Went to pick a fruit cake, and the fruits were placed all over the place sloppy styles. I asked the speak to the manager to see why it looked like that. He wasn't very accommodating, other than tell me if I didn't like it, pick something else.
Atmosphere: 3
Food: 3
Service: 1
Paule Gagnon
Bought a small frozen carrot cake, to be left on counter 4-5 hours for dessert at dinner or fridge for next, which we did.The sides were sparse of frosting making the outside very dry. Took a bite and just as dry on the inside while not tasting like carrot cake. Tasted commercial and wasn’t moist at all.Very dissapointed for the price and will never go back. Don’t waste your money.Served two pieces, how can I take it back to the shop to get a refund!!! I can’t!EDIT:My husband returned the cake to the store and they were very gracious and understanding while they reimbursed him.She tasted the cake on the spot and admitted it was dry.We are very pleased with this outcome!
patrick boudreault
Yummy
Atmosphere: 5
Food: 5
Service: 5
Malek T
Great experience overall in ordering a custom design cake. Apart from that, great bakery for all kinds of fresh baked breads, sanwiches, pastries, and home cooked meals. Thanks for the great food!
Atmosphere: 5
Food: 5
Service: 5
Guillaume Alarie
Very good strawberry shortcake ?
Atmosphere: 5
Food: 5
Service: 5
Kemba Drakes
[TL,DR: I won't be ordering a custom cake from here again, and I'm seriously debating whether I should stop shopping here altogether... If management sees this, I implore you to read to the end.]So, after thinking it over, I've decided to write this very detailed review of my February 2024 experience with Lafrenaie...I ordered a custom cake for the first time for my birthday. I picked Lafrenaie because it's my favourite bakery, and based on the pictures they have on their website, I was very confident that they could make my cake. It was supposed to be a Dungeons & Dragons-themed cake with a 3D red dragon on top. As this was my first custom cake order, and my drawing skills are lacking, I asked a friend to draw my cake design so that there would be no confusion...Part 1:Exactly 3 weeks before my birthday celebration (a Friday), I emailed the bakery with my order and attached the image. I provided the necessary information and any additional information. I waited the weekend then called them on Monday to make sure they received it. They confirmed that they did and that I would get a call sometime that week. I waited the entire week until I finally called the following Monday. According to the employee I spoke to, the email was opened but the order was never actually taken down, so he did it over the phone with me... He asked me if I wanted to simply buy a dragon figurine to be placed on top, which would reduce the cost to $200 for the cake OR they could make the dragon and the cake would be $340. I accepted having the dragon made and inquired on what it would be made out of. The employee explained that the extra cost was due to the bakers needing to actually make the skeleton and whatnot and it might be made out of rice crispies (tldr: dragon would be edible). So, I paid a $90 deposit that Friday.Part 2:On the day my fiance and I went to pick up my cake, we were both surprised and disappointed to find that the dragon on top was NOT a 3D dragon, but instead a 2D dragon on a stick (pictures added). I'm too awkward of a person to say anything in a public space and the rest of the cake was already done and was too my specifications, so I accepted it and my fiance paid the remaining amount: $250. However, on the way to my b-day celebration, I thought about it and became more disappointed in what I received, especially in having paid the extra $140 for the dragon. So, I called the bakery from the car. They remembered my cake and the order and I was told that they told the bakers that it was supposed to be a 3D dragon, but they still made it 2D. They said they wouldn't be able to refund me the whole cake, which I wasn't expecting at all. Anyway, I was instructed to return to the bakery the next week between Tuesday and Friday to speak with the manager "Joy".Part 3:My fiance and I returned to the bakery on Tuesday and spoke with Joy. I tried explaining the situation, but she seemed to already know it. She said that the reason for the issue was that the person who took down the order didn't specifically write "3D" on the bill. She refunded $100 from the order, which I didn't fight against and am glad I didn't.... Once she walked away, after having asked an employee to issue us the refund, she audibly told another employee "you need to credit $100 from yourself. The lady..." I really, REALLY hope that I'm wrong, but that sounded as though this employee was being instructed to take $100 out of their paycheck. If that's truly the case, then I'm glad that I didn't insist on the full $140.Joy, if you see this, please PLEASE tell me that's not what you did. I hope that's not a policy of the bakery either. It was a simple mistake, especially considering that the instructions from the bill were to make the cake like the image I provided, which shows a full 3D dragon on it. I wasn't angry, just disappointed, and wanted the price to match the cake that I actually received. But it wasn't worth it if that means someone e
A
After I got home I saw that there was a big mold on the strawberries cake, I immediately called the store 2 times but no answer. I went back to the store and talked to the cashier about the no answer called and the mold in the cake, the girl at the reception told me that they were very busy. They ended up exchange my cake with a bigger one.When I picked the other cake for exchange, the girl at the cash told us that she is gonna bring it to the back and open the box to check, after I received the cake, one of the strawberry was pretty much obvious that it’s been replaced.The other small cake we bought tastes nice, but the service could be way friendlier. When we were trying to fix the problem (since it’s my mom’s birthday cake and everyone was expecting it so much), the other older lady at the cashier had a very negative and impatient face expression toward us when she passed by and immediately had a big smile to another customers.
Atmosphere: 1
Food: 1
Service: 2
Nathalie Belloy
Every time, I have a different cake, they are so good ❤️
Food: 5
Service: 5
Recommended dishes: 10 15-20 Personnes 10 15-20 People, 8 10-14 Personnes 8 10-14 People
Sophie Lee
Relatively quick service, polite staff, decent prices. Strawberry shortcake was really tasty and so happy it wasn't frozen!Parking: I've never had any issues parking.
Always such a pleasure working with the team here. Custom cake orders are a breeze, and quality is next to none.
Atmosphere: 5
Food: 5
Service: 5
Shanice Scott
The best cakes i have ever tasted. Chef's
Atmosphere: 5
Food: 5
Service: 5
Irene Aurello
I was so impressed with the custom Elvis cake. It was exactly like the photo I gave them and tasted delicious too!
Atmosphere: 5
Food: 5
Service: 5
Christina Panenic
Not the friendliest service. The Cannolis were delicious however disappointed that all 6 were hollow in the middle.
Travelling Gourmets
Great place for desserts and Italian baked goods, but service could be a little friendlier. Have visited many times and have unfortunately been served by the same person.Other than that, it's a go-to place for custom made cakes, and there are chocolates and pannetones galore during the holiday season.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cupcakes Red Velvet X 6, Cannoli Farci à La Ricotta Cannoli Filled with Ricotta
One of the best place for cakes
Atmosphere: 5
Food: 5
Service: 5
Went to pick a fruit cake, and the fruits were placed all over the place sloppy styles. I asked the speak to the manager to see why it looked like that. He wasn't very accommodating, other than tell me if I didn't like it, pick something else.
Atmosphere: 3
Food: 3
Service: 1
Bought a small frozen carrot cake, to be left on counter 4-5 hours for dessert at dinner or fridge for next, which we did.The sides were sparse of frosting making the outside very dry. Took a bite and just as dry on the inside while not tasting like carrot cake. Tasted commercial and wasn’t moist at all.Very dissapointed for the price and will never go back. Don’t waste your money.Served two pieces, how can I take it back to the shop to get a refund!!! I can’t!EDIT:My husband returned the cake to the store and they were very gracious and understanding while they reimbursed him.She tasted the cake on the spot and admitted it was dry.We are very pleased with this outcome!
Yummy
Atmosphere: 5
Food: 5
Service: 5
Great experience overall in ordering a custom design cake. Apart from that, great bakery for all kinds of fresh baked breads, sanwiches, pastries, and home cooked meals. Thanks for the great food!
Atmosphere: 5
Food: 5
Service: 5
Very good strawberry shortcake ?
Atmosphere: 5
Food: 5
Service: 5
[TL,DR: I won't be ordering a custom cake from here again, and I'm seriously debating whether I should stop shopping here altogether... If management sees this, I implore you to read to the end.]So, after thinking it over, I've decided to write this very detailed review of my February 2024 experience with Lafrenaie...I ordered a custom cake for the first time for my birthday. I picked Lafrenaie because it's my favourite bakery, and based on the pictures they have on their website, I was very confident that they could make my cake. It was supposed to be a Dungeons & Dragons-themed cake with a 3D red dragon on top. As this was my first custom cake order, and my drawing skills are lacking, I asked a friend to draw my cake design so that there would be no confusion...Part 1:Exactly 3 weeks before my birthday celebration (a Friday), I emailed the bakery with my order and attached the image. I provided the necessary information and any additional information. I waited the weekend then called them on Monday to make sure they received it. They confirmed that they did and that I would get a call sometime that week. I waited the entire week until I finally called the following Monday. According to the employee I spoke to, the email was opened but the order was never actually taken down, so he did it over the phone with me... He asked me if I wanted to simply buy a dragon figurine to be placed on top, which would reduce the cost to $200 for the cake OR they could make the dragon and the cake would be $340. I accepted having the dragon made and inquired on what it would be made out of. The employee explained that the extra cost was due to the bakers needing to actually make the skeleton and whatnot and it might be made out of rice crispies (tldr: dragon would be edible). So, I paid a $90 deposit that Friday.Part 2:On the day my fiance and I went to pick up my cake, we were both surprised and disappointed to find that the dragon on top was NOT a 3D dragon, but instead a 2D dragon on a stick (pictures added). I'm too awkward of a person to say anything in a public space and the rest of the cake was already done and was too my specifications, so I accepted it and my fiance paid the remaining amount: $250. However, on the way to my b-day celebration, I thought about it and became more disappointed in what I received, especially in having paid the extra $140 for the dragon. So, I called the bakery from the car. They remembered my cake and the order and I was told that they told the bakers that it was supposed to be a 3D dragon, but they still made it 2D. They said they wouldn't be able to refund me the whole cake, which I wasn't expecting at all. Anyway, I was instructed to return to the bakery the next week between Tuesday and Friday to speak with the manager "Joy".Part 3:My fiance and I returned to the bakery on Tuesday and spoke with Joy. I tried explaining the situation, but she seemed to already know it. She said that the reason for the issue was that the person who took down the order didn't specifically write "3D" on the bill. She refunded $100 from the order, which I didn't fight against and am glad I didn't.... Once she walked away, after having asked an employee to issue us the refund, she audibly told another employee "you need to credit $100 from yourself. The lady..." I really, REALLY hope that I'm wrong, but that sounded as though this employee was being instructed to take $100 out of their paycheck. If that's truly the case, then I'm glad that I didn't insist on the full $140.Joy, if you see this, please PLEASE tell me that's not what you did. I hope that's not a policy of the bakery either. It was a simple mistake, especially considering that the instructions from the bill were to make the cake like the image I provided, which shows a full 3D dragon on it. I wasn't angry, just disappointed, and wanted the price to match the cake that I actually received. But it wasn't worth it if that means someone e
After I got home I saw that there was a big mold on the strawberries cake, I immediately called the store 2 times but no answer. I went back to the store and talked to the cashier about the no answer called and the mold in the cake, the girl at the reception told me that they were very busy. They ended up exchange my cake with a bigger one.When I picked the other cake for exchange, the girl at the cash told us that she is gonna bring it to the back and open the box to check, after I received the cake, one of the strawberry was pretty much obvious that it’s been replaced.The other small cake we bought tastes nice, but the service could be way friendlier. When we were trying to fix the problem (since it’s my mom’s birthday cake and everyone was expecting it so much), the other older lady at the cashier had a very negative and impatient face expression toward us when she passed by and immediately had a big smile to another customers.
Atmosphere: 1
Food: 1
Service: 2
Every time, I have a different cake, they are so good ❤️
Food: 5
Service: 5
Recommended dishes: 10 15-20 Personnes 10 15-20 People, 8 10-14 Personnes 8 10-14 People
Relatively quick service, polite staff, decent prices. Strawberry shortcake was really tasty and so happy it wasn't frozen!Parking: I've never had any issues parking.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Shortcake
Restaurantji Recommends
Always such a pleasure working with the team here. Custom cake orders are a breeze, and quality is next to none.
Atmosphere: 5
Food: 5
Service: 5
The best cakes i have ever tasted. Chef's
Atmosphere: 5
Food: 5
Service: 5
I was so impressed with the custom Elvis cake. It was exactly like the photo I gave them and tasted delicious too!
Atmosphere: 5
Food: 5
Service: 5
Not the friendliest service. The Cannolis were delicious however disappointed that all 6 were hollow in the middle.
Great place for desserts and Italian baked goods, but service could be a little friendlier. Have visited many times and have unfortunately been served by the same person.Other than that, it's a go-to place for custom made cakes, and there are chocolates and pannetones galore during the holiday season.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cupcakes Red Velvet X 6, Cannoli Farci à La Ricotta Cannoli Filled with Ricotta