Dunkin'

3781 Mendon Rd, Cumberland
(401) 658-2484

Recent Reviews

Wendy C.

I got an iced coffee. And the girls were really nice! ??

Atmosphere: 5

Service: 5

Megan

I placed a mobile order asked for my coffee to have extra ice when I pulled up to the window my coffee was dark with little to no ice so I asked the guy nicely if he could remake my coffee the way I ordered it he grabbed the cup and as I was trying to tell him something he rudely tossed his hand in the air and walked away. When he came back with my coffee it wasn't remade he just added a ton of extra cream to it, no ice & thought I wouldn't notice, I worked at a coffee shop in the past its obvious he was annoyed and didn't want to do his job!! At this point I had to take a horrible coffee and leave because I had a few minutes to get to work. Horrible customer service. Save yourself the trouble and go to another dunkin if you do not like waisting your time or money.

Atmosphere: 1

Food: 1

Service: 1

Megan Acosta

I placed a mobile order asked for my coffee to have extra ice when I pulled up to the window my coffee was dark with little to no ice so I asked the guy nicely if he could remake my coffee the way I ordered it he grabbed the cup and as I was trying to tell him something he rudely tossed his hand in the air and walked away. When he came back with my coffee it wasn't remade he just added a ton of extra cream to it, no ice & thought I wouldn't notice, I worked at a coffee shop in the past its obvious he was annoyed and didn't want to do his job!! At this point I had to take a horrible coffee and leave because I had a few minutes to get to work. Horrible customer service. Save yourself the trouble and go to another dunkin if you do not like waisting your time or money.

Atmosphere: 1

Food: 1

Service: 1

Norka Quezada

Great staff! They are kind ,they make sure your order is correct always. Drinks are alwayssss on point!

John Houlihan

Super Staff!

Atmosphere: 5

Food: 5

Service: 5

Grace W.

Incredible service, wonderful folks, the same quality coffee that we all know and love.

norbert szumlanski

Morning crew is great , closing crew are rude and don’t know what they are doing

Rafa the big cat

They are the best when it comes to Donuts ??

Mary Paquin

Added 6 sugars to a ice coffee when I asked for 4 skim milk.... Pay attention and learn listening skills. Poor management again... Update they are now temporary closed. Maybe they will clean the place....

Atmosphere: 2

Food: 2

Service: 1

Brian Buckley

Slowest Dunkin’ Donuts in the history of Dunkin

Allison J

First I was ignored at the front register for over 5 minutes. At one point an employee came out to the register (I later discovered it was actually the manager) but when I said “hi” she just turned around and walked to the back. When I was finally helped, I was overcharged by almost $1.15 (charged me for cream cheese on my bagel when I asked for, and got, butter only). When I brought it to their attention, they first tried to tell me it was the same price. Then, when I used the app to showed them it wasn’t, the manager came out and rudely said “it’s ONLY a $0.67 difference but I’ll be nice and give you $0.75” and immediately walked away from me to the back. Due to the rudeness, I complained to the franchisee owner who basically said she’d talk to the manager but didn’t even attempt to make it right. Save yourself the trouble and go to one of the many other Dunkin’s in the area.

Brayden West

This employee named Cameron was very nice. He reached into the back of the donut rack to give me the best donut. He also let me get a picture, and then gave me a hug! Five stars for the excellent donuts and fantastic service from Cameron. Give this man a raise!

Angela B.

I drive the extra distance from my house just to go to this Dunkin. Every single one of the employees is pleasant and that alone is enough to keep returning. Sandwiches are always hot a delicious, and my coffee order is always correct which can be rare at a Dunkin. Hats off to these employees they work hard and I always leave with a smile on my face!

Sharon Marcos

Slowest service ever! I was in the drive thru line for 20 minutes and they gave me the wrong order!

Wild_for_nature

(Thought I posted this back in December) I wouldn't go here if you're on your way to work or on a timed break.A 9 minute wait for a medium iced coffee! I placed my order on the app at 9am. I walk in to pick up my order and there are six people behind the counter. Three of which were not assisting with any of the orders at all. If they didn't have uniforms on I wouldn't have even known they were employees. There were several customers in line inside. The drive-through was busy but the 2 employees working the drive-through were cranking the orders out at a good pace.9 minutes later, after asking about my order TWICE, I finally got my iced coffee. I have not been back since.

Load More