I had been going to this McDonald’s on a regular basis since I moved within a mile of it 9 years ago. I mostly had good experiences with it. But recently they have make some questionable hires.One woman is completely disdainful of the customers. One day a few weeks ago I ordered at the window using my mobile app. When I got to the window the price was different from what the usual order is. Upon seeing the receipt they completely botched my order. I had a free large fry coupon but they changed it to a medium that was part of a meal. They also changed my Coke to a diet. I told the gentleman at the first window they got the order all wrong. He told me to pull ahead to the second to get it sorted.When I went there it was a very new girl who immediately reached out for an unpleasant woman. The unpleasant one then proceeded to possibly provide the worst customer service experience I have ever had, anywhere. She proceeded to tell me “we always ask if the order looks right before you pull up, so that is not our fault of you did not speak up.” While they do often ask that, on this occasion they did not. And I told her that. Then she said “well we cannot change anything on your order because you paid using the mobile app.I explained that while I paid $3 more than I should have I was not looking for money back. I just wanted the large fry and a regular Coke. While she did eventually deign to change my Diet Coke to a regular, she refused to upsize the fry. She then told me “if you got a problem take it up with corporate.” She then referred me to the local establishment owner’s email and phone.I tried to reach out to them once through a phone call and twice through email. This has been 3 weeks and no one at “corporate” seems the least bit concerned with my experience based on the radio silence.I do not usually take the time to write reviews and I expect service is not always going to be perfect due to people being new, having bad days, etc. But this woman’s treatment was beyond the pale. I have actually painted our discourse in a favorable light to her. People in the car with me at the time were shocked and appalled at how she treated a customer.But still, I hoped the owners could do something to remedy this situation. By remedy, I do not want anyone fired. Though that woman would use some type of customer service training. She’s been borderline rude since the first day I saw her there.As it stands, I will not visit this location again unless someone contacts me to help take the bad taste out of my mouth from this experience. Personally, I would avoid this location till their personnel changes.Wheelchair accessibility: They have it.
Atmosphere: 3
Food: 4
Service: 1
Billie Gorden
Coffee was cold food was old bun was hard will never go there again drive tho girl was snotty and drop my change and told me I have to get out and get it and there were to many car behind me mangmet is very poor told him and he said
Atmosphere: 1
Food: 1
Service: 1
Bobbi Flory
The food was good and the place was
Atmosphere: 5
Food: 5
Service: 5
Beth Enya
Ice cream machine did not work, smh they make millions and can't get good
Atmosphere: 3
Food: 3
Service: 3
Ritchie Plummer
Ate here a week a go they served me and 4 other people uncooked chicken. Should of figuresD this was a gross establishment. I ate at many McDonald's and this was the fithiestòne that serves raw food.
Atmosphere: 2
Food: 2
Service: 1
Abel Mundorff
I am thoroughly convinced this is the best McDonald’s on the face of the earth
Atmosphere: 5
Food: 4
Service: 5
Terri R.
They need a bigger sign when their lobby is closed(very small) but okay place to go
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Mcnuggets
Michelle Whittington
I went on scalp ave to McDonald’s on my break last night I order the 10 piece nuggets and I was able to receive a quarter pounder for a dollar the burger was for my 7year old who ate half before she realized it…I’m pissed right now this is unacceptable to even serve someone anything like this hopefully she don’t get sick or it’s definitely gyro be a big issue I am beyond pissed I will be up there early in the morning ??
Atmosphere: 1
Food: 1
Service: 1
James Smith
Lol the one dude working the counter smells like a brewery half the time. Got served cold stale ?. Asked for fresh ones just to wait around for 10mins to not getting anything.
Atmosphere: 3
Food: 2
Service: 2
Jason Taylor
BEst one with the freshest bagels...they always soft and great
Got the ultimate power play at another McDonald's just off the turnpike and it was great. The food was fresh and hot. I just got one at the Scalp Ave McDonald's and it was terrible, the chicken sandwich was very dry and the fries weren't that good, but the hamburgers weren't too bad.
Food: 2
Service: 4
E Elliott
Won't use this place again. NO MILITARY DISCOUNT. I Should keep this forever bc all that served made sure they could be free and run this McDonald'
Atmosphere: 1
Food: 2
Service: 1
Russell Stover
Fries were hot the drive-thru was
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Damie Jo McTonic
Always busy parking is bad here especially when they
I had been going to this McDonald’s on a regular basis since I moved within a mile of it 9 years ago. I mostly had good experiences with it. But recently they have make some questionable hires.One woman is completely disdainful of the customers. One day a few weeks ago I ordered at the window using my mobile app. When I got to the window the price was different from what the usual order is. Upon seeing the receipt they completely botched my order. I had a free large fry coupon but they changed it to a medium that was part of a meal. They also changed my Coke to a diet. I told the gentleman at the first window they got the order all wrong. He told me to pull ahead to the second to get it sorted.When I went there it was a very new girl who immediately reached out for an unpleasant woman. The unpleasant one then proceeded to possibly provide the worst customer service experience I have ever had, anywhere. She proceeded to tell me “we always ask if the order looks right before you pull up, so that is not our fault of you did not speak up.” While they do often ask that, on this occasion they did not. And I told her that. Then she said “well we cannot change anything on your order because you paid using the mobile app.I explained that while I paid $3 more than I should have I was not looking for money back. I just wanted the large fry and a regular Coke. While she did eventually deign to change my Diet Coke to a regular, she refused to upsize the fry. She then told me “if you got a problem take it up with corporate.” She then referred me to the local establishment owner’s email and phone.I tried to reach out to them once through a phone call and twice through email. This has been 3 weeks and no one at “corporate” seems the least bit concerned with my experience based on the radio silence.I do not usually take the time to write reviews and I expect service is not always going to be perfect due to people being new, having bad days, etc. But this woman’s treatment was beyond the pale. I have actually painted our discourse in a favorable light to her. People in the car with me at the time were shocked and appalled at how she treated a customer.But still, I hoped the owners could do something to remedy this situation. By remedy, I do not want anyone fired. Though that woman would use some type of customer service training. She’s been borderline rude since the first day I saw her there.As it stands, I will not visit this location again unless someone contacts me to help take the bad taste out of my mouth from this experience. Personally, I would avoid this location till their personnel changes.Wheelchair accessibility: They have it.
Atmosphere: 3
Food: 4
Service: 1
Coffee was cold food was old bun was hard will never go there again drive tho girl was snotty and drop my change and told me I have to get out and get it and there were to many car behind me mangmet is very poor told him and he said
Atmosphere: 1
Food: 1
Service: 1
The food was good and the place was
Atmosphere: 5
Food: 5
Service: 5
Ice cream machine did not work, smh they make millions and can't get good
Atmosphere: 3
Food: 3
Service: 3
Ate here a week a go they served me and 4 other people uncooked chicken. Should of figuresD this was a gross establishment. I ate at many McDonald's and this was the fithiestòne that serves raw food.
Atmosphere: 2
Food: 2
Service: 1
I am thoroughly convinced this is the best McDonald’s on the face of the earth
Atmosphere: 5
Food: 4
Service: 5
They need a bigger sign when their lobby is closed(very small) but okay place to go
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chicken Mcnuggets
I went on scalp ave to McDonald’s on my break last night I order the 10 piece nuggets and I was able to receive a quarter pounder for a dollar the burger was for my 7year old who ate half before she realized it…I’m pissed right now this is unacceptable to even serve someone anything like this hopefully she don’t get sick or it’s definitely gyro be a big issue I am beyond pissed I will be up there early in the morning ??
Atmosphere: 1
Food: 1
Service: 1
Lol the one dude working the counter smells like a brewery half the time. Got served cold stale ?. Asked for fresh ones just to wait around for 10mins to not getting anything.
Atmosphere: 3
Food: 2
Service: 2
BEst one with the freshest bagels...they always soft and great
Restaurantji Recommends
Got the ultimate power play at another McDonald's just off the turnpike and it was great. The food was fresh and hot. I just got one at the Scalp Ave McDonald's and it was terrible, the chicken sandwich was very dry and the fries weren't that good, but the hamburgers weren't too bad.
Food: 2
Service: 4
Won't use this place again. NO MILITARY DISCOUNT. I Should keep this forever bc all that served made sure they could be free and run this McDonald'
Atmosphere: 1
Food: 2
Service: 1
Fries were hot the drive-thru was
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Always busy parking is bad here especially when they
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hotcakes, Hamburger, Double Cheeseburger, Filet-O-Fish, Crispy Chicken Sandwich, Mcgriddles
I ordered three items. A burger, fries, and soda. All 3 items were wrong. Tasted good when they finally got it right though.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: French Fries