The Samples are amazing! The hours of operation fit in perfect with a work week. The club itself is located conveniently near other grocery stores and retail outlets.
Brianne J.
It's Sam's club.. bathrooms are clean, everything is organized nicely and it's usually not too crowded.. kids like their book selection and their sushi is pretty fresh.. good meat selection and fruit is always ripe..
jess s.
This place was down right disgusting walking in. Employees just standing doing nothing and chit chatting away mean while there's trash all over the store, all over the drink /cafe area. Not to mention 5/6 drinks we attempted to get were out or tasted absolutely horrible. I understand being short staffed but employees standing around while other places are gross? Definitely not a way to run a store. I know the sodas are only 79 cents but the employees were no help when letting them know about the drinks, just got an attitude.
Peter B.
Sam's Club pharmacy is a joke. 3:00 appointment, got there at 2:55 - 3:25 still standing around. Pharmacist lies to me, tells me the system allows 3 appointments for the same time, and the folks had the same appointment as us. Maybe just the weekend, but never again.
Lynn H.
Convenient location to shop and get gas. I have never waited longer than 5 minutes to get gas. I am even able to drive right up to a pump every now and then. The store itself is clean with plenty of associates to assist when needed. I go weekly for my salad ingredients and fruit. Great pricing on avocados, which are expensive in grocery stores. I often find surprise items from protein shakes to clothing. I appreciate the ready-made items as well. Had to host a last minute get together and used all Sam's Club items. It's less expensive than catering from a restaurant. I purchased my membership through a Groupon promotion. So I got a great deal.
Stephanie G.
I have been a member since 2007. I don't use the store anymore and was surprised when they charged my card for membership. I called to cancel the membership and they made it intentionally difficult. After two hours on the phone, they finally agreed to credit my account. Then they called back asking for my credit card number. After all that, they did not issue the credit.
Aaron S.
My only complaint is long lines at the gas pumps. Otherwise, this huge store has it all and then some. We've had great luck buying bags of avocados here, always fresh and undamaged. Eggs are cheap and $5 rotisserie chickens are a great value and taste great! I prefer this store to Grayson Road but don't make it here as much unless nearby.
Emily H.
Lots of variety, great customer service. Terrible system of exiting as they scan one of your items to verify your receipt. I love their snack selection! Very happy that you can scan and go.
John G.
Easy to shop & checkout, great refreshment counter, wide inventory, nice employees, decent $$.
Christine L.
I am very happy with Sam's Club! I recently had knee surgery, and I had to use the little motorized cart to do my shopping! I must say I have never been more embarrassed in all my life since my knee surgery. I feel helpless. But all the employees at Sam's made me feel comfortable and important! When I got to an item that I needed and one of the employees was in that aisle, They asked me can I help you with that? I was a little shocked. But I thought that was really nice. It made me feel good to know that Sam's employees really do care about their customers! I even had one of the gentleman who picks up the carts out in the parking lot help me load my car! Now that's not his job, but he did it anyway! That is what customer service is all about, and that's what keeps me coming back to Sam's warehouse every week! Good job Sam's warehouse at hiring employees like this! This happened at the Sam's warehouse on Grayson Road! I just thought I should bring it to everyone's attention what great service I got there! Thanks again to the employees at this Sam's warehouse!
I've been to other Sam's Club locations and I am happy that this home location is the least congested of all. It's always easy to find parking, and we almost never had to wait in line to find an open self-checkout register. This is particularly appreciated during the Pandemic when social distancing is paramount. Of course, I hope the location doesn't close for these very reasons. Also, it has the best pandemic provisions anywhere, with mobile handwashing stations in addition to wipes and hand sanitizer dispensers. That said, I find the selections lacking, compared to Costco, especially of ethnic food varieties. E.g. you can't get any of these which are offered at Costco: Japanese mochi ice cream, Chinese moon cakes, Taiwanese pineapple cakes, Vietnamese instant pho, Korean jerky, French chocolate crepes, Belgium Waffles, etc. Also, prices are not competitive for many items. For example, I was disappointed to learn that the 1 pound organic baby spring mix priced at $4.98 is actually the most expensive among Aldi, Wegman, and Costco. It does have the cheapest and most tasty 3 lb rotisserie chicken anywhere in the US. And so far, we've had great experience with its tire department. There had been multiple occasions when we had tire leaks repaired for free here. Stress free shopping experience is what I appreciate the most at this location.
Eileen K.
I love sam I got lots of Christmas outdoor things and love all of everything you sell .I'm so happy I join and will every year
Dawn S.
I hate Walmart and anything affiliated with it (like Sam's Club) but my fiancée took me to this one last year and I really enjoyed it. I live 90 min from it, but still chose to drive that far because of the great customer service . Until today. They were way understaffed and with the exception of the 2 cashiers I dealt with (they were awesome and the only reason I gave 2 stars) the management was absolutely horrible . Guess what I can get great deals elsewhere . Y'all are NOT the only game in town. Maybe if management actually helped out instead of standing around pretending to look important, customers wouldn't have to wait as long as we had to wait today.
Malini A.
Convenient location with their own parking. Spacious, aisles well stocked, friendly staff. Convenient checkout lanes. Love that items can be scanned and checked out on phone itself through their app. Always send emails about their deals. However some of the items and brands are not available because of the rotation of items - so will give them 4 instead of 5 stars. Their gas prices are the the best in area.
Ford M.
Never buy an iPhone from this club. They vend out to a third-party who is horribly mismanaged. And the store itself doesn't care about the vendor. You will not get your phone if you order it. Go somewhere else. Run! I ordered an iPhone 11 Pro at their black Friday special. Had to make an appointment to pick it up. I come back for my appointment and they tell me there are no appointments and the vendor left. I was to come back the next day at 10 o'clock which I did. I asked to schedule an appointment which they stated they never do appointments I just had to walk in. I arrive at 10 o'clock Only to find out the vendor doesn't open till 11. Then I'm told nobody's coming into today because they have no staffing scheduled. The store manager has no clue what to do. I still can't get an appointment scheduled. And the supervisor of the vendor still hasn't returned my call to give me an appointment or help me get my phone. I think this is a scam!!!!
The Samples are amazing! The hours of operation fit in perfect with a work week. The club itself is located conveniently near other grocery stores and retail outlets.
It's Sam's club.. bathrooms are clean, everything is organized nicely and it's usually not too crowded.. kids like their book selection and their sushi is pretty fresh.. good meat selection and fruit is always ripe..
This place was down right disgusting walking in. Employees just standing doing nothing and chit chatting away mean while there's trash all over the store, all over the drink /cafe area. Not to mention 5/6 drinks we attempted to get were out or tasted absolutely horrible. I understand being short staffed but employees standing around while other places are gross? Definitely not a way to run a store. I know the sodas are only 79 cents but the employees were no help when letting them know about the drinks, just got an attitude.
Sam's Club pharmacy is a joke. 3:00 appointment, got there at 2:55 - 3:25 still standing around. Pharmacist lies to me, tells me the system allows 3 appointments for the same time, and the folks had the same appointment as us. Maybe just the weekend, but never again.
Convenient location to shop and get gas. I have never waited longer than 5 minutes to get gas. I am even able to drive right up to a pump every now and then. The store itself is clean with plenty of associates to assist when needed. I go weekly for my salad ingredients and fruit. Great pricing on avocados, which are expensive in grocery stores. I often find surprise items from protein shakes to clothing. I appreciate the ready-made items as well. Had to host a last minute get together and used all Sam's Club items. It's less expensive than catering from a restaurant. I purchased my membership through a Groupon promotion. So I got a great deal.
I have been a member since 2007. I don't use the store anymore and was surprised when they charged my card for membership. I called to cancel the membership and they made it intentionally difficult. After two hours on the phone, they finally agreed to credit my account. Then they called back asking for my credit card number. After all that, they did not issue the credit.
My only complaint is long lines at the gas pumps. Otherwise, this huge store has it all and then some. We've had great luck buying bags of avocados here, always fresh and undamaged. Eggs are cheap and $5 rotisserie chickens are a great value and taste great! I prefer this store to Grayson Road but don't make it here as much unless nearby.
Lots of variety, great customer service. Terrible system of exiting as they scan one of your items to verify your receipt. I love their snack selection! Very happy that you can scan and go.
Easy to shop & checkout, great refreshment counter, wide inventory, nice employees, decent $$.
I am very happy with Sam's Club! I recently had knee surgery, and I had to use the little motorized cart to do my shopping! I must say I have never been more embarrassed in all my life since my knee surgery. I feel helpless. But all the employees at Sam's made me feel comfortable and important! When I got to an item that I needed and one of the employees was in that aisle, They asked me can I help you with that? I was a little shocked. But I thought that was really nice. It made me feel good to know that Sam's employees really do care about their customers! I even had one of the gentleman who picks up the carts out in the parking lot help me load my car! Now that's not his job, but he did it anyway! That is what customer service is all about, and that's what keeps me coming back to Sam's warehouse every week! Good job Sam's warehouse at hiring employees like this! This happened at the Sam's warehouse on Grayson Road! I just thought I should bring it to everyone's attention what great service I got there! Thanks again to the employees at this Sam's warehouse!
Restaurantji Recommends
I've been to other Sam's Club locations and I am happy that this home location is the least congested of all. It's always easy to find parking, and we almost never had to wait in line to find an open self-checkout register. This is particularly appreciated during the Pandemic when social distancing is paramount. Of course, I hope the location doesn't close for these very reasons. Also, it has the best pandemic provisions anywhere, with mobile handwashing stations in addition to wipes and hand sanitizer dispensers. That said, I find the selections lacking, compared to Costco, especially of ethnic food varieties. E.g. you can't get any of these which are offered at Costco: Japanese mochi ice cream, Chinese moon cakes, Taiwanese pineapple cakes, Vietnamese instant pho, Korean jerky, French chocolate crepes, Belgium Waffles, etc. Also, prices are not competitive for many items. For example, I was disappointed to learn that the 1 pound organic baby spring mix priced at $4.98 is actually the most expensive among Aldi, Wegman, and Costco. It does have the cheapest and most tasty 3 lb rotisserie chicken anywhere in the US. And so far, we've had great experience with its tire department. There had been multiple occasions when we had tire leaks repaired for free here. Stress free shopping experience is what I appreciate the most at this location.
I love sam I got lots of Christmas outdoor things and love all of everything you sell .I'm so happy I join and will every year
I hate Walmart and anything affiliated with it (like Sam's Club) but my fiancée took me to this one last year and I really enjoyed it. I live 90 min from it, but still chose to drive that far because of the great customer service . Until today. They were way understaffed and with the exception of the 2 cashiers I dealt with (they were awesome and the only reason I gave 2 stars) the management was absolutely horrible . Guess what I can get great deals elsewhere . Y'all are NOT the only game in town. Maybe if management actually helped out instead of standing around pretending to look important, customers wouldn't have to wait as long as we had to wait today.
Convenient location with their own parking. Spacious, aisles well stocked, friendly staff. Convenient checkout lanes. Love that items can be scanned and checked out on phone itself through their app. Always send emails about their deals. However some of the items and brands are not available because of the rotation of items - so will give them 4 instead of 5 stars. Their gas prices are the the best in area.
Never buy an iPhone from this club. They vend out to a third-party who is horribly mismanaged. And the store itself doesn't care about the vendor. You will not get your phone if you order it. Go somewhere else. Run! I ordered an iPhone 11 Pro at their black Friday special. Had to make an appointment to pick it up. I come back for my appointment and they tell me there are no appointments and the vendor left. I was to come back the next day at 10 o'clock which I did. I asked to schedule an appointment which they stated they never do appointments I just had to walk in. I arrive at 10 o'clock Only to find out the vendor doesn't open till 11. Then I'm told nobody's coming into today because they have no staffing scheduled. The store manager has no clue what to do. I still can't get an appointment scheduled. And the supervisor of the vendor still hasn't returned my call to give me an appointment or help me get my phone. I think this is a scam!!!!