Good icecream. Bad service. As someone who’s worked in customer service for years, i know we can all have off days but smiling through it and being pleasant is easier than suffering through
Atmosphere: 1
Food: 5
Service: 1
Kathleen B.
Stressed out help and they have difficulty following directions. Writing on cake was misspelled even after I spelled it out. Cakes are delicious.
Chloe P.
I love the icecream and I love how you can see them add in all your toppings you want on a cold stone. That is where it got the name cold stone.
Christine Gould
Westerly Cold Stone Creamery was delicious ?. I had my coffee ice cream with heath bar chocolate toffee. Gotta love it was the size for me!
Muhammad Azam Naeem
Excellent location and superb taste
MICHAEL BALLOS
All I can say is wow!! How did I go through my life without going to Cold Stone sooner. What a nice new twist on ice cream shops. The entire experience is phenomenal. It is almost like they are making the ice cream for you in front of your eyes. I have been to only 2 since I discovered Cold Stone. The one in Leominster Ma. And Westerly Ri. Both have had great staff and the experience was top notch in both. I went with my grandkids and they love creating their own masterpieces. Also if you like ice cream cakes this is the place to go, they are delicious and very fresh. Highly recommend you give them a try.
Joaquin Pangelinan
Cold Stone in Westerly is awesome! We went in last night and ordered 4 milkshakes, the lady (owner?) that helped us made them perfectly and quickly! She was also very pleasant to deal with, and the store is very clean!We take for granted that it’s right in our town, and don’t go in there as much as we should (I don’t know if that’s good or bad? lol). I was just saying before we entered how long it’s been there, and how it’s stood the test of time in that same spot…go in there and you’ll know why. Thank you!
Bruce Macadie
Great just what you need after a day at the beach
Elizabeth Walz
Aside from freaking delicious ice cream, this cold stone has the most amazing employees. A few weeks ago, I left without entering my rewards info and when I went back a few days ago, the lady remembered me and updated the points from both purchases. Everyone who works there is super friendly but THAT WAS SO NICE OMG.
T H
Came in during Covid and saw a sign that said to wear a mask and speak louder. Just a little insensitive to the individuals with disabilities who can't speak louder like me or who can't speak at all. Just saddened me to think this is what coldstone is portraying.but....that being said.... (this should go at the end of my review but felt this was important so I put it up front and took a star away)We stopped to try the new Lemon concoction because it is dairy free. It was very light and yummy especially after eating a big dinner. But who doesn't have room for ice cream. Very clean actually not a person inside when we arrived on a Friday night except workers. Strolled right in to get our sugar fix. Many flavors to try and I like you can sample before buying. How many places you can do that? Friendly service. Thanks our bellies are happy.Good thing is you can stop over and over and still have a different combination. Tonight was blueberry muffin batter ice cream. Next time it'll be something elseNope I lied .. today was again blueberry muffin batter... Got there and I thought the Door was jammed.I pulled hard twice but it wouldn't open.. come to find out I was 20 min early..lol as we were walking away a person who was opening Coldstone said...if you wait like five minutes I'll get everything ready and get you your ice cream. I was in such need of Coldstone that I was so happy that she said that. My boyfriend and I raced in,even helped her put the chairs at the table.. This made my whole day after hearing some bad news. Seriously thanks for putting a smile and making my belly happy. You rock!
The selections are numerous and taste amazing! Couple that with a great staff and you are guaranteed to have an amazing time!
Sean S.
I understand ice cream in the middle of a New England winter may not make sense to some. However, if you haven't tried this place yet, I promise you, there is no need to wait for summer. It is absolutely out of this world! The staff is exceptional and had no problem picking out something delicious when I let them pick. The made it quickly and seemed happy to do so. Honestly, I forget what she called what I got but it was definitely the right choice. From what I could tell, everything in this place would be scrumptious. If you're ever in the area, any time of year, be sure to give them a try. And tell them King Sean sent you.
Asher D.
Good ice cream, creamy and tasty. The only thing I would say is that it took quite a long time to wait for the ice cream. I liked how there was limited spaces for people to stand on so that there were fewer people in the establishment at a time (for COVID). Anyway good ice cream.
Heidi A
Went in today and was attacked for my mask not totally covering my whole nose. Meanwhile the lady helping me (short heavy woman with blond frizzy hair) wasn’t wearing gloves and handled all cones and touched all of our spoons etc. Guess it is totally fine for her to pass COVID on to the customers but don’t let any small part of our face show. Clown.
Violet K.
I love going to Cold-stone. It is the perfect treat on a hot day. My personal favorites are the pineapple blueberry smoothie, sweet cream ice cream, and raspberry sorbet. The employees are always super nice and helpful. I would go everyday if I could.
Good icecream. Bad service. As someone who’s worked in customer service for years, i know we can all have off days but smiling through it and being pleasant is easier than suffering through
Atmosphere: 1
Food: 5
Service: 1
Stressed out help and they have difficulty following directions. Writing on cake was misspelled even after I spelled it out. Cakes are delicious.
I love the icecream and I love how you can see them add in all your toppings you want on a cold stone. That is where it got the name cold stone.
Westerly Cold Stone Creamery was delicious ?. I had my coffee ice cream with heath bar chocolate toffee. Gotta love it was the size for me!
Excellent location and superb taste
All I can say is wow!! How did I go through my life without going to Cold Stone sooner. What a nice new twist on ice cream shops. The entire experience is phenomenal. It is almost like they are making the ice cream for you in front of your eyes. I have been to only 2 since I discovered Cold Stone. The one in Leominster Ma. And Westerly Ri. Both have had great staff and the experience was top notch in both. I went with my grandkids and they love creating their own masterpieces. Also if you like ice cream cakes this is the place to go, they are delicious and very fresh. Highly recommend you give them a try.
Cold Stone in Westerly is awesome! We went in last night and ordered 4 milkshakes, the lady (owner?) that helped us made them perfectly and quickly! She was also very pleasant to deal with, and the store is very clean!We take for granted that it’s right in our town, and don’t go in there as much as we should (I don’t know if that’s good or bad? lol). I was just saying before we entered how long it’s been there, and how it’s stood the test of time in that same spot…go in there and you’ll know why. Thank you!
Great just what you need after a day at the beach
Aside from freaking delicious ice cream, this cold stone has the most amazing employees. A few weeks ago, I left without entering my rewards info and when I went back a few days ago, the lady remembered me and updated the points from both purchases. Everyone who works there is super friendly but THAT WAS SO NICE OMG.
Came in during Covid and saw a sign that said to wear a mask and speak louder. Just a little insensitive to the individuals with disabilities who can't speak louder like me or who can't speak at all. Just saddened me to think this is what coldstone is portraying.but....that being said.... (this should go at the end of my review but felt this was important so I put it up front and took a star away)We stopped to try the new Lemon concoction because it is dairy free. It was very light and yummy especially after eating a big dinner. But who doesn't have room for ice cream. Very clean actually not a person inside when we arrived on a Friday night except workers. Strolled right in to get our sugar fix. Many flavors to try and I like you can sample before buying. How many places you can do that? Friendly service. Thanks our bellies are happy.Good thing is you can stop over and over and still have a different combination. Tonight was blueberry muffin batter ice cream. Next time it'll be something elseNope I lied .. today was again blueberry muffin batter... Got there and I thought the Door was jammed.I pulled hard twice but it wouldn't open.. come to find out I was 20 min early..lol as we were walking away a person who was opening Coldstone said...if you wait like five minutes I'll get everything ready and get you your ice cream. I was in such need of Coldstone that I was so happy that she said that. My boyfriend and I raced in,even helped her put the chairs at the table.. This made my whole day after hearing some bad news. Seriously thanks for putting a smile and making my belly happy. You rock!
Restaurantji Recommends
The selections are numerous and taste amazing! Couple that with a great staff and you are guaranteed to have an amazing time!
I understand ice cream in the middle of a New England winter may not make sense to some. However, if you haven't tried this place yet, I promise you, there is no need to wait for summer. It is absolutely out of this world! The staff is exceptional and had no problem picking out something delicious when I let them pick. The made it quickly and seemed happy to do so. Honestly, I forget what she called what I got but it was definitely the right choice. From what I could tell, everything in this place would be scrumptious. If you're ever in the area, any time of year, be sure to give them a try. And tell them King Sean sent you.
Good ice cream, creamy and tasty. The only thing I would say is that it took quite a long time to wait for the ice cream. I liked how there was limited spaces for people to stand on so that there were fewer people in the establishment at a time (for COVID). Anyway good ice cream.
Went in today and was attacked for my mask not totally covering my whole nose. Meanwhile the lady helping me (short heavy woman with blond frizzy hair) wasn’t wearing gloves and handled all cones and touched all of our spoons etc. Guess it is totally fine for her to pass COVID on to the customers but don’t let any small part of our face show. Clown.
I love going to Cold-stone. It is the perfect treat on a hot day. My personal favorites are the pineapple blueberry smoothie, sweet cream ice cream, and raspberry sorbet. The employees are always super nice and helpful. I would go everyday if I could.