All one stars, the mall lists that it is open till 7:00pm and auntie Anne’s site says they are open till 7… wrong you will walk in at 6:25 to treat your kids to a quick snack you promised them all day after they attended dance class nearby to find the place is closed all lights off, all registers closed while which ever employee is still there packed up and waiting till whatever time they are allowed to clock out… no wonder our mall is failing with work ethic like that. Change the hours to better represent your quality of employees
Atmosphere: 1
Food: 1
Service: 1
Chris Link
Food is decent but overpriced. Having said that, a group of friends and I heard an employee telling a minor girl working that she wasn't allowed to have her paycheck because Cheryl the manager would fire that employee for handing out a paycheck before Friday. Legally cannot withhold a paycheck for any reason under any circumstances. Will direct the minor to the appropriate reporting agency for PA. How unfortunate that our next generation is being lied to because they're young and gullible, using coercing tactics to threaten an employee's job.
Food: 1
Service: 1
Alayna Milito
Absolutely disgusted with the way my family and I were treated by the staff here at Auntie Anne’s. Even the manager of all people was so nasty towards us. We wanted 3 pretzels. I don’t know what was so hard to comprehend that’s all we wanted but apparently it was so hard to the point the manager and a worker started saying “I can’t do this” and “I’m done” and just shook her head. I don’t recommend going here unless you want to be treated like garbage.
Atmosphere: 1
Food: 1
Service: 1
Ashley Heasley
Got 2 pretzels today, one tasted fine the other one tasted almost like chemicals. Went up and asked the lady for a new one and she goes “they’re all fresh” then gave me a new one and as I’m walking away mumbles something under her breath. Real professional?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Pretzel
Anthony Rivers
Older lady at the counter is consistently rude. One of the 2 pretzels tasted like chemicals, asked for another just for the lady to mumble under her breath.
Atmosphere: 1
Food: 1
Service: 1
Niki Lynn
Employee had us wait for food that was in the oven. Upon waiting 10 minutes for the food it comes out burnt. Then she leaves for 20 minutes. Not satisfied, will not be returning.
Christopher A
Can't ever find this location open anymore. They are never there until their hours say they will be. Massively disappointing. Photo is just after 6:30PM on Wed, May 24, 2023. Not a soul in sight. Mall security says they've been gone awhile already.
Cara Chritzman
Very good! I swapped out the caramel for a caramel without high fructose corn syrup.
Amy Calvert
Always a great snack in a hurry, just makes sure you get there like 45-1hr before closing
Lisa Speer
I will never eat there. Watching the employee making pretzels without gloves?? absolutely disgusting. No thank you to food poisoning
Love the pretzels and great service! The girls working are very friendly and polite!!
Deb Schaeffer
Stopped by my favorite pretzel place, the lady that was working was so nice and was right on my order, great service . I think her name was Cheryl. Thanks for the great pretzel as always!
Eric Furman
the older woman who rung me out was rude, and the younger girl there in the past wasn’t particularly friendly either. Got a cinnamon pretzel that wasn’t fully baked, ended up throwing it away. Save your money folks
Erika Celestin
Always loved Auntie Anne's pretzels but the customer service there now is awful. The girl is always rude and or on her phone! I ordered 3 pretzels- the girl gave me the wrong kind on 1 of them so I politely let her know...she charged me to get the correct one that I had originally ordered and then slammed it down on the counter
Benjamin Kalka
I've always enjoyed Aunie Anne's back to even when I was a kid. Great pretzels.
All one stars, the mall lists that it is open till 7:00pm and auntie Anne’s site says they are open till 7… wrong you will walk in at 6:25 to treat your kids to a quick snack you promised them all day after they attended dance class nearby to find the place is closed all lights off, all registers closed while which ever employee is still there packed up and waiting till whatever time they are allowed to clock out… no wonder our mall is failing with work ethic like that. Change the hours to better represent your quality of employees
Atmosphere: 1
Food: 1
Service: 1
Food is decent but overpriced. Having said that, a group of friends and I heard an employee telling a minor girl working that she wasn't allowed to have her paycheck because Cheryl the manager would fire that employee for handing out a paycheck before Friday. Legally cannot withhold a paycheck for any reason under any circumstances. Will direct the minor to the appropriate reporting agency for PA. How unfortunate that our next generation is being lied to because they're young and gullible, using coercing tactics to threaten an employee's job.
Food: 1
Service: 1
Absolutely disgusted with the way my family and I were treated by the staff here at Auntie Anne’s. Even the manager of all people was so nasty towards us. We wanted 3 pretzels. I don’t know what was so hard to comprehend that’s all we wanted but apparently it was so hard to the point the manager and a worker started saying “I can’t do this” and “I’m done” and just shook her head. I don’t recommend going here unless you want to be treated like garbage.
Atmosphere: 1
Food: 1
Service: 1
Got 2 pretzels today, one tasted fine the other one tasted almost like chemicals. Went up and asked the lady for a new one and she goes “they’re all fresh” then gave me a new one and as I’m walking away mumbles something under her breath. Real professional?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Pretzel
Older lady at the counter is consistently rude. One of the 2 pretzels tasted like chemicals, asked for another just for the lady to mumble under her breath.
Atmosphere: 1
Food: 1
Service: 1
Employee had us wait for food that was in the oven. Upon waiting 10 minutes for the food it comes out burnt. Then she leaves for 20 minutes. Not satisfied, will not be returning.
Can't ever find this location open anymore. They are never there until their hours say they will be. Massively disappointing. Photo is just after 6:30PM on Wed, May 24, 2023. Not a soul in sight. Mall security says they've been gone awhile already.
Very good! I swapped out the caramel for a caramel without high fructose corn syrup.
Always a great snack in a hurry, just makes sure you get there like 45-1hr before closing
I will never eat there. Watching the employee making pretzels without gloves?? absolutely disgusting. No thank you to food poisoning
Restaurantji Recommends
Love the pretzels and great service! The girls working are very friendly and polite!!
Stopped by my favorite pretzel place, the lady that was working was so nice and was right on my order, great service . I think her name was Cheryl. Thanks for the great pretzel as always!
the older woman who rung me out was rude, and the younger girl there in the past wasn’t particularly friendly either. Got a cinnamon pretzel that wasn’t fully baked, ended up throwing it away. Save your money folks
Always loved Auntie Anne's pretzels but the customer service there now is awful. The girl is always rude and or on her phone! I ordered 3 pretzels- the girl gave me the wrong kind on 1 of them so I politely let her know...she charged me to get the correct one that I had originally ordered and then slammed it down on the counter
I've always enjoyed Aunie Anne's back to even when I was a kid. Great pretzels.