Came to this location. And upon eating the nachos I broke my tooth. I didn't really think that's what happened so I got up. Went to the bathroom to make sure when I came out. I showed the waitress but She didn't even ask me if I was OK & she laughed. Was in contact with a manager but now they refuse to answer or respond to my phone call. Manager said it's not like there was a piece of rock in there. Well the something in nachos broke it. Couldn't even eat.
Atmosphere: 3
Food: 1
Service: 1
Z M
I wanted this to be great, but it just wasn't. The restaurant needs an update inside and needs to bring the love back into cooking. Everything was pretty bland. Not worth it when there are dozens of other options nearby.
Atmosphere: 2
Food: 2
Service: 4
Marc Pennine
Great
Atmosphere: 5
Food: 5
Service: 5
David Hart
This was our second try at this place and, unfortunately, we won't be returning.First time: they forgot 3 items from our order. When I called, I offered to drive back out to pick up the missing items since they're only a couple minutes away. They agreed and I returned to get the missing items. When I arrived, though, I had to wait around, not for one of the hot items, but rather for the margarita I ordered to go. Why they didn't already have it made is beyond me. Finally back home and eating, we discover the tortillas were all badly burned. Not quite black, but very dark brown, all over, and smelling strongly of burned tortilla. Well, that was a bust.Second time: pickup included everything we ordered this time! Unfortunately, the tortillas this time were both burned *and* doughy! Pic attached. Chile con queso was not good. Fajita was mediocre, at best, even ignoring the unusable tortillas. Quesadilla was okay, enchilada was a swing and a miss.
Atmosphere: 4
Food: 1
Service: 2
Craig Patterson
We’re from Texas and this is darn close to TexMex! We come at least twice a month!
Atmosphere: 5
Food: 5
Service: 5
ana jimenez
I was brought here by a friend. And I truly try to go as often as I can. By myself and I feel secure.Vegetarian options: They very fresh and tasteful.Parking: Right off Reservoir Ave in Cranston. Where the old Scambler was.
This location disappointed me, yes menu items were the same yet that's all I can say, chips and salsa were given as a complimentary starter yet we were given very spicy salsa, weren't even asked if we wanted it mild or spicy, our waitresses for the majority spent her time at the bar talking to other customers and barely spoke to us, she came up to us twice, once to bring out our food and another time when we were ready to box up our leftovers. I'm surprised because the wickford location the waiters are attentive to their customers. I fell sorry for even recommending to my children to come here. In my opinion there wasn't much ambiance about this place, I know if I was the owner of this place I'd be ashamed. Update, business owner replied and because of the tone i won't be going back
Issecheliz Maldonado
Kingston Location. The heat from the jalapeños is what makes the dish. I come all the way from Providence to NK to eat but today due to time, I went to the Cranston location and it did not meet the expectations. My ceviche was missing the Jalapenos and had uncooked shrimp. I called the restaurant and asked for this situation to be rectified and eventually a male manager who initially identified himself apologized but didn't give a solution and stating they are very busy. He then put the phone down and proceeded to complain to his colleagues in Spanish not knowing I am Spanish-speaking and understood him. When he came back on, he informed me I was not able to get refunded. When i explained i heard what he said and asked for his name again, he remained silent. This service was awful and I was not treated like I contributed to the "business" of the restaurant.To add that I went back to get a refund and when the young lady who cashed me out saw me coming in the door, she began to laugh and run away to tell the young male "manager". I informed him I was there for my refund and he had me repeat myself several times stating he couldn't hear me. Even then he declined my refund!!!!! It wasn't until an older lady with a real uniform on who came to assist and told him to give me the refund in which he still told her no and she demanded him to. This generation of employees have no respect and no education/manners to be in a work environment. SMHHORRIBLE SERVICE!
Atmosphere: 2
Food: 1
Service: 2
Tim King
The food was ok. The Paloma's Margarita was pretty weak and very expensive ($14.50)
Came to this location. And upon eating the nachos I broke my tooth. I didn't really think that's what happened so I got up. Went to the bathroom to make sure when I came out. I showed the waitress but She didn't even ask me if I was OK & she laughed. Was in contact with a manager but now they refuse to answer or respond to my phone call. Manager said it's not like there was a piece of rock in there. Well the something in nachos broke it. Couldn't even eat.
Atmosphere: 3
Food: 1
Service: 1
I wanted this to be great, but it just wasn't. The restaurant needs an update inside and needs to bring the love back into cooking. Everything was pretty bland. Not worth it when there are dozens of other options nearby.
Atmosphere: 2
Food: 2
Service: 4
Great
Atmosphere: 5
Food: 5
Service: 5
This was our second try at this place and, unfortunately, we won't be returning.First time: they forgot 3 items from our order. When I called, I offered to drive back out to pick up the missing items since they're only a couple minutes away. They agreed and I returned to get the missing items. When I arrived, though, I had to wait around, not for one of the hot items, but rather for the margarita I ordered to go. Why they didn't already have it made is beyond me. Finally back home and eating, we discover the tortillas were all badly burned. Not quite black, but very dark brown, all over, and smelling strongly of burned tortilla. Well, that was a bust.Second time: pickup included everything we ordered this time! Unfortunately, the tortillas this time were both burned *and* doughy! Pic attached. Chile con queso was not good. Fajita was mediocre, at best, even ignoring the unusable tortillas. Quesadilla was okay, enchilada was a swing and a miss.
Atmosphere: 4
Food: 1
Service: 2
We’re from Texas and this is darn close to TexMex! We come at least twice a month!
Atmosphere: 5
Food: 5
Service: 5
I was brought here by a friend. And I truly try to go as often as I can. By myself and I feel secure.Vegetarian options: They very fresh and tasteful.Parking: Right off Reservoir Ave in Cranston. Where the old Scambler was.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carnitas, Steak Tampiquena, Fish Tacos, Tapatio Sampler, Chicken Flautas, Fajita Chimichanga, Ceviche, Taco Salad, Chicken Fajita Quesadilla, Asada Quesadilla, Taco
Comfortable restaurant with amazing service and yummy food. The wings are so flavorful with perfect heat and tang.
Atmosphere: 5
Food: 5
Service: 5
Really good service, Great food will definitely recommend!!!
Atmosphere: 5
Food: 5
Service: 5
Very delicious all the food excellent service I will be back
Atmosphere: 5
Food: 5
Service: 5
Excellent service.??
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent
Atmosphere: 5
Food: 5
Service: 5
Good food. Good
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Fajita Chimichanga
This location disappointed me, yes menu items were the same yet that's all I can say, chips and salsa were given as a complimentary starter yet we were given very spicy salsa, weren't even asked if we wanted it mild or spicy, our waitresses for the majority spent her time at the bar talking to other customers and barely spoke to us, she came up to us twice, once to bring out our food and another time when we were ready to box up our leftovers. I'm surprised because the wickford location the waiters are attentive to their customers. I fell sorry for even recommending to my children to come here. In my opinion there wasn't much ambiance about this place, I know if I was the owner of this place I'd be ashamed. Update, business owner replied and because of the tone i won't be going back
Kingston Location. The heat from the jalapeños is what makes the dish. I come all the way from Providence to NK to eat but today due to time, I went to the Cranston location and it did not meet the expectations. My ceviche was missing the Jalapenos and had uncooked shrimp. I called the restaurant and asked for this situation to be rectified and eventually a male manager who initially identified himself apologized but didn't give a solution and stating they are very busy. He then put the phone down and proceeded to complain to his colleagues in Spanish not knowing I am Spanish-speaking and understood him. When he came back on, he informed me I was not able to get refunded. When i explained i heard what he said and asked for his name again, he remained silent. This service was awful and I was not treated like I contributed to the "business" of the restaurant.To add that I went back to get a refund and when the young lady who cashed me out saw me coming in the door, she began to laugh and run away to tell the young male "manager". I informed him I was there for my refund and he had me repeat myself several times stating he couldn't hear me. Even then he declined my refund!!!!! It wasn't until an older lady with a real uniform on who came to assist and told him to give me the refund in which he still told her no and she demanded him to. This generation of employees have no respect and no education/manners to be in a work environment. SMHHORRIBLE SERVICE!
Atmosphere: 2
Food: 1
Service: 2
The food was ok. The Paloma's Margarita was pretty weak and very expensive ($14.50)
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Burrito