This location gets skimpier every visit. It was awesome when it opened but now feels too overpriced. The price to guac ratio is getting insulting. At least the food is usually fresh and the facility clean. This time I ordered a bowl just to find out they were out of silverware. Thanks for the heads up.
Atmosphere: 3
Food: 3
Service: 2
Nick Peterson
Typical Chipotle.
Atmosphere: 3
Food: 4
Service: 4
Paisley “pearlygirl1293” Godfrey
Just went and got lunch at this location and Deepika helped me. She was fast, efficient, and the sweetest human being ever. 5 stars just for her, girl deserves a raise for the service she gives :)
Atmosphere: 5
Food: 5
Service: 5
Samuel Fawcett
Charged me $3 for guacamole and they forgot to put it in my bowl…nice. Still tasted pretty solid though
John Brunner
Have four people standing by the counter, and the restaurants is a mess. Had two boomboxes going so loud I had to give them my order like 10 times. I used to go to the store on 41st St., and the food is so much fresher and the restaurant is just much more
Atmosphere: 1
Food: 4
Service: 1
Ruslan Malkin
If you like spicy ?️ hot, this is the place to eat.
Atmosphere: 5
Food: 5
Service: 5
E.M. Olsen
It was probably just a bad day for the staff but my experience was not good. My bowl had what looked like a half of cup of sour cream on it. The staff member then put closer to a cup of pico on my bowl then realized that was too much, she took a handful (gloved) off the bowl of food and put it back in the container! I honestly didn't eat it all, it was not good food. The rice seemed extra greasy...it was not good. I woke up feeling sick to my stomach :(
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Xanat Naranjo
They ran out of lettuce so my bowl was not great. They charged me for the queso dip I ordered but instead gave me half a cup of shredded cheese.
Atmosphere: 3
Food: 3
Service: 3
Eleanor Stead
Always fire, steak and Barbacoa are always good. We drive all the way here from the other side of town instead of going to the closest chipotle because it’s always good at this one.
Atmosphere: 5
Food: 5
Service: 5
Melissa H
Could not order online since using a gift card. The online ordering should include the option if using a gift card. The food was not great, service was minimal. If out and getting lunch would not go here.
Had a great tasting burrito with carne asada. It was about medium heat .
Atmosphere: 4
Food: 5
Service: 5
Danse DeMorte
The east side branch is much better run than the one at the mall. Plus, it's much easier to get in and out of. The food is decent for the price. Though to be honest the meat tends to be luke warm. The steam table probably needs to be turned up a bit.
Atmosphere: 4
Food: 3
Service: 5
John Shafer
I was not sure about trying Chipotle when they first came to Sioux Falls in December of 2020. The food poisoning stories I heard on the news stuck in my head pretty vividly. To some, those stories are probably ancient history, but not to me.In 2018 Chipotle paid $25 million to resolve criminal charges accusing the chain of serving tainted food between 2015-2018 sickening over 1100 people. The Ohio Department of Heath reported a Clostridium perfringens outbreak and in Virginia a Chipotle restaurant was suspected to be the center of a norovirus outbreak.In 2020 when they opened here in town, we decided to give it a shot. My sons then dubbed the restaurant Shitpotle. The meat was gristly and we got two bags of chips, half of the chips in each bag were stale enough that you could fold them in half, they were inedible… perhaps better as chewing gum. In the last 3 years we have never been back.As a part of my journey to hit every food joint on 10th Street / Arrowhead Parkway between the viaduct and Veterans Parkway (Amazingly I counted over 50 food joints on that stretch of road) I decided to give chipotle a second chance.The store front and restaurant itself are absolutely beautiful! It is clean and modern. Very inviting!Service here, not bad, not great. I went in at 8:00 on my way home from a long day of work. I realize that’s pretty late, but they’re open until 10… another 2 hours. I felt like they were ready to call it a night already. They had some chairs flipped up and it looked like they were doing some end of day cleaning. Kind of made feel like that j*** that walks in 5 minutes before closing, so not the best experience in that way.Still kills me every time, prepackaged tortillas. Qdoba is guilty of this too. If you want a fresh pressed tortilla, you’ve got to go to Pancheros, they win best tortilla hands down.Got home to eat my meal. The burrito was actually pretty good. No gristle this time. I had asked for their hottest sauce, it’s not hot but the burrito itself was good. Again with the chips though! I ordered chips and queso to give a second chance. They only had large orders of chips and queso left which I don’t get at all… can’t you just put less chips in the bag? Or was this another sign that the restaurant and workers were checked out for the night already? Whatever, I paid for a large. Chips were stale but not so stale you could fold them in half. I did have some that looked burnt and I assume were inedible (I wasn’t going to try). Chef Ramsay would say, “Where are your standards?” Queso was on point though! Really really good!While this was much better than my first visit to a Chipotle 3 years ago, in the end, Pancheros is still my favorite burrito chain with Qdoba to follow, Chipotle a distant 3rd out of 3. It will probably be a least another 3 years before I go to another Chipotle.
Atmosphere: 5
Food: 2
Service: 3
Keely Kielman
I ordered two steak bowls for pickup, when I got to the window, they acted like they did not know about my order and kept asking me if I was sure I ordered to this location. I showed them the proof that I even got confirmation that my order was ready to go. After they figured out they probably gave my order to someone else, they gave me two bowls and I went home. Mind you, the top bowl in the bag did not have a sticker so I assumed they were my orders. Big mistake that was as when I got home, I looked and had received two bowls but it was an order for someone named Austin. The bowls were also not at all close to what I ordered. I called customer service and finally got a refund issue figured out but had to drive all the way back to order in person to insure I received the order I was supposed to get. This is also not the first time I have had issues with this location with orders being incorrect or missing items, but I thought I’d give them a second chance. I hate being this type of person, but not sure if something needs to be figured out with staff/management. Pretty disappointed — more than likely will be driving to the west side location from now on. :/
JP M
If you are a big eater, good, if you want a smaller portion, not so good.
This location gets skimpier every visit. It was awesome when it opened but now feels too overpriced. The price to guac ratio is getting insulting. At least the food is usually fresh and the facility clean. This time I ordered a bowl just to find out they were out of silverware. Thanks for the heads up.
Atmosphere: 3
Food: 3
Service: 2
Typical Chipotle.
Atmosphere: 3
Food: 4
Service: 4
Just went and got lunch at this location and Deepika helped me. She was fast, efficient, and the sweetest human being ever. 5 stars just for her, girl deserves a raise for the service she gives :)
Atmosphere: 5
Food: 5
Service: 5
Charged me $3 for guacamole and they forgot to put it in my bowl…nice. Still tasted pretty solid though
Have four people standing by the counter, and the restaurants is a mess. Had two boomboxes going so loud I had to give them my order like 10 times. I used to go to the store on 41st St., and the food is so much fresher and the restaurant is just much more
Atmosphere: 1
Food: 4
Service: 1
If you like spicy ?️ hot, this is the place to eat.
Atmosphere: 5
Food: 5
Service: 5
It was probably just a bad day for the staff but my experience was not good. My bowl had what looked like a half of cup of sour cream on it. The staff member then put closer to a cup of pico on my bowl then realized that was too much, she took a handful (gloved) off the bowl of food and put it back in the container! I honestly didn't eat it all, it was not good food. The rice seemed extra greasy...it was not good. I woke up feeling sick to my stomach :(
Atmosphere: 5
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
They ran out of lettuce so my bowl was not great. They charged me for the queso dip I ordered but instead gave me half a cup of shredded cheese.
Atmosphere: 3
Food: 3
Service: 3
Always fire, steak and Barbacoa are always good. We drive all the way here from the other side of town instead of going to the closest chipotle because it’s always good at this one.
Atmosphere: 5
Food: 5
Service: 5
Could not order online since using a gift card. The online ordering should include the option if using a gift card. The food was not great, service was minimal. If out and getting lunch would not go here.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Had a great tasting burrito with carne asada. It was about medium heat .
Atmosphere: 4
Food: 5
Service: 5
The east side branch is much better run than the one at the mall. Plus, it's much easier to get in and out of. The food is decent for the price. Though to be honest the meat tends to be luke warm. The steam table probably needs to be turned up a bit.
Atmosphere: 4
Food: 3
Service: 5
I was not sure about trying Chipotle when they first came to Sioux Falls in December of 2020. The food poisoning stories I heard on the news stuck in my head pretty vividly. To some, those stories are probably ancient history, but not to me.In 2018 Chipotle paid $25 million to resolve criminal charges accusing the chain of serving tainted food between 2015-2018 sickening over 1100 people. The Ohio Department of Heath reported a Clostridium perfringens outbreak and in Virginia a Chipotle restaurant was suspected to be the center of a norovirus outbreak.In 2020 when they opened here in town, we decided to give it a shot. My sons then dubbed the restaurant Shitpotle. The meat was gristly and we got two bags of chips, half of the chips in each bag were stale enough that you could fold them in half, they were inedible… perhaps better as chewing gum. In the last 3 years we have never been back.As a part of my journey to hit every food joint on 10th Street / Arrowhead Parkway between the viaduct and Veterans Parkway (Amazingly I counted over 50 food joints on that stretch of road) I decided to give chipotle a second chance.The store front and restaurant itself are absolutely beautiful! It is clean and modern. Very inviting!Service here, not bad, not great. I went in at 8:00 on my way home from a long day of work. I realize that’s pretty late, but they’re open until 10… another 2 hours. I felt like they were ready to call it a night already. They had some chairs flipped up and it looked like they were doing some end of day cleaning. Kind of made feel like that j*** that walks in 5 minutes before closing, so not the best experience in that way.Still kills me every time, prepackaged tortillas. Qdoba is guilty of this too. If you want a fresh pressed tortilla, you’ve got to go to Pancheros, they win best tortilla hands down.Got home to eat my meal. The burrito was actually pretty good. No gristle this time. I had asked for their hottest sauce, it’s not hot but the burrito itself was good. Again with the chips though! I ordered chips and queso to give a second chance. They only had large orders of chips and queso left which I don’t get at all… can’t you just put less chips in the bag? Or was this another sign that the restaurant and workers were checked out for the night already? Whatever, I paid for a large. Chips were stale but not so stale you could fold them in half. I did have some that looked burnt and I assume were inedible (I wasn’t going to try). Chef Ramsay would say, “Where are your standards?” Queso was on point though! Really really good!While this was much better than my first visit to a Chipotle 3 years ago, in the end, Pancheros is still my favorite burrito chain with Qdoba to follow, Chipotle a distant 3rd out of 3. It will probably be a least another 3 years before I go to another Chipotle.
Atmosphere: 5
Food: 2
Service: 3
I ordered two steak bowls for pickup, when I got to the window, they acted like they did not know about my order and kept asking me if I was sure I ordered to this location. I showed them the proof that I even got confirmation that my order was ready to go. After they figured out they probably gave my order to someone else, they gave me two bowls and I went home. Mind you, the top bowl in the bag did not have a sticker so I assumed they were my orders. Big mistake that was as when I got home, I looked and had received two bowls but it was an order for someone named Austin. The bowls were also not at all close to what I ordered. I called customer service and finally got a refund issue figured out but had to drive all the way back to order in person to insure I received the order I was supposed to get. This is also not the first time I have had issues with this location with orders being incorrect or missing items, but I thought I’d give them a second chance. I hate being this type of person, but not sure if something needs to be figured out with staff/management. Pretty disappointed — more than likely will be driving to the west side location from now on. :/
If you are a big eater, good, if you want a smaller portion, not so good.
Atmosphere: 3
Food: 4
Service: 2