Love it! Always trying to find classic old school spots like this. Tried multiple types of donuts and all had great flavor and were moist but not overly greasy
Joshua
Owner obviously doesn't really care about all these negative reviews... The overnight guy is still rude as ever!
Atmosphere: 1
Food: 2
Service: 1
Susan B.
Omg homemade donuts!! Stopped by Ma's while in Rhode Island for the day and OMG we are thrilled with the quality and taste of their donuts! We ordered an iced coffee with tons of creamer- no sugar, a double chocolate donut, a maple frosted donut, and a Malassada ( Portuguese fried dough with sugar) They are all super delicious!! It is is 4 pm but the coffee doesn't taste burnt, the donuts and Malassada are still soft and fresh- not stale! The drive-through was super fast! The took our out of state debit card without any issues! The building is so retro looking! It's cool! The company truck has an awesome photo of "Ma" on the side. Even the paper bags have Ma's likeness on them! We would have gone in but we had to get going to be home at a decent hour. We'll be back! We love a wicked good donut!
Joshua B.
Mohammed has no customer service knowledge. Last time I had him he was just as bad. This time to see if it was a fluke or if he just thinks he is so special and customers don't matter. But again, he showed he thinks he is special and above everyone else. Even trying to give him 2 quarters when the price was 8.50 was an issue and he refused to take $3.50 to make it an even 15 back from my $20. When I didn't get 1\2 dozen donuts, I got a full dozen, but Mohammad tricked me into paying 8.50 on a gift card. I told him the 2nd ring up should have only been 7.50. Because he couldn't let me use my whole gift card which was for $10...which made absolutely no sense. How can you not allow gift cards to count toward the $16 total?! See what the AG says about that. He literally told me "you don't like it complain to owner" so I guess that the owner openly condones all this?He should really stop using his gut\shirt to open the folded boxes too.Sorry to the lady that I usually get, she's nice and actually talks to you, not tells you everything is wrong.PS, I had a review with 5 stars prior to this experience... I really gave him benefit of doubt last time... Do unto others and I can guarantee karma catches us all in the end. ImoEdit; holy cow... I read other 1 star reviews, Mohammed is obviously a terrible employee. Multiple people specifically say he "throws boxes" , "rushes customers and makes them feel beneath him" ect... This guy is a liability for a lawsuit at this point. Displaying aggression like that to female customers?!Edit 2; guess Alex indeed condones his workers poor attitudes. I hope someone ends up getting this joke of a place closed, stuff like this only lasts so long before a lawsuit...
Atmosphere: 1
Food: 3
Service: 1
B B
Worker does not know how to use registers and purposely overcharged me.
Nathalie Gil de Rubio
We come here anytime we are in town. The young Lady who tended to us at the register was pleasant and efficient. The shop offered creative and delicious doughnuts as well as sweet breads. ???☕️ they also offer flavors for coffee and sizes up to a massive one that we fully enjoyed. You can count on consistently good flavors.
Atmosphere: 5
Food: 5
Service: 5
Derrick Elliott
Everytime we visit the area we have to stop here. Best donuts!
Atmosphere: 5
Food: 5
Service: 5
Robert Johnson
I ordered a bacon egg and cheese stuffy on my way to work. I get to work there is no bacon. I go back to get what I paid for, which is a bacon egg and cheese stuffy which also now makes me late for work. I give him it back. I think he just went and put a pebble of bacon in it and gave it back. Middle still cold and there’s no bacon in it. Waste of time I will never be going back and will never suggest this business to anybody.
Atmosphere: 1
Food: 1
Service: 1
Tom D
Always good for the late night munchies... When all else fails to satisfy there is Ma's!
Ruth Scott
I regularly order their donuts, pies and specialty breads and rolls! They make great host gifts and are perfect for cheering up offices we frequent — especially around d holidays and birthdays!My favorite item so far is the Cream Cheese Cinnamon muffin which has since inspired me to try all those around town and determine which my favorite— Ma’s is so far #1!Their Apple Cider Donuts are great too!!!The chocolate pudding pie is a true treat and any chocolate lover will enjoy it!I’m never disappointed in their donut holes and totally prefer them to Dunkin - not even in the same class.Extra Bonus: Local ownership, drive thru, easy dining inside and an online order ahead menu makes it easy to grab and go
Great donuts. Similar to a dunkin but the taste is wayyyy better. Didn't try their coffee but the donuts are great and the bread is amazing too. If you're in Newport for a day stop here!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Homemade Bread
Aaron D.
Worst customer service! Never been treated so poorly. I came from a distance went through the drive through and the guy was astonishingly rude. Never coming back that was my second time here never again!
Joe M.
First time here and I got the blueberry and Ma donut. I was greeted immediately and was given time to decide on which donut I wanted. The donuts are fairly big and are very flavorful. Recommend coming here for your donut craving.
Kendra C.
As a Salve alumni, I love this place. Decided to come back with my boyfriend to experience some nostalgia. We both got the mocha java, which I remember being amazing, and it definitely was! The reason this review is 3 stars is because of the rudeness I experienced by the wait staff. I asked a simple question and I was responded to with attitude and condescending remarks. Sad because the food and beverages are so tasty! Delicious and disappointed.
L Pribula1fu695
Ma’s is the only place I ever get coffee, I’ve been going here for years! They’re more like family than just some “coffee shop”. They take pride in what they do and always make sure to show appreciation to their customers. The employees are always very upbeat and the environment is a very welcoming place for all. As you can see, they always make sure to start my day right! And to me that makes a huge difference! Amazing staff, amazing family, amazing human beings! ♥️☕️?
Love it! Always trying to find classic old school spots like this. Tried multiple types of donuts and all had great flavor and were moist but not overly greasy
Owner obviously doesn't really care about all these negative reviews... The overnight guy is still rude as ever!
Atmosphere: 1
Food: 2
Service: 1
Omg homemade donuts!! Stopped by Ma's while in Rhode Island for the day and OMG we are thrilled with the quality and taste of their donuts! We ordered an iced coffee with tons of creamer- no sugar, a double chocolate donut, a maple frosted donut, and a Malassada ( Portuguese fried dough with sugar) They are all super delicious!! It is is 4 pm but the coffee doesn't taste burnt, the donuts and Malassada are still soft and fresh- not stale! The drive-through was super fast! The took our out of state debit card without any issues! The building is so retro looking! It's cool! The company truck has an awesome photo of "Ma" on the side. Even the paper bags have Ma's likeness on them! We would have gone in but we had to get going to be home at a decent hour. We'll be back! We love a wicked good donut!
Mohammed has no customer service knowledge. Last time I had him he was just as bad. This time to see if it was a fluke or if he just thinks he is so special and customers don't matter. But again, he showed he thinks he is special and above everyone else. Even trying to give him 2 quarters when the price was 8.50 was an issue and he refused to take $3.50 to make it an even 15 back from my $20. When I didn't get 1\2 dozen donuts, I got a full dozen, but Mohammad tricked me into paying 8.50 on a gift card. I told him the 2nd ring up should have only been 7.50. Because he couldn't let me use my whole gift card which was for $10...which made absolutely no sense. How can you not allow gift cards to count toward the $16 total?! See what the AG says about that. He literally told me "you don't like it complain to owner" so I guess that the owner openly condones all this?He should really stop using his gut\shirt to open the folded boxes too.Sorry to the lady that I usually get, she's nice and actually talks to you, not tells you everything is wrong.PS, I had a review with 5 stars prior to this experience... I really gave him benefit of doubt last time... Do unto others and I can guarantee karma catches us all in the end. ImoEdit; holy cow... I read other 1 star reviews, Mohammed is obviously a terrible employee. Multiple people specifically say he "throws boxes" , "rushes customers and makes them feel beneath him" ect... This guy is a liability for a lawsuit at this point. Displaying aggression like that to female customers?!Edit 2; guess Alex indeed condones his workers poor attitudes. I hope someone ends up getting this joke of a place closed, stuff like this only lasts so long before a lawsuit...
Atmosphere: 1
Food: 3
Service: 1
Worker does not know how to use registers and purposely overcharged me.
We come here anytime we are in town. The young Lady who tended to us at the register was pleasant and efficient. The shop offered creative and delicious doughnuts as well as sweet breads. ???☕️ they also offer flavors for coffee and sizes up to a massive one that we fully enjoyed. You can count on consistently good flavors.
Atmosphere: 5
Food: 5
Service: 5
Everytime we visit the area we have to stop here. Best donuts!
Atmosphere: 5
Food: 5
Service: 5
I ordered a bacon egg and cheese stuffy on my way to work. I get to work there is no bacon. I go back to get what I paid for, which is a bacon egg and cheese stuffy which also now makes me late for work. I give him it back. I think he just went and put a pebble of bacon in it and gave it back. Middle still cold and there’s no bacon in it. Waste of time I will never be going back and will never suggest this business to anybody.
Atmosphere: 1
Food: 1
Service: 1
Always good for the late night munchies... When all else fails to satisfy there is Ma's!
I regularly order their donuts, pies and specialty breads and rolls! They make great host gifts and are perfect for cheering up offices we frequent — especially around d holidays and birthdays!My favorite item so far is the Cream Cheese Cinnamon muffin which has since inspired me to try all those around town and determine which my favorite— Ma’s is so far #1!Their Apple Cider Donuts are great too!!!The chocolate pudding pie is a true treat and any chocolate lover will enjoy it!I’m never disappointed in their donut holes and totally prefer them to Dunkin - not even in the same class.Extra Bonus: Local ownership, drive thru, easy dining inside and an online order ahead menu makes it easy to grab and go
Atmosphere: 5
Restaurantji Recommends
Great donuts. Similar to a dunkin but the taste is wayyyy better. Didn't try their coffee but the donuts are great and the bread is amazing too. If you're in Newport for a day stop here!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Homemade Bread
Worst customer service! Never been treated so poorly. I came from a distance went through the drive through and the guy was astonishingly rude. Never coming back that was my second time here never again!
First time here and I got the blueberry and Ma donut. I was greeted immediately and was given time to decide on which donut I wanted. The donuts are fairly big and are very flavorful. Recommend coming here for your donut craving.
As a Salve alumni, I love this place. Decided to come back with my boyfriend to experience some nostalgia. We both got the mocha java, which I remember being amazing, and it definitely was! The reason this review is 3 stars is because of the rudeness I experienced by the wait staff. I asked a simple question and I was responded to with attitude and condescending remarks. Sad because the food and beverages are so tasty! Delicious and disappointed.
Ma’s is the only place I ever get coffee, I’ve been going here for years! They’re more like family than just some “coffee shop”. They take pride in what they do and always make sure to show appreciation to their customers. The employees are always very upbeat and the environment is a very welcoming place for all. As you can see, they always make sure to start my day right! And to me that makes a huge difference! Amazing staff, amazing family, amazing human beings! ♥️☕️?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Malassadas, Bakery, MA's Donuts, Cookies, Doughnuts, Dozen Donuts