Placed an order thru drive thru. Only two vehicles in front of. Employee asked if I could wait off to the side for about ten minutes while they made more chicken. 45minutes later I finally get my food. Poor service. No apology poor management. Never going back
Service: 1
Bruce McKibben
Changes to menu. Simplified, but downsizing of sides was pretty obvious. Not a change for the better. Not impressed. Used to be a favorite, but not anymore.
Food: 3
Service: 4
Andrew Vance
My girlfriend went to order drive through, she had to wait 10 minutes for the food, and when she received the food the order was all messed up, she received someone else’s order and nothing from our order, it then took another 10-12 minutes to fix half of the order, they were also out of half the things we originally ordered and still charged us for it. Popeyes, step it up, your employees acted like it was their first day on the job.
Atmosphere: 3
Food: 3
Service: 1
Coty Murphy
Restaurant was super clean. Service was very fast. Thank you for all the staff.
Atmosphere: 5
Food: 5
Service: 5
Doc Age
Why do they only put a few drops of gravy on top of a big ole side of potatoes? They wanted to charge me extra to get more - I just want enough cover each serving of the potatoes, not just the top small spoonful. THIS is why I order mashed potatoes and GRAVY.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Tabor VanDusseldorp
Normally this location of Popeyes is pretty decent. The service seems to be great and the food is always good too. For whatever reason, though, tonight was a completely different story. When my wife and I tried to order a sweet tea lemonade, the guy told me that it was going to be too sweet and I should get unsweetened tea instead. I thought this was weird so I laughed a little and said "No, that's okay, I've had this drink and I like it that way". He then proceeded to tell me that they were out of sweet tea... My man.. just lead with that next time. Why did you lie to me with the expectation that I would change my mind? We pulled up to the window and as we arrived, the lady behind the register read off our order. It was all pretty much right but she mentioned that we had a twelve piece nugget meal. We ordered an 8 count. This obviously isn't a huge deal but I didn't want to pay for the 12 count so I told her that we ordered an 8 count. This seemed utterly shocking to her and the whole staff. I'm not sure why this was so unbelievable to the Popeye's employees but it seemed like they all had simultaneously received a phone call about a dearly beloved relative passing away due to the pure astonishment that appeared to be on their faces. Anyway, after the shock factor of this was over I decided to just double check that my chicken sandwiches I ordered were plain because I wasn't feeling extremely confident in the communication of this restaurant establishment. Let me just say If the chicken nugget fiasco was a tornado the chicken sandwich fiasco was a hurricane. The lady at the window was so confused about the plain chicken sandwiches. Why this was such an issue? I could not tell you, but apparently it was the inconvenience of the century. During this strange interaction I had also made sure that they also were going to give us some blackened ranch for our chicken because, well, it's the bomb diggity. After opening our bag, though, there was none inside. At this point we had been waiting for about 20 minutes. They had moved us from the window, to a parking spot and the line had gotten longer so we didn't want to wait just for some free sauces so we decided to try and go inside but the door was locked. I assume the lobby closes down at a certain time of night so this is understandable, but its frustrating when you have been removed from the only place you can communicate with a staff member when you actually need to communicate with them. When I got home I was hoping that the taste of the food would at least be enough to redeem the incredible odd and lack luster situation. I kid you not, tonight was the worst Popeyes food I have ever had. Here's the deal, I know I'm not eating at a 5-star. I'm eating at Popeyes. BUT I am super easy to please with a chicken sandwich. Tonight it tasted like I was eating the end of a greasy, hardened mop head and with no sauce I was an extremely sad little man. Again, this Popeyes normally gives us pretty great service but it seems like there may be some new staff members that don't care as much and lack some of the requirements needed to give good customer service and make good food.Shout out to the ripped hispanic guy! He wasn't there tonight but he always gives us a fantastic Popeye's experience and we have never had issues with the food or service when he is working.
Atmosphere: 2
Food: 1
Service: 2
Bender
Night crew is consistently awful about messing up orders, food is great when it's correct, but it also takes 15-20 minutes easily to get through there...
Atmosphere: 3
Food: 5
Service: 1
andrew webster
Amazing chicken tenders
Atmosphere: 5
Food: 5
Service: 5
Katie Heinis
The place is well managed. The chicken sandwich with extra mayo is the only way to go!
Placed an order thru drive thru. Only two vehicles in front of. Employee asked if I could wait off to the side for about ten minutes while they made more chicken. 45minutes later I finally get my food. Poor service. No apology poor management. Never going back
Service: 1
Changes to menu. Simplified, but downsizing of sides was pretty obvious. Not a change for the better. Not impressed. Used to be a favorite, but not anymore.
Food: 3
Service: 4
My girlfriend went to order drive through, she had to wait 10 minutes for the food, and when she received the food the order was all messed up, she received someone else’s order and nothing from our order, it then took another 10-12 minutes to fix half of the order, they were also out of half the things we originally ordered and still charged us for it. Popeyes, step it up, your employees acted like it was their first day on the job.
Atmosphere: 3
Food: 3
Service: 1
Restaurant was super clean. Service was very fast. Thank you for all the staff.
Atmosphere: 5
Food: 5
Service: 5
Why do they only put a few drops of gravy on top of a big ole side of potatoes? They wanted to charge me extra to get more - I just want enough cover each serving of the potatoes, not just the top small spoonful. THIS is why I order mashed potatoes and GRAVY.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Normally this location of Popeyes is pretty decent. The service seems to be great and the food is always good too. For whatever reason, though, tonight was a completely different story. When my wife and I tried to order a sweet tea lemonade, the guy told me that it was going to be too sweet and I should get unsweetened tea instead. I thought this was weird so I laughed a little and said "No, that's okay, I've had this drink and I like it that way". He then proceeded to tell me that they were out of sweet tea... My man.. just lead with that next time. Why did you lie to me with the expectation that I would change my mind? We pulled up to the window and as we arrived, the lady behind the register read off our order. It was all pretty much right but she mentioned that we had a twelve piece nugget meal. We ordered an 8 count. This obviously isn't a huge deal but I didn't want to pay for the 12 count so I told her that we ordered an 8 count. This seemed utterly shocking to her and the whole staff. I'm not sure why this was so unbelievable to the Popeye's employees but it seemed like they all had simultaneously received a phone call about a dearly beloved relative passing away due to the pure astonishment that appeared to be on their faces. Anyway, after the shock factor of this was over I decided to just double check that my chicken sandwiches I ordered were plain because I wasn't feeling extremely confident in the communication of this restaurant establishment. Let me just say If the chicken nugget fiasco was a tornado the chicken sandwich fiasco was a hurricane. The lady at the window was so confused about the plain chicken sandwiches. Why this was such an issue? I could not tell you, but apparently it was the inconvenience of the century. During this strange interaction I had also made sure that they also were going to give us some blackened ranch for our chicken because, well, it's the bomb diggity. After opening our bag, though, there was none inside. At this point we had been waiting for about 20 minutes. They had moved us from the window, to a parking spot and the line had gotten longer so we didn't want to wait just for some free sauces so we decided to try and go inside but the door was locked. I assume the lobby closes down at a certain time of night so this is understandable, but its frustrating when you have been removed from the only place you can communicate with a staff member when you actually need to communicate with them. When I got home I was hoping that the taste of the food would at least be enough to redeem the incredible odd and lack luster situation. I kid you not, tonight was the worst Popeyes food I have ever had. Here's the deal, I know I'm not eating at a 5-star. I'm eating at Popeyes. BUT I am super easy to please with a chicken sandwich. Tonight it tasted like I was eating the end of a greasy, hardened mop head and with no sauce I was an extremely sad little man. Again, this Popeyes normally gives us pretty great service but it seems like there may be some new staff members that don't care as much and lack some of the requirements needed to give good customer service and make good food.Shout out to the ripped hispanic guy! He wasn't there tonight but he always gives us a fantastic Popeye's experience and we have never had issues with the food or service when he is working.
Atmosphere: 2
Food: 1
Service: 2
Night crew is consistently awful about messing up orders, food is great when it's correct, but it also takes 15-20 minutes easily to get through there...
Atmosphere: 3
Food: 5
Service: 1
Amazing chicken tenders
Atmosphere: 5
Food: 5
Service: 5
The place is well managed. The chicken sandwich with extra mayo is the only way to go!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Chicken Sandwich
Great food and service, the nuggets are a must!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Restaurantji Recommends
Good fast food chicken. Only problem I have us they quit carrying Mello Yellow at my local store.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Fried Chicken, Classic Chicken Sandwich, Chicken or Tenders, 3 Piece Tender Meal with 2 Sides, Fries
Excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans and Rice
Great
Atmosphere: 5
Food: 5
Service: 5
Slow n no one wanted to
Atmosphere: 1
Service: 1
Table was clean and food was good, but they were understaffed and took a little while to get the food out (15+ mins)
Atmosphere: 4
Food: 5
Service: 3