Located inside of Mobile gas station and is the worst $50.00 I have spent on food in years. I waited over an hour for my food just to have it arrive in unacceptable quality. As you can see from my photos, the pizza did not have pepperoni in the stuffed crust that I ordered. The spicy knots looked dry and ashy. They looked liked bagged walmart dog treats. I also ordered honey Chipotle wings that came unsauced and not well done as requested. To top the wings off, they came with a cup of blue cheese that was expired and oily. Plus their pepperoncini was dehydrated and frail. Completely disappointed and hungry. I had to drive to the store to get my refund. Do yourself a favor. Don't waste your time. With that experience I had, they don't deserve customers.
Robyn Gibson
So I ordered online at 8:50. About 30 minutes later I checked the food tracker, and it said my order was cancelled. I checked my email, and there was an email from Papa John's at 8:50 saying they cancelled my order. I tried calling (along with my husband) and we were hung up on a dozen times. An hour later, there was another email saying they can't take cash right now. 1- why didn't they call us when we ordered about not taking cash? 2- when we called, why didn't they even help us? 3- I even tried calling today to talk to a manager, and I was given an attitude about asking for the manager.
Moíses Matos
Order a large pepperoni pizza, chicken wings and a soda.. 1 hour 20 min later the delivery call me saying she left it outside my door.. go to pick it up and I'm missing my wings and got a completely different pizza with half cheese and half peppers and veggies.. try calling the store but nobody answers the phone.. and when they do answer they transferre you to the suppose manager that never answers.. never buying anything from this place again!
gilberto cruz
Dont order front this location i placed my order at 12:34pm and time right now is 1:40am no phone pick up papa track got frozer at preparing where is my food no body no
Elijah Morgan
My pizza was dropped off looking like it had fallen and when I called I was repeatedly transferred to a number that no one answers. Just terrible service
Andrew Donaldson
Ordered over $40 worth of food from the Providence, Valley st location on the night of 1/29/22. My stuffed crust pizza and my girlfriends regular pizza were literally undercooked. After I ate my first slice I turned to my gf who also ate a slice of hers and at the same time we both said "it's not fully cooked" we essentially spent $45 on dough with cold cheese and barely melted cheese. On the Papa John's website it makes it impossible to receive a refund. You need to jump through a lot of ridiculous hoops just to get a new pizza or credits. I honestly wouldn't eat anything from this location again even for free. I've been a cook/chef my entire life, I'm just happy we did not get sick.
Bradley Causey
I had ordered a large catering order thru this establishment. At 1pm I received confirmation that my order would be dropped off at 3pm. After having to call twice and over an hour wasted thru the 3rd party I was using I was informed that not only did the people working have no idea about my order but that in order for it to be made I would have to drive to the store and show them my confirmation email. Than they would start making my order which they also where requiring that I pay the store directly even though I had paid the 3rd party already. Worst experience ever I had 45 hard working employees I was trying to take care of with this order. No apology from anyone.
Ciara Bosler
Ordered pizza and instructed for the delivery driver to call is when they arrived(never had an issue before). After about an hour I looked at the app wondering where my order was turns out they just left it outside in the cold without letting us know they were here knocking or even ringing the doorbell. When I called no one answered so I left a message wanting the tip removed from my charge at the very least and a refund as the food had been left sitting in the cold and was barely edible. I got no response except now i can no longer order deliver to my house. Not a great way to do business. I will be escalating this up to corporate.
brendan gross
Got my order wrongDriver told me F&@k myselfCouldn’t get ahold of anyoneCustomer service said a manager would call 14 hours later. never again
I'm not a huge fan when it comes to corporate chain restaurants. By far my favorite chain pizza place
Daniel Melendez
It has been 1 hour and 20 minutes and I have yet to get my pizza and it is only 5 minutes down the street. I have been calling the store for about 30 minutes now and they have not picked up at all.Update: I recieved the pizza at 11:40pm, when I ordered it at 10:20pm. I asked the delivery person to call when they arrived, they didn't call and left the food in the front. I went to get my pizza, cold, and found an any crawling on the pizza when I opened up the box. I attached pictures. I also have a video of the ant crawling on my food but I cannot upload it here. Still no one answered the phone there.
Jolene Marie
fire everyone at the valley street location especially "chris" the gangster MANAGER who could not help me after they messed my order up not 1 time but 2 times on 2 DIFFERENT days in one week anyways he picked up saying YO!!! then when i told him they took an hour to deliver my food and its cold and wrong he said well....we busy here what would u like me to do? i said maybe refund or COMPENSATION? he said how about i make sure we get it right next time ok? ....NO I AM A PAYING CUSTOMER I WOULD LIKE THIS FIXED NOW? he like well call corporate and they will gwt back to you in 48 hours. what??? wow. call them again? smh horrible service!!!!!
Nick Wood
Didn't cook pizza all the way got sick threw up all over the place
Lisa
Didn't cook pizza all the way got sick threw up all over the place
Located inside of Mobile gas station and is the worst $50.00 I have spent on food in years. I waited over an hour for my food just to have it arrive in unacceptable quality. As you can see from my photos, the pizza did not have pepperoni in the stuffed crust that I ordered. The spicy knots looked dry and ashy. They looked liked bagged walmart dog treats. I also ordered honey Chipotle wings that came unsauced and not well done as requested. To top the wings off, they came with a cup of blue cheese that was expired and oily. Plus their pepperoncini was dehydrated and frail. Completely disappointed and hungry. I had to drive to the store to get my refund. Do yourself a favor. Don't waste your time. With that experience I had, they don't deserve customers.
So I ordered online at 8:50. About 30 minutes later I checked the food tracker, and it said my order was cancelled. I checked my email, and there was an email from Papa John's at 8:50 saying they cancelled my order. I tried calling (along with my husband) and we were hung up on a dozen times. An hour later, there was another email saying they can't take cash right now. 1- why didn't they call us when we ordered about not taking cash? 2- when we called, why didn't they even help us? 3- I even tried calling today to talk to a manager, and I was given an attitude about asking for the manager.
Order a large pepperoni pizza, chicken wings and a soda.. 1 hour 20 min later the delivery call me saying she left it outside my door.. go to pick it up and I'm missing my wings and got a completely different pizza with half cheese and half peppers and veggies.. try calling the store but nobody answers the phone.. and when they do answer they transferre you to the suppose manager that never answers.. never buying anything from this place again!
Dont order front this location i placed my order at 12:34pm and time right now is 1:40am no phone pick up papa track got frozer at preparing where is my food no body no
My pizza was dropped off looking like it had fallen and when I called I was repeatedly transferred to a number that no one answers. Just terrible service
Ordered over $40 worth of food from the Providence, Valley st location on the night of 1/29/22. My stuffed crust pizza and my girlfriends regular pizza were literally undercooked. After I ate my first slice I turned to my gf who also ate a slice of hers and at the same time we both said "it's not fully cooked" we essentially spent $45 on dough with cold cheese and barely melted cheese. On the Papa John's website it makes it impossible to receive a refund. You need to jump through a lot of ridiculous hoops just to get a new pizza or credits. I honestly wouldn't eat anything from this location again even for free. I've been a cook/chef my entire life, I'm just happy we did not get sick.
I had ordered a large catering order thru this establishment. At 1pm I received confirmation that my order would be dropped off at 3pm. After having to call twice and over an hour wasted thru the 3rd party I was using I was informed that not only did the people working have no idea about my order but that in order for it to be made I would have to drive to the store and show them my confirmation email. Than they would start making my order which they also where requiring that I pay the store directly even though I had paid the 3rd party already. Worst experience ever I had 45 hard working employees I was trying to take care of with this order. No apology from anyone.
Ordered pizza and instructed for the delivery driver to call is when they arrived(never had an issue before). After about an hour I looked at the app wondering where my order was turns out they just left it outside in the cold without letting us know they were here knocking or even ringing the doorbell. When I called no one answered so I left a message wanting the tip removed from my charge at the very least and a refund as the food had been left sitting in the cold and was barely edible. I got no response except now i can no longer order deliver to my house. Not a great way to do business. I will be escalating this up to corporate.
Got my order wrongDriver told me F&@k myselfCouldn’t get ahold of anyoneCustomer service said a manager would call 14 hours later. never again
My husband loves Papa Johns!
Restaurantji Recommends
I'm not a huge fan when it comes to corporate chain restaurants. By far my favorite chain pizza place
It has been 1 hour and 20 minutes and I have yet to get my pizza and it is only 5 minutes down the street. I have been calling the store for about 30 minutes now and they have not picked up at all.Update: I recieved the pizza at 11:40pm, when I ordered it at 10:20pm. I asked the delivery person to call when they arrived, they didn't call and left the food in the front. I went to get my pizza, cold, and found an any crawling on the pizza when I opened up the box. I attached pictures. I also have a video of the ant crawling on my food but I cannot upload it here. Still no one answered the phone there.
fire everyone at the valley street location especially "chris" the gangster MANAGER who could not help me after they messed my order up not 1 time but 2 times on 2 DIFFERENT days in one week anyways he picked up saying YO!!! then when i told him they took an hour to deliver my food and its cold and wrong he said well....we busy here what would u like me to do? i said maybe refund or COMPENSATION? he said how about i make sure we get it right next time ok? ....NO I AM A PAYING CUSTOMER I WOULD LIKE THIS FIXED NOW? he like well call corporate and they will gwt back to you in 48 hours. what??? wow. call them again? smh horrible service!!!!!
Didn't cook pizza all the way got sick threw up all over the place
Didn't cook pizza all the way got sick threw up all over the place