McDonald's

311 Centerville Rd, Lancaster
(717) 393-9523

Recent Reviews

Todd Schnittjer

App crashed on me while making a payment for my order and asked me to speak with a team member. I went inside and was greeted by about 3 stoned teenagers who had to get the manager to assist with the problem. The manager talked to me like I was stupid and insinuated it was my fault because I ordered for drive thru and came inside. I explained that I didn’t even know if the order went through since I got an error message and no order number/code or email but payment came out of my account. Eventually, after waiting 15 minutes in the lobby I got my cold food.

Atmosphere: 1

Food: 2

Service: 1

Randy Gebhard

My 10-year-old son called and asked if they still had Shamrock Shakes. The lady on the phone said they did. We drove there and went through the drive thru and were told they no longer had them. My wife then called to make sure this was true. The McDonald's employee that answered threatened to call the cops on her. This place is completely ridiculous. Where has customer service gone?

Atmosphere: 1

Food: 1

Service: 1

Danielle Gebhard

I called the McDonald's to inquire if there was a shamrock shake. At 01:55pm I arrived at the drive thru and was told the shamrock shake is not there. I called the store to ask if this was true as I previously was told there was a shamrock shake. Employee stated that they had my phone number and they were going ro call the police on me for calling them this is absolutely unacceptable as I had only called twice. I can not believe the customer service it is terrible!!!

Atmosphere: 1

Food: 1

Service: 1

Stacy Pursel

Placed mobile order, waited 20 minutes in line and was told they didn’t have the one thing I ordered. The employee reimbursed me cash, too much. I returned it and said I need less and he was irrated that he had to give me less money. I was hoping it was an April Fools joke, but no just really bad customer service

Atmosphere: 1

Food: 1

Service: 1

Aissa Ticona

Everything was awesome!

jayrock faltin

Picked up food uber eats

Atmosphere: 5

Food: 5

Service: 5

Bryan K Trimble

Good as always.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Filet-O-Fish

Sharon Renninger

Best fresh McD's in town!

Atmosphere: 5

Food: 5

Service: 5

John Reinsfelder

Not worth eating there anymore, food quality has gone subpar . service is horrible to say and prices are

Atmosphere: 3

Food: 2

Service: 1

Debbie Hackman

Told to wait in the drive-thru Pick up lane for a delayed order. 15 minutes later and nothing. Had to leave car and go into the restaurant to remind them about my order. They had forgotten about it!

Atmosphere: 3

Food: 4

Service: 1

Mike Brenner

Took over 25 minutes to get our food. Manager tried to comp us a sundae but we didn't accept it. At least the food was hot, but it didn't make up for the lost time.

Atmosphere: 3

Food: 4

Service: 1

Ruth Samaroo

The food was fresh and delicious. Love it!! Good service.Please visit and support this establishment.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Mcmuffin

Lathen Wood

Paid 30 dollars and they gave something completely different then what I ordered and that order wasn't even made well. Never going back here

Atmosphere: 1

Food: 1

Service: 1

Rob

It's McDonald's there all basically the

Atmosphere: 5

Food: 5

Service: 5

Wanda Rivera

Not all McD's are equal, sadly. But this one is great.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: French Fries

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