Some of the best staff since Covid. So willing to get a great order for us. Jackson was awesome deserves a raise! Manager material.
Atmosphere: 5
Food: 5
Service: 5
Shannon Davis
The staff in this place sucks. I walked in at 4pm on a Saturday with NO ONE in front of me. Not only did no one (out of the 4 employees there) address me. I literally had to say "excuse me" to the girl who came up with a cone in her hand 3 times and ask her if someone was supposed to be there to help. She's like "someone is supposed to be up here. i dont know where she is". And this unprofessional airpod wearing person went back to scooping ice cream like I wasn't even standing there. She proceeds to yell at the guy working and nods her head towards me. He looked me dead in my eye and continued slipping a label on a cup. Again... There was NO ONE in front of me and NO line wrapped around the building. Honestly sick of these near useless so-called employees at these establishments. Trash... All of them.
Atmosphere: 1
Service: 1
Anonymous Anonymous
I visited here with my children today 2/26/24 at almost 6 in the evening. I stood around waiting to order ice cream for about 10mins and no one ever said anything to me. Not even a hello when I walked in. After the first 5mins I thought maybe I should order at the kiosk but you can’t order baskin at the kiosk. So I waited another 5mins before I eventually left. I visit this location for Dunkin’ every single morning and don’t have a problem in the mornings but the afternoon staff sucks!!! 0/10 do not recommend!
Service: 1
seabee2003
This is a Dunkin Donuts /Baskin Robbins. The service was friendly and fast. We got a milkshake and a cappuccino blast, and they were made to perfection.
YESENIA DIAZ
Came here around 8pm. They told me they were closed..but there were 4 teenagers working. So i guess they closed early.
Hannah Catoe
I was on the hunt for someone that did custom ice cream cakes, and thank goodness I called around. The bakery at Food Lion mentioned Baskin Robbins and they did an excellent job!!! It was a very specific thing I wanted and they delivered for a great price and efficient service. It was ready before the time I requested and that actually ended up working in my favor. I'll definitely do this again. Nice staff, too.
Trenton Chantemerle
Their listing lies as says they are open till 10pm but the workers say they close at 9pm. Fix your hours. Lady was rude as well
Jan
They lack in customer service. Drive thru was a joke. I won't be back nor recommend to anyone.I'll drive a bit further and go to any other place that respects customers and trains their employees to this
Summer Walker
Lobby closed!! DRIVE THRU ONLY! No menu of what kind of ice cream to order. Not sure why the lobby was closed. I think someone needs to come in and review the management and the way things are handled.
Jesse Lee
Placed my order. It's my birthday and i really wanted a HOT FUDGE SUNDAY. Paid for it. Then the kid said. We have no hot FUDGE. You want Carmel I stead.Ugh no why didn't you tell me before I paid.
This place is no good online says it closed at 10. It is already closed we came out just to get ice cream .do not recommend this place
kaliegh hall
Lobby closed at 7pm, had to wait in the drive through for 15 minutes with only one other car when 3 workers were inside
Elise Shelley
Fast and friendly service. Had a cappaccino caramel blast, and it was the bomb! (Get it? Lol) I love that it is a Baskin Robbins and a Dunkin Donuts, all in one stop! ?
Sahirah al-Uqdah
I went to this location because I was passing through Rock Hill. The waif time in drive thru was ridiculous long. Not sure why because once I did order and pull around there were no other customers in front of me; however, at least 5 other cars were behind me waiting to order. Staff were very friendly which is why I give the location 5 stars.
Charmé Petersen
The dining room was clean, but the staff really struggle with the Baskin Robbins side of the business.
Some of the best staff since Covid. So willing to get a great order for us. Jackson was awesome deserves a raise! Manager material.
Atmosphere: 5
Food: 5
Service: 5
The staff in this place sucks. I walked in at 4pm on a Saturday with NO ONE in front of me. Not only did no one (out of the 4 employees there) address me. I literally had to say "excuse me" to the girl who came up with a cone in her hand 3 times and ask her if someone was supposed to be there to help. She's like "someone is supposed to be up here. i dont know where she is". And this unprofessional airpod wearing person went back to scooping ice cream like I wasn't even standing there. She proceeds to yell at the guy working and nods her head towards me. He looked me dead in my eye and continued slipping a label on a cup. Again... There was NO ONE in front of me and NO line wrapped around the building. Honestly sick of these near useless so-called employees at these establishments. Trash... All of them.
Atmosphere: 1
Service: 1
I visited here with my children today 2/26/24 at almost 6 in the evening. I stood around waiting to order ice cream for about 10mins and no one ever said anything to me. Not even a hello when I walked in. After the first 5mins I thought maybe I should order at the kiosk but you can’t order baskin at the kiosk. So I waited another 5mins before I eventually left. I visit this location for Dunkin’ every single morning and don’t have a problem in the mornings but the afternoon staff sucks!!! 0/10 do not recommend!
Service: 1
This is a Dunkin Donuts /Baskin Robbins. The service was friendly and fast. We got a milkshake and a cappuccino blast, and they were made to perfection.
Came here around 8pm. They told me they were closed..but there were 4 teenagers working. So i guess they closed early.
I was on the hunt for someone that did custom ice cream cakes, and thank goodness I called around. The bakery at Food Lion mentioned Baskin Robbins and they did an excellent job!!! It was a very specific thing I wanted and they delivered for a great price and efficient service. It was ready before the time I requested and that actually ended up working in my favor. I'll definitely do this again. Nice staff, too.
Their listing lies as says they are open till 10pm but the workers say they close at 9pm. Fix your hours. Lady was rude as well
They lack in customer service. Drive thru was a joke. I won't be back nor recommend to anyone.I'll drive a bit further and go to any other place that respects customers and trains their employees to this
Lobby closed!! DRIVE THRU ONLY! No menu of what kind of ice cream to order. Not sure why the lobby was closed. I think someone needs to come in and review the management and the way things are handled.
Placed my order. It's my birthday and i really wanted a HOT FUDGE SUNDAY. Paid for it. Then the kid said. We have no hot FUDGE. You want Carmel I stead.Ugh no why didn't you tell me before I paid.
Restaurantji Recommends
This place is no good online says it closed at 10. It is already closed we came out just to get ice cream .do not recommend this place
Lobby closed at 7pm, had to wait in the drive through for 15 minutes with only one other car when 3 workers were inside
Fast and friendly service. Had a cappaccino caramel blast, and it was the bomb! (Get it? Lol) I love that it is a Baskin Robbins and a Dunkin Donuts, all in one stop! ?
I went to this location because I was passing through Rock Hill. The waif time in drive thru was ridiculous long. Not sure why because once I did order and pull around there were no other customers in front of me; however, at least 5 other cars were behind me waiting to order. Staff were very friendly which is why I give the location 5 stars.
The dining room was clean, but the staff really struggle with the Baskin Robbins side of the business.