The guy was very rude. He had an attitude the entire time. Wish I never went.
Rob C.
I ordered pretzels for the Super Bowl a week in advance for a specific 4 o'clock pickup. When I arrived the staff had placed ALL customers in the same line regardless of if they ordered or when they ordered. That line was over 2 hours long. When I went in to talk to the manager I was berated and cussed at for asking for my pickup order or a refund. I will never go back to this location.
Bridget P.
Warm, nicely salted, crispy on the outside, soft on the inside. Yum! If you have room in your freezer, the specials are a great deal.
Connie King
The pretzels were very good! The employee was courteous and helped me decide what to order.
Justina Comp
I was there two days ago to get the 3 free pretzels if your name started w the letter J . The workers were so nice to me but I feel so bad bc they don't have AC. Just have the front door open. Was hotter inside than outside. We're having like 100° week Please get your workers AC they deserve it.
tony 14
Stopped in on a hot July afternoon and got pretzels and dip. 3 ladies working in a very hot store! Kudos to them for working in the heat!
Always feel transported back to the streets of Philly... yum.
Al Bevins
Every one is always attentive. Love the small pretzels(minis) and the regular ones also. Normally always deal going on.
Greg Morrongiello
I pre-ordered for Super Bowl Sunday. I walked in and the place was absolutely jampacked. Everybody was working so hard and diligently to get everything out the door, and I overheard the manager saying “keep it up, we’re almost done”.They were like a well oiled machine. Cranking out pretzels! ?????
Cheryl Malfi
I ordered a party pack and mustard yesterday 12/16/21 for delivery today 12/17. I paid, tipped and had confirmation for today between 12:45 and 1:15. At 12:15 today, I received a cancellation that they cannot fulfill the order. Are you kidding? I am 2 hours away trying to surprise my brother on his birthday and you wait until the time of delivery to cancel my order? This is terrible, terrible. This should not happen. Thanks for ruining my brother’s birthday and my day as well.
Charlotte Northen
It was Very Nice & Clean! Pretzel 's were SOO YUMMY!!! ??? Wonderful Customer service! Best soft pretzels in town! ?
My first time for a pepperoni melt pretzel. It was delicious. I will have to try again.
Atmosphere: 5
Food: 5
Service: 5
Dry and tasteless pretzels.I tried several varieties including the hotdog pretzel, all were dry and hard.
Atmosphere: 5
Food: 1
Service: 5
Pretzels excellent as always. Everyone in the store looked busy making pretzels. Was in and out in about 45 seconds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 Pretzel
Love Philly Pretzel Factory, pretzels are always fresh and delicious. Staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mini Cheesesteaks & Rivets, 25 Crowd Pleaser, 1 Pretzel, 10 Pretzels, 3 Pretzels
The guy was very rude. He had an attitude the entire time. Wish I never went.
I ordered pretzels for the Super Bowl a week in advance for a specific 4 o'clock pickup. When I arrived the staff had placed ALL customers in the same line regardless of if they ordered or when they ordered. That line was over 2 hours long. When I went in to talk to the manager I was berated and cussed at for asking for my pickup order or a refund. I will never go back to this location.
Warm, nicely salted, crispy on the outside, soft on the inside. Yum! If you have room in your freezer, the specials are a great deal.
The pretzels were very good! The employee was courteous and helped me decide what to order.
I was there two days ago to get the 3 free pretzels if your name started w the letter J . The workers were so nice to me but I feel so bad bc they don't have AC. Just have the front door open. Was hotter inside than outside. We're having like 100° week Please get your workers AC they deserve it.
Stopped in on a hot July afternoon and got pretzels and dip. 3 ladies working in a very hot store! Kudos to them for working in the heat!
Restaurantji Recommends
Always feel transported back to the streets of Philly... yum.
Every one is always attentive. Love the small pretzels(minis) and the regular ones also. Normally always deal going on.
I pre-ordered for Super Bowl Sunday. I walked in and the place was absolutely jampacked. Everybody was working so hard and diligently to get everything out the door, and I overheard the manager saying “keep it up, we’re almost done”.They were like a well oiled machine. Cranking out pretzels! ?????
I ordered a party pack and mustard yesterday 12/16/21 for delivery today 12/17. I paid, tipped and had confirmation for today between 12:45 and 1:15. At 12:15 today, I received a cancellation that they cannot fulfill the order. Are you kidding? I am 2 hours away trying to surprise my brother on his birthday and you wait until the time of delivery to cancel my order? This is terrible, terrible. This should not happen. Thanks for ruining my brother’s birthday and my day as well.
It was Very Nice & Clean! Pretzel 's were SOO YUMMY!!! ??? Wonderful Customer service! Best soft pretzels in town! ?