Staff acts like they do not want to be there and the crullers were under cooked and greasy.
Atmosphere: 2
Food: 2
Service: 2
Jason Knowles
Seems like Staff has a hard time making coffee
Atmosphere: 3
Food: 3
Service: 2
Ken Vandegrift
I don't Dunkin Donuts can get any worse. Slow service. Stale donuts and Luke warm coffee. Three employees couldn't handle my order of 2 coffees and 10 munchkins. SAD.
Atmosphere: 1
Food: 2
Service: 1
Gamergirl101
I love Dunkin. Love their iced coffee and their frozen hot chocolate and their donuts. However, this time for their breakfast food was terrible. My mom’s sourdough sandwich was supposed to be toasted, it wasn’t and it had a chemically taste like it had been laid on something that had just been cleaned. The hash browns tasted off like they was placed in old oil or maybe in something also just cleaned. The frozen coffee we got, we had to consistently stir so we wouldn’t just get liquid, and even then if I wanted liquid coffee I would’ve gotten regular iced coffee. One of the frozen coffees was supposed to have whipped topping on the top and guess what: it didn’t. Don’t recommend going there for dinner. Their quality isn’t going to be the best then. Other times we’ve gotten it in morning or even afternoon, food, drinks, everything has been fine. One positive thing: they were out of croissants and offered me another choice of bread for my sandwich, that was probably the best thing about the food. Service was excellent, everyone had a positive attitude but whoever was in charge of cooking or at least watching the food, should’ve paid more attention
Overall, it was pretty good. We just had to wait a little extra for our drinks.
Atmosphere: 4
Food: 4
Service: 4
Mary Zaloski
Today was not a 5 Star day there. Normally it is; your Staff is polite, friendly and efficient.Today, 2/12/24 I pulled up to the order area and waited several minutes and no one ever asked me if they could help. Then I drive around to the pickup window. To my surprise, no one was in front of me , 2 employees were standing there on their cell phones, a third was actually working cleaningareas. There were 2 customers sitting insidechatting. No line , no others in the shop.The time I was there was approximately 3:30 pm. I pulled off and didn’t purchase anything and was going to purchase a beverage and 2 other items. If this happens again I will change my location. However, your Staff needs to be more aware ..Don’t believe they get paid to play on their phones.
Asa Gerber
Just spent $30 on a dash order, was absolutely gross. My iced coffee barely had any coffee in it. Was all ice. And there was no love put into the food. Was thrown together. I will not eat here again.
Food: 1
Ernie Hossler
The Hanover store needs people that know how to count!! If there options for the munchkin donut holes says 25 and that’s what you order then that’s what you should receive, not less.
Food: 4
Service: 1
Steve Lawrence
Just went in to grab some gift cards. Service was fast and coffee is great.
Atmosphere: 5
Food: 4
Service: 5
Darcy Burkhardt
Such unprofessional and nasty people working here. Don't take your children to this place!
Unacceptable customer service with confirmed app Order. Went to get order, was told location didn’t have it. Then requested it be cancelled, told since app order, needed to cancel it via the app. Accessed app, customer service told me since this is a franchise store, she couldn’t do anything, the franchise would be contacting me within 2 days. Not user friendly process
Service: 1
Molly Frock
Coffee has no taste, order a nutty pumpkin cold brew and tasted like water. My plain bagel with cream cheese was not toasted like I asked. So much cream cheese on one side and none of the other. So much waste of cream cheese with no napkins to help clean up the extra cheese I put to spread myself. :/ do not
Atmosphere: 1
Food: 1
Service: 2
marisela Cruz
Ordered a 32$ plus order through the drive through didn’t get 2/3 bagel minis, I called and was told I could pick them up by a girl and she said she’d written my name down, today I called to ask if they could be placed along with my order through DoorDash was told yes, I get my order and didn’t receive them so I call again and they tell me they didn’t see my name written down, I asked what I’m supposed to do then because I did pay for them the girl on the phone this time proceeded to hang up so I call back and get the voicemail. This is an easy provable thing just check your cameras. Kinda ridiculous to even have to go through all this. It’s really no wonder that this Dunkin is getting so many bad reviews over the last few months. Definitely will be talking to them in person at some point about it all because it’s just not acceptable.
Jason n Brandi taylor
It's alright, what you'd expect. But has the Best Ice coffee for sure! If that's your desire, this should be your destination. So far all have been better than the last.Parking: Iced coffee, this is the reason I go there! Trust me, it's worth it.
Atmosphere: 4
Food: 4
Service: 5
Amber Long
Coffee only tasted like creamer and was white like no coffee was added. All 4 of the coffee's was like that. We all only drank maybe half of the cups. Forgot to give me a drink and when I told the girl she tried to say I didn't order 4, then it got made twice. They just seemed confused. They was not busy, no one in side and only 1 car pulled up be hide me after I was waiting a few so not sure why there would of been any confusion.
Staff acts like they do not want to be there and the crullers were under cooked and greasy.
Atmosphere: 2
Food: 2
Service: 2
Seems like Staff has a hard time making coffee
Atmosphere: 3
Food: 3
Service: 2
I don't Dunkin Donuts can get any worse. Slow service. Stale donuts and Luke warm coffee. Three employees couldn't handle my order of 2 coffees and 10 munchkins. SAD.
Atmosphere: 1
Food: 2
Service: 1
I love Dunkin. Love their iced coffee and their frozen hot chocolate and their donuts. However, this time for their breakfast food was terrible. My mom’s sourdough sandwich was supposed to be toasted, it wasn’t and it had a chemically taste like it had been laid on something that had just been cleaned. The hash browns tasted off like they was placed in old oil or maybe in something also just cleaned. The frozen coffee we got, we had to consistently stir so we wouldn’t just get liquid, and even then if I wanted liquid coffee I would’ve gotten regular iced coffee. One of the frozen coffees was supposed to have whipped topping on the top and guess what: it didn’t. Don’t recommend going there for dinner. Their quality isn’t going to be the best then. Other times we’ve gotten it in morning or even afternoon, food, drinks, everything has been fine. One positive thing: they were out of croissants and offered me another choice of bread for my sandwich, that was probably the best thing about the food. Service was excellent, everyone had a positive attitude but whoever was in charge of cooking or at least watching the food, should’ve paid more attention
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Munchkins Donut Hole Treats, Donuts
Overall, it was pretty good. We just had to wait a little extra for our drinks.
Atmosphere: 4
Food: 4
Service: 4
Today was not a 5 Star day there. Normally it is; your Staff is polite, friendly and efficient.Today, 2/12/24 I pulled up to the order area and waited several minutes and no one ever asked me if they could help. Then I drive around to the pickup window. To my surprise, no one was in front of me , 2 employees were standing there on their cell phones, a third was actually working cleaningareas. There were 2 customers sitting insidechatting. No line , no others in the shop.The time I was there was approximately 3:30 pm. I pulled off and didn’t purchase anything and was going to purchase a beverage and 2 other items. If this happens again I will change my location. However, your Staff needs to be more aware ..Don’t believe they get paid to play on their phones.
Just spent $30 on a dash order, was absolutely gross. My iced coffee barely had any coffee in it. Was all ice. And there was no love put into the food. Was thrown together. I will not eat here again.
Food: 1
The Hanover store needs people that know how to count!! If there options for the munchkin donut holes says 25 and that’s what you order then that’s what you should receive, not less.
Food: 4
Service: 1
Just went in to grab some gift cards. Service was fast and coffee is great.
Atmosphere: 5
Food: 4
Service: 5
Such unprofessional and nasty people working here. Don't take your children to this place!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Unacceptable customer service with confirmed app Order. Went to get order, was told location didn’t have it. Then requested it be cancelled, told since app order, needed to cancel it via the app. Accessed app, customer service told me since this is a franchise store, she couldn’t do anything, the franchise would be contacting me within 2 days. Not user friendly process
Service: 1
Coffee has no taste, order a nutty pumpkin cold brew and tasted like water. My plain bagel with cream cheese was not toasted like I asked. So much cream cheese on one side and none of the other. So much waste of cream cheese with no napkins to help clean up the extra cheese I put to spread myself. :/ do not
Atmosphere: 1
Food: 1
Service: 2
Ordered a 32$ plus order through the drive through didn’t get 2/3 bagel minis, I called and was told I could pick them up by a girl and she said she’d written my name down, today I called to ask if they could be placed along with my order through DoorDash was told yes, I get my order and didn’t receive them so I call again and they tell me they didn’t see my name written down, I asked what I’m supposed to do then because I did pay for them the girl on the phone this time proceeded to hang up so I call back and get the voicemail. This is an easy provable thing just check your cameras. Kinda ridiculous to even have to go through all this. It’s really no wonder that this Dunkin is getting so many bad reviews over the last few months. Definitely will be talking to them in person at some point about it all because it’s just not acceptable.
It's alright, what you'd expect. But has the Best Ice coffee for sure! If that's your desire, this should be your destination. So far all have been better than the last.Parking: Iced coffee, this is the reason I go there! Trust me, it's worth it.
Atmosphere: 4
Food: 4
Service: 5
Coffee only tasted like creamer and was white like no coffee was added. All 4 of the coffee's was like that. We all only drank maybe half of the cups. Forgot to give me a drink and when I told the girl she tried to say I didn't order 4, then it got made twice. They just seemed confused. They was not busy, no one in side and only 1 car pulled up be hide me after I was waiting a few so not sure why there would of been any confusion.
Atmosphere: 1
Food: 1
Service: 1