Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.
Atmosphere: 1
Food: 1
Service: 2
Wes H.
This review is specifically for the Quakertown location. I wish I could give it ZERO. $2.00 for ONE pretzel! $6 for a cup with three cheesesteak balls, that are squished in the bottom of the cup, while the photos shows the cup over-flowing! Worse yet, they were soggy and not even eatable. Must have been sitting there for DAYS. Don't go to this location, you'll be sorry.
cole acker
Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.
Atmosphere: 1
Food: 1
Service: 1
Bishop spade
Rude and all the do is preztals.
Danielle Brooks
Owner was very friendly and pretzels were fresh!
Doris
Dry, stale cold pretzels. Person in charge was very rude. Argumentive, agitated and unfriendly. I requested a different pretzel. He looked at me like I had 3 heads. I asked for a different one from the case thinking this was a fluke incident. He said the ones in the case were no different than the ones I was given. He screamed to one of the workers baking the pretzels to put in a mini strip. I stood off to the side as other customers were being helped. I waited and waited for him to explain what was going on. I finally asked him. He told me that I "didn't want the one I was given, so he was making new ones." He never apologized. I was not told that it takes 10 minutes to bake. He handed me the 4 dollars I paid. I gave him the money back. My response to him was I've been waiting thislong and that I'll wait. I hada car full of groceries which we're getting warm. He had no response. After this episode I was given the new pretzels. No other communication was had. This man should not be in charge. Horrible customer service. And although my newpretzels were warm they too were stale and dry. So much for running in for a quick pretzel.
Rick Pimentel
It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.
J Mac
Never get pretzels here. Worse run store in the SE PA region. The have old pretzels in the case.
$6 for stale hard pretzels. Rude service. Thanks for nothing. Literally left the trash I paid for there.
Kyle Geier
Mini pretzels were ordered. All 4 were completely hard and dried out. The inside was harder than hard dried pretzels. Not too sure why they thought it was okay to sell. Very bad experience unfortunately
Keith Bergen
Hate the fact they don't support the military or seniors by offering a discount.When I asked the owner he even questioned me like I don't have a DD 214 to back it up,how insulting.Also you should order the day of pick up. I made the mistake of ordering the day before and the order of 60 pretzels for my high schoolers were breaking off in chunks and hard like they were made the night before and left out overnight.No more pretzel factory for me, ever!
lauren yerk
We stopped in right before closing and the two gentlemen were extremely polite and friendly. They gave me a few extra goodies and tips on how to freeze them as well. Great establishment!
Jon P
Stopped in there for a fresh pretzel and couldn't believe how fresh they were i will definitely be back
Stale pretzels, I threw away when I got home about 45 minutes after I purchased them.A waste of $6 for 5 pretzels.
Atmosphere: 1
Food: 1
Service: 2
This review is specifically for the Quakertown location. I wish I could give it ZERO. $2.00 for ONE pretzel! $6 for a cup with three cheesesteak balls, that are squished in the bottom of the cup, while the photos shows the cup over-flowing! Worse yet, they were soggy and not even eatable. Must have been sitting there for DAYS. Don't go to this location, you'll be sorry.
Place is going downhill fast!Manager was rude when we asked a questionSaw the pretzels being made on a moldy wooden board.
Atmosphere: 1
Food: 1
Service: 1
Rude and all the do is preztals.
Owner was very friendly and pretzels were fresh!
Dry, stale cold pretzels. Person in charge was very rude. Argumentive, agitated and unfriendly. I requested a different pretzel. He looked at me like I had 3 heads. I asked for a different one from the case thinking this was a fluke incident. He said the ones in the case were no different than the ones I was given. He screamed to one of the workers baking the pretzels to put in a mini strip. I stood off to the side as other customers were being helped. I waited and waited for him to explain what was going on. I finally asked him. He told me that I "didn't want the one I was given, so he was making new ones." He never apologized. I was not told that it takes 10 minutes to bake. He handed me the 4 dollars I paid. I gave him the money back. My response to him was I've been waiting thislong and that I'll wait. I hada car full of groceries which we're getting warm. He had no response. After this episode I was given the new pretzels. No other communication was had. This man should not be in charge. Horrible customer service. And although my newpretzels were warm they too were stale and dry. So much for running in for a quick pretzel.
It's memorial day weekend. I came in for fifty pretzels. Instead of being kind courteous and helpful. Asking me to politely wait while they cook my pretzels. The staff reprimanded me for not calling ahead. She was angry combative and clearly upset at how busy they were. Complaining that they would get wiped out and I need to call ahead. This person clearly wasn't the owner. The busiest weekend of the year for them and this girl is going to yell at everyone who walks through the door who wants to make an impulsive purchase. I was ready to drop $50 or more dollars. Instead I barely spent $10. Sad. Badly Trained staff. If I was the owner she would be fired on the spot. Never coming back.
Never get pretzels here. Worse run store in the SE PA region. The have old pretzels in the case.
Great service. Clean place to shop
Great to deal with . Very helpful
Restaurantji Recommends
$6 for stale hard pretzels. Rude service. Thanks for nothing. Literally left the trash I paid for there.
Mini pretzels were ordered. All 4 were completely hard and dried out. The inside was harder than hard dried pretzels. Not too sure why they thought it was okay to sell. Very bad experience unfortunately
Hate the fact they don't support the military or seniors by offering a discount.When I asked the owner he even questioned me like I don't have a DD 214 to back it up,how insulting.Also you should order the day of pick up. I made the mistake of ordering the day before and the order of 60 pretzels for my high schoolers were breaking off in chunks and hard like they were made the night before and left out overnight.No more pretzel factory for me, ever!
We stopped in right before closing and the two gentlemen were extremely polite and friendly. They gave me a few extra goodies and tips on how to freeze them as well. Great establishment!
Stopped in there for a fresh pretzel and couldn't believe how fresh they were i will definitely be back