3

Food: 5

Service: 1

Terry M

Aurora is great! She's always friendly, happy and smiling. She makes it so enjoyable to hop in and grab a sandwich real quick.

Service: 5

Ruby Mae Morgan

I want to be clear that I adore all the regular staff, even the pinch hitters that show up to fill staffing shortages. They're all wonderful, and this review isn't a complaint about any of them. They have always given and continue to give me a wonderful experience every time I walk in. That coupled with this location being nearest my home has had it as a favorite in my Subway app since we moved here a year ago. We used to be in this store once a week and more.In the last 90 days, menu item availability has diminished substantially. Whoever's responsible for getting this location their chips, soda, and toppings is dropping the ball such that we've had to switch locations just to get our full regular orders. Standard sandwich ingredients like pickles are frequently just not there. There's also been huge turnover at this location, and the remaining regular staff's morale has clearly dropped in that timeframe, too, in spite of how hard they work to hide that. Tack on the 8pm closure sign on the door...Is corporate or a franchiser running this location into the ground? It seems like it. If not, y'all need to support this location better because its infrastructure appears to be failing.I'm going to reduce this location to once a month visits and go to the next nearest one until it does some housekeeping to get back up to spec. Its staff and regulars deserve better from the corporation and franchisers.

Atmosphere: 1

Food: 5

Service: 5

willo mullins

This is the second time my order has been confirmed after ordering online, only for me to arrive and find out they canceled my order. Today they confirmed my order for pick up at 8:45pm I arrived to find a note on the door saying they close at 8pm this week. Why confirm an order for pick up at 8:45 when you close at 8. Also, that means I have to wait 5-7 business days for my money to return to my account. This is incredibly un reliable place to order from. Super pissed.

Atmosphere: 1

Food: 1

Service: 1

maggie franko

literally the nicest staff member ive ever encountered was working today! wish i got her name so i can put it in this review. she made my day!! 12:30pm 10/26

Atmosphere: 5

Food: 5

Service: 5

Larry Irwin

My kid loves Subway! Me, not so much. The staff here was friendly and the place was clean.

Atmosphere: 5

Service: 5

Bree Maack

By far the BEST Subway in town. Definitely great food, great employees. Only Subway in town I will give my hard earned money ?

Atmosphere: 1

Food: 2

Service: 1

Miranda Ruiz

Got two online orders completely wrong tried to call 10 times won't even answer the phone

Andrew

I needed a quick bite and this Subway was close by. I received fast and very friendly service. No issues with the sandwich.

Terror Ninja

Stoped in here for lunch, sandwich was really really good. My wife was really happy with the food. Customer service was excellent. The ladies were really nice and considerate of my allergies. Did I forget to mention that the food was really good.

Tyler Stickler

Ordered 4 sandwiches each meals for a pick up order while traveling. Upon pickup the girl came outside and we noticed we had a drink missing, we informed her we ordered 4 meals with drinks. She told us that she didn’t see a 4th drink and we need to show her proof on the receipt. It was there, she then went and grabbed the 4th drink. We then noticed we were missing the 3 other bags of chips (which all 4 were the same), I went inside to inform her and get the chips missing. She yelled at me for not having a mask immediately, I told her I wanted the correct chips and she then said they didn’t have those chips and that’s why they weren’t in there. I looked to my right on the bottom we’re hundreds of the chips we were missing. I grabbed the 3 bags and left. Also the chicken melt was gross and soggy with barely any chicken. Needless to say I wish I had money back so I could go to Jimmy Johns.

Gio Hershel

They changed the hours. I drove across town for subway because the other locations are awful only to find this one closed at 8pm even though it's advertised as closing at 10pm. I guess I don't need to eat dinner today. Thanks subway for failing.

Kara Kiel

The cheese selection socks, no meat on sandwich, won't be going back.

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