Very rude employees. They don’t speak a word or crack a smile, just give rude looks.
Atmosphere: 1
Service: 1
Victoria Harris
Went to use my free scoop of ice-cream for downloading the app plus becoming a member, and the barcode didn't work! Pretty disappointing.
Atmosphere: 1
Food: 2
Service: 1
Nakeia Pinkckney
The turkey cake is being advertised WRONG! It's no cake inside it's all ice cream folks don't be fooled.
Jen Chaver
My kids love ice cream cake for their birthdays. They have a wide selection of cakes online to choose or premade ones at the store. I like we can customize cake and ice cream flavor. They have been ready when we arrive to pick them up and friendly service. The cakes are always a hit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake
Joseph Fox
Love this place, very kid friendly and patient.Abbey is the best cake decorator!
T C.
So , today is my birthday!! My daughter and I wanted something sweet after our lunch ..our 1st Uber Eats order didn't make it to our house but we got a credit so we ordered again --libg story short we didn't see an option for only vanilla ice cream option so I called the location to see if they could look out for my order and make sure I got vanilla ice cream only for my banana royale--so now to the heart of my review---I talked to Laurine and she got my order but when I was on the phone with her she was soooo sweet and very accommodating My order is on the way and I'm gonna post a pic when I get it!!!
Sara Jane
I always get great customer service when I'm here!Audrielle (Aubrielle)? was absolutely excellent! She was super nice and was nice enough to compliment me, and she was quick to tell me what was awesome on the menu. She was quick to offer samples when I was asking about flavors, and shared her own favorite too (the praline, which is like a salted caramel kindadeal)! Anyways, absolutely excellent service, good prices, and the girls deserve tips. The service was also VERY quick and she assured me even though we were talking that the ice cream would come quickly. I wasn't in a rush but I sure did appreciate the extra effort. Thank you for everything!~
Jobie Jobe
There is always great choices here. I think the ice cream here is top quality, hands down better than the majority of ice cream shops in the city.
Jessica M
Their milkshakes are okay. The staffs are slow. We was in line first but didn’t get greeted and she skipped us and took orders from the other person. Not cool at all!!! More likely I wouldn’t come back.
ELIZABETH BAYS
ACTS OF KINDNESS! LOVE THIS PLACE!!I've been coming here since I was a kid. The owners are very nice and most of all it's the staff and the product that keep me returning. So it's my husband and I tonight. Same ritual. M&M MART Sandwiches and Baskin Robins for dessert. Decided to get my husband's co workers a sandwich too.When I get here I see one of the owners that I know and he is with another manager and a gentleman in casual nice business attire. We say hello and the man I knew says this is one of our, and I couldn't here but I think what may be an operating partner for Baskin and Robins.He says what do you like about the place after I said how much I love it. I said to him I am from Danville (45 min drive) and this is my go to dessert stop!I said one of the staff was so kind to volunteer to ice my items because they knew I live that far away! <3 WHAT SERVICE RIGHT!Then he said can I ask you a question. I said yes.He said if they were out of the oreo Item I bought would I have gotten something else. I replied yes, my husband and I always get something for one another. He said that is not what I meant what other items would you have gotten. I said I would have gotten one of his other many favorites. Which i mentioned.He thanked me and I didn't here what he said again because I went to pay for the items and they said no he is taking care of it for you today!!SO NICE!! I told them I will definitely be posting about this and sharing with others. Thanked them all and thought he was getting in his car to get his business card but he was getting the card to take care of my items. :)I TRULY BELIEVE THAT SERVICE IS EVERYTHING!I love my clients and treat them the same way.We will of course be back with more family and friends!! Thanks to the entire team and Love Basking Robins!! Go to one in every state I am visiting too. Tennessee is another favs.
The prices are cheap. Less than $10 a person can get a sundae, cone, banana split, etc. They also sell ice cream cakes. The staff was friendly. The location isn't the best and the inside seating is very minimal. Not a lot of places to sit is the reason for the 4 stars. Once we sat down, some other people immediately got up and left since we had to sit so close. They do have outdoor seating, but we didn't want to sit outside in the winter.
Danielle Banzon
I ordered a chocolate shake, the total was $5.98. I noticed the next day they charged my card 7.48. I called the store to see why I was charged a different amount. I was told the girl who helped me decided to leave herself a tip. Beware!! I’m sure I wasn’t the first one they’ve done this fraud to!
Stacia Brown
Employee wearing short shorts sitting cross legged with her butt and shoes on the table where cake creations table. Seriously dirty and gross that food will be prepped there.
S R
Always great service with great Ice Cream!
Mitchell
They’re lucky to have the guy who was working last night! He’s super helpful and engaged. Made for a great experience!
Very rude employees. They don’t speak a word or crack a smile, just give rude looks.
Atmosphere: 1
Service: 1
Went to use my free scoop of ice-cream for downloading the app plus becoming a member, and the barcode didn't work! Pretty disappointing.
Atmosphere: 1
Food: 2
Service: 1
The turkey cake is being advertised WRONG! It's no cake inside it's all ice cream folks don't be fooled.
My kids love ice cream cake for their birthdays. They have a wide selection of cakes online to choose or premade ones at the store. I like we can customize cake and ice cream flavor. They have been ready when we arrive to pick them up and friendly service. The cakes are always a hit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cake
Love this place, very kid friendly and patient.Abbey is the best cake decorator!
So , today is my birthday!! My daughter and I wanted something sweet after our lunch ..our 1st Uber Eats order didn't make it to our house but we got a credit so we ordered again --libg story short we didn't see an option for only vanilla ice cream option so I called the location to see if they could look out for my order and make sure I got vanilla ice cream only for my banana royale--so now to the heart of my review---I talked to Laurine and she got my order but when I was on the phone with her she was soooo sweet and very accommodating My order is on the way and I'm gonna post a pic when I get it!!!
I always get great customer service when I'm here!Audrielle (Aubrielle)? was absolutely excellent! She was super nice and was nice enough to compliment me, and she was quick to tell me what was awesome on the menu. She was quick to offer samples when I was asking about flavors, and shared her own favorite too (the praline, which is like a salted caramel kindadeal)! Anyways, absolutely excellent service, good prices, and the girls deserve tips. The service was also VERY quick and she assured me even though we were talking that the ice cream would come quickly. I wasn't in a rush but I sure did appreciate the extra effort. Thank you for everything!~
There is always great choices here. I think the ice cream here is top quality, hands down better than the majority of ice cream shops in the city.
Their milkshakes are okay. The staffs are slow. We was in line first but didn’t get greeted and she skipped us and took orders from the other person. Not cool at all!!! More likely I wouldn’t come back.
ACTS OF KINDNESS! LOVE THIS PLACE!!I've been coming here since I was a kid. The owners are very nice and most of all it's the staff and the product that keep me returning. So it's my husband and I tonight. Same ritual. M&M MART Sandwiches and Baskin Robins for dessert. Decided to get my husband's co workers a sandwich too.When I get here I see one of the owners that I know and he is with another manager and a gentleman in casual nice business attire. We say hello and the man I knew says this is one of our, and I couldn't here but I think what may be an operating partner for Baskin and Robins.He says what do you like about the place after I said how much I love it. I said to him I am from Danville (45 min drive) and this is my go to dessert stop!I said one of the staff was so kind to volunteer to ice my items because they knew I live that far away! <3 WHAT SERVICE RIGHT!Then he said can I ask you a question. I said yes.He said if they were out of the oreo Item I bought would I have gotten something else. I replied yes, my husband and I always get something for one another. He said that is not what I meant what other items would you have gotten. I said I would have gotten one of his other many favorites. Which i mentioned.He thanked me and I didn't here what he said again because I went to pay for the items and they said no he is taking care of it for you today!!SO NICE!! I told them I will definitely be posting about this and sharing with others. Thanked them all and thought he was getting in his car to get his business card but he was getting the card to take care of my items. :)I TRULY BELIEVE THAT SERVICE IS EVERYTHING!I love my clients and treat them the same way.We will of course be back with more family and friends!! Thanks to the entire team and Love Basking Robins!! Go to one in every state I am visiting too. Tennessee is another favs.
Restaurantji Recommends
The prices are cheap. Less than $10 a person can get a sundae, cone, banana split, etc. They also sell ice cream cakes. The staff was friendly. The location isn't the best and the inside seating is very minimal. Not a lot of places to sit is the reason for the 4 stars. Once we sat down, some other people immediately got up and left since we had to sit so close. They do have outdoor seating, but we didn't want to sit outside in the winter.
I ordered a chocolate shake, the total was $5.98. I noticed the next day they charged my card 7.48. I called the store to see why I was charged a different amount. I was told the girl who helped me decided to leave herself a tip. Beware!! I’m sure I wasn’t the first one they’ve done this fraud to!
Employee wearing short shorts sitting cross legged with her butt and shoes on the table where cake creations table. Seriously dirty and gross that food will be prepped there.
Always great service with great Ice Cream!
They’re lucky to have the guy who was working last night! He’s super helpful and engaged. Made for a great experience!