I love going to Tropical! You’re treated like the valued customer you are from the moment you walk into the restaurant! They always greet you, they’re always happy to assist you, it’s always a clean environment, and they’re super fast with preparing orders while maintaining excellent presentation!
Everyone's nice and friendly, and they always make my smoothie just the way I like them ?.Kid-friendliness: Love it, kids get to eat healthy and enjoy healthy smoothies as well.
Recommended dishes: Southwest Wrap, Cranberry Pecan Chicken Salad, Chicken Bacon Ranch, Mango, Sunrise Sunset, Buffalo Chicken, Sunrise Sunset Smoothie, Kale Apple Slaw, Edible Strawberry Straw, Wraps, Chipotle Chicken Club
D'Quona Moore
NEWEST COMPLAINT ON THIS LOCATION 12/31/2023 …Went to the tropical smoothie in Florence, SC. I requested extra ice in my smoothie. I offered to pay extra, just as I would if I wanted any other extra ingredients. PERU refused to accommodate me because “it won’t blend” which makes so sense because isn’t that the purpose of a blender? I called back inside and asked for the manager. The same employee, PERU stated that the manager was not there and asked why did I want to speak with the manager. When I explained the reason, she said that they are not providing any extra ice because it’s hard to pour in a cup (ever heard of a spoon?) and I can go back to the location that does accommodate me because she’s not doing it. To the owner of this location, if this is the kind of service you offer your PAYING customers, you just need to close down before your employees get assaulted. At this point, they need to be assaulted!OLDER COMPLAINT …This is the ONLY Tropical Cafe I have issues with! If I’m paying for something, I should be able to get it HOW I WANT IT! I get the same thing EVERY SINGLE TIME I go to a Tropical Cafe (extra ice in my smoothies) and THIS location is the only one that wants to argue with you about YOUR preference. I was told today that I can’t get extra ice because it will not “blend”. The last time I checked, that’s what blenders were made more! No??? Every other Tropical Cafe always run my smoothie through the blender twice so it blends smooth. Today, PATUL blended my smoothie a few seconds tried to slide it to me like I didn’t notice! I don’t know if PATUL was trying to prove a point or what, but you could still see the strawberries and I was LITERALLY crunching on the sugar as it came up the straw. When I asked PATUL to blend it more, she said I had already tasted it and she wasn’t doing it. If I didn’t taste it, how else would I have known if it was made correct or not??? Now, I’ve had this problem before and it was always an easy fix. They either threw it back in the blender for me or just made me another one, no attitude, no questions asked! But PATUL wanted to go the extra mile and make a mountain out of an anthill! Since me asking for extra ice was such an issue and since they couldn’t fulfill my order properly, I asked for my money back, but again, PATUL told me “you don’t get your money back” and walked off. Now it was SEVERAL other employees standing around looking lost and none of them tried to fix the situation. I ended up leaving the smoothie on the counter! I left without my money back nor a replacement, but most importantly, I left without an ASSAULT charge because PATUL was about to be wearing that chopped smoothie she threw in that cup! I’m sure her days are numbered before she goes home painted in a smoothie! Furthermore, from looking at the comments, I see several other people had this SAME ISSUE with this SAME LOCATION! It’s obvious that management doesn’t care about their customers because if they did, they would’ve corrected this situation THE FIRST TIME THEY GOT A BAD REVIEW!!!!
Service: 1
Nickie
Awesome first time Experience. They were so professional and very welcoming here. This is how service is supposed to be. I’m very impressed. My Truffle Smoothie was Delicious. I loved my visit here and would definitely recommend this place. This is an Award Winning Cafe and I can see why. ⭐️⭐️⭐️⭐️⭐️
Cyndi Mueksch
I was redeeming my birthday coupon, but was having trouble with the app. The cashier was friendly and showed me what to do with no problems. The smoothie was just delicious!
Atmosphere: 5
Food: 5
Service: 5
Shalaysia Mcfarland
The customer service is disgusting. The workers are rude and disrespectful. They refused me service. Made it a racial thing. Will not be eating here anymore.
Atmosphere: 1
Food: 1
Service: 1
Terri Hawkins
Had the Bahama Momma Smoothie. Awesome! My favorite!
Beth C.
I ordered a chicken wrap no sauce or tomato so I received it with no chicken and black lettuce. I also order 2 chicken bacon ranch that had black lettuce. I drove 30 minutes to take the food back and as I entered the restaurant I caught the employee with no gloves on digging the bad black lettuce out of the container and then she hide it from me so I couldn't see but I seen exactly what she done. I asked for a manager and no one could tell me anything. So I asked the other employee would u eat this and her rely was NO. Then I asked for a refund and I was told they don't know how to refund your money. Once I mention ARDIR name all the employees turnt around and looked at me and got very quiet. I don't recommend this place to anyone. They no longer will get my services and please check your food before eating it and make sure they wear gloves .
Lani Kazmark
Mango Bacon Brie Flatbread and Chia Banana Boost was a great way to start my day. My grandma and I come hear occasionally after our workouts at Planet Fitness, so we absolutely love the location. The establishment is always clean and we are greeted every time we come in. All the staff have always been very friendly and helpful when choosing items for my smoothies.We especially loved the Flatbread, it was tasty and filling and the perfect after workout meal. The smoothies always taste delicious and you can distinguish the different flavors and they are refreshing.The atmosphere is nice and the decor is bright and inviting.
I bought the Sunrise Sunset Smoothie. The drink tasted very bitter. I immediately brought that to their attention. The manager refused to give me an exchange or refund. When I asked “why?” she said I’d already drank out of it. How am I supposed to know how was something taste without trying it?”This place is money hungry and is unfair. Could have given me my refund for that slack drink
Joyiah Hawkins
just ordered from here and just received the worst service! The so called manger who’s name is AARTI who is actually the team lead who refused to refund our money! We had accidentally ordered from the Florence location instead of the pamplico location and just asked if we can refund our money. She refused to give us the money because she didn’t want the food to be wasted and was worried about the food! Never in my life we received such bad service! She had an attitude and didn’t even care that we were going to complain about it. She claimed that she couldn’t refund the money cuz the food was already made which didn’t make any since cuz the minute we ordered and saw the location we called straight away ! Not going to this location anymore as long as she’s the manager cuz knowing her we won’t get any good service!
Lehcar
Great friendly service. The smoothies are so good! I went to the McLeod location.
Joyiah H.
just ordered from here and just received the worst service! The so called manger who's name is AARTI who is actually the team lead who refused to refund our money! We had accidentally ordered from the Florence location instead of the pamplico location and just asked if we can refund our money. She refused to give us the money because she didn't want the food to be wasted and was worried about the food! Never in my life we received such bad service! She had an attitude and didn't even care that we were going to complain about it. She claimed that she couldn't refund the money cuz the food was already made which didn't make any since cuz the minute we ordered and saw the location we called straight away ! Not going to this location anymore as long as she's the manager cuz knowing her we won't get any good service!
Sandra Hood
Stopped here on our way south from VA. Great food & service? Close to highway.
Great condition and place
Atmosphere: 5
Food: 5
Service: 5
I love going to Tropical! You’re treated like the valued customer you are from the moment you walk into the restaurant! They always greet you, they’re always happy to assist you, it’s always a clean environment, and they’re super fast with preparing orders while maintaining excellent presentation!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch, Chia Banana Boost, Sunrise Sunset
Everyone's nice and friendly, and they always make my smoothie just the way I like them ?.Kid-friendliness: Love it, kids get to eat healthy and enjoy healthy smoothies as well.
Recommended dishes: Southwest Wrap, Cranberry Pecan Chicken Salad, Chicken Bacon Ranch, Mango, Sunrise Sunset, Buffalo Chicken, Sunrise Sunset Smoothie, Kale Apple Slaw, Edible Strawberry Straw, Wraps, Chipotle Chicken Club
NEWEST COMPLAINT ON THIS LOCATION 12/31/2023 …Went to the tropical smoothie in Florence, SC. I requested extra ice in my smoothie. I offered to pay extra, just as I would if I wanted any other extra ingredients. PERU refused to accommodate me because “it won’t blend” which makes so sense because isn’t that the purpose of a blender? I called back inside and asked for the manager. The same employee, PERU stated that the manager was not there and asked why did I want to speak with the manager. When I explained the reason, she said that they are not providing any extra ice because it’s hard to pour in a cup (ever heard of a spoon?) and I can go back to the location that does accommodate me because she’s not doing it. To the owner of this location, if this is the kind of service you offer your PAYING customers, you just need to close down before your employees get assaulted. At this point, they need to be assaulted!OLDER COMPLAINT …This is the ONLY Tropical Cafe I have issues with! If I’m paying for something, I should be able to get it HOW I WANT IT! I get the same thing EVERY SINGLE TIME I go to a Tropical Cafe (extra ice in my smoothies) and THIS location is the only one that wants to argue with you about YOUR preference. I was told today that I can’t get extra ice because it will not “blend”. The last time I checked, that’s what blenders were made more! No??? Every other Tropical Cafe always run my smoothie through the blender twice so it blends smooth. Today, PATUL blended my smoothie a few seconds tried to slide it to me like I didn’t notice! I don’t know if PATUL was trying to prove a point or what, but you could still see the strawberries and I was LITERALLY crunching on the sugar as it came up the straw. When I asked PATUL to blend it more, she said I had already tasted it and she wasn’t doing it. If I didn’t taste it, how else would I have known if it was made correct or not??? Now, I’ve had this problem before and it was always an easy fix. They either threw it back in the blender for me or just made me another one, no attitude, no questions asked! But PATUL wanted to go the extra mile and make a mountain out of an anthill! Since me asking for extra ice was such an issue and since they couldn’t fulfill my order properly, I asked for my money back, but again, PATUL told me “you don’t get your money back” and walked off. Now it was SEVERAL other employees standing around looking lost and none of them tried to fix the situation. I ended up leaving the smoothie on the counter! I left without my money back nor a replacement, but most importantly, I left without an ASSAULT charge because PATUL was about to be wearing that chopped smoothie she threw in that cup! I’m sure her days are numbered before she goes home painted in a smoothie! Furthermore, from looking at the comments, I see several other people had this SAME ISSUE with this SAME LOCATION! It’s obvious that management doesn’t care about their customers because if they did, they would’ve corrected this situation THE FIRST TIME THEY GOT A BAD REVIEW!!!!
Service: 1
Awesome first time Experience. They were so professional and very welcoming here. This is how service is supposed to be. I’m very impressed. My Truffle Smoothie was Delicious. I loved my visit here and would definitely recommend this place. This is an Award Winning Cafe and I can see why. ⭐️⭐️⭐️⭐️⭐️
I was redeeming my birthday coupon, but was having trouble with the app. The cashier was friendly and showed me what to do with no problems. The smoothie was just delicious!
Atmosphere: 5
Food: 5
Service: 5
The customer service is disgusting. The workers are rude and disrespectful. They refused me service. Made it a racial thing. Will not be eating here anymore.
Atmosphere: 1
Food: 1
Service: 1
Had the Bahama Momma Smoothie. Awesome! My favorite!
I ordered a chicken wrap no sauce or tomato so I received it with no chicken and black lettuce. I also order 2 chicken bacon ranch that had black lettuce. I drove 30 minutes to take the food back and as I entered the restaurant I caught the employee with no gloves on digging the bad black lettuce out of the container and then she hide it from me so I couldn't see but I seen exactly what she done. I asked for a manager and no one could tell me anything. So I asked the other employee would u eat this and her rely was NO. Then I asked for a refund and I was told they don't know how to refund your money. Once I mention ARDIR name all the employees turnt around and looked at me and got very quiet. I don't recommend this place to anyone. They no longer will get my services and please check your food before eating it and make sure they wear gloves .
Mango Bacon Brie Flatbread and Chia Banana Boost was a great way to start my day. My grandma and I come hear occasionally after our workouts at Planet Fitness, so we absolutely love the location. The establishment is always clean and we are greeted every time we come in. All the staff have always been very friendly and helpful when choosing items for my smoothies.We especially loved the Flatbread, it was tasty and filling and the perfect after workout meal. The smoothies always taste delicious and you can distinguish the different flavors and they are refreshing.The atmosphere is nice and the decor is bright and inviting.
Restaurantji Recommends
I bought the Sunrise Sunset Smoothie. The drink tasted very bitter. I immediately brought that to their attention. The manager refused to give me an exchange or refund. When I asked “why?” she said I’d already drank out of it. How am I supposed to know how was something taste without trying it?”This place is money hungry and is unfair. Could have given me my refund for that slack drink
just ordered from here and just received the worst service! The so called manger who’s name is AARTI who is actually the team lead who refused to refund our money! We had accidentally ordered from the Florence location instead of the pamplico location and just asked if we can refund our money. She refused to give us the money because she didn’t want the food to be wasted and was worried about the food! Never in my life we received such bad service! She had an attitude and didn’t even care that we were going to complain about it. She claimed that she couldn’t refund the money cuz the food was already made which didn’t make any since cuz the minute we ordered and saw the location we called straight away ! Not going to this location anymore as long as she’s the manager cuz knowing her we won’t get any good service!
Great friendly service. The smoothies are so good! I went to the McLeod location.
just ordered from here and just received the worst service! The so called manger who's name is AARTI who is actually the team lead who refused to refund our money! We had accidentally ordered from the Florence location instead of the pamplico location and just asked if we can refund our money. She refused to give us the money because she didn't want the food to be wasted and was worried about the food! Never in my life we received such bad service! She had an attitude and didn't even care that we were going to complain about it. She claimed that she couldn't refund the money cuz the food was already made which didn't make any since cuz the minute we ordered and saw the location we called straight away ! Not going to this location anymore as long as she's the manager cuz knowing her we won't get any good service!
Stopped here on our way south from VA. Great food & service? Close to highway.