I came in for a coffee + dessert with a friend & I was shocked when I was told that I have to pay an extra 75c for heating my milk !@#$% the so-called assistant manager (Kalija) or something like that was so rude & uncourteous who handled the situation in BAD TASTE. I am a regular customer here & other locations & never once was I asked to pay for warm milk. If it was me, I would've extended a customer service & did it free of charge but advice me for next time. Never again are we returning here. ??
Service: 1
elnaz allahverdlo
I love the pastries here, always fresh.
Atmosphere: 4
Food: 4
Service: 4
Daniyar Shamkeev
Coming from a no croissant eating background I couldn't believe they were this good. The almond croissant just opened a whole new way of breakfasting.
Food: 5
Lilia Bahrat
I found a white hair in my cake.I asked to refund the money but they said that they can't find it so they can't give money back.3 people that set with me at the table saw the hair as well.
Atmosphere: 1
Food: 1
Service: 1
Jennyfer Angiboust
I'm in the bathroom, an employee comes out of a stall AND doesn't wash her hands! I tell her that it's not happening, she tells me that she's going to wash them in the kitchen. Uh no !?! You're in the toilet, you wash your hands in the toilet. Period.Hot chocolate served in a bowl that spills everywhere... large mugs would be appreciated.Pain au chocolat without more...
Atmosphere: 3
Food: 2
Service: 1
Dov Vas
Great food, pretty pricey but overall
Atmosphere: 4
Food: 5
Service: 3
Aakashdeep Shome
The quality isn't maintained as it was before. The guy working at the cash register seems not interested in his job and has a lot of frustration. If you don't like your job just quit it and don't let your frustration out on paying customers. Secondly I asked a question to the guy, he turns around and asks one of his coworkers and she in French says tell him to tell me to go away because there's other customers and then she walks away so that she doesn't have to face me questioning her. This is unacceptable and it's racism. And then I don't understand the logic of the moi rewards card. He said that only people who pay, can use the moi rewards cards tht are in their name. This is clearly so stupid because I have been using my partners card everywhere and till today it was never an issue.Like yo if you don't know just tell you don't know and ask your manager or someone else working there than showing your frustration on customers who are literally paying.And then the guy working there has issues in understanding how to stamp the rewards card. Rather than just stamping for the two coffee we purchased, he just stared at us and kept looking and after a few minutes started thinking again and then stamped.To summarize it, the vibe was completely off.
Atmosphere: 2
Food: 3
Service: 1
I C
Awesome boulangerie!
Atmosphere: 5
Food: 5
Service: 5
J S
Friendly service despite a long line-up with some surly customers. The pastires, coffee and bread are always top notch.
Atmosphere: 4
Food: 4
Service: 4
Nico Babico
I've lived in NDG my whole life, and in the last year or two, the food quality at this boulangerie has gone so down hill that its become a joke in our household.My boyfriend (who lives in the UK) flew to visit me in the summer, and my mom wanted him to try some Quebecois comfort food, so she bought a quiche and a meat pie. Both were tasteless, and my mom and I were so embarrassed. But we didn't decide to leave a bad review, since it could have just been a miss.Yesterday was my birthday, and my mom bought the black forest yule log from this establishment. I can't even begin to describe the disappointment. My mom bought the cake because she's been sick and couldn't bake one herself, so this wasn't the usual birthday cake I would get.It tastes like nothing. 50% of the cake is whipped cream (that has most of the flavor in the cake, not a good sign) 45% a weird tiramisu-textured cake (that had a hint of chocolate flavor, like a bar of chocolate farted in the direction of the cake), and the last 5% was a jelly layer that faintly tasted of cherries. It tasted exactly like the E.D Smith premade cherry pie filling, but if it were put through a blender and mixed with water.It's giving... smooth pb&j. Does it look nice? Yeah. Does it taste nice? No. I could have made a better cake. I don't know how to bake. Also, the cake was something outrageous, like 55$ for the large one (the one my mom got).It sucks to buy a bad cake, but it's even worse when it's a birthday cake :(We might just bake something or buy a new cake from a different store when things open back up. If you're looking to get a birthday cake, consider just buying elsewhere. Even grocery store cake tastes better, such a disappointment, especially for the price!!
Bakery and pastry shop very accessible by public transport and others. You can find almost everything there in terms of pastries. The staff is welcoming and professional.
Atmosphere: 5
Food: 4
Service: 5
Farnaz Khazaei
We bought a tart and a type of chocolate. The tart was too sweet and not my favorite flavor but the chocolate was delicious.
Food: 3
Danet Gutierrez bell
Very good excellent
Atmosphere: 5
Food: 5
Service: 5
G “GiulesSH” G
Asked for a latte but received a black coffee with just a tiny amount of milk, but the cashier insisted that it was premade by the machine. Clearly the staff has to review on what a latte is: a low amount of coffee and MILK, Latte is MILK in Italian, how can people get wrong this in a store visited by many is beyond me. Crossaint was what saved the review some stars, be prepared to have your fingers dirty, as they full the top of the crossaint as seen in picture
Atmosphere: 4
Food: 3
Service: 4
N N
Middling bakery specializing in french baked goods. One thing's for sure, they do follow the typically French tradition of treating customers like DIRT. In France , the custom is that the customer needs the shop more than the other way around. Going there certainly made me feel that way. So in a way you are getting an authentic French experience, hahaha. Too bad the quality of their foods doesn't nearly match their rudeness.
I came in for a coffee + dessert with a friend & I was shocked when I was told that I have to pay an extra 75c for heating my milk !@#$% the so-called assistant manager (Kalija) or something like that was so rude & uncourteous who handled the situation in BAD TASTE. I am a regular customer here & other locations & never once was I asked to pay for warm milk. If it was me, I would've extended a customer service & did it free of charge but advice me for next time. Never again are we returning here. ??
Service: 1
I love the pastries here, always fresh.
Atmosphere: 4
Food: 4
Service: 4
Coming from a no croissant eating background I couldn't believe they were this good. The almond croissant just opened a whole new way of breakfasting.
Food: 5
I found a white hair in my cake.I asked to refund the money but they said that they can't find it so they can't give money back.3 people that set with me at the table saw the hair as well.
Atmosphere: 1
Food: 1
Service: 1
I'm in the bathroom, an employee comes out of a stall AND doesn't wash her hands! I tell her that it's not happening, she tells me that she's going to wash them in the kitchen. Uh no !?! You're in the toilet, you wash your hands in the toilet. Period.Hot chocolate served in a bowl that spills everywhere... large mugs would be appreciated.Pain au chocolat without more...
Atmosphere: 3
Food: 2
Service: 1
Great food, pretty pricey but overall
Atmosphere: 4
Food: 5
Service: 3
The quality isn't maintained as it was before. The guy working at the cash register seems not interested in his job and has a lot of frustration. If you don't like your job just quit it and don't let your frustration out on paying customers. Secondly I asked a question to the guy, he turns around and asks one of his coworkers and she in French says tell him to tell me to go away because there's other customers and then she walks away so that she doesn't have to face me questioning her. This is unacceptable and it's racism. And then I don't understand the logic of the moi rewards card. He said that only people who pay, can use the moi rewards cards tht are in their name. This is clearly so stupid because I have been using my partners card everywhere and till today it was never an issue.Like yo if you don't know just tell you don't know and ask your manager or someone else working there than showing your frustration on customers who are literally paying.And then the guy working there has issues in understanding how to stamp the rewards card. Rather than just stamping for the two coffee we purchased, he just stared at us and kept looking and after a few minutes started thinking again and then stamped.To summarize it, the vibe was completely off.
Atmosphere: 2
Food: 3
Service: 1
Awesome boulangerie!
Atmosphere: 5
Food: 5
Service: 5
Friendly service despite a long line-up with some surly customers. The pastires, coffee and bread are always top notch.
Atmosphere: 4
Food: 4
Service: 4
I've lived in NDG my whole life, and in the last year or two, the food quality at this boulangerie has gone so down hill that its become a joke in our household.My boyfriend (who lives in the UK) flew to visit me in the summer, and my mom wanted him to try some Quebecois comfort food, so she bought a quiche and a meat pie. Both were tasteless, and my mom and I were so embarrassed. But we didn't decide to leave a bad review, since it could have just been a miss.Yesterday was my birthday, and my mom bought the black forest yule log from this establishment. I can't even begin to describe the disappointment. My mom bought the cake because she's been sick and couldn't bake one herself, so this wasn't the usual birthday cake I would get.It tastes like nothing. 50% of the cake is whipped cream (that has most of the flavor in the cake, not a good sign) 45% a weird tiramisu-textured cake (that had a hint of chocolate flavor, like a bar of chocolate farted in the direction of the cake), and the last 5% was a jelly layer that faintly tasted of cherries. It tasted exactly like the E.D Smith premade cherry pie filling, but if it were put through a blender and mixed with water.It's giving... smooth pb&j. Does it look nice? Yeah. Does it taste nice? No. I could have made a better cake. I don't know how to bake. Also, the cake was something outrageous, like 55$ for the large one (the one my mom got).It sucks to buy a bad cake, but it's even worse when it's a birthday cake :(We might just bake something or buy a new cake from a different store when things open back up. If you're looking to get a birthday cake, consider just buying elsewhere. Even grocery store cake tastes better, such a disappointment, especially for the price!!
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Bakery and pastry shop very accessible by public transport and others. You can find almost everything there in terms of pastries. The staff is welcoming and professional.
Atmosphere: 5
Food: 4
Service: 5
We bought a tart and a type of chocolate. The tart was too sweet and not my favorite flavor but the chocolate was delicious.
Food: 3
Very good excellent
Atmosphere: 5
Food: 5
Service: 5
Asked for a latte but received a black coffee with just a tiny amount of milk, but the cashier insisted that it was premade by the machine. Clearly the staff has to review on what a latte is: a low amount of coffee and MILK, Latte is MILK in Italian, how can people get wrong this in a store visited by many is beyond me. Crossaint was what saved the review some stars, be prepared to have your fingers dirty, as they full the top of the crossaint as seen in picture
Atmosphere: 4
Food: 3
Service: 4
Middling bakery specializing in french baked goods. One thing's for sure, they do follow the typically French tradition of treating customers like DIRT. In France , the custom is that the customer needs the shop more than the other way around. Going there certainly made me feel that way. So in a way you are getting an authentic French experience, hahaha. Too bad the quality of their foods doesn't nearly match their rudeness.
Atmosphere: 3
Food: 3
Service: 1