Stacks at Hershey Lodge

Overall a great experience came for a cheer competition turned into a mini vaca. The hotel layout is definitely confusing and maze like and the room’s slightly dated I was expecting a little more Hershey theme or decorations that made the rooms more kid appealing but other then that they were clean and comfortable. We were pleasantly surprised when we arrived early to use the water park and our room was ready. If you want easy access to the the water park ask a room on resses level 1. The water park is a decent size my 3 and 11 year old were equally happy and entertained. They have towels in the pool area so no need to pack your own. Also they serve adult beverages in there which is nice or you can bring your own. We came at off season so we didn’t do the mini golf or visit the gardens. We ate at two restaurants both of which were nice staff was friendly. There was also a good amount of activities for the kids.

I sent this letter to the lodge with proof of our stay that cost over $1,700 for 4 nights. I never even received a reply. This was in room 1808. The first problem that we noticed was the floor. It had not been cleaned in a long time. When we took off our socks, all sorts of grossness were on the bottom of our feet. It was disgusting. The amount of grime on the carpet was gross and unsanitary. The second problem was the humidity in the room. It was unbearable. We were uncomfortable the entire time. Either it was humid and comfortable or freezing to keep the humidity down. The towels never dried between showers. We asked for new towels and they were never delivered. This was brought to the attention of the front desk and we were told all rooms were like that. Since the towels were never delivered, we asked for our room to be cleaned. We were told that you do not clean the rooms at all. We were there for four nights. Our room needed to be cleaned desperately. Our trash was completely covering the floor since we were receiving so much from the show. I’ve never heard of a hotel refusing to straighten and take out the trash. We also needed a place to keep our luggage. You do not provide a luggage rack. I asked if there were any that could be provided, and the answer was no. Another needed item in the room would be a microwave. Again, standard in most hotels but not yours. We had leftovers from your restaurants and had no way to heat them up. Another item that I’ve not had to ask for before were hangers. We had 3 hangers for 2 girls with 4 days of clothing. When I asked for more, we were told that was all that came in each room. Another inconvenience was that the shower did not have a liner. This allowed all the shower water to go down the linen liner and when we showered, the water made a huge mess on the bathroom floor. Since we were never given towels, we were not equipped to handle extra water on the floor. This was a safety hazard since the floors are slippery. Another issue with not cleaning the room would be that we ran out of toilet paper. For two girls staying in a room, toilet paper is needed. My final and biggest complaint is that your hotel cost a fortune. I was quoted a much cheaper rate than I had to pay. I brought this to the front desks attention, and they said there was not anything they could do.