My boyfriend stopped specifically at this rest stop for a cinnamon sugar pretzel, but upon arrival, the lights were on but nobody was home despite arriving a full 40mins before documented time of closure. Very sad
Rising Sun
Absolutely love Auntie Anne's pretzel's. This location is never good. This experience (3/8/2024) the girl at the counter turned many customers away saying they were "sold out" while she had a fresh tray come out of the oven and set on the counter behind her. I watched her take two more trays out and dump them on the counter while she continued to turn customers away. By the time we had finished our meal they were still not selling pretzels. This was about 6:00 pm. She and another teen were rolling more, but why let fresh pretzels get cold on the counter when she could be selling while the other made pretzels? She turned away whole families.
Service: 1
R. B.
I have had much better pretzels before!!!! And DEFINITELY have had MUCH better service! I asked if they had any other pretzels other than the two in the glass shelf! There was a pepperoni one and an Almond one ONLY available! FOR ANOTHER 20 MINUTES! In the Allentown Rest stop at 4:14 pm when people are traveling that's ridiculous and the young man kept walking away when I was trying to order Alex was his name! And he was talking to another girl there! He could have cooked more of the tons of pretzels sitting behind him instead of just talking ?!I ended up trying the almond pretzel because I wanted a pretzel it tasted like it had been sitting awhile and wasn't very good honestly! I hate to complain but it really wasn't very good service or a very good pretzel!
Atmosphere: 1
Food: 2
Service: 1
theresa wierzbinski
Love the pretzels but the way the staff was acting whipping each other with towels and carrying on out from behind the cash register laughing historical made me not to even go near or want to buy anything from this location. And wasn't just 2 staff butt 4 staff.
Atmosphere: 1
Service: 1
Chase W
Worst customer service I have seen! Girl behind the counter we incredibly rude, she snatched the money from my hand. They barely have any types of pretzels, I wanted the pretzel bites and they said they do not make them even though another girl is making pretzels right there. Would never recommend this place or go here again!!!
Atmosphere: 1
Food: 3
Service: 1
Saul Blankenhorn
They should open sooner
Taryn S.
Pretzel was real dark on bottom and tasted burnt. The sweet glaze had an awful taste like it was spoiled or sour.
BallsRUs
They just look at you and never take your order. Waited five minutes and wind up leaving because they never acknowledge you
Matthew Lyons
They were very friendly and helpful here. We needed a pretzel with no butter and they made it for us (and we realize it's an inconvenience). It was very much appreciated!Parking: Large lot at the service Plaza.Dietary restrictions: They were good with dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
Alexandra Miller
The pictures shown on Google are deceiving. They only had a few regular, a few cinnamon sugar and 1 cup of pretzel bites made. I LOVE their pretzel dogs and pepperoni pretzles. I asked them how long it would take for them to make more items, they said 15 minutes but they had a batch of mini pretzel bites ready to be put into the oven. When we pointed those out, they said, "oh, those are for the weekend". Today is Tuesday ? they weren't helpful and need to keep a good stock considering their store is at a busy location. Oh, and I got the regular pretzel bites and they are almost stale ? ugh!
Stopped at this service plaza on trip back home, wanted just a pretzel and soda to tide me over til I got home, It's a chain, nothing new, pretzel and soda were $7.00 so not bad for a snack, service was beyond terrible, lol but hey got a hot pretzel and Sprite so all good.
Jack Sex
DON'T EAT HERE ITS POISON TERRIBLE PLACE TERRIBLE PEOPLE THEY TALK SMACK THEY SHOULD BE FIRED BE SHUT DOWN
Christopher K
Worst service worst pretzels probably on the East Coast or at this rest stop the girls that work there are rude and act like there are gods gift. And the pretzels taste like that from the day before with with nothing on them I even went back the next day To say it maybe things may be different. They definitely were not . It was exactly the same service and exactly the same food.Awful.
Drew Ricko
It is amazing when you have fresh pretzels but when you have burnt pretzels it sucks
Tabitha Bame
So rude would not even acknowledge i was standing there after she yelled at me
My boyfriend stopped specifically at this rest stop for a cinnamon sugar pretzel, but upon arrival, the lights were on but nobody was home despite arriving a full 40mins before documented time of closure. Very sad
Absolutely love Auntie Anne's pretzel's. This location is never good. This experience (3/8/2024) the girl at the counter turned many customers away saying they were "sold out" while she had a fresh tray come out of the oven and set on the counter behind her. I watched her take two more trays out and dump them on the counter while she continued to turn customers away. By the time we had finished our meal they were still not selling pretzels. This was about 6:00 pm. She and another teen were rolling more, but why let fresh pretzels get cold on the counter when she could be selling while the other made pretzels? She turned away whole families.
Service: 1
I have had much better pretzels before!!!! And DEFINITELY have had MUCH better service! I asked if they had any other pretzels other than the two in the glass shelf! There was a pepperoni one and an Almond one ONLY available! FOR ANOTHER 20 MINUTES! In the Allentown Rest stop at 4:14 pm when people are traveling that's ridiculous and the young man kept walking away when I was trying to order Alex was his name! And he was talking to another girl there! He could have cooked more of the tons of pretzels sitting behind him instead of just talking ?!I ended up trying the almond pretzel because I wanted a pretzel it tasted like it had been sitting awhile and wasn't very good honestly! I hate to complain but it really wasn't very good service or a very good pretzel!
Atmosphere: 1
Food: 2
Service: 1
Love the pretzels but the way the staff was acting whipping each other with towels and carrying on out from behind the cash register laughing historical made me not to even go near or want to buy anything from this location. And wasn't just 2 staff butt 4 staff.
Atmosphere: 1
Service: 1
Worst customer service I have seen! Girl behind the counter we incredibly rude, she snatched the money from my hand. They barely have any types of pretzels, I wanted the pretzel bites and they said they do not make them even though another girl is making pretzels right there. Would never recommend this place or go here again!!!
Atmosphere: 1
Food: 3
Service: 1
They should open sooner
Pretzel was real dark on bottom and tasted burnt. The sweet glaze had an awful taste like it was spoiled or sour.
They just look at you and never take your order. Waited five minutes and wind up leaving because they never acknowledge you
They were very friendly and helpful here. We needed a pretzel with no butter and they made it for us (and we realize it's an inconvenience). It was very much appreciated!Parking: Large lot at the service Plaza.Dietary restrictions: They were good with dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
The pictures shown on Google are deceiving. They only had a few regular, a few cinnamon sugar and 1 cup of pretzel bites made. I LOVE their pretzel dogs and pepperoni pretzles. I asked them how long it would take for them to make more items, they said 15 minutes but they had a batch of mini pretzel bites ready to be put into the oven. When we pointed those out, they said, "oh, those are for the weekend". Today is Tuesday ? they weren't helpful and need to keep a good stock considering their store is at a busy location. Oh, and I got the regular pretzel bites and they are almost stale ? ugh!
Restaurantji Recommends
Stopped at this service plaza on trip back home, wanted just a pretzel and soda to tide me over til I got home, It's a chain, nothing new, pretzel and soda were $7.00 so not bad for a snack, service was beyond terrible, lol but hey got a hot pretzel and Sprite so all good.
DON'T EAT HERE ITS POISON TERRIBLE PLACE TERRIBLE PEOPLE THEY TALK SMACK THEY SHOULD BE FIRED BE SHUT DOWN
Worst service worst pretzels probably on the East Coast or at this rest stop the girls that work there are rude and act like there are gods gift. And the pretzels taste like that from the day before with with nothing on them I even went back the next day To say it maybe things may be different. They definitely were not . It was exactly the same service and exactly the same food.Awful.
It is amazing when you have fresh pretzels but when you have burnt pretzels it sucks
So rude would not even acknowledge i was standing there after she yelled at me