I used to like burger king they should change the name to just burger and a very disappointing burger at that.Burger King, a prominent player in the fast-food industry, has garnered a mixed reputation over the years. While some patrons swear by its flame-grilled Whoppers and crispy fries, others express disappointment with the quality and consistency of their meals. In this paper, we delve into the reasons why individuals might have negative experiences at Burger King and discuss how these factors can impact customer satisfaction. Inconsistent Food Quality:One common complaint among Burger King customers is the inconsistency in food quality across different locations. Some patrons may have experienced poorly made burgers, soggy fries, or stale buns, leading to a subpar dining experience. This lack of quality control can tarnish the brand's reputation and drive customers away. Slow Service and Long Wait Times:Another frequent issue reported by Burger King customers is slow service and long wait times, especially during peak hours. Delays in food preparation, inefficient staff, or under-staffed locations can contribute to frustration and dissatisfaction among diners who expect quick and convenient service at a fast-food restaurant.Menu Errors and Missing Items:Customers often express frustration when their orders are incorrect or missing items they paid for. Mistakes in food preparation, miscommunication between staff members, or issues with inventory management can result in incomplete or inaccurate orders, leading to customer dissatisfaction and a negative perception of the brand.Lack of Cleanliness and Hygiene:Maintaining cleanliness and hygiene standards is crucial in the foodservice industry, but some Burger King locations have been criticized for their lackluster cleanliness practices. Dirty dining areas, unkept restrooms, or unkempt food preparation areas can create a negative impression on customers and impact their overall dining experience.While Burger King has a loyal customer base and a strong presence in the fast-food market, it is essential for the company to address issues related to food quality, service efficiency, order accuracy, and cleanliness to enhance customer satisfaction and loyalty. By prioritizing consistency, customer service training, and operational excellence, Burger King can mitigate dissatisfaction among patrons and uphold its reputation as a leading fast-food chain.I did not like my visit they got my whole order wrong and the guy who took my order kept saying ok hold on one minute everytime i ordered a new item not to mention he could barely even speak english
Atmosphere: 2
Food: 1
Service: 2
M. P.
Clean bathrooms and fast friendly service.Lordes is so thoughtful and helpful!
Atmosphere: 5
Food: 5
Service: 5
Charissa McGinn
I definitely understand and agree with a terrible reviews. Decided to stop on my way home from work, the soda was warm and clearly needed to be changed out as well as no ice. Received the wrong chicken wrap. Which also had a sad piece of chicken in it. If the size of chicken isn't decent don't even bother.... And the fries were disgusting. The oil hasn't been changed for quite some time and you can tell.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Margaret Gim
Almost always 4 out of 5 times gives me a regular whopper when I order an impossible whopper. This location is notorious for doing this and refuses to swap it even though they made the mistake if it is an online order. They said it must be resolved online.
Jocy Fajardo
I ordered a quick meal here, which was the sausage, egg & cheese crossiant, hashbrowns, and a vanilla iced coffee. They were great!The lady that took and gave me my order was super friendly :)
So me and my gf went here the other day and they charged our card twice. We called and was basically told all we would get was a 15 dallor voucher for an extra 35 dollars. We have the statements on our account saying we were charged within the same min of each other. So they literally stole money from us.
Atmosphere: 1
Food: 3
Service: 2
Smw
Burger King needs to address a serious issue regarding their restroom cleanliness and safety. During my recent visit, a male employee emerged from the women's bathroom, blaming his music, and used the restroom without flushing. He also sprayed cleaner all over the surfaces, including the tile floor, but did not wipe it up. As a result, I slipped and narrowly avoided hitting my head on the sink, injuring my ankle and shoulder in the process. When I informed a staff member, he merely smiled and said nothing. While still listening to his music as loud as possible in his phone. It is concerning that no warning signs were in place to alert customers. Burger King must take immediate action to rectify these issues and ensure the safety and cleanliness of their restrooms.
Workers are pieces of you know what making excuses for things that are down or out of stock of things. How interesting that multiple locations in the area happen to experience the same mechanical issues of your kitchen? What coincidence.
Atmosphere: 1
Food: 1
Service: 1
Carl B.
Two days in a row I've ordered a Whopper with a Sprite. Since the foreign woman taking the order is unable to differentiate between Sprite and fries; for the second time in a row she has thought I've ordered fries instead of a drink. The second time I even specified when ordering that Sprite meant the drink. So I went to the window to pay, and had to tell her I didn't ordered fries...just the drink. Then, she hands over the drink and sends me on my way...without giving me a refund for the more expensive fries...and properly running the charge again with the less costly drink. I had to get back in the line to force the woman to do her job. It isn't the money. It is mere change. It is the gall this woman has to skip the refund and happily send me on my way with a drink, no refund...not even an apology. Who's training and supervising her? She's all on her own making the wrong decisions when dealing with customers...and not doing her job.
Majid Qedan
Dine in review sept 20th 2023 wed 2:05pm for $12.99 used 2 wopper meal coupon . Avoid at all costs the reviews are correct! Workers go out of there way to treat you poorly! Was told only 1 sauce packet but gave other customers more for free. Didn’t fill our cups until we requested ( machine was down) but gave other customers drinks in front of us with no explanation or shown we could be given some. It was as if they were treating me less than human. They treat other customers better in front of you and get mad if you ask for the same treatment. Will never give burger king my business again. Should of went to mikes drive in. Food was warm so they must figure if they get the food right they can treat you less than
Atmosphere: 1
Food: 1
Service: 1
David Ponce
IF I COULD GET THIS PLACE ZERO STARS I WOULD IT SAYS ON THE DOOR THEY OPEN AT 6:00 A.M. IT SAYS ONLINE THEY'RE OPEN IT'S ALMOST 7:00 A.M. AND THEY'RE STILL CLOSED AND WHEN I TRIED CALLING MY CALLS WERE IGNORED AND THEY WOULDN'T ANSWER ME TRYING TO GET ANSWERS THROUGH THE DRIVE THRU WINDOW.
Atmosphere: 1
Food: 1
Service: 1
Mikhail Rosenberg
Super friendly staff!!!! And the whopper tasted like I remember as a kid. Amazing!
It's as good as all the others. Some visits better than others.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich, Chicken Nuggets, Whopper
I used to like burger king they should change the name to just burger and a very disappointing burger at that.Burger King, a prominent player in the fast-food industry, has garnered a mixed reputation over the years. While some patrons swear by its flame-grilled Whoppers and crispy fries, others express disappointment with the quality and consistency of their meals. In this paper, we delve into the reasons why individuals might have negative experiences at Burger King and discuss how these factors can impact customer satisfaction. Inconsistent Food Quality:One common complaint among Burger King customers is the inconsistency in food quality across different locations. Some patrons may have experienced poorly made burgers, soggy fries, or stale buns, leading to a subpar dining experience. This lack of quality control can tarnish the brand's reputation and drive customers away. Slow Service and Long Wait Times:Another frequent issue reported by Burger King customers is slow service and long wait times, especially during peak hours. Delays in food preparation, inefficient staff, or under-staffed locations can contribute to frustration and dissatisfaction among diners who expect quick and convenient service at a fast-food restaurant.Menu Errors and Missing Items:Customers often express frustration when their orders are incorrect or missing items they paid for. Mistakes in food preparation, miscommunication between staff members, or issues with inventory management can result in incomplete or inaccurate orders, leading to customer dissatisfaction and a negative perception of the brand.Lack of Cleanliness and Hygiene:Maintaining cleanliness and hygiene standards is crucial in the foodservice industry, but some Burger King locations have been criticized for their lackluster cleanliness practices. Dirty dining areas, unkept restrooms, or unkempt food preparation areas can create a negative impression on customers and impact their overall dining experience.While Burger King has a loyal customer base and a strong presence in the fast-food market, it is essential for the company to address issues related to food quality, service efficiency, order accuracy, and cleanliness to enhance customer satisfaction and loyalty. By prioritizing consistency, customer service training, and operational excellence, Burger King can mitigate dissatisfaction among patrons and uphold its reputation as a leading fast-food chain.I did not like my visit they got my whole order wrong and the guy who took my order kept saying ok hold on one minute everytime i ordered a new item not to mention he could barely even speak english
Atmosphere: 2
Food: 1
Service: 2
Clean bathrooms and fast friendly service.Lordes is so thoughtful and helpful!
Atmosphere: 5
Food: 5
Service: 5
I definitely understand and agree with a terrible reviews. Decided to stop on my way home from work, the soda was warm and clearly needed to be changed out as well as no ice. Received the wrong chicken wrap. Which also had a sad piece of chicken in it. If the size of chicken isn't decent don't even bother.... And the fries were disgusting. The oil hasn't been changed for quite some time and you can tell.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich
Almost always 4 out of 5 times gives me a regular whopper when I order an impossible whopper. This location is notorious for doing this and refuses to swap it even though they made the mistake if it is an online order. They said it must be resolved online.
I ordered a quick meal here, which was the sausage, egg & cheese crossiant, hashbrowns, and a vanilla iced coffee. They were great!The lady that took and gave me my order was super friendly :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bacon Sausage Egg & Cheese Croissan'Wich
Always great.
Atmosphere: 5
Food: 5
Service: 5
Fries were COLD.Burger was COLD.
Atmosphere: 2
Food: 1
Service: 4
So me and my gf went here the other day and they charged our card twice. We called and was basically told all we would get was a 15 dallor voucher for an extra 35 dollars. We have the statements on our account saying we were charged within the same min of each other. So they literally stole money from us.
Atmosphere: 1
Food: 3
Service: 2
Burger King needs to address a serious issue regarding their restroom cleanliness and safety. During my recent visit, a male employee emerged from the women's bathroom, blaming his music, and used the restroom without flushing. He also sprayed cleaner all over the surfaces, including the tile floor, but did not wipe it up. As a result, I slipped and narrowly avoided hitting my head on the sink, injuring my ankle and shoulder in the process. When I informed a staff member, he merely smiled and said nothing. While still listening to his music as loud as possible in his phone. It is concerning that no warning signs were in place to alert customers. Burger King must take immediate action to rectify these issues and ensure the safety and cleanliness of their restrooms.
Restaurantji Recommends
Workers are pieces of you know what making excuses for things that are down or out of stock of things. How interesting that multiple locations in the area happen to experience the same mechanical issues of your kitchen? What coincidence.
Atmosphere: 1
Food: 1
Service: 1
Two days in a row I've ordered a Whopper with a Sprite. Since the foreign woman taking the order is unable to differentiate between Sprite and fries; for the second time in a row she has thought I've ordered fries instead of a drink. The second time I even specified when ordering that Sprite meant the drink. So I went to the window to pay, and had to tell her I didn't ordered fries...just the drink. Then, she hands over the drink and sends me on my way...without giving me a refund for the more expensive fries...and properly running the charge again with the less costly drink. I had to get back in the line to force the woman to do her job. It isn't the money. It is mere change. It is the gall this woman has to skip the refund and happily send me on my way with a drink, no refund...not even an apology. Who's training and supervising her? She's all on her own making the wrong decisions when dealing with customers...and not doing her job.
Dine in review sept 20th 2023 wed 2:05pm for $12.99 used 2 wopper meal coupon . Avoid at all costs the reviews are correct! Workers go out of there way to treat you poorly! Was told only 1 sauce packet but gave other customers more for free. Didn’t fill our cups until we requested ( machine was down) but gave other customers drinks in front of us with no explanation or shown we could be given some. It was as if they were treating me less than human. They treat other customers better in front of you and get mad if you ask for the same treatment. Will never give burger king my business again. Should of went to mikes drive in. Food was warm so they must figure if they get the food right they can treat you less than
Atmosphere: 1
Food: 1
Service: 1
IF I COULD GET THIS PLACE ZERO STARS I WOULD IT SAYS ON THE DOOR THEY OPEN AT 6:00 A.M. IT SAYS ONLINE THEY'RE OPEN IT'S ALMOST 7:00 A.M. AND THEY'RE STILL CLOSED AND WHEN I TRIED CALLING MY CALLS WERE IGNORED AND THEY WOULDN'T ANSWER ME TRYING TO GET ANSWERS THROUGH THE DRIVE THRU WINDOW.
Atmosphere: 1
Food: 1
Service: 1
Super friendly staff!!!! And the whopper tasted like I remember as a kid. Amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper