IHOP

1002 Sutherland Dr, Pittsburgh
(412) 859-0354

Recent Reviews

Ava Christian

On April 28th myself and a group of friends came here after our school’s musical. The food was amazing, but the thing that made it a five star experience was our waitress. We weren’t able to catch her name, but she was so nice and funny. She helped us so much and she dealt with such a large group of high schoolers so well.

Alexandra Kavoulakis

Comfort food at its best. Wait staff is excellent.

Atmosphere: 4

Food: 5

Service: 4

Marlene Pschirer

Didn't even make it in the door the girl there today had a nasty attitude April 25th at 8pm. Refused service to me after she got ignorant and mouthy for no reason cuz we didnt answer her immediately after we stood and waited 5 Mins for her even come up n seat us. Rolled her eyes after I told her her attitude was unnecessary claimed she was only one there when I asked for a manager. unprofessional and rude. I am a server myself n she just lost out on a 4 top as it was dead in there I am assuming her attitude is why.

Atmosphere: 1

Food: 1

Service: 1

Connor

Very nice food and service/waiters

Atmosphere: 5

Food: 5

Service: 5

Jenna Jones

Our Waiter Dana was great, the food was great, the service overall was great!Unfortunately, two old hags that were seated behind us were awful, they said nasty things about Dana.Shout out to him for being such an awesome server! Give that guy a bonus!Parking: Great amount of parking, easy to enter and exit and a good amount of handicap parking spots!Wheelchair accessibility: No steps to worry about and our server was amazing about pulling the walker out of the way and returning it when we were finished with our meal.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Sandwich, Chicken & Waffles, Chicken Sandwich, Sausage, Strawberry

Ryan Petrak

Pulled in around 2:30AM to grab a meal with some buddies after a night at the bar. Our server took his time when taking our orders, but the food started to arrive within 5 minutes of ordering ! Have never experienced that before in my life. Will be returning

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sandwich

Shane Anderson

I stood in there for 10 minutes before i even got asked to follow for a seat there was only one table in there when i got in there. Then after i got seated they started serving people that got in there after us. We were sitting there for 30 minutes never even got asked what i wanted to drink so we left

Christine Hebor

I ordered a meal and chose curbside pickup, they asked what kind of car I had, said to park in the pickup area, I got there early, told them on the app I was there and waited in my car for them to bring the food out (curbside)…after 20 minutes I went in to see what the problem was, my food was just sitting there and they told me I had to come in and get the food. I told them they need to change their app, to reflect the fact that they don’t do curbside anymore.

Atmosphere: 1

Food: 2

Service: 1

prajakta kulkarni

Not enough staff. We were waiting to be seated for almost 25 minutes even though the restaurant was empty. Also the waitress was so unwelcoming, arrogant, rude and unresponsive. We asked for hot coffee and she gave us a little warm coffee after 15 minutes. We asked for a to go box and we got it with extreme bad expressions. It was so bad experience in IHOP.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Hash Browns

Broc M

We were seated for 45 minutes before someone even came and asked for drinks, there were maybe 15 other patrons in the restaurant with 5 servers running around like it was their first day. And you wonder why places like this are failing.

Atmosphere: 1

Food: 3

Service: 1

J J

We walked in @9:35, the waitress said, "have a seat but we both just clocked out & the next server comes on at 10:00". Oh sure I'll wait for the next server then. Funny part is both waitresses didn't leave until 10:30. They both sat in a booth and did nothing. @10:17pm, to order food I to had to get creative. We ordered food online and marked it for pickup. Then the manager came out and asked if we put an online order in for food. Yes, because no body wanted to take our order. He said nothing. Probably because he hadn't been out on the floor in a while to realize his two waitresses weren't actually serving customers!Even though the two waitresses refused to take our order. They did bring us tea and coffee. I probably wouldn't rate this review but three people walked in after us. The other waitress took their order they got their food but we were still sitting there. Then the waitress came by and said she's getting ready to clock out and needed to ring them up so she could get her tips! Yet neither of the two wanted to take my money. However the bigger issue is the first waitress lied. If the two of them had already clocked out. Instead of getting up to seat us and explain how lazy they are. She would have gotten up gotten the manager who then would have taken our orders! In all honesty it's not the waitress's fault. It's the management that doesn't actually manage employees and doesn't believe in customer service.***When two customers have to order takeout to get served dine in. The lack of leadership is really quite evident! ****The only positive is: they did a really great job of packaging a to go order!Parking: The parking lot was completely empty. My guess is due to the long-term lack of good employees to actually take somebody's order.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Strawberry Banana Pancakes, Belgian Waffle with Cinnamon Spread

Garrett Kajmowicz

Service was very slow. WiFi was non-functional and some of the food delivered didn't match the description.

Atmosphere: 5

Food: 4

Service: 2

CMK

Don't do it...at least not this location. No matter when you go, no matter the day or the time, it takes FOREVER to get your food. And if there's a wait to be seated, just turn around and leave.Last night was my last attempt here. As the only table in the entire restaurant (granted another group came in at some point) it still took almost 30 minutes to get our food. If that wasn't surprising enough ... Every. Single. Member of my group had stomach issues for the following 12 hours. We're all hurting and one of our members hasn't eaten since, because he keeps having to go to the bathroom.Just don't. Find somewhere else to eat.

Atmosphere: 3

Food: 3

Service: 3

Tj Bronder

I would to thank the waitress she was the only one there and we had 6 and she was

Atmosphere: 5

Food: 5

Service: 5

Michael Balph

Pricey. Good food, semi decent service, clean tables. $70 for breakfast, 2 adults, 2 children.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Double Blueberry Pancakes, Chicken Fajita Omelette, Crepes

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