I had the most awful experience at this Firehouse today. Usually when I go everything is calm pleasant and the workers are nice but I came today at 2:00 p.m. eastern time and it was terrible. I tried to get the $16 deal which included two medium subs two chips and two drinks and it said do it in the app or online I tried to add it online and it kept giving me error messages I don't know if it was because too many orders were being put in or something but I went into the restaurant to see if they would honor the deal because of the error messages and I had some coupons of my own with me. I asked the first guy could he honor it because I couldn't get it to go through online or on the app he wanted me to log into the app and show him that it's saying an error message and so I tried to log into the app but my phone was taking a really long time it's my fault I need to get rid of this phone it's been with me a while now and I've dropped it plenty of times but he was acting rude and then another young lady came up and she was like no, we can't honor that because it says online or on the app and I told her well online and on the app is giving me error messages and then I said okay can you just use my coupons one of my coupons said free combo and it ( it had chips and a drink in parentheses . I've had a bunch of firehouse coupons before because I go to Firehouse quite frequently I usually go to the one on woodruff road though and when it says free chips and drink it doesn't say free combo the coupon says free chips and drink with the purchase of a sub she told me that the free combo meant the chips and a drink the free combo didn't include the sub so I had another coupon and she stacked that coupon and it ended up basically being the same as the $16 but there was a lot of people behind me and I literally had to be embarrassed in front of all those people just because they didn't want to honor a $16 deal online and they were rude and then to make matters worse when I finally paid for everything and got in the car and my mom and my sister tasted their subs they said they were disgusting and I don't know if they were going too fast or what the situation was but the subs were gross and it was just an overall really bad experience right before Easter. It truly ruined my day.Wheelchair accessibility: No wheel chairs for the disabled
Atmosphere: 1
Food: 1
Service: 1
I KNOW THE TRUTH
Better than subway
Atmosphere: 5
Food: 5
Service: 5
Stephen Mulkey
Great sub, good place to stop in and eat.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: New York Steamer
Julie Roddy
I pray they don’t get rid of Hawaii barbecue sandwich I beg you
Py r
Once inside, atmosphere was very inviting. I ordered a medium hook n ladder with oil and vinegar added? Yum!!! And, the sandwich was nice and warm ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Hook & Ladder
Megan Bailey
They service their online orders before dinning room guests. We waited on 2 subs for over 20 minutes and there was little people in the dinning room. Personally you should service your face to face customers first.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
Tony G
Love this place ❤️
Atmosphere: 4
Food: 4
Service: 4
david brewer
Good service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
slaying on fleek cc
It was so Delicious Thank you?
Atmosphere: 5
Food: 5
Service: 5
Kayla Meyer
Food is good, but I ALWAYS have to wait 40-45 minutes to get it. Even if ordered through the app ahead of time and there are 3 people in the kitchen...
I visited this location on 11/09/23 during the early day lunch. I ordered my food online and the pickup time was for 12:40pm. I walked in and I wasn't greeted by anyone. I went and got my drink and waited for my order. The two guys at the end of the line were talking and playing around while the rest of the crew was pretty serious about what they were doing. The manager came out and was very matter of fact that there should be no talking on the line. She wanted the food to be getting out to the room full of waiting customers. The two guys at the end were rolling their eyes and talking about the manager. She had to come out again and say something. I was on my lunch break, and I left around 12:55pm. I was there at 12:35pm and food was supposed to be picked up at 12:40. 15 minutes of entire foolishness. I didn't like the meatball sub, but I did like the Hawaiian Roll one. I don't intend on coming back just because of the service and their disregard for their manager.I don't know her name, but the manager was awesome. You can tell she's concerned about service and that she runs a tight ship. If I could give her five stars for herself, I would. We need more managers in these restaurants like her.
Atmosphere: 1
Food: 3
Service: 1
Jonathan Upton
I came in on my lunch break last week and was not greeted when I walked in. I then immediately had to witness the manager berating her employees about something. The manager rung me up and was extremely short and rude to me. Took 20 minutes for my sub to get out and when I got it, it wasn't even what I ordered. Went back up to try and get it resolved and the manager was again very rude and rolled her eyes at me a few times. I did not feel welcome in that establishment and don't plan on coming back.
Atmosphere: 1
Food: 2
Service: 1
Camellia Goldsmith
I ordered the hero medium sub. I ordered with no tomatoes due to an allergy. Get the sub all the way home and there's tomatoes on the sub. The sub was also missing the roast beef it comes with. Forgot to give the pickle.... like come on!!!???
Atmosphere: 1
Food: 1
Service: 1
Dale Duberry
Very good subs is all I can say..
Atmosphere: 5
Food: 5
Service: 5
Jason Mack
Bad customer service, no greeting, stood in front of the register for over 10 mins before someone took my order almost walked out too much standing around chit chatting talking amongst the manager and staff while customers await to place their order. No urgency at all.
I had the most awful experience at this Firehouse today. Usually when I go everything is calm pleasant and the workers are nice but I came today at 2:00 p.m. eastern time and it was terrible. I tried to get the $16 deal which included two medium subs two chips and two drinks and it said do it in the app or online I tried to add it online and it kept giving me error messages I don't know if it was because too many orders were being put in or something but I went into the restaurant to see if they would honor the deal because of the error messages and I had some coupons of my own with me. I asked the first guy could he honor it because I couldn't get it to go through online or on the app he wanted me to log into the app and show him that it's saying an error message and so I tried to log into the app but my phone was taking a really long time it's my fault I need to get rid of this phone it's been with me a while now and I've dropped it plenty of times but he was acting rude and then another young lady came up and she was like no, we can't honor that because it says online or on the app and I told her well online and on the app is giving me error messages and then I said okay can you just use my coupons one of my coupons said free combo and it ( it had chips and a drink in parentheses . I've had a bunch of firehouse coupons before because I go to Firehouse quite frequently I usually go to the one on woodruff road though and when it says free chips and drink it doesn't say free combo the coupon says free chips and drink with the purchase of a sub she told me that the free combo meant the chips and a drink the free combo didn't include the sub so I had another coupon and she stacked that coupon and it ended up basically being the same as the $16 but there was a lot of people behind me and I literally had to be embarrassed in front of all those people just because they didn't want to honor a $16 deal online and they were rude and then to make matters worse when I finally paid for everything and got in the car and my mom and my sister tasted their subs they said they were disgusting and I don't know if they were going too fast or what the situation was but the subs were gross and it was just an overall really bad experience right before Easter. It truly ruined my day.Wheelchair accessibility: No wheel chairs for the disabled
Atmosphere: 1
Food: 1
Service: 1
Better than subway
Atmosphere: 5
Food: 5
Service: 5
Great sub, good place to stop in and eat.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: New York Steamer
I pray they don’t get rid of Hawaii barbecue sandwich I beg you
Once inside, atmosphere was very inviting. I ordered a medium hook n ladder with oil and vinegar added? Yum!!! And, the sandwich was nice and warm ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Hook & Ladder
They service their online orders before dinning room guests. We waited on 2 subs for over 20 minutes and there was little people in the dinning room. Personally you should service your face to face customers first.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Italian
Love this place ❤️
Atmosphere: 4
Food: 4
Service: 4
Good service and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
It was so Delicious Thank you?
Atmosphere: 5
Food: 5
Service: 5
Food is good, but I ALWAYS have to wait 40-45 minutes to get it. Even if ordered through the app ahead of time and there are 3 people in the kitchen...
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
I visited this location on 11/09/23 during the early day lunch. I ordered my food online and the pickup time was for 12:40pm. I walked in and I wasn't greeted by anyone. I went and got my drink and waited for my order. The two guys at the end of the line were talking and playing around while the rest of the crew was pretty serious about what they were doing. The manager came out and was very matter of fact that there should be no talking on the line. She wanted the food to be getting out to the room full of waiting customers. The two guys at the end were rolling their eyes and talking about the manager. She had to come out again and say something. I was on my lunch break, and I left around 12:55pm. I was there at 12:35pm and food was supposed to be picked up at 12:40. 15 minutes of entire foolishness. I didn't like the meatball sub, but I did like the Hawaiian Roll one. I don't intend on coming back just because of the service and their disregard for their manager.I don't know her name, but the manager was awesome. You can tell she's concerned about service and that she runs a tight ship. If I could give her five stars for herself, I would. We need more managers in these restaurants like her.
Atmosphere: 1
Food: 3
Service: 1
I came in on my lunch break last week and was not greeted when I walked in. I then immediately had to witness the manager berating her employees about something. The manager rung me up and was extremely short and rude to me. Took 20 minutes for my sub to get out and when I got it, it wasn't even what I ordered. Went back up to try and get it resolved and the manager was again very rude and rolled her eyes at me a few times. I did not feel welcome in that establishment and don't plan on coming back.
Atmosphere: 1
Food: 2
Service: 1
I ordered the hero medium sub. I ordered with no tomatoes due to an allergy. Get the sub all the way home and there's tomatoes on the sub. The sub was also missing the roast beef it comes with. Forgot to give the pickle.... like come on!!!???
Atmosphere: 1
Food: 1
Service: 1
Very good subs is all I can say..
Atmosphere: 5
Food: 5
Service: 5
Bad customer service, no greeting, stood in front of the register for over 10 mins before someone took my order almost walked out too much standing around chit chatting talking amongst the manager and staff while customers await to place their order. No urgency at all.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Italian