Old white hair man at deli counter, huffing and puffing at the line of people waiting for him. Maybe if he moved faster he wouldn't have 7ppl waiting for him. A lesson in customer service should be taken. And a rat scurried across the floor when I came in near packing tape
Harriet B.
In the past, I enjoyed shopping at BJs. While they still have good prices on many items including gas, the customer service in their Stroudsburg store continues to go downhill. They just don't have enough employees to do the job. There is usually a line at customer service. Its hard to find an employee to ask where items are. Today, I stopped for a few things on my way home and there was only 1 cashier working and I used the self checkout which also had a line, but shorter. After scanning my items and paying, I tried to leave, but there was a long line waiting so the 1 employee could check out receipts. There were at least 6 carts and I tried to leave, but was stopped, she took my receipt and wouldn't return it. She asked if she should call a manager and I told her to, but she didn't because "she was doing her job." I realize she is doing her job, but I had done the job of a cashier scanning my own order, paying and was then expected to wait 15 minutes to have my cart checked to make sure I was stealing anything. I've been there in the past and when busy they had 2 or, sometimes, 3 people checking receipts. I know it wasn't that woman's fault and I was giving her a hard time, but ask for help, report problems to management. This store was very pleasant to shop in when they first opened. I hope they address their customer service issues!
Greg Azar
Picked up a chicken for tonight and it was mostly rawABSOLUTELY DISGUSTINGI TOOK PICTURES OF
Food: 1
KL C.
We have a Sam's club membership but got a deal with BJ's, $10. for the year. What the heck, give it a try. I still prefer Sams club for the prices but get frustrated because they will discontinue selling certain items after some time. Not sure, maybe BJ's does the same thing. Probably won't renew next year
funtimefamily12
Service was slow. We received our drinks and placed our order. We finished our drinks, would have ordered another round if we could find the waiter. We finally flagged down another waiter to get ours. Our food was suppose to be out in 2 minutes. 10 minutes later...we waited approximately 40 minutes for a burger and a prime rib dip. My husband enjoyed his burger. My sandwich had no seasoning and tons of fat. The dining area is open so it's noisy and hard to talk.
John D
Great salad and tender steak. The steak was delicious and the salad was well made, fresh and came out as a large serving. My wife also had a salad topped with grilled chicken that was also very tender. The desserts looked tempting but we both passed this time. Maybe on the next visit.
Arrowhuntr
BJ’s Brewhouse had a nice craft beer selection with something for everyone. The service was very good and the food was upscale bar food which was all very tasty and made correctly.
rebeccasD2142SD
Went to Allentown location around 4:30pm on Sunday, did not seem busy. They were out of the calamari appetizer and the mac and cheese balls. Out of the beer my sister ordered. She ordered medium rare burger, it came out over done twice! My burger was missing the bacon. Fries were WAY over done! The ones that came out with her second burger were better. Manager did comp both of her burgers (Sister ate the second one) and offered free pizookie. May not try this location again. Staff was pleasant and helpful!
Chris D.
I would give it 4.5 stars,the only downfall is that you need a receipt for returns AND the original pricetags, unlike Costco that you need neither one since all purchases are tracked through your membership card.but meats are fresh as well as deli items are fresh and keep longer then most store delis..I like BJ'S alot! Been a member since they opened 20yrs ago!
Lucinda krim
Called to order a sheet cake Nd was on the phone 4 10minutes. I told the man 5 time I wanted a sheet cake and he was going to order me a SHEEP CSKE EVEN WEN I SPELLED IT 3 TIMES. HUNG UP CALLED Weis ordered a sheet cake on 3 minutes
Went to BJ's Restaurant and Brewhouse in Allentown. TA. Took granddaughter to lunch today and she ordered a Hickory Brisket and Bacon Burger with fries. I had the Lemon Thyme Chicken with roasted Brussel sprouts. My spouse had the Grilled Chicken Alfredo. All our meals were served in smaller portions from the lunch menu and were quite filling and delicious. They offer a nice selection of alcoholic and non-alcoholic drinks to go with your meal.
KenOlavssen
Some entrees are a little pricey for lunch but the lunch special was a good value and made me think I could skip dinner tonight! Service was excellent. Sarah S. was attentive without being bothersome - and a real delight.
Jennifer Dawes
Love shopping at BJ's One Stop Shop car filled up with gas very reasonable price love me some BJ's
Vivian L.
I got a membership because Bj's have unique items that you can't find at the other wholesale clubs at a reasonable price. It's a great bargain if you get a membership when Bjs have their promos which is 50% off annual membership which amounts to $25! Despite Covid-19, BJ's employees don't wipe the carts. It's a DYI process. Once you enter the store, there is station and an employee who has a tray of wipes on a plastic tray for customers to pick up and wipe their own carts. You take a napkin and wipe your cart. A few likes: - The store has more holidays / Xmas stuff during the holiday season (for outdoor decorations - Costco has more options) than the other wholesale clubs and you can find some cute stuff there like Xmas cards, ornaments, stockings, cookies, chocolate and gift baskets. - For bargain savvy parents, I think their baby section is bigger and have a varied of products compared to other wholesale clubs. BJs sell both Huggies and Pampers diapers and baby wipes. My only qualm is they don't carry the Pamper Pure line. - I am a big fan of their bakery for this particular location. I really like the craftsmanship of their cakes. It's very well done and pretty. Though I've never ordered a cake from here but I might in the future. I also like how they have small Danish pastries and croissants ! It's the perfect for small snacks and parties! They sell Junior cheesecake from NY! If you haven't had a chance to try their infamous cheesecake then you can always grab a small cake here. No other wholesale clubs sells Junior Cheesecake in their bakery. - They have better snacks and they sell boxes of Lays chips among other snacks. They also have a $7 for two large party size bags of chips! A few dislikes: - During the last visits, I think they had on the heat too high, I always felt stuffy and can't wait to leave. - The layout of this store should be redesigned. Felt like walking in a maze and it's not seamless. Hard to describe but I've been to different Costco's and Sam's Club, both stores were easier to navigate. - The bathroom was not clean often enough. Last visit, some customers threw used toilet paper and a pad on the floor inside one of the stalls. It was disgusting. They should put a bigger garbage pail inside each stall. Bjs have weekly or monthly sales, depends on the product. Some items requires a member to clip coupons either from their account online or on the app. Once you clip the coupons for the items you want to purchase, the items will be automatically deducted during checkout once the employee scan your membership card during checkout.
luvs2goPa_
My husband and I went to BJs on Dec. 8, 2020, for lunch We both ordered the Avocado bacon burger. I ordered mine well done, it was red, maybe, medium, at best. We both ordered sweet potato fries, we got French fries and they so salted they were inedible. The waitress was extremely busy so we didn’t bother her with this. The burgers were also very very salty. We took home three to go meals {were ordered at time of lunch ordering). This evening, my husband went to heat his peanut chicken with noodles meal and there was no chicken, no lime and no almonds. What was given tasted awful. That is when I called the manager, Kate who apologized. There is no excuse for this the restaurant was not busy due to covid restrictions so the kitchen should have done better.
Old white hair man at deli counter, huffing and puffing at the line of people waiting for him. Maybe if he moved faster he wouldn't have 7ppl waiting for him. A lesson in customer service should be taken. And a rat scurried across the floor when I came in near packing tape
In the past, I enjoyed shopping at BJs. While they still have good prices on many items including gas, the customer service in their Stroudsburg store continues to go downhill. They just don't have enough employees to do the job. There is usually a line at customer service. Its hard to find an employee to ask where items are. Today, I stopped for a few things on my way home and there was only 1 cashier working and I used the self checkout which also had a line, but shorter. After scanning my items and paying, I tried to leave, but there was a long line waiting so the 1 employee could check out receipts. There were at least 6 carts and I tried to leave, but was stopped, she took my receipt and wouldn't return it. She asked if she should call a manager and I told her to, but she didn't because "she was doing her job." I realize she is doing her job, but I had done the job of a cashier scanning my own order, paying and was then expected to wait 15 minutes to have my cart checked to make sure I was stealing anything. I've been there in the past and when busy they had 2 or, sometimes, 3 people checking receipts. I know it wasn't that woman's fault and I was giving her a hard time, but ask for help, report problems to management. This store was very pleasant to shop in when they first opened. I hope they address their customer service issues!
Picked up a chicken for tonight and it was mostly rawABSOLUTELY DISGUSTINGI TOOK PICTURES OF
Food: 1
We have a Sam's club membership but got a deal with BJ's, $10. for the year. What the heck, give it a try. I still prefer Sams club for the prices but get frustrated because they will discontinue selling certain items after some time. Not sure, maybe BJ's does the same thing. Probably won't renew next year
Service was slow. We received our drinks and placed our order. We finished our drinks, would have ordered another round if we could find the waiter. We finally flagged down another waiter to get ours. Our food was suppose to be out in 2 minutes. 10 minutes later...we waited approximately 40 minutes for a burger and a prime rib dip. My husband enjoyed his burger. My sandwich had no seasoning and tons of fat. The dining area is open so it's noisy and hard to talk.
Great salad and tender steak. The steak was delicious and the salad was well made, fresh and came out as a large serving. My wife also had a salad topped with grilled chicken that was also very tender. The desserts looked tempting but we both passed this time. Maybe on the next visit.
BJ’s Brewhouse had a nice craft beer selection with something for everyone. The service was very good and the food was upscale bar food which was all very tasty and made correctly.
Went to Allentown location around 4:30pm on Sunday, did not seem busy. They were out of the calamari appetizer and the mac and cheese balls. Out of the beer my sister ordered. She ordered medium rare burger, it came out over done twice! My burger was missing the bacon. Fries were WAY over done! The ones that came out with her second burger were better. Manager did comp both of her burgers (Sister ate the second one) and offered free pizookie. May not try this location again. Staff was pleasant and helpful!
I would give it 4.5 stars,the only downfall is that you need a receipt for returns AND the original pricetags, unlike Costco that you need neither one since all purchases are tracked through your membership card.but meats are fresh as well as deli items are fresh and keep longer then most store delis..I like BJ'S alot! Been a member since they opened 20yrs ago!
Called to order a sheet cake Nd was on the phone 4 10minutes. I told the man 5 time I wanted a sheet cake and he was going to order me a SHEEP CSKE EVEN WEN I SPELLED IT 3 TIMES. HUNG UP CALLED Weis ordered a sheet cake on 3 minutes
Restaurantji Recommends
Went to BJ's Restaurant and Brewhouse in Allentown. TA. Took granddaughter to lunch today and she ordered a Hickory Brisket and Bacon Burger with fries. I had the Lemon Thyme Chicken with roasted Brussel sprouts. My spouse had the Grilled Chicken Alfredo. All our meals were served in smaller portions from the lunch menu and were quite filling and delicious. They offer a nice selection of alcoholic and non-alcoholic drinks to go with your meal.
Some entrees are a little pricey for lunch but the lunch special was a good value and made me think I could skip dinner tonight! Service was excellent. Sarah S. was attentive without being bothersome - and a real delight.
Love shopping at BJ's One Stop Shop car filled up with gas very reasonable price love me some BJ's
I got a membership because Bj's have unique items that you can't find at the other wholesale clubs at a reasonable price. It's a great bargain if you get a membership when Bjs have their promos which is 50% off annual membership which amounts to $25! Despite Covid-19, BJ's employees don't wipe the carts. It's a DYI process. Once you enter the store, there is station and an employee who has a tray of wipes on a plastic tray for customers to pick up and wipe their own carts. You take a napkin and wipe your cart. A few likes: - The store has more holidays / Xmas stuff during the holiday season (for outdoor decorations - Costco has more options) than the other wholesale clubs and you can find some cute stuff there like Xmas cards, ornaments, stockings, cookies, chocolate and gift baskets. - For bargain savvy parents, I think their baby section is bigger and have a varied of products compared to other wholesale clubs. BJs sell both Huggies and Pampers diapers and baby wipes. My only qualm is they don't carry the Pamper Pure line. - I am a big fan of their bakery for this particular location. I really like the craftsmanship of their cakes. It's very well done and pretty. Though I've never ordered a cake from here but I might in the future. I also like how they have small Danish pastries and croissants ! It's the perfect for small snacks and parties! They sell Junior cheesecake from NY! If you haven't had a chance to try their infamous cheesecake then you can always grab a small cake here. No other wholesale clubs sells Junior Cheesecake in their bakery. - They have better snacks and they sell boxes of Lays chips among other snacks. They also have a $7 for two large party size bags of chips! A few dislikes: - During the last visits, I think they had on the heat too high, I always felt stuffy and can't wait to leave. - The layout of this store should be redesigned. Felt like walking in a maze and it's not seamless. Hard to describe but I've been to different Costco's and Sam's Club, both stores were easier to navigate. - The bathroom was not clean often enough. Last visit, some customers threw used toilet paper and a pad on the floor inside one of the stalls. It was disgusting. They should put a bigger garbage pail inside each stall. Bjs have weekly or monthly sales, depends on the product. Some items requires a member to clip coupons either from their account online or on the app. Once you clip the coupons for the items you want to purchase, the items will be automatically deducted during checkout once the employee scan your membership card during checkout.
My husband and I went to BJs on Dec. 8, 2020, for lunch We both ordered the Avocado bacon burger. I ordered mine well done, it was red, maybe, medium, at best. We both ordered sweet potato fries, we got French fries and they so salted they were inedible. The waitress was extremely busy so we didn’t bother her with this. The burgers were also very very salty. We took home three to go meals {were ordered at time of lunch ordering). This evening, my husband went to heat his peanut chicken with noodles meal and there was no chicken, no lime and no almonds. What was given tasted awful. That is when I called the manager, Kate who apologized. There is no excuse for this the restaurant was not busy due to covid restrictions so the kitchen should have done better.