Absolutely the worst online ordering experience. Who does your hiring? Do you want to make money with a quality product? Or do you wa t the public upset because you hire project trash? You t3ll me.
JellyBean
I ordered 2 Crispy Fish sandwiches. Upon receipt, I found there was NO tartar sauce in both sandwiches. I showed to your server/cashier CJ and some other woman -the 2 DRY LOOKING CRISPY FISH SANDWICH. They were NOT surprised there was NO sauce in it. They were indifferent and flat out told me -"we ran out of tartar sauce" and assumed that was OK with me.AT the very least they offered NO APOLOGIES whatsoever for Intentionally failing to inform the customer.This sandwich was part of a 2 for $6 offer promotion wherein beautiful photos of your sandwich clearly showed the tartar sauce.I spoke to the manager and she replied- "I don't know why they didn't tell you we ran out of tartar sauce". NOT ONCE did she state that she will have a word with her team/staff about this.As I walked out of your establishment, I overheard another customer ordering for the same CRISPY FISH sandwich . I practically had to yell at your cashier CJ to remind the customer about the missing TARTAR sauce. True enough - that was the only time cashier CJ informed the customer.TO the business/franchise owner -- you have unmotivated LAZY workers. Suggest to Fire that entire team and replace everyone on that shift. There are many eager workers out there. Give the jobs to someone else and save your business.Date of visit March 29, 2024 - 6pmcashier CJ / and Manager Shyan at 2444 augusta highway --
Atmosphere: 1
Food: 1
Service: 1
Barrett Norris
They are incompetent and rely too much on a computer to tell them what to
Atmosphere: 3
Food: 3
Service: 1
Kelsalie Stephens
Food was so salty just couldn't enjoy.
Atmosphere: 4
Food: 2
Service: 5
Laken
I don’t think I’ve ever reviewed a restaurant unless it has been an amazing experience, however this Arby’s trip is on the opposite end of the spectrum. The workers were not polite and honestly incompetent. When I first pulled up I got a very unfriendly greeting from an employee you could tell clearly just didn’t want to be there (this is @ around 7pm - not too late). All 3 of the sauces I asked for (2 come w the meals, 1 I specially asked for extra of) were missing. So my options were then go back and wait through a line that I just sat in for 10 minutes, or go inside although I had gone to a drive thru for a reason. Then when I did go in and ask for a sauce, he handed me one of the 3. At this point I was annoyed and left, only to get home and see my son’s apple juice was also left out. Very unpleasant experience.
Food: 2
Service: 1
Shaun Powell
This is the worst Arby's. I hate it because I love Arby's and this one is right by my house but it's never up to par with the others. Roast beef under cooked and pink and red and old fries are the normal. It's sad if I want Arby's I drive up the road to another location that's farther up the road. I just went to this one for the last time. I literally just threw it away just now. Fries were visibly old and gross and the sandwich was a one bite in the trash. Whoever owns this store needs a surprise visit from corporate on an evening or weekend.
Atmosphere: 3
Food: 1
Service: 1
Maggie McCrackin
Just paid $2.79 for a medium sweet tea from Arby’s. What was the small is now the medium for the medium price. I could have done better at McDonalds and the tea would have tasted better too!!!
I ordered my food inside. there was a very long line for drive through. it did take about ten minutes to get my order but the food was fresh and I enjoyed the Christmas atmosphere while
Absolutely the worst online ordering experience. Who does your hiring? Do you want to make money with a quality product? Or do you wa t the public upset because you hire project trash? You t3ll me.
I ordered 2 Crispy Fish sandwiches. Upon receipt, I found there was NO tartar sauce in both sandwiches. I showed to your server/cashier CJ and some other woman -the 2 DRY LOOKING CRISPY FISH SANDWICH. They were NOT surprised there was NO sauce in it. They were indifferent and flat out told me -"we ran out of tartar sauce" and assumed that was OK with me.AT the very least they offered NO APOLOGIES whatsoever for Intentionally failing to inform the customer.This sandwich was part of a 2 for $6 offer promotion wherein beautiful photos of your sandwich clearly showed the tartar sauce.I spoke to the manager and she replied- "I don't know why they didn't tell you we ran out of tartar sauce". NOT ONCE did she state that she will have a word with her team/staff about this.As I walked out of your establishment, I overheard another customer ordering for the same CRISPY FISH sandwich . I practically had to yell at your cashier CJ to remind the customer about the missing TARTAR sauce. True enough - that was the only time cashier CJ informed the customer.TO the business/franchise owner -- you have unmotivated LAZY workers. Suggest to Fire that entire team and replace everyone on that shift. There are many eager workers out there. Give the jobs to someone else and save your business.Date of visit March 29, 2024 - 6pmcashier CJ / and Manager Shyan at 2444 augusta highway --
Atmosphere: 1
Food: 1
Service: 1
They are incompetent and rely too much on a computer to tell them what to
Atmosphere: 3
Food: 3
Service: 1
Food was so salty just couldn't enjoy.
Atmosphere: 4
Food: 2
Service: 5
I don’t think I’ve ever reviewed a restaurant unless it has been an amazing experience, however this Arby’s trip is on the opposite end of the spectrum. The workers were not polite and honestly incompetent. When I first pulled up I got a very unfriendly greeting from an employee you could tell clearly just didn’t want to be there (this is @ around 7pm - not too late). All 3 of the sauces I asked for (2 come w the meals, 1 I specially asked for extra of) were missing. So my options were then go back and wait through a line that I just sat in for 10 minutes, or go inside although I had gone to a drive thru for a reason. Then when I did go in and ask for a sauce, he handed me one of the 3. At this point I was annoyed and left, only to get home and see my son’s apple juice was also left out. Very unpleasant experience.
Food: 2
Service: 1
This is the worst Arby's. I hate it because I love Arby's and this one is right by my house but it's never up to par with the others. Roast beef under cooked and pink and red and old fries are the normal. It's sad if I want Arby's I drive up the road to another location that's farther up the road. I just went to this one for the last time. I literally just threw it away just now. Fries were visibly old and gross and the sandwich was a one bite in the trash. Whoever owns this store needs a surprise visit from corporate on an evening or weekend.
Atmosphere: 3
Food: 1
Service: 1
Just paid $2.79 for a medium sweet tea from Arby’s. What was the small is now the medium for the medium price. I could have done better at McDonalds and the tea would have tasted better too!!!
Atmosphere: 2
Food: 1
Service: 2
Nothing special just like all the
Atmosphere: 3
Food: 3
Service: 5
Parking: AdequateKid-friendliness: YesWheelchair accessibility: Yea
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Curly Fries, Smokehouse Brisket, French Dip, Roast Beef, Sauce
I ordered my food inside. there was a very long line for drive through. it did take about ten minutes to get my order but the food was fresh and I enjoyed the Christmas atmosphere while
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sauce
Restaurantji Recommends
Food and atmosphere all around is average for an Arby's though people in drive thru seem to think that Arby's sauce is ketchup.
Atmosphere: 3
Food: 3
Service: 1
Got halfway through my chicken sandwich before realizing it was raw in the middle. Hoping I don’t get sick. Ugh.
Atmosphere: 1
Food: 1
Service: 1
Quiet, ordered lady behind counter came out and helped me carry my food and drink to my table.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
I miss the HOT HAM AND CHEESE SANDWICH. It was the best.
Atmosphere: 4
Food: 4
Service: 5
Always have a good experience. Kaylie always makes sure my orders come out quick and made fresh. Great crew. Great job by all.
Atmosphere: 5
Food: 5
Service: 5