This afternoon I went to order myself a fruit salad and a glass of water with a wrap that I brought from home. An employee came to see me and spoke to me very rudely, telling me to leave the restaurant because of my wrap. I understand that eating food that does not come from this same restaurant can be frowned upon and even disrespectful. I work in a restaurant. But there are ways to address things and a more polite way. I understand that as a teenager the shopkeepers can be more agitated but I had bought food and maybe worked on respect because even after what the lady had told me I remained respectful and I didn't eat my wrap anymore otherwise I would had to eat it outside in the cold.thanks for understanding
Atmosphere: 4
Food: 4
Service: 2
Contant Gilles
Super les café et les bouchers gateaux les biscuits et petit
Atmosphere: 4
Food: 4
Service: 1
Denis Morel
Pleasantly surprised with my meal and the pleasant service. THANKS.
Atmosphere: 4
Food: 4
Service: 4
Yousef A
Delicious food and drinks
Atmosphere: 4
Food: 5
Service: 4
Daniel-André Bélanger
Late one Sunday afternoon, it was difficult to find a place to relax with my parents over tea or herbal tea. Everything seemed to be closed in the network of cozy cafes. Should we blame schedule cuts due to the pandemic? Regardless, my research led me to choose Café Van Houtte, an established and renowned chain. I quickly felt that the welcome was more or less courteous and disinvested; my almost unwanted good nature. My order was executed in slight chaos and confusion reigned even though there were obviously no new customers apart from us, and I must point out: we were thirty minutes from closing. I hoped that that was all, alas, herbal tea, coffee and pastries were placed randomly on a dirty counter soaked in stagnant milk, despite the blue rag which was just waiting to wipe it all away with the back of the hand. . The atmosphere at the café was rather calm and the weather gloomy. Coming from the restaurant industry myself, I assume that bad days, lack of food, labor or experience are disadvantages affecting the quality of the work. My herbal tea was able to soothe me despite everything, after a day of intense caffeine. The chairs and tables were inviting and comfortable, the clientele full of life and happy to be under the charming roof of Café Van Houtte. Maybe I'll go back there one day.
Atmosphere: 3
Food: 2
Service: 1
Cristian Muresanu
Cosy place for a coffee break or a quick
Atmosphere: 4
Food: 4
Service: 4
Mimi Cummins
Wheelchair accessibility: Parking, Wheelchair ramp and accessible bathroom
Atmosphere: 4
Food: 5
Service: 4
Fany Guimont
Usually, it's a must-see during my stays in Rouyn-Noranda. But on my last visit, I was very disappointed. My mocha tasted like water. The two young girls at the counter didn't seem to understand my order... A mocha coffee with espresso. It might be good to review the recipes with them... Too bad ?
For some time now I have found it really disappointing with my orders. I always order a caramel espresso parfait and I never get the same recipe. At the end of the week, I made it again and even more heat than before, it's just caramel and every other time I put no caramel, no whipped cream. At the price it costs, it would be fun to have a coffee that tastes like what you order.
Gabrielle Pelletier
Delicious
Michelle G
Very delicious salads and iced coffee
Brad Davidson
Our last stop before heading home. Friendly staff and delicious cold drinks!!
Nadra So
Un service à la clientèle déplorable à Rouyn-Noranda, le 17 avril à 18h. La fille au comptoir manque sérieusement de manière et de politesse. Un accueil glacial et désagréable! Après avoir pris notre commande, nous sommes sortis fumer et avons laissé notre consommation et nos affaires sur la table. En revenant, nous sommes surpris de voir qu’elle a tout débarrasser et a pris mon sac à main!! En revenant pour réclamer notre consommation elle insiste en disant que la table était vide!! Elle ne s’excuse même pas de nous avoir mis à la porte indirectement et s’obstine à dire que c’est la procédure de Van Houtte et qu’elle ne fait que suivre les règles.. vraiment nul! Sachant qu’à chaque passage, on débarrasse nous-mêmes la table!!!???
Always good coffee. Great food. Great atmosphere.
Loved the delicious raspberry/marcha
Atmosphere: 5
Food: 5
Service: 5
This afternoon I went to order myself a fruit salad and a glass of water with a wrap that I brought from home. An employee came to see me and spoke to me very rudely, telling me to leave the restaurant because of my wrap. I understand that eating food that does not come from this same restaurant can be frowned upon and even disrespectful. I work in a restaurant. But there are ways to address things and a more polite way. I understand that as a teenager the shopkeepers can be more agitated but I had bought food and maybe worked on respect because even after what the lady had told me I remained respectful and I didn't eat my wrap anymore otherwise I would had to eat it outside in the cold.thanks for understanding
Atmosphere: 4
Food: 4
Service: 2
Super les café et les bouchers gateaux les biscuits et petit
Atmosphere: 4
Food: 4
Service: 1
Pleasantly surprised with my meal and the pleasant service. THANKS.
Atmosphere: 4
Food: 4
Service: 4
Delicious food and drinks
Atmosphere: 4
Food: 5
Service: 4
Late one Sunday afternoon, it was difficult to find a place to relax with my parents over tea or herbal tea. Everything seemed to be closed in the network of cozy cafes. Should we blame schedule cuts due to the pandemic? Regardless, my research led me to choose Café Van Houtte, an established and renowned chain. I quickly felt that the welcome was more or less courteous and disinvested; my almost unwanted good nature. My order was executed in slight chaos and confusion reigned even though there were obviously no new customers apart from us, and I must point out: we were thirty minutes from closing. I hoped that that was all, alas, herbal tea, coffee and pastries were placed randomly on a dirty counter soaked in stagnant milk, despite the blue rag which was just waiting to wipe it all away with the back of the hand. . The atmosphere at the café was rather calm and the weather gloomy. Coming from the restaurant industry myself, I assume that bad days, lack of food, labor or experience are disadvantages affecting the quality of the work. My herbal tea was able to soothe me despite everything, after a day of intense caffeine. The chairs and tables were inviting and comfortable, the clientele full of life and happy to be under the charming roof of Café Van Houtte. Maybe I'll go back there one day.
Atmosphere: 3
Food: 2
Service: 1
Cosy place for a coffee break or a quick
Atmosphere: 4
Food: 4
Service: 4
Wheelchair accessibility: Parking, Wheelchair ramp and accessible bathroom
Atmosphere: 4
Food: 5
Service: 4
Usually, it's a must-see during my stays in Rouyn-Noranda. But on my last visit, I was very disappointed. My mocha tasted like water. The two young girls at the counter didn't seem to understand my order... A mocha coffee with espresso. It might be good to review the recipes with them... Too bad ?
Restaurantji Recommends
For some time now I have found it really disappointing with my orders. I always order a caramel espresso parfait and I never get the same recipe. At the end of the week, I made it again and even more heat than before, it's just caramel and every other time I put no caramel, no whipped cream. At the price it costs, it would be fun to have a coffee that tastes like what you order.
Delicious
Very delicious salads and iced coffee
Our last stop before heading home. Friendly staff and delicious cold drinks!!
Un service à la clientèle déplorable à Rouyn-Noranda, le 17 avril à 18h. La fille au comptoir manque sérieusement de manière et de politesse. Un accueil glacial et désagréable! Après avoir pris notre commande, nous sommes sortis fumer et avons laissé notre consommation et nos affaires sur la table. En revenant, nous sommes surpris de voir qu’elle a tout débarrasser et a pris mon sac à main!! En revenant pour réclamer notre consommation elle insiste en disant que la table était vide!! Elle ne s’excuse même pas de nous avoir mis à la porte indirectement et s’obstine à dire que c’est la procédure de Van Houtte et qu’elle ne fait que suivre les règles.. vraiment nul! Sachant qu’à chaque passage, on débarrasse nous-mêmes la table!!!???