Tonight we decided to stop in and have dinner. It seemed as they may have been a bit busy however we stilled received our food pretty quickly! The only real complaint I have is when I order meat sauce I feel like there’s rarely ever any meat in it… But I know that so it’s no biggie..I will say the GM is outstanding and did an awesome job making sure everyone sitting down eating had everything they needed. He went above and beyond for his customers and that is hard to come by now days. We truly appreciated that and it made our experience great. Thank you. I hope next time we decide to stop in he is there.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Six Extra Breadsticks
Deserve264 Fields
Great
Atmosphere: 5
Food: 5
Service: 5
H Ripley
They refused to let us get a paper plate for my family to eat off of. Proceeded to ask why we couldn’t get a cup or plate and the employee said that he didn’t make the rules. I then asked who made the paper plate rules and didn’t say anything and we never got our plate. The cashier also told us that she would refuse to let us eat in the restaurant because you are not allowed to eat a family meal in house. We had no where else to eat our food. Made no sense and she was quite rude about us asking to eat in the restaurant. Poor service all around and I would not suggest going there.
Atmosphere: 1
Food: 1
Service: 1
Jack Ripley
We ordered a family meal which consists of 2 pastas, breadsticks and pizza. They said we were not allowed to eat in the building because of what we got. We didn’t need any extra breadsticks which was the reason we weren’t allowed to be in there. We told them we didn’t need any breadsticks and we stayed because we had no place else to eat. They gave us a bag of lemonade but no cups to drink out of? Then we got denied of paper plates to eat our food and had to eat off of the lids. We also didn’t receive a silver packet which we needed to eat with but it probolay doesn’t come with the family meal like the cups, straws, and (paper) plates. Every other faxolis I’ve been to has been good service but not this one, very horrible service.
Atmosphere: 1
Food: 1
Service: 1
Heather Grant
Great service, great food with gluten free optionsDietary restrictions: Gluten-free and vegetarian options available
Ordered online, food was 40 mins later than promised but nbd, it was super busy. The 2 stars because people who got there and ordered a half hour after me using the kiosk (and a lot of food) got their food first, multiple people got their food first AND my food was waiting on breadsticks (even though the people after me got theirs first) which were delicious BUT my meals were sitting on the counter for the 20 minutes it took for them to have the breadsticks ready. Food was barely lukewarm and not fresh tasting
Food: 1
Service: 1
Recommended dishes: Six Extra Breadsticks
Allen Danielsen
I leave 2 stars because 1 star seems whiney.Saturday, 6:30 pm.Here's the issue: Our Fazoli's visit began with a short line to place our order (typical and OK), but we waited and waited, THEN the person in charge behind the counter told us it would be 30 minutes before they would even take the order from all of us waiting in line. What? The dining room is only half occupied.Apparently, somewhere between the few dining room orders, the very slow drive-through, and the "Door Dash" orders, the kitchen was in no way prepared for the dinner rush.My problem with all of this is that the priorities were directed towards the Door Dash orders and not the customers that got up from their chairs at home and took the time, and made the effort to drive to the restaurant to dine-in. We were told to wait. They were very polite, I'll give them that. But, this was unacceptable. The DD orders were bagged and piled up on the counter. These are meals that could have been served to the dining room customers.Why doesn't the computer, with all of this AI brilliance, cut off accepting DD type orders when the kitchen capacity has been reached? Fazoli has to know that unhappy DD customers are going to leave very negative comments when their orders arrive late and cold.I am not anti-Fazoli's, yet...We walked out of the restaurant and went to a competitor. No dine-in, no take-out, and no delivery.Face-to-face happy customers will always be the best advertising.
Atmosphere: 1
Service: 1
Daniel Agosto
Food awesome, breadsticks, the best, and superb service!
My sister loves this place with all of her heart. Myself on the other hand, not so much but we eat here when we want a quick Italian meal. They get the job done to the best of their abilities.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Breadsticks, Chicken Alfredo
Makisha Mercado
Haven't been to Fazoli's in years. Restaurant was nice and clean. My server welcomed my son and I....AND was patient while we viewed the menu. Excellent customer service. I had the shrimp and garlic stuffed shells and my son had chicken Alfredo. Shells were goodt.
Recommended dishes: Chicken Parmesan, Baked Ziti, Garlic Bread, Fettuccine with Alfredo, House Side Salad, Meat Sauce, Chicken Alfredo, Ultimate Sampler, Salad, Fettuccine
Abigail Z
Great price for large sizes. Always fresh, hot and quick. I prefer to go here over Olive Garden now (the bread sticks are better too). I'm upset I haven't stopped here sooner. Staff is always great also. I have only gone through the drive thru, expect a little bit of a wait compared to a typical fast food restaurant because they make things to order. Every time I've gone has only been a few minutes. The baked spaghetti is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti with Meatballs, Garlic Bread, Fettuccine with Alfredo, Fettuccine
Sharon Collier
Basic Italian food with yummy breadsticks.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Garlic Bread, Fettuccine
Paul Dalby
Such an underrated restaurant!! Every time I go here the food is unbelievably fresh and good in general but especially for the price! I’ll always recommend this place to anyone anytime!
Tonight we decided to stop in and have dinner. It seemed as they may have been a bit busy however we stilled received our food pretty quickly! The only real complaint I have is when I order meat sauce I feel like there’s rarely ever any meat in it… But I know that so it’s no biggie..I will say the GM is outstanding and did an awesome job making sure everyone sitting down eating had everything they needed. He went above and beyond for his customers and that is hard to come by now days. We truly appreciated that and it made our experience great. Thank you. I hope next time we decide to stop in he is there.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Six Extra Breadsticks
Great
Atmosphere: 5
Food: 5
Service: 5
They refused to let us get a paper plate for my family to eat off of. Proceeded to ask why we couldn’t get a cup or plate and the employee said that he didn’t make the rules. I then asked who made the paper plate rules and didn’t say anything and we never got our plate. The cashier also told us that she would refuse to let us eat in the restaurant because you are not allowed to eat a family meal in house. We had no where else to eat our food. Made no sense and she was quite rude about us asking to eat in the restaurant. Poor service all around and I would not suggest going there.
Atmosphere: 1
Food: 1
Service: 1
We ordered a family meal which consists of 2 pastas, breadsticks and pizza. They said we were not allowed to eat in the building because of what we got. We didn’t need any extra breadsticks which was the reason we weren’t allowed to be in there. We told them we didn’t need any breadsticks and we stayed because we had no place else to eat. They gave us a bag of lemonade but no cups to drink out of? Then we got denied of paper plates to eat our food and had to eat off of the lids. We also didn’t receive a silver packet which we needed to eat with but it probolay doesn’t come with the family meal like the cups, straws, and (paper) plates. Every other faxolis I’ve been to has been good service but not this one, very horrible service.
Atmosphere: 1
Food: 1
Service: 1
Great service, great food with gluten free optionsDietary restrictions: Gluten-free and vegetarian options available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Bread, Ultimate Sampler, Lasagna Cheese Raviolis Spaghetti with Marinara Sauce, Chicken Carbonara, Fettuccine
Ordered online, food was 40 mins later than promised but nbd, it was super busy. The 2 stars because people who got there and ordered a half hour after me using the kiosk (and a lot of food) got their food first, multiple people got their food first AND my food was waiting on breadsticks (even though the people after me got theirs first) which were delicious BUT my meals were sitting on the counter for the 20 minutes it took for them to have the breadsticks ready. Food was barely lukewarm and not fresh tasting
Food: 1
Service: 1
Recommended dishes: Six Extra Breadsticks
I leave 2 stars because 1 star seems whiney.Saturday, 6:30 pm.Here's the issue: Our Fazoli's visit began with a short line to place our order (typical and OK), but we waited and waited, THEN the person in charge behind the counter told us it would be 30 minutes before they would even take the order from all of us waiting in line. What? The dining room is only half occupied.Apparently, somewhere between the few dining room orders, the very slow drive-through, and the "Door Dash" orders, the kitchen was in no way prepared for the dinner rush.My problem with all of this is that the priorities were directed towards the Door Dash orders and not the customers that got up from their chairs at home and took the time, and made the effort to drive to the restaurant to dine-in. We were told to wait. They were very polite, I'll give them that. But, this was unacceptable. The DD orders were bagged and piled up on the counter. These are meals that could have been served to the dining room customers.Why doesn't the computer, with all of this AI brilliance, cut off accepting DD type orders when the kitchen capacity has been reached? Fazoli has to know that unhappy DD customers are going to leave very negative comments when their orders arrive late and cold.I am not anti-Fazoli's, yet...We walked out of the restaurant and went to a competitor. No dine-in, no take-out, and no delivery.Face-to-face happy customers will always be the best advertising.
Atmosphere: 1
Service: 1
Food awesome, breadsticks, the best, and superb service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Chicken Alfredo, Fettuccine
My sister loves this place with all of her heart. Myself on the other hand, not so much but we eat here when we want a quick Italian meal. They get the job done to the best of their abilities.
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Breadsticks, Chicken Alfredo
Haven't been to Fazoli's in years. Restaurant was nice and clean. My server welcomed my son and I....AND was patient while we viewed the menu. Excellent customer service. I had the shrimp and garlic stuffed shells and my son had chicken Alfredo. Shells were goodt.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good pasta in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti with Meatballs, Fettuccine with Alfredo, Crispy Chicken Bacon Ranch Salad, Chicken Carbonara, Pepperoni Pizza Slice, Chicken Alfredo, Ultimate Sampler, Salad, Lasagna Cheese Raviolis Spaghetti with Marinara Sauce, Fettuccine
Music was too
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Chicken Parmesan, Baked Ziti, Garlic Bread, Fettuccine with Alfredo, House Side Salad, Meat Sauce, Chicken Alfredo, Ultimate Sampler, Salad, Fettuccine
Great price for large sizes. Always fresh, hot and quick. I prefer to go here over Olive Garden now (the bread sticks are better too). I'm upset I haven't stopped here sooner. Staff is always great also. I have only gone through the drive thru, expect a little bit of a wait compared to a typical fast food restaurant because they make things to order. Every time I've gone has only been a few minutes. The baked spaghetti is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti with Meatballs, Garlic Bread, Fettuccine with Alfredo, Fettuccine
Basic Italian food with yummy breadsticks.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Garlic Bread, Fettuccine
Such an underrated restaurant!! Every time I go here the food is unbelievably fresh and good in general but especially for the price! I’ll always recommend this place to anyone anytime!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo