The portions for soup have gone down which is ok because the pricing hasn't. This used to be one of my favorite places to go on a cold day for soup and bread. Seems now it's just a place of nostalgia. I haven't had a food item I don't like from there, however.
Chief116 N
The balsamic chicken was really good and tender. Wasn’t expecting such a small portion, but it is great for lunch that and a salad really rounds out a good meal. Nice job.
Cristina Gibbons
Service was good. Food left a lot to be desired. Crispy pickle chips weren't at all crispy. My husband's well done burger was medium and my Cajun pasta was ALL cajun- could taste nothing else. Been at other locations and was delicious. We will never go back here.
Audrey Zongrone
Haven't always had luck there, but my mind has changed. We ordered delivery from there, balsamic chicken. The chicken was actually delicious! It was still hot and juicy, cooked perfectly, but one of my sides was missing. I emailed (?) the restaurant. Next day the manager called, apologized and sent me a $20 gift card! Unnecessary, but fantastic just the same! We went back last night. Hubby had the burger and loved it. I had the 7 oz filet, it was truly amazing! Tender and cooked perfectly, better than some I've had that cost twice as much! The server was great! She overheard me say that I needed to wash my hands and immediately popped hand sanitizer on the table. My first thought was that she should be working in a higher end place so she can get bigger tips. The prices are cheap, but the food, lately, is very good, and so is the service!
Kevin Whitson
I am going to give this place a 3 star review because it is normally an excellent place to have a meal out. We have never left disappointed until today. Excuse me for not having names.We ended up leaving today without ordering. The greeter sat us and brought out the menus and was excellent. He was very attentive as he noticed after a few minutes we still had not been seen by our server. He said that he would see if he could get her.Unfortunately we witnessed that exchange and the waitress exhibited a very unprofessional attitude. We decided then to leave because we weren't about to stay and be treated rudely by our waitress. So to our greeter a big thumbs up. You did a great job. Our leaving only reflects on the waitress. We are sorry we missed out on our meal here.
Jennifer Cole
The meal was acceptable at this location. Probably wouldn't label it as a favorite.Chicken strips were a bit rubbery.Our server was very friendly, helpful, and provided the best service within her abilities. Other staff did seem to leave her hanging when she needed the extra assistance. they seemed to be short staffed, which is understandable.I don't know if it was mostly me, but my partner seemed to notice is as well, but the entrance and dining area had a slightly unpleasant odor, almost like a restroom smell, or like dirty mop water. It nearly caused us to decide to leave, and questions the cleanliness of the establishment. I'm sure its something that could be improved for future guests.
V9464CImariak
We visited the Spartanburg, SC location. The 3 employees standing at the hostess station were engaged in back and forth conversation for a good 2 minutes before I interrupted them to ask if there was seating available for 2. There was noone else in the waiting area except us, by the way. They didn't even acknowledge we were standing right in front of them until I said something. Then there's the wait. It took 45 mins to get our food. My soup was supposed to come before the meal but ends up coming with it instead. The portions are definitely smaller, but the quality of the food is what's plummeted in the past 10 years or so. This was our last visit to see if there was any improvement from the prior year, but it's only gotten worse. Restaurant management needs to get it together..between staff training and quality food suppliers, something has to give for this location to last much longer. .
Darren Marfice
Went there tonight with my friend after having not been in a few years. Our servers name was Traci & it was her first night. She was absolutely awesome. Our orders were accurate, our drinks stayed filled & she was very attentive. She was friendly & made us feel welcomed from the moment we sat down.I truly enjoyed my experience.
Bet51
We were traveling to Knoxville TN and stopped to get a quick lunch. It took more than an hour to be seated, order our lunch, be served and pay our check. We finally had to find the manager to get our check. Sadly there was no more than 12 people in the restaurant. Most of the time the staff was not present in the restaurant and the manager only came out of the back when I asked for her. I described my issues to the manager and she only had excuses (I was unloading a truck, I had to work the line, it's the server's first day...). Never an apology for the terrible service. Also the carpets were dirty and the bathroom issues described over a year ago in another review have gotten worse. Avoid this O'Charley's.
Ash Cl
If you want a horribly brown and wilted salad then sure it’s the best place to eat. You have to be pretty incompetent to screw up a salad. NEVER AGAIN.
This was our second and last visit since we moved here 8 years ago. The first time was 3 years ago. We sat at the bar, ordered an appetizer and the bartender forgot about our order. The place was dirty. Today we decided to try again. Waited to be seated (no one at door). Ordered drinks and meal. Server forgot the drinks. Waited more than 30 min for food and it was NOT good. Never Again!
Dawn Cram
Picked out what I was going to order from their menu before getting there. To my surprise this is what my order came out to be compared to the 3 large pieces of fish in their photo. And asked for French fries to be extra extra crispy. Most were not even crispy. Very disappointed. We use to eat at O'Charlies all the time in Michigan before we moved. Now we are moving to SC and this is what we got.
Patricia Shields
Decided to have dinner here. Sat right down at the bar. Waited over a half hour to get ask what we were drinking. Had to ask for menus awhile later. Half hour later someone takes our order. Husbands salad came out but no utensils. He went up front and ask for them and they had to put down their phones to make up a set. In the meantime the couple next to us put a $20 bill down and left. I saw why when an hour later their food came out. We were told several times our food was being plated. Finally got our food. It was good. The place was getting close to closing time. Waiting to pay our bill and a couple of the teen girls that were up front started a fight..we paid and left as walking out the door a lady that was there for a party was telling her ride that they ordered food 2 hours ago and just got it all in togoboxes. The restaurant was not crowded by any means. We saw lots of employees but only a few actually working. Never saw a manager person. 1 star because when our food finally came it was good. Not a good atmosphere with the kids fighting. Not going back and will tell others of our experience. .
Tigalicious
I actually enjoyed here a lot. First time trying it ever in my life and i truly believe it was a great experience. The waitress was very tentative to our needs and checking to make sure we were taken care of. I really like the inside with the wall art, it gives off a modernized history to the scenery. I plan on going back.
Cindy Terrell
My family and I decided to give this restaurant another chance yesterday and I’m so glad we did. We had a baptism at church so about 10 of us decided to go eat. Our waitress Billie was exceptionally attentive and helpful. I spoke with the Genera Manager and let her know the poor experience we had in the past and how much we enjoyed coming back. She was so happy to hear and it showed on her face. Also the host named Brett was absolutely the best part of our visit. So helpful and nice. Just a sweet soul. I just wanted some recognition for these guys because it is a complete different atmosphere in there now and I am for one grateful
The portions for soup have gone down which is ok because the pricing hasn't. This used to be one of my favorite places to go on a cold day for soup and bread. Seems now it's just a place of nostalgia. I haven't had a food item I don't like from there, however.
The balsamic chicken was really good and tender. Wasn’t expecting such a small portion, but it is great for lunch that and a salad really rounds out a good meal. Nice job.
Service was good. Food left a lot to be desired. Crispy pickle chips weren't at all crispy. My husband's well done burger was medium and my Cajun pasta was ALL cajun- could taste nothing else. Been at other locations and was delicious. We will never go back here.
Haven't always had luck there, but my mind has changed. We ordered delivery from there, balsamic chicken. The chicken was actually delicious! It was still hot and juicy, cooked perfectly, but one of my sides was missing. I emailed (?) the restaurant. Next day the manager called, apologized and sent me a $20 gift card! Unnecessary, but fantastic just the same! We went back last night. Hubby had the burger and loved it. I had the 7 oz filet, it was truly amazing! Tender and cooked perfectly, better than some I've had that cost twice as much! The server was great! She overheard me say that I needed to wash my hands and immediately popped hand sanitizer on the table. My first thought was that she should be working in a higher end place so she can get bigger tips. The prices are cheap, but the food, lately, is very good, and so is the service!
I am going to give this place a 3 star review because it is normally an excellent place to have a meal out. We have never left disappointed until today. Excuse me for not having names.We ended up leaving today without ordering. The greeter sat us and brought out the menus and was excellent. He was very attentive as he noticed after a few minutes we still had not been seen by our server. He said that he would see if he could get her.Unfortunately we witnessed that exchange and the waitress exhibited a very unprofessional attitude. We decided then to leave because we weren't about to stay and be treated rudely by our waitress. So to our greeter a big thumbs up. You did a great job. Our leaving only reflects on the waitress. We are sorry we missed out on our meal here.
The meal was acceptable at this location. Probably wouldn't label it as a favorite.Chicken strips were a bit rubbery.Our server was very friendly, helpful, and provided the best service within her abilities. Other staff did seem to leave her hanging when she needed the extra assistance. they seemed to be short staffed, which is understandable.I don't know if it was mostly me, but my partner seemed to notice is as well, but the entrance and dining area had a slightly unpleasant odor, almost like a restroom smell, or like dirty mop water. It nearly caused us to decide to leave, and questions the cleanliness of the establishment. I'm sure its something that could be improved for future guests.
We visited the Spartanburg, SC location. The 3 employees standing at the hostess station were engaged in back and forth conversation for a good 2 minutes before I interrupted them to ask if there was seating available for 2. There was noone else in the waiting area except us, by the way. They didn't even acknowledge we were standing right in front of them until I said something. Then there's the wait. It took 45 mins to get our food. My soup was supposed to come before the meal but ends up coming with it instead. The portions are definitely smaller, but the quality of the food is what's plummeted in the past 10 years or so. This was our last visit to see if there was any improvement from the prior year, but it's only gotten worse. Restaurant management needs to get it together..between staff training and quality food suppliers, something has to give for this location to last much longer. .
Went there tonight with my friend after having not been in a few years. Our servers name was Traci & it was her first night. She was absolutely awesome. Our orders were accurate, our drinks stayed filled & she was very attentive. She was friendly & made us feel welcomed from the moment we sat down.I truly enjoyed my experience.
We were traveling to Knoxville TN and stopped to get a quick lunch. It took more than an hour to be seated, order our lunch, be served and pay our check. We finally had to find the manager to get our check. Sadly there was no more than 12 people in the restaurant. Most of the time the staff was not present in the restaurant and the manager only came out of the back when I asked for her. I described my issues to the manager and she only had excuses (I was unloading a truck, I had to work the line, it's the server's first day...). Never an apology for the terrible service. Also the carpets were dirty and the bathroom issues described over a year ago in another review have gotten worse. Avoid this O'Charley's.
If you want a horribly brown and wilted salad then sure it’s the best place to eat. You have to be pretty incompetent to screw up a salad. NEVER AGAIN.
Restaurantji Recommends
This was our second and last visit since we moved here 8 years ago. The first time was 3 years ago. We sat at the bar, ordered an appetizer and the bartender forgot about our order. The place was dirty. Today we decided to try again. Waited to be seated (no one at door). Ordered drinks and meal. Server forgot the drinks. Waited more than 30 min for food and it was NOT good. Never Again!
Picked out what I was going to order from their menu before getting there. To my surprise this is what my order came out to be compared to the 3 large pieces of fish in their photo. And asked for French fries to be extra extra crispy. Most were not even crispy. Very disappointed. We use to eat at O'Charlies all the time in Michigan before we moved. Now we are moving to SC and this is what we got.
Decided to have dinner here. Sat right down at the bar. Waited over a half hour to get ask what we were drinking. Had to ask for menus awhile later. Half hour later someone takes our order. Husbands salad came out but no utensils. He went up front and ask for them and they had to put down their phones to make up a set. In the meantime the couple next to us put a $20 bill down and left. I saw why when an hour later their food came out. We were told several times our food was being plated. Finally got our food. It was good. The place was getting close to closing time. Waiting to pay our bill and a couple of the teen girls that were up front started a fight..we paid and left as walking out the door a lady that was there for a party was telling her ride that they ordered food 2 hours ago and just got it all in togoboxes. The restaurant was not crowded by any means. We saw lots of employees but only a few actually working. Never saw a manager person. 1 star because when our food finally came it was good. Not a good atmosphere with the kids fighting. Not going back and will tell others of our experience. .
I actually enjoyed here a lot. First time trying it ever in my life and i truly believe it was a great experience. The waitress was very tentative to our needs and checking to make sure we were taken care of. I really like the inside with the wall art, it gives off a modernized history to the scenery. I plan on going back.
My family and I decided to give this restaurant another chance yesterday and I’m so glad we did. We had a baptism at church so about 10 of us decided to go eat. Our waitress Billie was exceptionally attentive and helpful. I spoke with the Genera Manager and let her know the poor experience we had in the past and how much we enjoyed coming back. She was so happy to hear and it showed on her face. Also the host named Brett was absolutely the best part of our visit. So helpful and nice. Just a sweet soul. I just wanted some recognition for these guys because it is a complete different atmosphere in there now and I am for one grateful