I used to love coming to Motta and I haven’t been in 2-3 years - I decided to go for lunch one day impromptu and the service I received was SHOCKING. I waited 20 minutes to get served as the two women at the counter didn’t even acknowledge my presence and they kept serving people who had arrived after me. When they finally took my order it took 10 minutes for them to reheat my eggplant Parmesan in the microwave, and halfway through eating my lasagna I realized the middle of it was completely cold still. I went to the counter so they could reheat it and went back to my seat - after 6 minutes I still didn’t receive my food back so I went up to the counter and saw the dish just laying on the counter before the server noticed I was there and then quickly scrambled to bring the dish to my seat.Overall just a bad experience and Motta isn’t what it used to be, food isn’t nearly as good as it was and the people working there shouldn’t be in customer service . I’m usually a patient person but I was really tested today.Not coming back!!
Christopher Battista
Rarely do you come across such poor service. Waited 20 minutes standing infront of the staff (wasnt swamped, nothing, just poor order management) as everyone was served but me, people who just walked into the store served before me.Finally as they start serving my group, im skipped immediately and the other two of my party were served???? I just stood there in shock... i ended up not getting anything, im not gonna beg yall to take my money for poorly microwaved food.
Atmosphere: 2
Food: 2
Service: 1
STÉPHANIE THERRIEN
Go get my celebration cake today, the only one left in the counter and dated yesterday too... butter cream which tasted like old sour and the dough was dry inside, this cake was clearly fresh at all . a butcher taken by everyone and throw in the trash $40 very disappointed, I am a good customer in addition for my party, at the price paid it does not make sense.
Food: 1
Cristina Eickhoff de Oliveira
I've always ordered from Motta for my work's group lunches. In December 22nd 2023, I made an order but the delivery person forgot the receipt. I've been calling them almost daily now for over a month , and could still not get the receipt, which I need since it is a work expense. I'm writing here because I don't know what else to do. Can someone please help? On my delivery notes, I wrote that the receipt was needed, it is my right as consumer to have the receipt. The situation is really annoying...
Tim Maheras
So we've been long time Motta customers for over 20 years and was are favorite Pizza in the City. Last night we ordered are usual pizza and it was absolutely the worst pizza I've ever had, nothing like it used to be. I had heard they changed ownership but we loved the pizza so we hoped that everything would be the same. The pizza was awful. The new owners obviously have cheaped out on the ingredients they use. We asked for extra sauce and there was no sauce and they put ham or sausage rinds that make the pizza taste like you chewing on plastic fibers. It was totally tasteless, low quality ingredients. Further more we called it in for pick up , arrived 30 minutes later and it took them another 30 minutes to cook it because they hadn't started it. SO DISAPPOINTED.
Atmosphere: 3
Food: 1
Service: 1
michael cirnu
small sized lasagna (take out) was excellent; next time picked a large size, which was not as good and very salty…overall, a nice place and lots of great looking food which needs to be
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Frozen Lasagna
Michel Romano
For busy weekends, it is better to order in advance. Orders ready on the day and time requested within 15 minutes depending on the type of order and always good and fresh!!
Atmosphere: 5
Food: 5
Service: 5
Kaixuan Goh
Personally thought the food wasn't that great. Huge selection, but it was all microwaved for us.
Atmosphere: 4
Food: 2
Service: 4
Paul Desjardins
I have just read the other reviews on this site and I now understand that the owners are no longer the same. I have been a customer at Motta for 30 years, I will never go back there again.
Atmosphere: 1
Food: 1
Service: 1
Joey Perugino
Lousy Lousy Lousy service.Pizza bar opened til 9 pm.Came in at 7:30pm and was told SORRY we are closed despite the fact that I had called 30 minutes before and asked to confirm that they would be open.Owner or whoever was managing said"I'm the boss... i decide when I close"Terrible serviceI WILL NEVER GO BACK !I have put a big X on this place.
Last night I bought an almond tart, but it was disgusting. It was very sweet, without the taste of almonds. Neither my wife, nor my daughter, nor my colleagues liked the damn pie. Really disappointed.
Atmosphere: 2
Food: 1
Service: 1
Leya
Homemade pizza so good!!
Atmosphere: 4
Food: 5
Service: 3
Vincent L
Always a great experience. Atmosphere, service and smiles at will! THANKS!
I used to love coming to Motta and I haven’t been in 2-3 years - I decided to go for lunch one day impromptu and the service I received was SHOCKING. I waited 20 minutes to get served as the two women at the counter didn’t even acknowledge my presence and they kept serving people who had arrived after me. When they finally took my order it took 10 minutes for them to reheat my eggplant Parmesan in the microwave, and halfway through eating my lasagna I realized the middle of it was completely cold still. I went to the counter so they could reheat it and went back to my seat - after 6 minutes I still didn’t receive my food back so I went up to the counter and saw the dish just laying on the counter before the server noticed I was there and then quickly scrambled to bring the dish to my seat.Overall just a bad experience and Motta isn’t what it used to be, food isn’t nearly as good as it was and the people working there shouldn’t be in customer service . I’m usually a patient person but I was really tested today.Not coming back!!
Rarely do you come across such poor service. Waited 20 minutes standing infront of the staff (wasnt swamped, nothing, just poor order management) as everyone was served but me, people who just walked into the store served before me.Finally as they start serving my group, im skipped immediately and the other two of my party were served???? I just stood there in shock... i ended up not getting anything, im not gonna beg yall to take my money for poorly microwaved food.
Atmosphere: 2
Food: 2
Service: 1
Go get my celebration cake today, the only one left in the counter and dated yesterday too... butter cream which tasted like old sour and the dough was dry inside, this cake was clearly fresh at all . a butcher taken by everyone and throw in the trash $40 very disappointed, I am a good customer in addition for my party, at the price paid it does not make sense.
Food: 1
I've always ordered from Motta for my work's group lunches. In December 22nd 2023, I made an order but the delivery person forgot the receipt. I've been calling them almost daily now for over a month , and could still not get the receipt, which I need since it is a work expense. I'm writing here because I don't know what else to do. Can someone please help? On my delivery notes, I wrote that the receipt was needed, it is my right as consumer to have the receipt. The situation is really annoying...
So we've been long time Motta customers for over 20 years and was are favorite Pizza in the City. Last night we ordered are usual pizza and it was absolutely the worst pizza I've ever had, nothing like it used to be. I had heard they changed ownership but we loved the pizza so we hoped that everything would be the same. The pizza was awful. The new owners obviously have cheaped out on the ingredients they use. We asked for extra sauce and there was no sauce and they put ham or sausage rinds that make the pizza taste like you chewing on plastic fibers. It was totally tasteless, low quality ingredients. Further more we called it in for pick up , arrived 30 minutes later and it took them another 30 minutes to cook it because they hadn't started it. SO DISAPPOINTED.
Atmosphere: 3
Food: 1
Service: 1
small sized lasagna (take out) was excellent; next time picked a large size, which was not as good and very salty…overall, a nice place and lots of great looking food which needs to be
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Frozen Lasagna
For busy weekends, it is better to order in advance. Orders ready on the day and time requested within 15 minutes depending on the type of order and always good and fresh!!
Atmosphere: 5
Food: 5
Service: 5
Personally thought the food wasn't that great. Huge selection, but it was all microwaved for us.
Atmosphere: 4
Food: 2
Service: 4
I have just read the other reviews on this site and I now understand that the owners are no longer the same. I have been a customer at Motta for 30 years, I will never go back there again.
Atmosphere: 1
Food: 1
Service: 1
Lousy Lousy Lousy service.Pizza bar opened til 9 pm.Came in at 7:30pm and was told SORRY we are closed despite the fact that I had called 30 minutes before and asked to confirm that they would be open.Owner or whoever was managing said"I'm the boss... i decide when I close"Terrible serviceI WILL NEVER GO BACK !I have put a big X on this place.
Service: 1
Restaurantji Recommends
Last night I bought an almond tart, but it was disgusting. It was very sweet, without the taste of almonds. Neither my wife, nor my daughter, nor my colleagues liked the damn pie. Really disappointed.
Atmosphere: 2
Food: 1
Service: 1
Homemade pizza so good!!
Atmosphere: 4
Food: 5
Service: 3
Always a great experience. Atmosphere, service and smiles at will! THANKS!
Atmosphere: 5
Food: 5
Service: 5
Worst service.
Service: 1
Great foodStaff is friendlyService is
Atmosphere: 5
Food: 5
Service: 5