We have been coming here for a couple years now. Each time the quality of the entire place has gone down hill. Today my soup was "Hot Soap Soup".Hot water, that tasted like cleaning detergent.We used to love this place and now we are just disappointed.
Atmosphere: 2
Food: 1
Service: 4
Jeff Jackson
it's a Japanese hibachi restaurant. checks all the boxes.
Jim G
The service is terrible. They don't have enough chefs for the tables booked. It has progressively gotten worse over the years.
Atmosphere: 3
Food: 3
Service: 1
brittany Longino
I give this place so much business and for me to be left on hold and then the line being busy for over a hour is ridiculous. I drive up there it’s 6 cars in the parking lot and workers are sitting at the back register on their phones Instead of actually working. I don’t know what had changed in the last few months but it is not working. The only one with a good attitude is Ari she always helps me and knows my order without me even telling her. That is how much I eat here. I love their food but Togo service sucks
Service: 1
Angel B
Stopped eating here after I brought home food. (Was working here at the time) I was very sick. I emailed one of the owners with no response. Still to this very day never addressed it. Stomach was messed up for the following three days. Like really bad really sick. Sticking close to the toilet type of sick. Meat sick definitely.
Atmosphere: 3
Food: 3
Service: 1
Edelyn Reyes
Food is cooked perfectly and in big servings, kids love the food prep show ? The staff are all great from the one who got us seated, the cook, and I think our waiter was a trainee but nonetheless they were nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shrimp Fried Rice
Isabelle Nemeth
We are long time Sumo customers since they opened and decided to try the new ownership. We walked in and were told it was an hour wait for a hibachi table so we sat at a regular table. The waitress was nice and came fast, quickly taking our orders and brought out the food fast. However we heard her complaining to the other servers about taking walk ins right Infront of our table. Our food was brought out and the soup, salad, and gyoza was good. Although the hibachi was cold, the vegetables weren't cooked, the steak was cut into strips and not cubes and was messy and still half attached. Portions were much smaller and the rice was dry.
Atmosphere: 2
Food: 1
Service: 3
Deris Alston
The environment has improved dramatically since changing owners. I am have been three times in the past 30 days.
Atmosphere: 5
Food: 5
Service: 5
Dev Patel
Arrived for early bird, was charged for full price after ordering the early bird, claiming they provided full portions, when we got the same portions as others on my table(who were charged for early bird) Also was told they have apple pay, when it came time to pay was told they don’t, making me put the burden on my friend. After being served drinks the first time, it was impossible to get the attention of the waiter. At one point when desperate I tried to do the hand wave with eye contact tactic, and after making eye contact, the server still never came by to ask if we needed anything. But it the food was still amazing, the chef was really fun, and we still managed to make memories so overall not that bad.
Debbie Watson
First time there...food was great..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp and Rice with Vegetables, Steak and Shrimp Fried Rice
We have been going to sumo's for years. Tonight would have been the first time under their new ownership, and we were stopped at the hostess stand, to inform us that they were no longer were seating people for the night. WHAT..... the time was 7:50p.m. on a Saturday night(3/2/24) for 2 people... Terrible in my opinion! Guess we are on the hunt for a new Japanese restaurant to be able to enjoy!Edit response: We were a party of 2...... not 10! But I have seen that Sumo's management has responded to most of the current reviews with the same response!
Service: 1
Elizabeth Morales
We did not eat here. We were never given the chance. But their lack of customer service due to the situation below drives the one star review.We called ahead before even driving to the restaurant, they took our name, party number, and phone number. We went into the restaurant when we received a text that said our table was ready. We waited a little while in the entry way by the host stand only to be told "We are closed." This was at 7pm on a Saturday. There was little apology in the statement. It is so frustrating to have driven across town after speaking with someone on the phone and have them not inform us when we called ahead that they were closed.
Service: 1
Evelyn
Had a great
Atmosphere: 5
Food: 5
Service: 5
Shainna Ashford
the food was very good except they put food I asked not to have on my food. The service needs to be more attended too. And the atmosphere wasn't so good we were placed in the middle of the back part of the
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Steak and Chicken Dinner
Trice G
The chefs are great and entertaining. The food is good, but the restaurant itself can use some updating. I was so disgusted by the food built up on this table. All the rice is just down in the crack.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Shrimp and Rice with Vegetables, Salad with Ranch Dressing, Sherbet
We have been coming here for a couple years now. Each time the quality of the entire place has gone down hill. Today my soup was "Hot Soap Soup".Hot water, that tasted like cleaning detergent.We used to love this place and now we are just disappointed.
Atmosphere: 2
Food: 1
Service: 4
it's a Japanese hibachi restaurant. checks all the boxes.
The service is terrible. They don't have enough chefs for the tables booked. It has progressively gotten worse over the years.
Atmosphere: 3
Food: 3
Service: 1
I give this place so much business and for me to be left on hold and then the line being busy for over a hour is ridiculous. I drive up there it’s 6 cars in the parking lot and workers are sitting at the back register on their phones Instead of actually working. I don’t know what had changed in the last few months but it is not working. The only one with a good attitude is Ari she always helps me and knows my order without me even telling her. That is how much I eat here. I love their food but Togo service sucks
Service: 1
Stopped eating here after I brought home food. (Was working here at the time) I was very sick. I emailed one of the owners with no response. Still to this very day never addressed it. Stomach was messed up for the following three days. Like really bad really sick. Sticking close to the toilet type of sick. Meat sick definitely.
Atmosphere: 3
Food: 3
Service: 1
Food is cooked perfectly and in big servings, kids love the food prep show ? The staff are all great from the one who got us seated, the cook, and I think our waiter was a trainee but nonetheless they were nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak and Shrimp Fried Rice
We are long time Sumo customers since they opened and decided to try the new ownership. We walked in and were told it was an hour wait for a hibachi table so we sat at a regular table. The waitress was nice and came fast, quickly taking our orders and brought out the food fast. However we heard her complaining to the other servers about taking walk ins right Infront of our table. Our food was brought out and the soup, salad, and gyoza was good. Although the hibachi was cold, the vegetables weren't cooked, the steak was cut into strips and not cubes and was messy and still half attached. Portions were much smaller and the rice was dry.
Atmosphere: 2
Food: 1
Service: 3
The environment has improved dramatically since changing owners. I am have been three times in the past 30 days.
Atmosphere: 5
Food: 5
Service: 5
Arrived for early bird, was charged for full price after ordering the early bird, claiming they provided full portions, when we got the same portions as others on my table(who were charged for early bird) Also was told they have apple pay, when it came time to pay was told they don’t, making me put the burden on my friend. After being served drinks the first time, it was impossible to get the attention of the waiter. At one point when desperate I tried to do the hand wave with eye contact tactic, and after making eye contact, the server still never came by to ask if we needed anything. But it the food was still amazing, the chef was really fun, and we still managed to make memories so overall not that bad.
First time there...food was great..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp and Rice with Vegetables, Steak and Shrimp Fried Rice
Restaurantji Recommends
We have been going to sumo's for years. Tonight would have been the first time under their new ownership, and we were stopped at the hostess stand, to inform us that they were no longer were seating people for the night. WHAT..... the time was 7:50p.m. on a Saturday night(3/2/24) for 2 people... Terrible in my opinion! Guess we are on the hunt for a new Japanese restaurant to be able to enjoy!Edit response: We were a party of 2...... not 10! But I have seen that Sumo's management has responded to most of the current reviews with the same response!
Service: 1
We did not eat here. We were never given the chance. But their lack of customer service due to the situation below drives the one star review.We called ahead before even driving to the restaurant, they took our name, party number, and phone number. We went into the restaurant when we received a text that said our table was ready. We waited a little while in the entry way by the host stand only to be told "We are closed." This was at 7pm on a Saturday. There was little apology in the statement. It is so frustrating to have driven across town after speaking with someone on the phone and have them not inform us when we called ahead that they were closed.
Service: 1
Had a great
Atmosphere: 5
Food: 5
Service: 5
the food was very good except they put food I asked not to have on my food. The service needs to be more attended too. And the atmosphere wasn't so good we were placed in the middle of the back part of the
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Steak and Chicken Dinner
The chefs are great and entertaining. The food is good, but the restaurant itself can use some updating. I was so disgusted by the food built up on this table. All the rice is just down in the crack.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Shrimp and Rice with Vegetables, Salad with Ranch Dressing, Sherbet