Domino's Pizza

Never delivers and rude staff. If you can’t make the business better then it's probably best to close down. It's a lost cause.

Yesterday, I ordered food for my children and I. I ordered the five cheese with breadsticks. When I got home they gave me the wrong thing. I called today and explained the situation and was given a replacement today, i added a hawaiian pizza, with ham pineapple and added onions and other items to my order today. When I got home it had ham, pineapple, bacon, green peppers and onions. I was clearly upset because my order was made wrong again and when I called the manager would not speak to me because he was "busy". I drove back because I was really upset that my orders had been messed up two days in a row. I walked in and asked that he please remake my pizza. The manager tried to fight me on this. I spoke over him because when I looked at the menu peppers do NOT come on a Hawaiian pizza. He told me to leave the store, I said no I was not leaving I wanted my order corrected, or my money back. I again explained, this time I was very upset, I didn't feel I was asking for too much, that I specifically asked for ham, pineapple and onions. He nor I mentioned bacon or peppers. I hate bacon and peppers, and I had just been told to leave the store because they clearly messed up my order! I was told I was banned from the store and that I was acting like an "animal" by the general manager in front of other customers, because I had gotten upset. I told him I was not leaving until I got my money back and he called the police on me and stated that I was "going to jail". I asked him for the owner's contact information or his boss's information, because I know he does not own the store. He would not tell me. I let him know I would be contacting the corporate office. When the police got there I explained that they made my order incorrectly and I came in visibly upset because my order was wrong the day before as well. I told her I wanted my money back. When she spoke to the manager he stated that he was busy, it was clear he was overwhelmed but good customer service would have been to remake my pizza or offer me a refund. Try to rectify the situation, not ban me and refuse me a refund because I was upset over the mistake. This whole situation could have been avoided if the manager owned their mistake and just agreed to make the correct pie or give my money back before the police were called. I did receive a refund but was told that I was no longer allowed in the store. My son is autistic and only eats certain foods, his favorite food is domino's pizza so I am highly upset that we are no longer welcome there because of a mistake made by the company.