Once again an establishment that a guy that's working out of town , looking for a good dinner, can't get waited on, Even seated. Two parties were seated in front of me that walked in behind me and they literally walked around me to go Be seated. So I went to Lucky's, local place 2 miles down the road that had better prices, cold beer, and actual friendly staff.
J Lucas
My food didn't come out until after everyone else was finished with their meals. No reason why, we just kept getting told it would be just 2 more minutes. The food was okay but not great. Wings were undercooked and the fries were dry. We asked to speak to the manager but were told he was too busy to speak to us, despite the fact the place was less than half full and it was a Tuesday. Well not be going to this place again.
Atmosphere: 2
Food: 3
Service: 2
Melinda Ray
Frozen Salmon less than 1/8 inch piece of farm raised salmon mystery meat husband ordered.My quesidilla condiments were good. The chicken tasted like it cme from a can.People no longer want to eat fake food! Get it together Chain restaurants!
Atmosphere: 4
Food: 2
Service: 4
Abby
Carrie was my server and she was amazing! We enjoyed our food and drinks, thanks to miss Carrie :)
Atmosphere: 5
Food: 5
Service: 5
shelby lynn
We loved Carrie!!!!!
Dennis Parker, AIC
Best place for food , sports and sodas!1
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Carolina Ale House Chili Bowl
The Lillies
Fun place with poor service. Food takes a bit of time to come out even when they aren't busy and food is over cooked at times. Some extra managerial attention is needed.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Fries
Nikki Darazs
Came in last week with my husband after a stressful day at work. It was busy, but the bartender, Abby came over and took great care of us! All I wanted was beer and wings and she made sure we had both. The Buffalo honey wings were a great recommendation and the beer was fresh. Thanks Abby and Alehouse for a great relaxing night.
Atmosphere: 5
Food: 5
Service: 5
K Penney
Over priced for the quality of the food. We were pretty much rushed to order just to wait forever for the food.
Atmosphere: 1
Food: 1
Service: 1
Rogelio Favila
On March 29th around 10:00pm I came to eat at Carolina Ale House with friends and family I had visiting from California. Per usual we were given an estimated wait time of 45minutes, which we did not mind waiting due to the fact that we have eaten here frequently over the years. When seated, we did have to wait 5 minutes before our server came to take our drink orders, and for some reason only order half of our party food(which was not submitted to the kitchen). Our server later came back 10 minutes later to take the order again for the people she didn’t take and retake for the people who had already order, which confused us, we were not aware till that moment that she had taken their order prior and had taken it again. (we gave her the benefit of doubt, as 6 of us out of 10 people attending, have worked in the food industry in restaurants , bakery, retail, and own business in similar fields. We understood that sometimes people do mess up or are need to repeat things to make sure.) Nevertheless, we were barely checked up on, and when our food came out , 3 people of our party did not receive there food, when the server finally came back 5 minutes later, we informed her we were missing food. She claimed that the food was still in the airfryer and should come out shortly. Another 5 minutes goes by and she comes back to inform us that she went to talk to the kitchen about the missing food and that they would not listen to her and they were not going to make the food. Therefore she said “ because they wont listen to me, I can’t bring you the food.” Which made things even more confusing . In our minds we might’ve understood that she forget to place the order, even though she took it down 2 times, but claiming that the kitchen was not going to make it because they did not want did not make sense. Our party then receives our bills, and was attempting to give the charge us for the food that was not received. Finally we had enough, a portion our party did not eat, we waited a very long time, we received extremely poor service , and it did not meet our the standard, we asked to speak to a manager (Andrew, if that is his name because they did not want to give me their name , order bald white male with a dark beard) and informed him of everything that had happen. We were still being charged the 20% add tip ( which we normally do not mind , and we always tip more based off of service) and felt that we should have not been charged for added tip cause the service was awful, food was not received and the confusion of everything. The Manager claimed due to cooperate policy he could not do anything, and could not remove the added tip , and if I had a complain to follow up as a review as his hands were tied and was not allowed to do anything. Respectfully , it was a bunch of bullshit. Here I am now writing this review for the horrible service I received and poor experience myself, my wife, my friends, and my family visiting from California. 0 stars
Once again an establishment that a guy that's working out of town , looking for a good dinner, can't get waited on, Even seated. Two parties were seated in front of me that walked in behind me and they literally walked around me to go Be seated. So I went to Lucky's, local place 2 miles down the road that had better prices, cold beer, and actual friendly staff.
My food didn't come out until after everyone else was finished with their meals. No reason why, we just kept getting told it would be just 2 more minutes. The food was okay but not great. Wings were undercooked and the fries were dry. We asked to speak to the manager but were told he was too busy to speak to us, despite the fact the place was less than half full and it was a Tuesday. Well not be going to this place again.
Atmosphere: 2
Food: 3
Service: 2
Frozen Salmon less than 1/8 inch piece of farm raised salmon mystery meat husband ordered.My quesidilla condiments were good. The chicken tasted like it cme from a can.People no longer want to eat fake food! Get it together Chain restaurants!
Atmosphere: 4
Food: 2
Service: 4
Carrie was my server and she was amazing! We enjoyed our food and drinks, thanks to miss Carrie :)
Atmosphere: 5
Food: 5
Service: 5
We loved Carrie!!!!!
Best place for food , sports and sodas!1
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Carolina Ale House Chili Bowl
Fun place with poor service. Food takes a bit of time to come out even when they aren't busy and food is over cooked at times. Some extra managerial attention is needed.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Fries
Came in last week with my husband after a stressful day at work. It was busy, but the bartender, Abby came over and took great care of us! All I wanted was beer and wings and she made sure we had both. The Buffalo honey wings were a great recommendation and the beer was fresh. Thanks Abby and Alehouse for a great relaxing night.
Atmosphere: 5
Food: 5
Service: 5
Over priced for the quality of the food. We were pretty much rushed to order just to wait forever for the food.
Atmosphere: 1
Food: 1
Service: 1
On March 29th around 10:00pm I came to eat at Carolina Ale House with friends and family I had visiting from California. Per usual we were given an estimated wait time of 45minutes, which we did not mind waiting due to the fact that we have eaten here frequently over the years. When seated, we did have to wait 5 minutes before our server came to take our drink orders, and for some reason only order half of our party food(which was not submitted to the kitchen). Our server later came back 10 minutes later to take the order again for the people she didn’t take and retake for the people who had already order, which confused us, we were not aware till that moment that she had taken their order prior and had taken it again. (we gave her the benefit of doubt, as 6 of us out of 10 people attending, have worked in the food industry in restaurants , bakery, retail, and own business in similar fields. We understood that sometimes people do mess up or are need to repeat things to make sure.) Nevertheless, we were barely checked up on, and when our food came out , 3 people of our party did not receive there food, when the server finally came back 5 minutes later, we informed her we were missing food. She claimed that the food was still in the airfryer and should come out shortly. Another 5 minutes goes by and she comes back to inform us that she went to talk to the kitchen about the missing food and that they would not listen to her and they were not going to make the food. Therefore she said “ because they wont listen to me, I can’t bring you the food.” Which made things even more confusing . In our minds we might’ve understood that she forget to place the order, even though she took it down 2 times, but claiming that the kitchen was not going to make it because they did not want did not make sense. Our party then receives our bills, and was attempting to give the charge us for the food that was not received. Finally we had enough, a portion our party did not eat, we waited a very long time, we received extremely poor service , and it did not meet our the standard, we asked to speak to a manager (Andrew, if that is his name because they did not want to give me their name , order bald white male with a dark beard) and informed him of everything that had happen. We were still being charged the 20% add tip ( which we normally do not mind , and we always tip more based off of service) and felt that we should have not been charged for added tip cause the service was awful, food was not received and the confusion of everything. The Manager claimed due to cooperate policy he could not do anything, and could not remove the added tip , and if I had a complain to follow up as a review as his hands were tied and was not allowed to do anything. Respectfully , it was a bunch of bullshit. Here I am now writing this review for the horrible service I received and poor experience myself, my wife, my friends, and my family visiting from California. 0 stars
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Emma was our server this evening and did a wonderful job!
Atmosphere: 5
Food: 5
Service: 5
Tim gave us excellent services, and treat us very well, when I come back I would love to have
Atmosphere: 5
Food: 5
Service: 5
had a great lunch, fish tacos were fantastic. Emily was excellent!! had a great time.
Wings were dry and beer list was mediocre. Over all 4/5!
Atmosphere: 3
Food: 4
Service: 5
Our server was Sarah N. and she was excellent!! Very respectful, and quick. The dry rub wings were amazing, as well as the spinach dip.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings