Store was open per their hours but no pretzels. Don't open unless all advertised items are ready! Pretty simple
Atmosphere: 3
Food: 1
Service: 1
Kameron ALSTON (Foodie Lady Kam)
The chocolate chip cookies tasted like baking soda.
Atmosphere: 5
Food: 1
Service: 5
Sheena Smalls
Professional staff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Cookie 16 Round Cake
Nichole Weaver
Do not order from this place! Not only do they charge extra for each character, but they were rude. When I asked about the policy on charging extra for each character, the associate manager avoided answering. It is up to whomever takes the order on how much they want to charge you. It is supposed to be an extra charge of $6 for any decor not in their book. However I was told by the general manager that she was going to charge me $15 extra. Why? Probably because I am not the right skin color. Not only are they charging more based on skin color, but they are not supposed to do licensed material and yet they do.
Service: 1
J Van
$0.45 "convince fee", no explanation of what it is. Not mentioned before hand. Added by cashier. Removed and re-added my review because GAC is just going to comment "We're sorry, email us!" but no one will respond to that email.
Atmosphere: 2
Food: 1
Service: 1
Saundra Broughton
Is it me or the cookies don't quite taste the same! I always get the snicker doodles and peanut butter their my favorite but doesn't taste the same not to mention prices are higher ?
Atmosphere: 5
Food: 3
Service: 5
Kylie Davis
I had the worst experience ever !
Patricia Chase
Cookies were delicious
Rose Davis
Best cookies and staff
Seven Love
The cookie I had was good service was poor when a customer enters train your employees to speak and use words thru out the transaction not I pull out my card you reach than turn the screen towards me these young generations give piss poor performance to often smh as I mention the cookie was good not good enough for me to ever return
Service was awful. Food was good when we finally got it. Will no longer go there. From now on, I'll find an Auntie Anne's.
Paul Williams
This place is linked with Pretzel Maker and I was very displeased! The cookie I had was stale and majority of them were very small with little icing. I certainly believe it’s because the employees don’t want to make the effort to do their job. Plus one worker in particular, she was very rude. I was standing there talking to her and it’s as if I was a ghost. Just when I was about to walk out though somebody came in. Guess what happened. Instantaneous service and not only that finally I was being attended. It shouldn’t take a crowd of people for them to do their job.
Jemima Robertson
It was a great experience overall. Great choice when dessert hunting. It was a bit of a wait but everything that was ordered was made accordingly. Additionally purchases was made at the register. The man that made the Fudge Brownie Delight did a fantastic job. The Fudge Brownie Delight was made how I wanted and not how it orginally comes. Thanks a bunch and greatly appreciate the service provided.⭐⭐⭐⭐⭐??????????
Nancy B.
Older white lady was kind and patient. Younger African American employee was rude and really hates her job.
Deborah Gambrell
I really don't want to give it one star because I spent $13.66 here bought 4 Cookies notice there was a sign on the wall saying buy 5 get one free, I asked the cashier about it and was told the sign was not up to date and it did not apply to what I ordered. First of all that is false advertisment and then when I bring it to his attentioI am dismissed and then Charged on my receipt comodity charge @ my expense.
Store was open per their hours but no pretzels. Don't open unless all advertised items are ready! Pretty simple
Atmosphere: 3
Food: 1
Service: 1
The chocolate chip cookies tasted like baking soda.
Atmosphere: 5
Food: 1
Service: 5
Professional staff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Cookie 16 Round Cake
Do not order from this place! Not only do they charge extra for each character, but they were rude. When I asked about the policy on charging extra for each character, the associate manager avoided answering. It is up to whomever takes the order on how much they want to charge you. It is supposed to be an extra charge of $6 for any decor not in their book. However I was told by the general manager that she was going to charge me $15 extra. Why? Probably because I am not the right skin color. Not only are they charging more based on skin color, but they are not supposed to do licensed material and yet they do.
Service: 1
$0.45 "convince fee", no explanation of what it is. Not mentioned before hand. Added by cashier. Removed and re-added my review because GAC is just going to comment "We're sorry, email us!" but no one will respond to that email.
Atmosphere: 2
Food: 1
Service: 1
Is it me or the cookies don't quite taste the same! I always get the snicker doodles and peanut butter their my favorite but doesn't taste the same not to mention prices are higher ?
Atmosphere: 5
Food: 3
Service: 5
I had the worst experience ever !
Cookies were delicious
Best cookies and staff
The cookie I had was good service was poor when a customer enters train your employees to speak and use words thru out the transaction not I pull out my card you reach than turn the screen towards me these young generations give piss poor performance to often smh as I mention the cookie was good not good enough for me to ever return
Restaurantji Recommends
Service was awful. Food was good when we finally got it. Will no longer go there. From now on, I'll find an Auntie Anne's.
This place is linked with Pretzel Maker and I was very displeased! The cookie I had was stale and majority of them were very small with little icing. I certainly believe it’s because the employees don’t want to make the effort to do their job. Plus one worker in particular, she was very rude. I was standing there talking to her and it’s as if I was a ghost. Just when I was about to walk out though somebody came in. Guess what happened. Instantaneous service and not only that finally I was being attended. It shouldn’t take a crowd of people for them to do their job.
It was a great experience overall. Great choice when dessert hunting. It was a bit of a wait but everything that was ordered was made accordingly. Additionally purchases was made at the register. The man that made the Fudge Brownie Delight did a fantastic job. The Fudge Brownie Delight was made how I wanted and not how it orginally comes. Thanks a bunch and greatly appreciate the service provided.⭐⭐⭐⭐⭐??????????
Older white lady was kind and patient. Younger African American employee was rude and really hates her job.
I really don't want to give it one star because I spent $13.66 here bought 4 Cookies notice there was a sign on the wall saying buy 5 get one free, I asked the cashier about it and was told the sign was not up to date and it did not apply to what I ordered. First of all that is false advertisment and then when I bring it to his attentioI am dismissed and then Charged on my receipt comodity charge @ my expense.