Had an awful mushroom and steak sub. The mushrooms had gone bad for sure. Pizza is average.
Atmosphere: 1
Food: 1
Service: 1
Jacki Bernardi
I like to order online, and pick up, for some reason our address comes up out of their area. Have never had a bad meal! Pizza always fresh and hot. Love the bread bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Carleen Lavin
We ordered delivery to our hotel after the game on a Sunday night. They said the order would take between 45-60 minutes and they were true to their word. Being from NEPA, we are truly spoiled when it comes to pizza but this was amazing! I love a good homemade dough and theirs did not disappoint. I was so creamy and light. I got the garlic spinach and the toppings were a perfect amount. My husband ordered the traditional and said the cheese blend was as well. I would definitely order from here again.
Food: 5
Service: 5
Crystal Middlebrook
I love this vocellies they make the best pizza ever . If your pepperonis don't got that lil flip to them you haven't had the best then. We order here from work and my house . Great service. Great customer care and good food .
Not sure why the negative reviews. But I tried their $5 small pizza was good, really good deal. Will definitely be back and try their pasta as well
HELLHOUND SERVICEFORCE
They prefer unemployed ppl such as Holly's mother n sister in law. N when they get in the way of actual employees working the refuse to get out of the way. When it is brought up to jim he seems not to care we have lost several old n new employees due to this fact. They are still here n workingFood is good though
Atmosphere: 1
Food: 3
Service: 1
Jeremy P
Tried to order food after being on hold for 5 mins and person that answered the phone was short, rude and disrespectful. Didn’t have a chance to speak because i was then hung up. Disappointing considering how much we have ordered from them.
Service: 1
Derek Toboz
I understand that this is a chain restaurant and it is chain pizza, but at the end of the day… when you’re less than a quarter mile from Italian village pizza and they’re producing nothing but fire…. This is straight up Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Deluxe Pizza
RonDel Thomas
I had an utterly disappointing experience with Vocelli's Pizza recently, which left me appalled and frustrated. I had placed an order with them for delivery, expecting them to serve me at my location. To my astonishment, my order ended up at the wrong place and when I tried to address the issue, the driver claimed that I wasn't at the place where I had asked them to deliver. It felt as if my concerns were falling on deaf ears.I found this situation particularly concerning, given that I had pre-paid for my order. In the normal course of business, I would expect a service provider to take that extra step, in this case, making a simple phone call to confirm the location, to ensure customer satisfaction. But instead, they casually handed over my food to a stranger. To add salt to the wound, the driver was tipped well by this stranger per Joyce “the manager” , despite the fact that I had already paid a hefty $42 for the food.Wanting to resolve the matter, I called in to ask if they would compensate me for this mishap. I was stunned by the lack of empathy and customer service skills displayed by Joyce, who I was told was the "manager". Her blunt response was they are not doing anything but calling the police and she put the blame squarely on me, arguing that it was my fault. It's worth noting that I never demanded a refund, all I was asking was for them to make things right.The whole ordeal was a nightmare and I was left feeling dejected. For a business that thrives on customer satisfaction, this level of service is simply unacceptable. It's unfortunate to have had such a horrible experience with Vocelli's Pizza in Pleasant Hills.
Great place for pizza and other food items and great deals and customer service.
coronanona56
Would leave no stars if I could. Placed an order on DoorDash Storefront (to feed two adults and four children… A $60 ORDER) was told to arrive about an hour after placing the order. Arrive at the store, the disheveled woman at the front counter first told me that I’d already picked it up. When I said no I didn’t, she checked and said according to her screen it had been picked up. She and her coworkers began discussing what happened to the order, I suggested it maybe hadn’t been made. She huffed and said she did make it, so then I said that they gave it to the wrong customer. Every employee immediately left the front counter and began talking loudly about me in the kitchen (about 15 feet away like I couldn’t hear them). I stood in the front waiting to maybe speak to a manager, nobody came out until another customer came in to pick her order up. At that time, I’d asked to speak to a manager, and was denied and told I couldn’t be refunded unless I contacted DoorDash. I didn’t want a woman with a snarky attitude remaking my food so she could spit on it, I wanted my money back. As I was leaving the two employees at the counter began chuckling as if it was funny that I was out $60 due to their job negligence.
Dominic Sero-Asturi
I had a family member get me pizza from Vocelli's recently while I was under the weather. I have passed this location a lot, and even stopped in once, but was never able to really get anything (my busy schedule - not their fault.) Vocelli being something of a bigger chain, but based in Pittsburgh, it's got a unique place in my heart.That being said, I'm super happy to say that the Vocelli near where I live is awesome.The pizza and other items were super fresh, good ingredients, and were all assembled nice and tidy. The eating was great, and they didn't skimp on the provided extras, whether utencils or dipping sauce.I would hesitate to say it's competing for the best Pittsburgh pizza, which is a VERY steep competition. BUT, the pizza was very good. I'd say it's really doing well-above your average pizza chain. It's definitely worth stopping in to try if they're on your radar!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Stromboli
Diana Smith
Went inside and ordered guy was very friendly and nice was hoping for a square pizza but they don't make themMy pizza was yummy !!!!
Atmosphere: 3
Food: 4
Service: 4
Annette Scataglia
The owner is rude af. We WERE regular customers. Our delivery order was late so I called - he answered, I explained our order is late- he replies curtly “well when did you order?” I gave time & he replied “it’s not coming any time soon, our delivery is currently 1 1/2 hour turnaround. I was NOT told that when I ordered. Needless to say I just told him I’d pick it up. I walk in shop, no apology, no coupon, no offer to refund my already paid for delivery charge. Never again - there are too many locally owned restaurants to put up with that kind of rudeness. Bye sis! ??
Had an awful mushroom and steak sub. The mushrooms had gone bad for sure. Pizza is average.
Atmosphere: 1
Food: 1
Service: 1
I like to order online, and pick up, for some reason our address comes up out of their area. Have never had a bad meal! Pizza always fresh and hot. Love the bread bites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
We ordered delivery to our hotel after the game on a Sunday night. They said the order would take between 45-60 minutes and they were true to their word. Being from NEPA, we are truly spoiled when it comes to pizza but this was amazing! I love a good homemade dough and theirs did not disappoint. I was so creamy and light. I got the garlic spinach and the toppings were a perfect amount. My husband ordered the traditional and said the cheese blend was as well. I would definitely order from here again.
Food: 5
Service: 5
I love this vocellies they make the best pizza ever . If your pepperonis don't got that lil flip to them you haven't had the best then. We order here from work and my house . Great service. Great customer care and good food .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic, Breadsticks, Steak Sub, Pepperoni Pizza
Not sure why the negative reviews. But I tried their $5 small pizza was good, really good deal. Will definitely be back and try their pasta as well
They prefer unemployed ppl such as Holly's mother n sister in law. N when they get in the way of actual employees working the refuse to get out of the way. When it is brought up to jim he seems not to care we have lost several old n new employees due to this fact. They are still here n workingFood is good though
Atmosphere: 1
Food: 3
Service: 1
Tried to order food after being on hold for 5 mins and person that answered the phone was short, rude and disrespectful. Didn’t have a chance to speak because i was then hung up. Disappointing considering how much we have ordered from them.
Service: 1
I understand that this is a chain restaurant and it is chain pizza, but at the end of the day… when you’re less than a quarter mile from Italian village pizza and they’re producing nothing but fire…. This is straight up Unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Deluxe Pizza
I had an utterly disappointing experience with Vocelli's Pizza recently, which left me appalled and frustrated. I had placed an order with them for delivery, expecting them to serve me at my location. To my astonishment, my order ended up at the wrong place and when I tried to address the issue, the driver claimed that I wasn't at the place where I had asked them to deliver. It felt as if my concerns were falling on deaf ears.I found this situation particularly concerning, given that I had pre-paid for my order. In the normal course of business, I would expect a service provider to take that extra step, in this case, making a simple phone call to confirm the location, to ensure customer satisfaction. But instead, they casually handed over my food to a stranger. To add salt to the wound, the driver was tipped well by this stranger per Joyce “the manager” , despite the fact that I had already paid a hefty $42 for the food.Wanting to resolve the matter, I called in to ask if they would compensate me for this mishap. I was stunned by the lack of empathy and customer service skills displayed by Joyce, who I was told was the "manager". Her blunt response was they are not doing anything but calling the police and she put the blame squarely on me, arguing that it was my fault. It's worth noting that I never demanded a refund, all I was asking was for them to make things right.The whole ordeal was a nightmare and I was left feeling dejected. For a business that thrives on customer satisfaction, this level of service is simply unacceptable. It's unfortunate to have had such a horrible experience with Vocelli's Pizza in Pleasant Hills.
Food: 1
Service: 1
The delivery people was nice and the food good .
Food: 5
Service: 4
Restaurantji Recommends
Great place for pizza and other food items and great deals and customer service.
Would leave no stars if I could. Placed an order on DoorDash Storefront (to feed two adults and four children… A $60 ORDER) was told to arrive about an hour after placing the order. Arrive at the store, the disheveled woman at the front counter first told me that I’d already picked it up. When I said no I didn’t, she checked and said according to her screen it had been picked up. She and her coworkers began discussing what happened to the order, I suggested it maybe hadn’t been made. She huffed and said she did make it, so then I said that they gave it to the wrong customer. Every employee immediately left the front counter and began talking loudly about me in the kitchen (about 15 feet away like I couldn’t hear them). I stood in the front waiting to maybe speak to a manager, nobody came out until another customer came in to pick her order up. At that time, I’d asked to speak to a manager, and was denied and told I couldn’t be refunded unless I contacted DoorDash. I didn’t want a woman with a snarky attitude remaking my food so she could spit on it, I wanted my money back. As I was leaving the two employees at the counter began chuckling as if it was funny that I was out $60 due to their job negligence.
I had a family member get me pizza from Vocelli's recently while I was under the weather. I have passed this location a lot, and even stopped in once, but was never able to really get anything (my busy schedule - not their fault.) Vocelli being something of a bigger chain, but based in Pittsburgh, it's got a unique place in my heart.That being said, I'm super happy to say that the Vocelli near where I live is awesome.The pizza and other items were super fresh, good ingredients, and were all assembled nice and tidy. The eating was great, and they didn't skimp on the provided extras, whether utencils or dipping sauce.I would hesitate to say it's competing for the best Pittsburgh pizza, which is a VERY steep competition. BUT, the pizza was very good. I'd say it's really doing well-above your average pizza chain. It's definitely worth stopping in to try if they're on your radar!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Steak Stromboli
Went inside and ordered guy was very friendly and nice was hoping for a square pizza but they don't make themMy pizza was yummy !!!!
Atmosphere: 3
Food: 4
Service: 4
The owner is rude af. We WERE regular customers. Our delivery order was late so I called - he answered, I explained our order is late- he replies curtly “well when did you order?” I gave time & he replied “it’s not coming any time soon, our delivery is currently 1 1/2 hour turnaround. I was NOT told that when I ordered. Needless to say I just told him I’d pick it up. I walk in shop, no apology, no coupon, no offer to refund my already paid for delivery charge. Never again - there are too many locally owned restaurants to put up with that kind of rudeness. Bye sis! ??