Rude staff when they gave my americano to someone else ….
Atmosphere: 1
Food: 3
Service: 1
Olga Chaykovsky
Emplyes chat instead of providing services to customers in line, then serve people regardless or line order.Overpriced coffee for underwhelming customer service.
Atmosphere: 1
Food: 1
Service: 1
Al Khadra
My wife and I went and bought a drink from Second Cup counter and sat on one of the tables infront in the mall . My wife's friends came over to talk to her so I gave up my seat and found another table to sit on not too far and I decided to pull my laptop and do some work quietly in peace. All of a sudden, I was interrupted by a loud voice asking me if I bought something .. I looked up and saw a rough guy (glasses and fuzzy hear ) standing in front of my table looking down on me . He proceeded to tell me , and without giving me a chance to reply , that if I dont buy anything he will kick me out and I will have to leave. At this point I felt disturbed and insulted by his threat and rude way of ordering me out. All I wanted at this point was to continue working peacefully on my laptop and not being disturbed by anyone. Well, I told him he has no right to talk to me in this manner and I found his style disrespectful and in any case I won't reply to his question and wanted him to leave me alone. He went and came back with someone else a (blond guy with a beard who i recognized as one of the guys who served me behind the Second Cup counter earlier when I bought my drinks in the begining). The blonde guy said to me that he is the manager and that if I dont buy anything he will call security on me to kick me out. I replied that I come to this mall for years and sometimes I sit at the same spot and never had someone hassling me like him or his staff like that. I said that if he wants to call security he can and that I am not breaking any law by sitting there and that his way of being rude and intimidating to clients like this is not good business practice and might drive clients away. If his excuse was to make sure only clients use the area ( which by the way is an area in the middle of the mall with no clearly visible markings or signs that says it is exclusive to Second Cup ) then he should be more polite and gentle telling people so and not order or threaten to kick them out in a condescending manner. The so called manager and his rude staff left only to have security come to me minutes after and telling me that the manager allege that I am siting without buying a thing and asked me to leave. I refused to leave and asked the security on what basis he wants me to leave. He replied because I did not buy anything and I said no we did ( we had the proof ) and even if we had not there was no clear signs big or visible enough to warn people of that and that it was not fair and in fact very disrespectful especially that no laws were broken. After all we live in a free country. We can sit whatever we want as long as you dont break any laws or infringe on others. At this point the security guys could no find a good argument to back up the manager and so he started claiming that I was, according to the manager , disrespectful to them . I refuted that and insisted that I was defending my rights . At this point my wife had noticed what was going on and came and started talking to the security and telling him that we were regulars of the mall and we were merely normal clients who came and served ourselves and simply wanted to have a place to sit peacefully only to find ourselves harrased by their staff and ordered in a rude and inhuman way out only because they suspected that I was siting on a table on my own with my pc but seemingly have not bought anything! My wife went to the manager and told him that his way of dealing with clients is not appropriate to say the least. In fact it was degrading and constitutes harassment. They disturbed our peace , threatened us in a humiliating way and wasted our time and energy.We feel the owner owed us some kind of apology to say the least, for disturbing our peace and causing us distress that way . The security came back to tell us that the manager apologized to us and that he is informing us of that. The manager did not bother coming to apologize directly to us ! We don't recommend this place anymore !
Atmosphere: 1
Food: 2
Service: 1
Catherine D
Really good smoothies carefully prepared in front of us. Excellent service from the
Atmosphere: 4
Food: 5
Service: 5
Juan Diego Gomez Serrano
a perfect 5. Good menu. Good music. Good staff. Francheska is an amazing barista!!! Kuddos.
Atmosphere: 5
Food: 5
Service: 5
Amir B
The worst coffe shop with rudest staff ever.
Atmosphere: 1
Food: 1
Service: 1
Mahsa Raeiszadeh
The staff was unbelievably rude.
Atmosphere: 1
Food: 1
Service: 1
Adam K
Very rude and disrespectful girl (she's the only person wearing a mask) working at Fairview mall location! I was drinking my coffee and about to leave so I decided to put on my jacket which was on the chair when she suddenly came rushing to clean my table grabbed my cup aggressively and put somewhere else didn't even give me time to leave my table.
Wendy Lin
I had to repeat myself more than 3 times to the guy behind the counter. Seemed like he was clueless with what’s in their menu, even though I specifically ordered a white chocolate Frappuccino. Tasted more like vanilla than chocolate, weigh too sweet, and he charge me freaking $6 just for a drink alone! I didn’t even order any food! Definitely keep in mind, you want a really good white chocolate Frappuccino, I highly recommend the Pierrefonds location!
Atmosphere: 2
Food: 2
Service: 2
joséphine latour
I would like to thank all of the staff for their amazing service! their smoothies is always so great and refreshing, I definitely recommend their green mango smoothie. As someone who works in retail, it can be hard to work through rushes so I admire the staff for being able to operate in times where things can escalate! I say bravo to them all, they're doing an awesome job
Disgusting excuse for qualified staff, heavy set blond and black haired girl with blond highlights talked about their partying and laughing about, as I walked in at 5:40pm they looked at me and stated “ we have NO MORE coffee next time earlier is better. “This is NOT the way to speak with customers especially when your hours of operation are until 6:00pmGross negligence and typical young inept mentality as to how to treat customers.Great training.
Atmosphere: 1
Food: 1
Service: 1
δεκατρείς διάβολοι
The Albedo is well fed, he likes the ice and says it's crunchy yum
Atmosphere: 5
Food: 5
Service: 5
REE P.H
09/14/23 (Closing Time)Thanks to the curly hair, lady who accommodate us, we ordered 2 matcha latte and hot chocolate with croissant. You are the best and very kind!Godbless you!
Service: 5
Zaki Chammaa
As other reviewers have mentioned, the service at this location is pretty bad. I went on two separate occasions and dealt with different employees but the service was always bad.
Atmosphere: 1
Food: 1
Service: 1
Jessica B
Been three times on seperate occasions. Always tried to order one of the drinks that were advertised on big signs outside the store. Every SINGLE TIME they never had the ingredients. For sure don't recommend this place, they never have anything.
Rude staff when they gave my americano to someone else ….
Atmosphere: 1
Food: 3
Service: 1
Emplyes chat instead of providing services to customers in line, then serve people regardless or line order.Overpriced coffee for underwhelming customer service.
Atmosphere: 1
Food: 1
Service: 1
My wife and I went and bought a drink from Second Cup counter and sat on one of the tables infront in the mall . My wife's friends came over to talk to her so I gave up my seat and found another table to sit on not too far and I decided to pull my laptop and do some work quietly in peace. All of a sudden, I was interrupted by a loud voice asking me if I bought something .. I looked up and saw a rough guy (glasses and fuzzy hear ) standing in front of my table looking down on me . He proceeded to tell me , and without giving me a chance to reply , that if I dont buy anything he will kick me out and I will have to leave. At this point I felt disturbed and insulted by his threat and rude way of ordering me out. All I wanted at this point was to continue working peacefully on my laptop and not being disturbed by anyone. Well, I told him he has no right to talk to me in this manner and I found his style disrespectful and in any case I won't reply to his question and wanted him to leave me alone. He went and came back with someone else a (blond guy with a beard who i recognized as one of the guys who served me behind the Second Cup counter earlier when I bought my drinks in the begining). The blonde guy said to me that he is the manager and that if I dont buy anything he will call security on me to kick me out. I replied that I come to this mall for years and sometimes I sit at the same spot and never had someone hassling me like him or his staff like that. I said that if he wants to call security he can and that I am not breaking any law by sitting there and that his way of being rude and intimidating to clients like this is not good business practice and might drive clients away. If his excuse was to make sure only clients use the area ( which by the way is an area in the middle of the mall with no clearly visible markings or signs that says it is exclusive to Second Cup ) then he should be more polite and gentle telling people so and not order or threaten to kick them out in a condescending manner. The so called manager and his rude staff left only to have security come to me minutes after and telling me that the manager allege that I am siting without buying a thing and asked me to leave. I refused to leave and asked the security on what basis he wants me to leave. He replied because I did not buy anything and I said no we did ( we had the proof ) and even if we had not there was no clear signs big or visible enough to warn people of that and that it was not fair and in fact very disrespectful especially that no laws were broken. After all we live in a free country. We can sit whatever we want as long as you dont break any laws or infringe on others. At this point the security guys could no find a good argument to back up the manager and so he started claiming that I was, according to the manager , disrespectful to them . I refuted that and insisted that I was defending my rights . At this point my wife had noticed what was going on and came and started talking to the security and telling him that we were regulars of the mall and we were merely normal clients who came and served ourselves and simply wanted to have a place to sit peacefully only to find ourselves harrased by their staff and ordered in a rude and inhuman way out only because they suspected that I was siting on a table on my own with my pc but seemingly have not bought anything! My wife went to the manager and told him that his way of dealing with clients is not appropriate to say the least. In fact it was degrading and constitutes harassment. They disturbed our peace , threatened us in a humiliating way and wasted our time and energy.We feel the owner owed us some kind of apology to say the least, for disturbing our peace and causing us distress that way . The security came back to tell us that the manager apologized to us and that he is informing us of that. The manager did not bother coming to apologize directly to us ! We don't recommend this place anymore !
Atmosphere: 1
Food: 2
Service: 1
Really good smoothies carefully prepared in front of us. Excellent service from the
Atmosphere: 4
Food: 5
Service: 5
a perfect 5. Good menu. Good music. Good staff. Francheska is an amazing barista!!! Kuddos.
Atmosphere: 5
Food: 5
Service: 5
The worst coffe shop with rudest staff ever.
Atmosphere: 1
Food: 1
Service: 1
The staff was unbelievably rude.
Atmosphere: 1
Food: 1
Service: 1
Very rude and disrespectful girl (she's the only person wearing a mask) working at Fairview mall location! I was drinking my coffee and about to leave so I decided to put on my jacket which was on the chair when she suddenly came rushing to clean my table grabbed my cup aggressively and put somewhere else didn't even give me time to leave my table.
I had to repeat myself more than 3 times to the guy behind the counter. Seemed like he was clueless with what’s in their menu, even though I specifically ordered a white chocolate Frappuccino. Tasted more like vanilla than chocolate, weigh too sweet, and he charge me freaking $6 just for a drink alone! I didn’t even order any food! Definitely keep in mind, you want a really good white chocolate Frappuccino, I highly recommend the Pierrefonds location!
Atmosphere: 2
Food: 2
Service: 2
I would like to thank all of the staff for their amazing service! their smoothies is always so great and refreshing, I definitely recommend their green mango smoothie. As someone who works in retail, it can be hard to work through rushes so I admire the staff for being able to operate in times where things can escalate! I say bravo to them all, they're doing an awesome job
Atmosphere: 5
Service: 5
Restaurantji Recommends
Disgusting excuse for qualified staff, heavy set blond and black haired girl with blond highlights talked about their partying and laughing about, as I walked in at 5:40pm they looked at me and stated “ we have NO MORE coffee next time earlier is better. “This is NOT the way to speak with customers especially when your hours of operation are until 6:00pmGross negligence and typical young inept mentality as to how to treat customers.Great training.
Atmosphere: 1
Food: 1
Service: 1
The Albedo is well fed, he likes the ice and says it's crunchy yum
Atmosphere: 5
Food: 5
Service: 5
09/14/23 (Closing Time)Thanks to the curly hair, lady who accommodate us, we ordered 2 matcha latte and hot chocolate with croissant. You are the best and very kind!Godbless you!
Service: 5
As other reviewers have mentioned, the service at this location is pretty bad. I went on two separate occasions and dealt with different employees but the service was always bad.
Atmosphere: 1
Food: 1
Service: 1
Been three times on seperate occasions. Always tried to order one of the drinks that were advertised on big signs outside the store. Every SINGLE TIME they never had the ingredients. For sure don't recommend this place, they never have anything.