They were out of everything and said our pretzels would be out in 5 mins, and they were just going in the oven after 5 mins. Despite this one time their food is usually okay.
Scott Rohrbaugh
Auntie Ann's use to be my favorite until they discontinued garlic pretzels!!!!
Robert Giuffrida
Bad Customer Service “Rude”.
Ron “Ronnie”
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Ron Bender
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
FallenAngelzzz 0
Employee made fun of my husband's accent and then insisted he put a tip on his credit card or he wouldn't get him his drink. With this kind of service it will be the next food court place to die in Galleria Mall.
PJ Ridilla
Asked for a bucket of nuggets, they said they couldn't because they were about to close. It was 4:10pm and they don't close until 7pm. They also already had about 10 small cups of nuggets already made and just didn't want to think of a solution. Just lazy.
Michele Carter
They were confused about how I wanted my order in two separate bags. Two pretzel dogs and two regular pretzels in one bag and one pretzel dog and one regular pretzel in another bag. Pretzel dogs were a bit burnt.
Tabitha Lopez
Horrible customer service, super slow. Told us we couldn't get a bucket of pretzels which was the advertised item. Kids standing around on their phone.
Brad Glazer
This is the slooowwest store in the history of food courts.
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
Christine Gardner Zauner
In pa for a visit stopped at auntie Anne’s in the galleria mall and the staff was very unprofessional and rude.
Samantha Simpkins
Got here right at opening and food was definitely from yesterday super gross and not edible. Definitely wouldn’t go back.
Adam Thomas
This place is going downhill with their customer service. Ordered a pretzel today, they said it'd be five mins. Waited 15, still nothing. So I went down to the 6 or so people standing around talking and doing nothing, and asked where my order was. Without talking to me and telling me what was happening, someone said "well no one told me" and walked away with the rest of the gaggle of people. All in all, it took 25 mins to get one pretzel.
michael mathers
Once an awesome pretzel place, but sadly the sparkle has dimmed... there's times when your order is perfect, then there's times when a simple drink order is to much to get straight. But the alternative is watered down drinks or fizzless places. Attention to detail needs to return to the job place
They were out of everything and said our pretzels would be out in 5 mins, and they were just going in the oven after 5 mins. Despite this one time their food is usually okay.
Auntie Ann's use to be my favorite until they discontinued garlic pretzels!!!!
Bad Customer Service “Rude”.
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
Employee made fun of my husband's accent and then insisted he put a tip on his credit card or he wouldn't get him his drink. With this kind of service it will be the next food court place to die in Galleria Mall.
Asked for a bucket of nuggets, they said they couldn't because they were about to close. It was 4:10pm and they don't close until 7pm. They also already had about 10 small cups of nuggets already made and just didn't want to think of a solution. Just lazy.
They were confused about how I wanted my order in two separate bags. Two pretzel dogs and two regular pretzels in one bag and one pretzel dog and one regular pretzel in another bag. Pretzel dogs were a bit burnt.
Horrible customer service, super slow. Told us we couldn't get a bucket of pretzels which was the advertised item. Kids standing around on their phone.
This is the slooowwest store in the history of food courts.
Restaurantji Recommends
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
In pa for a visit stopped at auntie Anne’s in the galleria mall and the staff was very unprofessional and rude.
Got here right at opening and food was definitely from yesterday super gross and not edible. Definitely wouldn’t go back.
This place is going downhill with their customer service. Ordered a pretzel today, they said it'd be five mins. Waited 15, still nothing. So I went down to the 6 or so people standing around talking and doing nothing, and asked where my order was. Without talking to me and telling me what was happening, someone said "well no one told me" and walked away with the rest of the gaggle of people. All in all, it took 25 mins to get one pretzel.
Once an awesome pretzel place, but sadly the sparkle has dimmed... there's times when your order is perfect, then there's times when a simple drink order is to much to get straight. But the alternative is watered down drinks or fizzless places. Attention to detail needs to return to the job place