As always...* * * * *Every morning I always get myself a large Iced Caramel Coffee with 6 creams, 6 liquid sugars and 4 caramel swirls and a grilled cheese with bacon! I highly recommend both!!
Atmosphere: 5
Food: 5
Service: 5
Neenee Gresh
‼️LONG POST ALERT‼️Ever since I’ve been in this small town of Aiken, I haven’t had the best of luck with customer service. The weirdest thing happened this morning 03/23/2024 at this location. I purchased a Signature latte on my way to work yesterday 03/22/2024. I waited in the drive thru for about 10-12 mins which wasn’t too bad. I placed my order and got to the window and received my drink. I pulled off and took a sip. The coffee tasted burned or scorched. I went back around to go back through the drive thru but the line was too long as well as the line inside. I didn’t have time to wait. I called the number on my receipt and let them know that I was just in the drive thru and I told them what happened and that I would return the drink with my receipt in the morning.I returned to the store this morning at 6:05am. I pulled to the drive thru order box and asked if the inside was open because I was returning my order from yesterday. The lady asked me to drive around to the window. I got to the window and explained again that my drink tasted scorched, I tried to return it but the drive thru and inside lines were too long, I called to inform someone that I would return it when I left work the next day. The young girl at the window interrogated me like I stole the drink or something. She asked “ok, sooo who did you call?” I repeated that I called that store. She said to me “yeah, I’m not sure who you called because we don’t even have a phone here.”At this point we’re just staring at each other for maybe 15-20 seconds. I was staring in disbelief and she was looking as though she wanted to say “so what do you want me to do?” I got frustrated and said “I’m not sure who I spoke with and I don’t have anything to do with the fact that you all don’t have a phone. I just want the drink remade!” She showed the receipt to another employee who I heard ask the young lady if I wanted a refund. I told her NO and repeated “I just want the drink remade.”If I spend almost $7 on a cup of coffee or anything for that matter, if it’s not to my liking I’m going to return it! I have the right to receive what I pay for. It’s a shame that in this day and age that we have to go through being interrogated when a person has proof of purchase and the untouched item as proof for a return or exchange! Management at this location should do more training. This location needs to have a phone and not a number on a receipt that is directed who knows where! Corporate please get involved! I didn’t look at the reviews at this location until I began to write mine and I see 1 stars are pretty common at this location. That’s sad!
Michele Pappagallo
Nice, clean location with friendly employees. Service was fast and efficient and the breakfast sandwiches were fresh and hot. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Teodora Smith
Very direct manager my way or the highway. After trying it for the first time. I'm going back to starbucks where they charge 70 for oat milk and not a dollar and no ice isnt a dollar when thee price you are paying is for the size. Their donuts taste like stale cake and my drink was not to standard.
Atmosphere: 1
Food: 1
Service: 1
Don Givens
Always busy, drinks aren't consistent. Sometimes great sometimes, meh. Still go though as its convenient and its usually good.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Donuts
Larry Montgomery Murrell Jr.
I go often and order a steamed milk, and also a espresso shot. Never had it been a problem since you can order just a steamed milk alone, as well as a espresso alone. I do that sometimes just to have espresso. Well I pulled up as usual and the lady said after she had me on the screen for a little over a dollar for the milk, then 69 cents for the espresso, (sir you mean you want a latte?) I said no mam the latte is 3.50, I want a steamed milk which cost 1.50 and a espresso shot which coast 69 cents. I know it’s a loophole being that a latte is frothed milk and espresso. But as the customer if I want to purchase a steamed milk and espresso I should be able to. I always order it. But the lady, we will call her Karen. Would not give me my usual which has never been a problem. So I went across the street to Starbucks, and Dunkin’ lost a customer. Hey let’s not cry over spilled milk! The customer is spending there money so the customer can buy whatever is on the menu in whatever order they choose. Customers don’t need Dunkin’ Dunkin’ needs customers. We can drink our coffee at home, or in one of the thousands of other coffee shops all around.
Atmosphere: 1
Food: 1
Service: 1
Leneal R.
I am a regular at this Dunkin. Lately the coffee tastes watered down. Please bring back the dunkin coffee without the water. Also, stop serving old croissants, the one I had this morning was not even edible.
Brooke Abney
I love me some Dunkin!!! I am really sad that both Dunkins in Aiken got rid of some amazing employees months ago and then got rid of the small straws!!! Who wants to drink a small or medium drink with a straw bigger than their cup.
Never even got to food...at 0955 I enter the store on Whiskey Rd. At least four twenty somethings were on the right serving exactly one drive thru car. One gal at register loading ONE munchkin at s time for a man whi could not stand still. I wait. I wait more. 3 minutes later I am still waiting hearing the loud, obnoxious voice of the white female with one front tooth and a mouth full of rotted teeth. The entire time she had been insulting the appearance of the car drivers. I asked her fellow worker if she could get me a coffee and donut. The rude woman with bad teeth (shocking to see and at a food place too) butts in and starts lecturing me (I am 61 years old, great shape, no wimp) about "we are on line and we don't have a register and she needs to do it" referring to the cashier endlessly loading munchkins. Three employees standing around yakking staring right at me, doing nothing to take my order. This nasty, snotty, arrogant employee could not have been more unprofessional. She was too busy ridiculing drive thru customers so everyone inside could hear. Needless to say I left without any food. Way to go Dunkin - zero stars and this toothless wonder is a terrible representative of what USED TO BE A DECENT PLACE. AVOID WHISKEY ROAD DUNKIN.
The one star rating reflects the misleading tv add that offers 2 breakfast sandwiches with coffee for $ 3. Fact is the 2 sandwiches for $ 3 applies only if you purchase medium or large coffee.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bagels, Sandwich, Donuts
Marisa Reeder
You would think a place called dunking doughnuts would have donuts. Three times does it for me, and those three visits were not all to this location. Will not be returning to dunking coffee house again.
Atmosphere: 4
Food: 1
Service: 4
april “aprilbeautylife”
Great iced matcha latte! Great service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg and Cheese, Munchkins Donut Hole Treats Mixed
Shrell Valentine (Shay)
I was soo disappointed today with my LG Butterpecan iced coffee it was horrible I gave it back to them and still was horrible. I order these alot so I know all of the additives I like could have been put in there. It's always a hit or miss lately with this Whiskey rd location. The cashiers are nice at drive through but my drink was horrible and I had been craving this for days only to be disappointed ?
Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Munchkins Donut Hole Treats
As always...* * * * *Every morning I always get myself a large Iced Caramel Coffee with 6 creams, 6 liquid sugars and 4 caramel swirls and a grilled cheese with bacon! I highly recommend both!!
Atmosphere: 5
Food: 5
Service: 5
‼️LONG POST ALERT‼️Ever since I’ve been in this small town of Aiken, I haven’t had the best of luck with customer service. The weirdest thing happened this morning 03/23/2024 at this location. I purchased a Signature latte on my way to work yesterday 03/22/2024. I waited in the drive thru for about 10-12 mins which wasn’t too bad. I placed my order and got to the window and received my drink. I pulled off and took a sip. The coffee tasted burned or scorched. I went back around to go back through the drive thru but the line was too long as well as the line inside. I didn’t have time to wait. I called the number on my receipt and let them know that I was just in the drive thru and I told them what happened and that I would return the drink with my receipt in the morning.I returned to the store this morning at 6:05am. I pulled to the drive thru order box and asked if the inside was open because I was returning my order from yesterday. The lady asked me to drive around to the window. I got to the window and explained again that my drink tasted scorched, I tried to return it but the drive thru and inside lines were too long, I called to inform someone that I would return it when I left work the next day. The young girl at the window interrogated me like I stole the drink or something. She asked “ok, sooo who did you call?” I repeated that I called that store. She said to me “yeah, I’m not sure who you called because we don’t even have a phone here.”At this point we’re just staring at each other for maybe 15-20 seconds. I was staring in disbelief and she was looking as though she wanted to say “so what do you want me to do?” I got frustrated and said “I’m not sure who I spoke with and I don’t have anything to do with the fact that you all don’t have a phone. I just want the drink remade!” She showed the receipt to another employee who I heard ask the young lady if I wanted a refund. I told her NO and repeated “I just want the drink remade.”If I spend almost $7 on a cup of coffee or anything for that matter, if it’s not to my liking I’m going to return it! I have the right to receive what I pay for. It’s a shame that in this day and age that we have to go through being interrogated when a person has proof of purchase and the untouched item as proof for a return or exchange! Management at this location should do more training. This location needs to have a phone and not a number on a receipt that is directed who knows where! Corporate please get involved! I didn’t look at the reviews at this location until I began to write mine and I see 1 stars are pretty common at this location. That’s sad!
Nice, clean location with friendly employees. Service was fast and efficient and the breakfast sandwiches were fresh and hot. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Very direct manager my way or the highway. After trying it for the first time. I'm going back to starbucks where they charge 70 for oat milk and not a dollar and no ice isnt a dollar when thee price you are paying is for the size. Their donuts taste like stale cake and my drink was not to standard.
Atmosphere: 1
Food: 1
Service: 1
Always busy, drinks aren't consistent. Sometimes great sometimes, meh. Still go though as its convenient and its usually good.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Donuts
I go often and order a steamed milk, and also a espresso shot. Never had it been a problem since you can order just a steamed milk alone, as well as a espresso alone. I do that sometimes just to have espresso. Well I pulled up as usual and the lady said after she had me on the screen for a little over a dollar for the milk, then 69 cents for the espresso, (sir you mean you want a latte?) I said no mam the latte is 3.50, I want a steamed milk which cost 1.50 and a espresso shot which coast 69 cents. I know it’s a loophole being that a latte is frothed milk and espresso. But as the customer if I want to purchase a steamed milk and espresso I should be able to. I always order it. But the lady, we will call her Karen. Would not give me my usual which has never been a problem. So I went across the street to Starbucks, and Dunkin’ lost a customer. Hey let’s not cry over spilled milk! The customer is spending there money so the customer can buy whatever is on the menu in whatever order they choose. Customers don’t need Dunkin’ Dunkin’ needs customers. We can drink our coffee at home, or in one of the thousands of other coffee shops all around.
Atmosphere: 1
Food: 1
Service: 1
I am a regular at this Dunkin. Lately the coffee tastes watered down. Please bring back the dunkin coffee without the water. Also, stop serving old croissants, the one I had this morning was not even edible.
I love me some Dunkin!!! I am really sad that both Dunkins in Aiken got rid of some amazing employees months ago and then got rid of the small straws!!! Who wants to drink a small or medium drink with a straw bigger than their cup.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese, Sausage, Munchkins Donut Hole Treats Mixed, Glazed Blueberry Donut
Never even got to food...at 0955 I enter the store on Whiskey Rd. At least four twenty somethings were on the right serving exactly one drive thru car. One gal at register loading ONE munchkin at s time for a man whi could not stand still. I wait. I wait more. 3 minutes later I am still waiting hearing the loud, obnoxious voice of the white female with one front tooth and a mouth full of rotted teeth. The entire time she had been insulting the appearance of the car drivers. I asked her fellow worker if she could get me a coffee and donut. The rude woman with bad teeth (shocking to see and at a food place too) butts in and starts lecturing me (I am 61 years old, great shape, no wimp) about "we are on line and we don't have a register and she needs to do it" referring to the cashier endlessly loading munchkins. Three employees standing around yakking staring right at me, doing nothing to take my order. This nasty, snotty, arrogant employee could not have been more unprofessional. She was too busy ridiculing drive thru customers so everyone inside could hear. Needless to say I left without any food. Way to go Dunkin - zero stars and this toothless wonder is a terrible representative of what USED TO BE A DECENT PLACE. AVOID WHISKEY ROAD DUNKIN.
Restaurantji Recommends
donuts taste frozen now they’re gross.
Atmosphere: 5
Food: 1
Service: 5
The one star rating reflects the misleading tv add that offers 2 breakfast sandwiches with coffee for $ 3. Fact is the 2 sandwiches for $ 3 applies only if you purchase medium or large coffee.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Bagels, Sandwich, Donuts
You would think a place called dunking doughnuts would have donuts. Three times does it for me, and those three visits were not all to this location. Will not be returning to dunking coffee house again.
Atmosphere: 4
Food: 1
Service: 4
Great iced matcha latte! Great service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Egg and Cheese, Munchkins Donut Hole Treats Mixed
I was soo disappointed today with my LG Butterpecan iced coffee it was horrible I gave it back to them and still was horrible. I order these alot so I know all of the additives I like could have been put in there. It's always a hit or miss lately with this Whiskey rd location. The cashiers are nice at drive through but my drink was horrible and I had been craving this for days only to be disappointed ?