Very clean restaurant. Employees were very polite and efficient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Tinsleigh Suscheck
They call the orange frostie surburt flavored but it tastes like vanilla. These people are getto they put hairs in my food
Atmosphere: 1
Food: 1
Service: 1
Steve Aulenbacher
I was glad they were open late enough for me to buy a meal after working 2nd shift.
Food: 4
Service: 4
Tasha Ann
I used to love wendys but honestly the past couple of years have been disappointing every time I have gone. I asked for fries sprinkled with a bit of extra salt. Simple right? I received luke warm fries that were stale instead of crispy, warm salted fries that make you go mmmm. The extra salt that I asked for? Nonexistent. I am very dissappointed and will honestly not come here again for the treat I used to love so much.
Atmosphere: 2
Food: 2
Service: 2
Donna Truchanowicz
Service was not friendly. First of all when we walked into the Wendy’s on west 12th Str in Millcreek there was no one around. No employees or customer. Had to call out several times before employees surfaced. Then we felt like our presence was an inconvenience for them. Enough said!
Atmosphere: 1
Food: 3
Service: 2
Jesus Portillo
Very bad service..
Atmosphere: 4
Food: 4
Service: 1
Deanna Rath
Paid for a #1 and a 4pc nugget. Opened the bag and got nugget and fries, no burger. Going back to get my burger and getting back home would take 30 minutes. I was the only car in the drive through. No reason to rush.
Service: 1
dylan trimper
Manager made me wait for an hour to tell me that my pickup order was never in the system and i never got my money back. Every time i go to a wendy’s the wait time for the drive through is crazy long, and they also never give me straws for my drinks unless i ask. i like the food but the rest of the service sucks.
Very unusual experience the other day at this Wendy's on West 12th in Millcreek. Two tables were occupied, and we were the first at the counter. It looked like they had plenty of staff, I saw 5-6 plus the manager. I had a small order, and the group behind me also had a small order. We waited about 20 minutes, 15 at the soonest, and got our order. The fried were like warm and being hard. Burger was dry and cold. An item was missing from the order as well. The interior was very dirty with uncleared tables, and floors had trash that needed picked up. The employees I interacted with were polite, I think they just needed proper supervision and leadership. Two different skill sets that some of these young fast food managers just don't have yet. When I do stop at a fast food place, I would stop at Wendy's as their food is usually good and maybe this store was having a bad day, but their bad day affects the day of the customers and they tell there friends about it. The worst kind of word of mouth you can get.
Atmosphere: 1
Food: 1
Service: 2
Robert Ebbert
This place is terrible, another 20 minute wait for cold fries, rock hard burger buns, missing items, cold chicken sandwiches, no receipt, 35 hard earned dollars thrown away, my 9 month pregnant partner called a bit** when she came back in to question the quality of our meal. Save yourself the aggravation, go somewhere else. Wendys need to check themselves.
If you are interested in missing 8 super bowls and 2 presidential elections to enjoy some decent fast food please go to wendys but if you are like every other person and your time is important than never waste your time at any wendys. They will waste your time being crazy slow and will mess your ordee up just ad much as other fast food chains. Wendys isn't worth it
Atmosphere: 2
Food: 3
Service: 2
Ian Blackford
Went through the drive through at 2:35 and 2:47 today to try and get something that I ordered in the first place. Didn’t realize that it was so difficult to put the right food in the bag. Management/supervisors are more concerned about gossip and making jokes about customers than actually taking care of their customers to begin with. I’m still owed a baconator I never received. Even when I asked for it 2 different times. Thanks 12th street Wendy’s trash. I just wanted my food.
Atmosphere: 1
Food: 1
Service: 1
Taylor Diane
Was pretty rushed through the drive through, received no straws, and didn’t receive the frosty that was ordered with the food either. Service has definitely declined at this location.
Atmosphere: 1
Food: 3
Service: 1
John
This west 12th Street Wendy's by Pittsburgh Ave is my favorite one in Erie.Employees are always pleasant.Food is always hot.Buns are
Atmosphere: 5
Food: 5
Service: 5
Dan Neubert
My nuggets were fine, but please teach the female worker with the dyed dark red hair to not overfill the frosties! Mine was overfilled, causing it to leak, and now I have to clean my cupholder. I also had to pour it into a different cup when I got home. Also, she never told me what my total was at any point in time.
Very clean restaurant. Employees were very polite and efficient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
They call the orange frostie surburt flavored but it tastes like vanilla. These people are getto they put hairs in my food
Atmosphere: 1
Food: 1
Service: 1
I was glad they were open late enough for me to buy a meal after working 2nd shift.
Food: 4
Service: 4
I used to love wendys but honestly the past couple of years have been disappointing every time I have gone. I asked for fries sprinkled with a bit of extra salt. Simple right? I received luke warm fries that were stale instead of crispy, warm salted fries that make you go mmmm. The extra salt that I asked for? Nonexistent. I am very dissappointed and will honestly not come here again for the treat I used to love so much.
Atmosphere: 2
Food: 2
Service: 2
Service was not friendly. First of all when we walked into the Wendy’s on west 12th Str in Millcreek there was no one around. No employees or customer. Had to call out several times before employees surfaced. Then we felt like our presence was an inconvenience for them. Enough said!
Atmosphere: 1
Food: 3
Service: 2
Very bad service..
Atmosphere: 4
Food: 4
Service: 1
Paid for a #1 and a 4pc nugget. Opened the bag and got nugget and fries, no burger. Going back to get my burger and getting back home would take 30 minutes. I was the only car in the drive through. No reason to rush.
Service: 1
Manager made me wait for an hour to tell me that my pickup order was never in the system and i never got my money back. Every time i go to a wendy’s the wait time for the drive through is crazy long, and they also never give me straws for my drinks unless i ask. i like the food but the rest of the service sucks.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Homestyle Crispy Chicken Sandwich Meal
Very unusual experience the other day at this Wendy's on West 12th in Millcreek. Two tables were occupied, and we were the first at the counter. It looked like they had plenty of staff, I saw 5-6 plus the manager. I had a small order, and the group behind me also had a small order. We waited about 20 minutes, 15 at the soonest, and got our order. The fried were like warm and being hard. Burger was dry and cold. An item was missing from the order as well. The interior was very dirty with uncleared tables, and floors had trash that needed picked up. The employees I interacted with were polite, I think they just needed proper supervision and leadership. Two different skill sets that some of these young fast food managers just don't have yet. When I do stop at a fast food place, I would stop at Wendy's as their food is usually good and maybe this store was having a bad day, but their bad day affects the day of the customers and they tell there friends about it. The worst kind of word of mouth you can get.
Atmosphere: 1
Food: 1
Service: 2
This place is terrible, another 20 minute wait for cold fries, rock hard burger buns, missing items, cold chicken sandwiches, no receipt, 35 hard earned dollars thrown away, my 9 month pregnant partner called a bit** when she came back in to question the quality of our meal. Save yourself the aggravation, go somewhere else. Wendys need to check themselves.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you are interested in missing 8 super bowls and 2 presidential elections to enjoy some decent fast food please go to wendys but if you are like every other person and your time is important than never waste your time at any wendys. They will waste your time being crazy slow and will mess your ordee up just ad much as other fast food chains. Wendys isn't worth it
Atmosphere: 2
Food: 3
Service: 2
Went through the drive through at 2:35 and 2:47 today to try and get something that I ordered in the first place. Didn’t realize that it was so difficult to put the right food in the bag. Management/supervisors are more concerned about gossip and making jokes about customers than actually taking care of their customers to begin with. I’m still owed a baconator I never received. Even when I asked for it 2 different times. Thanks 12th street Wendy’s trash. I just wanted my food.
Atmosphere: 1
Food: 1
Service: 1
Was pretty rushed through the drive through, received no straws, and didn’t receive the frosty that was ordered with the food either. Service has definitely declined at this location.
Atmosphere: 1
Food: 3
Service: 1
This west 12th Street Wendy's by Pittsburgh Ave is my favorite one in Erie.Employees are always pleasant.Food is always hot.Buns are
Atmosphere: 5
Food: 5
Service: 5
My nuggets were fine, but please teach the female worker with the dyed dark red hair to not overfill the frosties! Mine was overfilled, causing it to leak, and now I have to clean my cupholder. I also had to pour it into a different cup when I got home. Also, she never told me what my total was at any point in time.
Atmosphere: 3
Food: 3
Service: 1