Sbarro’s motto should be: substandard pizza at an unreasonable price. You’d be better off buying a cheap Great Value frozen pizza ? from Wal Mart.
Atmosphere: 1
Food: 1
Service: 1
Umesh Karki
It really bad the way Manager or supervisor behaved to his employer was soo bad, “streaming at him” he was old men and doing his job but still I couldn’t take it. They need learn there place and stop it, I felt soo bad while I was eating a pizza. They need to start treating there employees with respect.Kid-friendliness: Just felt so bad
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Buffalo Chicken
Brandi Nissley
On 11/30/23, I had the opportunity to take 8 of my high school life skills students to the Capital City Mall for a community-based instructional trip. These outings are not only educational but also immensely enjoyable, and my students genuinely look forward to them. However, during this particular visit, we encountered an unfortunate situation.One of my students believed he had a specific amount on his card to cover his food expenses. Regrettably, when it came time to pay, he still owed an additional "x" amount. While we were more than willing to cover the outstanding balance, we saw this as a valuable teaching moment for the students. To our dismay, what could have been a learning experience turned into an unpleasant encounter.The cashier's response was marked by impatience, rudeness, and an unexpected cancellation of the order. The money was brusquely slapped on the table, accompanied by comments about us "holding up the line." This reaction was disappointing, especially given the educational context and the willingness on our part to resolve the situation promptly.Despite the unexpected hiccup, I believe that such incidents provide valuable lessons for our students, teaching them resilience and patience. However, it would be greatly beneficial for businesses to approach such scenarios with understanding, considering the unique circumstances of diverse customer groups. Overall, while the educational aspect of our trip remained intact, the encounter at the payment counter left a somewhat sour note on an otherwise enjoyable outing.
Atmosphere: 1
Food: 1
Service: 1
Dante
Reports about the old guy are wrong, he is very kind and infact gave me extra food for free along with a sample. Everyone working there was kind and funny, I don't see how this is a 2.8 star restaurant, yes prices are a little high, but the slices of pizza for 6 dollars are huge, like 1/4 to 1/3 of s whole pizza. As to burnt food (referring to reviews about pizza) I can't speak for that as I got the baked ziti, which I believe is a great dish, wasn't burnt. The breadstick was okay, my drink was kind of eatery though. As a conclusion, Sbarro doesn't deserve the 2.8 star rating it's sitting at now, but rather closer to a 4.5.
Atmosphere: 5
Food: 5
Service: 5
Kyle Juray
The man had was really rude to me and I got cookies for a 1 dollar and I got 4 of them and I saw it was 5.80 for four of them but he charged me $11.00 dollars for them but he want 3 dollars but the sign said 1 dollar I was disappointed what he did I really want nice people and I have autism and ADHD as
Service: 1
Bell Cerise
The man working forced us to buy more food when we clearly stated we had changed our minds, and insisted he had already put the food in to cook/poured it when he hadn't yet. The food itself was bad other than the mac and cheese. Who the heck forces someone to buy their food when they say "no" repeatedly before its even made?
Food: 2
Service: 1
Alexander Stover
Quality food, quality people. With great prices and fast service, I'll never have an issue with these guys.
Atmosphere: 5
Food: 5
Service: 5
Dalibor Vojcic
Pepperoni, Pepperoni, Pepperoni….Any pizza, any food…you know the rest, pepperoni, pepperoni…They love them so much, because they are cheep and they will charge you high for piece of pizza and they will make high profit with little flavor and pepperoni.This place used to be average plus, now is zero plus.Shame how much people are greedy!
Brandon Hall
Huge guy handling money then making pizzas!! No gloves. Filthy!
My boyfriend and I went here a week ago on a Saturday because I just really wanted a slice of pizza and it was close. I almost walked away due to the rudeness of the older man. I was reading reviews and I see that I am not the first to complain, but obviously nothing is being done about it. They had just pulled out a fresh pizza and I pointed to that pizza and asked for a slice, he ignored me and gave me a slice of the old pizza sitting there instead, he was also very short and I felt I was being rushed. There is zero customer service happening here. If you hate your customers and your job so much, go somewhere else.
Bethani Cremo
The food is horrible. Dry. No flavor. Plain noodles were $7 and too dry to eat. They had a crunch to them. Well I just wasted $20 and my daughter and I have empty tummys because the food was that bad we couldnt even eat it. Its making me give atleast 1 star. Thats not by choice.
P R
Rude employees and the pizza is not very good. Every thank you I gave was met by silence by the employee who helped me.
Cat Warner
The experience here was horrible. I stood at the counter waiting for someone to come upfront and wait on me. Then when my husband complained about the pizza being in too long, and they were burned when he finally pulled the slices out, with no offer to warm up a different slice for us. Wouldn't eat here ever again. I personally don't like the pizza, but we were hoping to get a simple slice for my picky-eater kid.
Sbarro’s motto should be: substandard pizza at an unreasonable price. You’d be better off buying a cheap Great Value frozen pizza ? from Wal Mart.
Atmosphere: 1
Food: 1
Service: 1
It really bad the way Manager or supervisor behaved to his employer was soo bad, “streaming at him” he was old men and doing his job but still I couldn’t take it. They need learn there place and stop it, I felt soo bad while I was eating a pizza. They need to start treating there employees with respect.Kid-friendliness: Just felt so bad
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Buffalo Chicken
On 11/30/23, I had the opportunity to take 8 of my high school life skills students to the Capital City Mall for a community-based instructional trip. These outings are not only educational but also immensely enjoyable, and my students genuinely look forward to them. However, during this particular visit, we encountered an unfortunate situation.One of my students believed he had a specific amount on his card to cover his food expenses. Regrettably, when it came time to pay, he still owed an additional "x" amount. While we were more than willing to cover the outstanding balance, we saw this as a valuable teaching moment for the students. To our dismay, what could have been a learning experience turned into an unpleasant encounter.The cashier's response was marked by impatience, rudeness, and an unexpected cancellation of the order. The money was brusquely slapped on the table, accompanied by comments about us "holding up the line." This reaction was disappointing, especially given the educational context and the willingness on our part to resolve the situation promptly.Despite the unexpected hiccup, I believe that such incidents provide valuable lessons for our students, teaching them resilience and patience. However, it would be greatly beneficial for businesses to approach such scenarios with understanding, considering the unique circumstances of diverse customer groups. Overall, while the educational aspect of our trip remained intact, the encounter at the payment counter left a somewhat sour note on an otherwise enjoyable outing.
Atmosphere: 1
Food: 1
Service: 1
Reports about the old guy are wrong, he is very kind and infact gave me extra food for free along with a sample. Everyone working there was kind and funny, I don't see how this is a 2.8 star restaurant, yes prices are a little high, but the slices of pizza for 6 dollars are huge, like 1/4 to 1/3 of s whole pizza. As to burnt food (referring to reviews about pizza) I can't speak for that as I got the baked ziti, which I believe is a great dish, wasn't burnt. The breadstick was okay, my drink was kind of eatery though. As a conclusion, Sbarro doesn't deserve the 2.8 star rating it's sitting at now, but rather closer to a 4.5.
Atmosphere: 5
Food: 5
Service: 5
The man had was really rude to me and I got cookies for a 1 dollar and I got 4 of them and I saw it was 5.80 for four of them but he charged me $11.00 dollars for them but he want 3 dollars but the sign said 1 dollar I was disappointed what he did I really want nice people and I have autism and ADHD as
Service: 1
The man working forced us to buy more food when we clearly stated we had changed our minds, and insisted he had already put the food in to cook/poured it when he hadn't yet. The food itself was bad other than the mac and cheese. Who the heck forces someone to buy their food when they say "no" repeatedly before its even made?
Food: 2
Service: 1
Quality food, quality people. With great prices and fast service, I'll never have an issue with these guys.
Atmosphere: 5
Food: 5
Service: 5
Pepperoni, Pepperoni, Pepperoni….Any pizza, any food…you know the rest, pepperoni, pepperoni…They love them so much, because they are cheep and they will charge you high for piece of pizza and they will make high profit with little flavor and pepperoni.This place used to be average plus, now is zero plus.Shame how much people are greedy!
Huge guy handling money then making pizzas!! No gloves. Filthy!
The pepperoni pizza was amazing
Restaurantji Recommends
Good food friendship staff
My boyfriend and I went here a week ago on a Saturday because I just really wanted a slice of pizza and it was close. I almost walked away due to the rudeness of the older man. I was reading reviews and I see that I am not the first to complain, but obviously nothing is being done about it. They had just pulled out a fresh pizza and I pointed to that pizza and asked for a slice, he ignored me and gave me a slice of the old pizza sitting there instead, he was also very short and I felt I was being rushed. There is zero customer service happening here. If you hate your customers and your job so much, go somewhere else.
The food is horrible. Dry. No flavor. Plain noodles were $7 and too dry to eat. They had a crunch to them. Well I just wasted $20 and my daughter and I have empty tummys because the food was that bad we couldnt even eat it. Its making me give atleast 1 star. Thats not by choice.
Rude employees and the pizza is not very good. Every thank you I gave was met by silence by the employee who helped me.
The experience here was horrible. I stood at the counter waiting for someone to come upfront and wait on me. Then when my husband complained about the pizza being in too long, and they were burned when he finally pulled the slices out, with no offer to warm up a different slice for us. Wouldn't eat here ever again. I personally don't like the pizza, but we were hoping to get a simple slice for my picky-eater kid.