Placed a order online, called them said that they didn't get it and they have to call the manager to see where the order is, never called me back placed this order since 11:20am, called back to see why i have not received a call back yet they would not answer, my coworker called they answered and told her that they would have to call her back, she called back and they hung up on her. They our so rude i will never order from them ever again.
Atmosphere: 1
Service: 1
Sam BP
Ordered food, drove 15 minutes, when I parked I received a call telling me that they didn’t make my food, that they decided to close early… after taking my order, and making me drive all the way over there, then they didn’t feel like cooking it, and just went home… very unprofessional, you made me waste my gas and time for
Service: 1
Charlene Green
We have lived in North Charleston for five years and it took a while to find this place. This is the best Asian food in our area by far. The flavors are perfect. My family devoured over $200 worth of food. Every dish was perfect.
Food: 5
Service: 5
Zackery Owen
I ordered the sesame chicken, to find a clump of hair in my food.
Food: 1
Service: 1
Jeremiah
I researched a few places and the reviews for this place seemed to ding them for service and not the quality of the food which is the most important aspect for me. I normally tip at least 10% anyway for takeout so I wasn’t worried tbh.The food was really good and the service wasn’t anything to write home about. She didn’t respond when I said thank you or acknowledge me when I walked in, but it’s takeout. I ordered the large order of orange chicken with house fried rice and it was excellent. I would recommend this place, just go in with proper expectations of the other reviews regarding service.
Food: 5
Service: 4
Recommended dishes: House Fried Rice, Orange Chicken
Baheerah Tina Monty
NEVER AGAIN! The woman at the front desk has HORRIBLE communication skills. The food is average and honestly not worth the the $50 tab for rice and lo mein. I will not be ordering again. Lobby is full of dust… tables and chairs were full of dust.
Atmosphere: 1
Food: 1
Service: 1
rescuav8tor
I have been here many times and the food has been pretty good....It's the service from the very rude Chinese lady that I can't handle anymore.I go in tonight and she is typing on the computer. She never looked up, never anything. When she looked up she said nothing. It was as if I just stole the Buddha. That look would have killed satin.I had to initiate the order. She gave me the price and put the receipt with pen in front of me. I signed and tried to hand it to her. She throws her pointed finger toward the tip jar....No thank you, no ten minutes....no nothing.When it was ready ...here. that's it.I owe them nothing and frankly I will no longer support a local business that has no respect for its customers.
Atmosphere: 1
Food: 3
Service: 1
Marcelia Whaley
There's a lady that work up front very aggressive to certain people. I told her I was there to pick up an order then called Uber for verification and it still wasn't good enough. This not the only time, but be my guess they short staffed for a reason. And clean your windows no one can't eat seeing dead bugs.
Food: 1
Service: 1
Sydney Durgin
FRESH, QUALITY INGREDIENTS, EXCELLENTLY PREPARED ????.Without a doubt this is THE BEST Chinese Food in all of North Charleston and Goose Creek.I added a five-star Atmosphere rating because the owners clearly take pride in their establishment, keeping it immaculately clean.
Atmosphere: 5
Food: 5
Service: 5
Padres
I grew up on the Lower East Side of Manhattan near Chinatown. This is by far the closest taste to Chinese Food Back home. Try the Sesame Chicken!! Delicious!
First time ordering and the food was very very good. I will be back for sure.
Food: 4
Service: 4
Recommended dishes: Sesame Chicken
Sharon Brayfield
Tonight I ordered the wings appetizer. They were cooked properly, but were not made to order. I ordered them xxx spicy and did not receive what I asked for. The dry rub they put on the wings is nice and tastes ok, but they will not give you what you ask for when you want spicy on any if their selections. Their dinners they list on the menu as spicy are just not, even if you ask for extra spicy. The chef goes by his recipe and not what you request.
Atmosphere: 1
Food: 3
Service: 1
Sabrina Wolf
I have ordered from this place multiple times and have never had an issue, until today. I placed my order online, like I have multiple times and ordered the incorrect items. We do the dinner combo instead of the traditional meals, after I realized it I had called them to see if they could change it, when I was told they could not because it was already paid for I was completely fine with that. The issue I had was that when I made my phone call, I was told that my food was already ready, that also being another reason they couldn't change my order. So I proceeded to go pick up my order and it was not ready, after waiting approximately 10-15 mins, I asked to speak to the manager. When the manager approached the counter she rudely stated "What's the problem?" So I calmly let her know I understood that they couldn't change my order and I was completely fine with that, but I did not appreciate being lied to about my order being ready and that if it wasn't ready they shouldn't have stated so on the phone call. Instead of being understanding and just offering a simple apology, which I would have gladly taken, she starts to get loud and yelling about a refund, I continued to state it is not about the money but being lied to as a customer and to try to see it from my point of view. Needless to say she basically threw my money at me and yanked the food off of the counter. I will never deal with this establishment again, you do not treat your customers this way. Regardless of the lie just a simple apology would have been sufficient enough, to acknowledge that they were in the wrong.
Atmosphere: 1
Food: 1
Service: 1
Richard Buchanan
Never have to wait to long and the food always tastes amazing
L. Durocher
I will never give this place my money ever again…Horrible customer service!!!!!!!…After showing her my military ID for the discount and requesting a receipt I noticed she got angry and flipped out on me. ( I paid with a $100 bill)…Why would you get upset and start cursing out me in your language… especially blowing off my request…ASIAN GOURMET is RACIST!!!!!!!!…
Placed a order online, called them said that they didn't get it and they have to call the manager to see where the order is, never called me back placed this order since 11:20am, called back to see why i have not received a call back yet they would not answer, my coworker called they answered and told her that they would have to call her back, she called back and they hung up on her. They our so rude i will never order from them ever again.
Atmosphere: 1
Service: 1
Ordered food, drove 15 minutes, when I parked I received a call telling me that they didn’t make my food, that they decided to close early… after taking my order, and making me drive all the way over there, then they didn’t feel like cooking it, and just went home… very unprofessional, you made me waste my gas and time for
Service: 1
We have lived in North Charleston for five years and it took a while to find this place. This is the best Asian food in our area by far. The flavors are perfect. My family devoured over $200 worth of food. Every dish was perfect.
Food: 5
Service: 5
I ordered the sesame chicken, to find a clump of hair in my food.
Food: 1
Service: 1
I researched a few places and the reviews for this place seemed to ding them for service and not the quality of the food which is the most important aspect for me. I normally tip at least 10% anyway for takeout so I wasn’t worried tbh.The food was really good and the service wasn’t anything to write home about. She didn’t respond when I said thank you or acknowledge me when I walked in, but it’s takeout. I ordered the large order of orange chicken with house fried rice and it was excellent. I would recommend this place, just go in with proper expectations of the other reviews regarding service.
Food: 5
Service: 4
Recommended dishes: House Fried Rice, Orange Chicken
NEVER AGAIN! The woman at the front desk has HORRIBLE communication skills. The food is average and honestly not worth the the $50 tab for rice and lo mein. I will not be ordering again. Lobby is full of dust… tables and chairs were full of dust.
Atmosphere: 1
Food: 1
Service: 1
I have been here many times and the food has been pretty good....It's the service from the very rude Chinese lady that I can't handle anymore.I go in tonight and she is typing on the computer. She never looked up, never anything. When she looked up she said nothing. It was as if I just stole the Buddha. That look would have killed satin.I had to initiate the order. She gave me the price and put the receipt with pen in front of me. I signed and tried to hand it to her. She throws her pointed finger toward the tip jar....No thank you, no ten minutes....no nothing.When it was ready ...here. that's it.I owe them nothing and frankly I will no longer support a local business that has no respect for its customers.
Atmosphere: 1
Food: 3
Service: 1
There's a lady that work up front very aggressive to certain people. I told her I was there to pick up an order then called Uber for verification and it still wasn't good enough. This not the only time, but be my guess they short staffed for a reason. And clean your windows no one can't eat seeing dead bugs.
Food: 1
Service: 1
FRESH, QUALITY INGREDIENTS, EXCELLENTLY PREPARED ????.Without a doubt this is THE BEST Chinese Food in all of North Charleston and Goose Creek.I added a five-star Atmosphere rating because the owners clearly take pride in their establishment, keeping it immaculately clean.
Atmosphere: 5
Food: 5
Service: 5
I grew up on the Lower East Side of Manhattan near Chinatown. This is by far the closest taste to Chinese Food Back home. Try the Sesame Chicken!! Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wonton Soup
Restaurantji Recommends
First time ordering and the food was very very good. I will be back for sure.
Food: 4
Service: 4
Recommended dishes: Sesame Chicken
Tonight I ordered the wings appetizer. They were cooked properly, but were not made to order. I ordered them xxx spicy and did not receive what I asked for. The dry rub they put on the wings is nice and tastes ok, but they will not give you what you ask for when you want spicy on any if their selections. Their dinners they list on the menu as spicy are just not, even if you ask for extra spicy. The chef goes by his recipe and not what you request.
Atmosphere: 1
Food: 3
Service: 1
I have ordered from this place multiple times and have never had an issue, until today. I placed my order online, like I have multiple times and ordered the incorrect items. We do the dinner combo instead of the traditional meals, after I realized it I had called them to see if they could change it, when I was told they could not because it was already paid for I was completely fine with that. The issue I had was that when I made my phone call, I was told that my food was already ready, that also being another reason they couldn't change my order. So I proceeded to go pick up my order and it was not ready, after waiting approximately 10-15 mins, I asked to speak to the manager. When the manager approached the counter she rudely stated "What's the problem?" So I calmly let her know I understood that they couldn't change my order and I was completely fine with that, but I did not appreciate being lied to about my order being ready and that if it wasn't ready they shouldn't have stated so on the phone call. Instead of being understanding and just offering a simple apology, which I would have gladly taken, she starts to get loud and yelling about a refund, I continued to state it is not about the money but being lied to as a customer and to try to see it from my point of view. Needless to say she basically threw my money at me and yanked the food off of the counter. I will never deal with this establishment again, you do not treat your customers this way. Regardless of the lie just a simple apology would have been sufficient enough, to acknowledge that they were in the wrong.
Atmosphere: 1
Food: 1
Service: 1
Never have to wait to long and the food always tastes amazing
I will never give this place my money ever again…Horrible customer service!!!!!!!…After showing her my military ID for the discount and requesting a receipt I noticed she got angry and flipped out on me. ( I paid with a $100 bill)…Why would you get upset and start cursing out me in your language… especially blowing off my request…ASIAN GOURMET is RACIST!!!!!!!!…