Flavors & toppings were great, but dough was raw. $7.17 wasted.
ukmum1996
Very long wait to get served, but expected this time of the year. The cinnabon rolls were perfect, as usual.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cinnamon Roll, Side of Cream Cheese Frosting
Tracy Green
I have never been treated so rudely by an employee. I ordered 1 cinnamon roll and the employee tried to upsell me on 6 take home rolls. I had to tell her several times i didnt want them. I asked for drip coffee and was told "we don't have that." It states right on the menu you do, so I asked what is that, pointing at the menu? Clearly the employee didn't feel like brewing coffee, or whatever, so proceeded to charge me for a $5 coffee, ready made, instead of the $2 coffee I wanted. When I realized they actually do have coffee urns, just no coffee was made, I asked for my order to be cancelled. When I asked for my order cancelled and a refund, before she had even begun making the order- so no big inconvenience- she became irate, asked me to leave. I asked for a recipt that I had been refunded and she said "I'm finna go off. I'm finna go off." She gave me a receipt that I had been refunded $5.04, not the $10 that I was charged so I informed her that it was incorrect and she continues huffing and puffing, complaining that I am just an unreasonable person, why can't I just take the $5 coffee, while I'm standing there calmly waiting for my receipt. She's going back and forth from that and threatening to "go off." She finally tells me that she can't print a receipt for the whole amount, the manager isn't in yet, if I'm not refunded the whole amount in a few days I can come back. I'm not coming back. I don't even live close to here! This employee should not be in customer service.
June Virden
Too expensive for my pocketbook.
Takira Spikes
I was truly amazed with my experience the staff were very friendly and the cinnamon rolls were very fresh. So glad they brought it back!
Carrol Sous
I like the taste of Cinnabons and the service was good I just think they were very overpriced because I've got a friend who can make better. But if you're in the mall and want something sweet this is the place to check out.
J Van
They'll look you straight in the face and say "No, you can't buy a single roll, only a box of day old rolls" when they have fresh rolls sitting there. The reason? They have just enough to box up and sell the end day and if you buy one they won't be able to fill a whole box.
Chel A.
I popped by while in the mall for a quick sweet! Originally I stopped by when they first opened and was told I would have to wait another hour for the rolls to be cooked. Not trying to be a stickler but one would expect the pastries to be ready to serve when the bakery opens versus an hour after opening. After doing alittle shopping I stopped by again as I headed back and the rolls were available. For rolls that cost well over $5 they were beautiful and great in size but I'd have to say I've tried ones that tasted better. Such as the grocery store. Personally I would not recommend as I've mastered homemade cinnamon rolls myself which are cheaper and tastier.
The cinnamon rolls look better than they taste (I'm used to local bakery rolls, so this is influencing my opinion). But I was craving sugar and this still hit the spot. Service was fine. Direct communication, to the point, and speedy delivery of food to the pick up station.
liliana mora
Me and my family came today and got free Cinnabon and the staff was very welcoming! Great place
Jb Utrera
I liked the hot Cinnabons they were good
Pamela Ward
In my opinion, this is one of the rudest establishments ever...... In my opinion, the black female that works there is NEVER friendly. Walking away was the better option because I couldn't stomach eating something from someone who could care less. If you hate your job so much that you cannot even greet the customers, why even bother coming to work? But what's the use in calling the owner when it doesn't make a difference at all....... Thumbs down. I wish that I could give zero stars. Auntie Ann's, Sbarro, and Cinnabon are connected. I have experienced Horrible service at all of them because all of them use some of the same employees. In my opinion, it starts with management. They never smile so I guess the employees adopted the same attitudes.
Ken C
Good but wait was too long. They had ran out of the Classic Cinnabon. Otherwise, it was okay.
Flavors & toppings were great, but dough was raw. $7.17 wasted.
Very long wait to get served, but expected this time of the year. The cinnabon rolls were perfect, as usual.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cinnamon Roll, Side of Cream Cheese Frosting
I have never been treated so rudely by an employee. I ordered 1 cinnamon roll and the employee tried to upsell me on 6 take home rolls. I had to tell her several times i didnt want them. I asked for drip coffee and was told "we don't have that." It states right on the menu you do, so I asked what is that, pointing at the menu? Clearly the employee didn't feel like brewing coffee, or whatever, so proceeded to charge me for a $5 coffee, ready made, instead of the $2 coffee I wanted. When I realized they actually do have coffee urns, just no coffee was made, I asked for my order to be cancelled. When I asked for my order cancelled and a refund, before she had even begun making the order- so no big inconvenience- she became irate, asked me to leave. I asked for a recipt that I had been refunded and she said "I'm finna go off. I'm finna go off." She gave me a receipt that I had been refunded $5.04, not the $10 that I was charged so I informed her that it was incorrect and she continues huffing and puffing, complaining that I am just an unreasonable person, why can't I just take the $5 coffee, while I'm standing there calmly waiting for my receipt. She's going back and forth from that and threatening to "go off." She finally tells me that she can't print a receipt for the whole amount, the manager isn't in yet, if I'm not refunded the whole amount in a few days I can come back. I'm not coming back. I don't even live close to here! This employee should not be in customer service.
Too expensive for my pocketbook.
I was truly amazed with my experience the staff were very friendly and the cinnamon rolls were very fresh. So glad they brought it back!
I like the taste of Cinnabons and the service was good I just think they were very overpriced because I've got a friend who can make better. But if you're in the mall and want something sweet this is the place to check out.
They'll look you straight in the face and say "No, you can't buy a single roll, only a box of day old rolls" when they have fresh rolls sitting there. The reason? They have just enough to box up and sell the end day and if you buy one they won't be able to fill a whole box.
I popped by while in the mall for a quick sweet! Originally I stopped by when they first opened and was told I would have to wait another hour for the rolls to be cooked. Not trying to be a stickler but one would expect the pastries to be ready to serve when the bakery opens versus an hour after opening. After doing alittle shopping I stopped by again as I headed back and the rolls were available. For rolls that cost well over $5 they were beautiful and great in size but I'd have to say I've tried ones that tasted better. Such as the grocery store. Personally I would not recommend as I've mastered homemade cinnamon rolls myself which are cheaper and tastier.
Come on its Cinnabon
The Oreo shake was very good
Restaurantji Recommends
The cinnamon rolls look better than they taste (I'm used to local bakery rolls, so this is influencing my opinion). But I was craving sugar and this still hit the spot. Service was fine. Direct communication, to the point, and speedy delivery of food to the pick up station.
Me and my family came today and got free Cinnabon and the staff was very welcoming! Great place
I liked the hot Cinnabons they were good
In my opinion, this is one of the rudest establishments ever...... In my opinion, the black female that works there is NEVER friendly. Walking away was the better option because I couldn't stomach eating something from someone who could care less. If you hate your job so much that you cannot even greet the customers, why even bother coming to work? But what's the use in calling the owner when it doesn't make a difference at all....... Thumbs down. I wish that I could give zero stars. Auntie Ann's, Sbarro, and Cinnabon are connected. I have experienced Horrible service at all of them because all of them use some of the same employees. In my opinion, it starts with management. They never smile so I guess the employees adopted the same attitudes.
Good but wait was too long. They had ran out of the Classic Cinnabon. Otherwise, it was okay.