OUTSTANDING CUSTOMER SERVICE and the food was DELICIOUS!!! I reached out to the Folly Rd. Marco's about having quite a few pizzas, brownies and drinks delivered to a hotel where I had a group of 28 staying. I called the store a couple times in the weeks leading up to the delivery before placing my order online. Each time I called, the person that answered the phone was so polite and helpful. On delivery day, the driver ("9694-H.M.") was on time (a few minutes early, even!) and so polite. When I asked him about the plates and napkins I had requested when I called the store to confirm my order, he had forgotten them and you could tell he felt horrible. He was so apologetic (said he sees the note about the paper products now and just missed it earlier) and offered to go back to the store and get them or go out and buy some at the store around the corner and bring them back. I asked if he'd get reimbursed for that, and he said no, but that didn't matter (I told him it did matter and we didn't need to do that). The group was already starting to come down for dinner, so I asked the hotel if there was any way they could help out (their customer service had also been stellar!). The hotel "saved the day" and was able to provide some paper plates and napkins, so all was well. I told the driver "problem solved" and no worries. I really appreciated him offering to go above and beyond.....I thought service like that was long gone. I was so impressed with this young man. About 20 minutes later, he showed up again at the hotel with a grocery bag of paper plates and napkins (even though he knew the hotel was able to find some for us). I was so impressed with his integrity! I thanked him and said we were good and maybe he could keep those in his car in case he needs them another time. So, Marco's on Folly Beach Rd........not only did you guys provide a great dinner for my group, but had it delivered by a person who is OUTSTANDING at his job!!! Thank you so much for making our evening GREAT!
Food: 5
Service: 5
Travis Ansley
If I could rate lower I would. I ordered a pizza and paid in advance. They delivered the wrong pizza. I ordered chicken fresco and a cheese pizza was delivered. The manager wa so rude I could not believe it. He told me what do you want me to do about it ? Then he told me I would have to pay for another one ( I spent 30$ ) he was very rude and actually angry sounding. I was a good customer and I will no longer be ordering from this place.
J. Kelly Brown
We enjoyed Marcos when we lived in Atlanta but have not had Marcos for many years. The pizza I picked up at the Folly store yesterday was virtually tasteless. Little sauce, little cheese, even the sausage on half the pie had very little taste. We were EXTREMELY disappointed. The person who took my order on the phone and took my money and was perfectly pleasant. The pie? Half Pep, Half Pep, Sausage, Onion and Banana Peppers. I remember loving the Marcos sauce. What the hell happened, Marcos??
Food: 1
Service: 5
Islhmte77
Their new website is literally the worst, most poorly constructed website I’ve ever used! Nothing works correctly. Why in the world would y’all switch to this from your old website! It took over a hour to get my order go through! Smh…
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Pepperoni Magnifico
Aaron
Normally pretty good. Ordered today half pepp half cheese with two garlic sauces. Actually got all pepperoni with no garlic sauces. They are on reciept, its really not a huge deal but the general lack of customer service these days is frustrating.
info thecooperschool
The Cooper School is so thankful for Marco's Pizza! Marco's on Folly Road has been contributing pizzas to our school once a month for our special cross-grade lunches, and our students are absolutely thrilled every time! The staff is friendly, and the pizza is yummy! We are extremely grateful to Marco's for bringing so much joy (and delicious pizza!) to our school community. We highly recommend Marco's!Dietary restrictions: Marco's can provided gluten free and dairy free pizza, which is so hard to find! They also provide an allergen list on their website which is extremely helpful for our students who have allergies.Kid-friendliness: Marco's pizza is for the everyone!
skipper clyburn
Outstanding!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Steak and Cheese, Chicken Caesar, Cheezybread, Hawaiian Pizza, Chicken Dippers, Chicken Wings, Greek, Deluxe, White Cheezy, Cinnasquares, Garden, Build Your Own, Italian Chef, Pepperoni Magnifico, Chicken Club, Hawaiian Chicken
Shay
Ordered online, came when the order was supposed to be ready. The cashier notified me after taking my payment that the order was incorrect or and they needed to remake my pizza. Had to wait an additional 15mins for a remake!
Atmosphere: 1
Food: 1
Service: 1
Ben Watson
Greasiest pizza I’ve had in months and undercooked even though I asked for well done. Wish I took pictures.
Atmosphere: 3
Food: 2
Service: 5
Tonya Brooks
Food excellent, service also, didn't stay to eat so atmosphere was good.
Doesn’t take apple pay, cheesy bread looks good, inside is hot so if there’s a line maybe wait outside. Decent Marcos in our area.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheezybread
Laurice W.
my first Marco pizza was delicious!!! Garlic dough. pepperoni,extra cheese ....I was expecting more pepperoni!!! maybe next time !!!
Ashlee Molisee
Ordered from this location while staying in Charleston. Ordered carryout, and extra large pepperoni and 2 salads. Interactions with the staff were positive and both ladies were very friendly.The pizza:Omg it was soooooooo good. Just wow.The salads:The Italian chef was great. Lots of meat.The Cesar:Eh. Kinda the opposite, barely any chicken. Was good tho, just not for the 7$ price.
Michelle Covington
When I ordered my pizza the address for delivery was entered incorrectly. I called back after an hour. The gentleman that answered the phone was so nice and polite, the wait didn't matter. Pizza was awesome but employee was top notch.
Loveleen Thiara
This company false advertises deals on their websites consistently. I was placing an order a couple weeks ago and a deal with a code I pulled straight off the website did not work at checkout. When I called the place they stated they can not give me the deal because the deal is over. I went on their website yesterday and the same thing happened. This place is continually false advertising specials that are not redeemable. In addition, neither location less than 3 miles away from my house serve the downtown area.
OUTSTANDING CUSTOMER SERVICE and the food was DELICIOUS!!! I reached out to the Folly Rd. Marco's about having quite a few pizzas, brownies and drinks delivered to a hotel where I had a group of 28 staying. I called the store a couple times in the weeks leading up to the delivery before placing my order online. Each time I called, the person that answered the phone was so polite and helpful. On delivery day, the driver ("9694-H.M.") was on time (a few minutes early, even!) and so polite. When I asked him about the plates and napkins I had requested when I called the store to confirm my order, he had forgotten them and you could tell he felt horrible. He was so apologetic (said he sees the note about the paper products now and just missed it earlier) and offered to go back to the store and get them or go out and buy some at the store around the corner and bring them back. I asked if he'd get reimbursed for that, and he said no, but that didn't matter (I told him it did matter and we didn't need to do that). The group was already starting to come down for dinner, so I asked the hotel if there was any way they could help out (their customer service had also been stellar!). The hotel "saved the day" and was able to provide some paper plates and napkins, so all was well. I told the driver "problem solved" and no worries. I really appreciated him offering to go above and beyond.....I thought service like that was long gone. I was so impressed with this young man. About 20 minutes later, he showed up again at the hotel with a grocery bag of paper plates and napkins (even though he knew the hotel was able to find some for us). I was so impressed with his integrity! I thanked him and said we were good and maybe he could keep those in his car in case he needs them another time. So, Marco's on Folly Beach Rd........not only did you guys provide a great dinner for my group, but had it delivered by a person who is OUTSTANDING at his job!!! Thank you so much for making our evening GREAT!
Food: 5
Service: 5
If I could rate lower I would. I ordered a pizza and paid in advance. They delivered the wrong pizza. I ordered chicken fresco and a cheese pizza was delivered. The manager wa so rude I could not believe it. He told me what do you want me to do about it ? Then he told me I would have to pay for another one ( I spent 30$ ) he was very rude and actually angry sounding. I was a good customer and I will no longer be ordering from this place.
We enjoyed Marcos when we lived in Atlanta but have not had Marcos for many years. The pizza I picked up at the Folly store yesterday was virtually tasteless. Little sauce, little cheese, even the sausage on half the pie had very little taste. We were EXTREMELY disappointed. The person who took my order on the phone and took my money and was perfectly pleasant. The pie? Half Pep, Half Pep, Sausage, Onion and Banana Peppers. I remember loving the Marcos sauce. What the hell happened, Marcos??
Food: 1
Service: 5
Their new website is literally the worst, most poorly constructed website I’ve ever used! Nothing works correctly. Why in the world would y’all switch to this from your old website! It took over a hour to get my order go through! Smh…
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Pepperoni Magnifico
Normally pretty good. Ordered today half pepp half cheese with two garlic sauces. Actually got all pepperoni with no garlic sauces. They are on reciept, its really not a huge deal but the general lack of customer service these days is frustrating.
The Cooper School is so thankful for Marco's Pizza! Marco's on Folly Road has been contributing pizzas to our school once a month for our special cross-grade lunches, and our students are absolutely thrilled every time! The staff is friendly, and the pizza is yummy! We are extremely grateful to Marco's for bringing so much joy (and delicious pizza!) to our school community. We highly recommend Marco's!Dietary restrictions: Marco's can provided gluten free and dairy free pizza, which is so hard to find! They also provide an allergen list on their website which is extremely helpful for our students who have allergies.Kid-friendliness: Marco's pizza is for the everyone!
Outstanding!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italiano, Steak and Cheese, Chicken Caesar, Cheezybread, Hawaiian Pizza, Chicken Dippers, Chicken Wings, Greek, Deluxe, White Cheezy, Cinnasquares, Garden, Build Your Own, Italian Chef, Pepperoni Magnifico, Chicken Club, Hawaiian Chicken
Ordered online, came when the order was supposed to be ready. The cashier notified me after taking my payment that the order was incorrect or and they needed to remake my pizza. Had to wait an additional 15mins for a remake!
Atmosphere: 1
Food: 1
Service: 1
Greasiest pizza I’ve had in months and undercooked even though I asked for well done. Wish I took pictures.
Atmosphere: 3
Food: 2
Service: 5
Food excellent, service also, didn't stay to eat so atmosphere was good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cheezybread
Restaurantji Recommends
Doesn’t take apple pay, cheesy bread looks good, inside is hot so if there’s a line maybe wait outside. Decent Marcos in our area.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Cheezybread
my first Marco pizza was delicious!!! Garlic dough. pepperoni,extra cheese ....I was expecting more pepperoni!!! maybe next time !!!
Ordered from this location while staying in Charleston. Ordered carryout, and extra large pepperoni and 2 salads. Interactions with the staff were positive and both ladies were very friendly.The pizza:Omg it was soooooooo good. Just wow.The salads:The Italian chef was great. Lots of meat.The Cesar:Eh. Kinda the opposite, barely any chicken. Was good tho, just not for the 7$ price.
When I ordered my pizza the address for delivery was entered incorrectly. I called back after an hour. The gentleman that answered the phone was so nice and polite, the wait didn't matter. Pizza was awesome but employee was top notch.
This company false advertises deals on their websites consistently. I was placing an order a couple weeks ago and a deal with a code I pulled straight off the website did not work at checkout. When I called the place they stated they can not give me the deal because the deal is over. I went on their website yesterday and the same thing happened. This place is continually false advertising specials that are not redeemable. In addition, neither location less than 3 miles away from my house serve the downtown area.