Costco, as a whole, is good. This location, as a whole, isn't. Your membership is better used at a location without such long gas and checkout lines. The site was once the right size. Now, it's too small for the population. You're likely to spend as much time in line getting in, shopping, getting fuel, or getting out, than at other retailers.
Austin S.
I will be canceling my Costco membership for y'all firing Matt!!! He is disabled and if he did do something wrong you should be more understanding! I hope yall get sued like crazy out of this!!
Ted J.
Whoever "James" is at the Costco fuel station in Brentwood, he's a grouchy old guy who shouldn't be leading other people. While getting gas today, I saw him yelling at the younger employees...l"just shut up and do as I say." Unfortunate and unnecessary.
Jeanine G.
This is for the optical- over the past week we have witnessed the most grossly inefficiently run operation. We have spent 5 hours total and have nothing to show for it observing the people working at the optical. We have seen them be rude to elderly people, show favoritism and as a result could likely use some DEI training. Colter for examples averages 1 customer per hour and blames his slowness and inability to help on his supervisor getting angry at him and penalizing him for having to pay overtime. We saw him mistreat a Latin family that had also waited over 2 hours. They weee very nice and we saw his colleague trying to pressure them and me into leaving despite arriving early and despite being logged into their queue that means nothing. This optical needs mostly new people. The attitudes are bad. As a shareholder of Costco I could not be more in awe ar wha to have witnessed which must indicate the leadership is even poorer.
Holly R.
Love Costco! Always helpful. Great value. The gas is so much cheaper than Franklin that with just regular amount of driving it would pay for the membership. It is also very high quality gas.
Nicole P.
I lost my handicap plaque in the Costco parking lot 2-days ago. When I asked to see if anyone surrendered it, the man behind the membership desk said he threw it away. I just feel a kind human being would have kept it as a lost and found item. He wasn't apologetic at all :(
joy .mndz
Great !
Atmosphere: 5
Food: 4
Service: 4
Rachel L.
Who doesn't love Costco? This location is no different. They literally have it all! Toilet paper to last you years at a time, tires, produce and the most random gifts. This location is probably my favorite one I've been to yet.... very well organized and the layout just makes sense. Great meat and seafood selection, literally anything you can think of, they have. Sometimes I go and load up on everything, sometimes I literally walk out with the largest package of hot sauce and feta cheese and nothing else. Always a gamble. Only downer, parking. But that's cause everyone else loves the place as much as I do.
Oh Costco, you have my heart...and I will gladly continue to give $60 per year so I can spend hundreds of dollars monthly on things I never knew I needed in bulk. This Costco is situated in Brentwood/Cool Springs/Franklin area and has to be one of the sweetest locations I have have visited. It has all your standard areas including pharmacy, tire center, photos, electronics, gas station, etc...but this spot has the added luxury of a car wash and solid sized liquor store. My only complaint with the liquor store is they don't sell Kirkland branded booze, which is lame...but that is on TN, not Costco. In addition to all that they offer, the service has always stellar at this location. From entry to the service desk, in the aisles, food counter and all the way to the exit...the folks that work at this location are friendly and helpful! Store is always well stocked, clean and is in good condition. Overall, I am a fan of Costco and a constant at this location!
Cheryl W.
I love Costco. They have good quality products at great prices. And they have a very good return policy.
Christina E.
CAR WASH REVIEW ONLY - please update it! $7.99 isn't a deal if it doesn't work! The front of the car doesn't look like it got sprayed at all! It's been like this for awhile, each time I try it out hoping it's gotten fixed/better... and it hasn't.
Jessica D.
I spent several hours shopping only to be denied purchase because the membership expired. It's a business membership with several employees. I'm not authorized to renew it but happy to tell the owner to do so. I asked if they could make an exception but nope. Horrible customer service. Funny I was able to get gas as a one time exception but not purchase goods for the business. I'll be sure to let the owner know to obtain a membership at Sam's Club instead.
???????
Atmosphere: 5
Food: 5
Service: 5
Always great
Atmosphere: 5
Food: 5
Service: 5
Costco, as a whole, is good. This location, as a whole, isn't. Your membership is better used at a location without such long gas and checkout lines. The site was once the right size. Now, it's too small for the population. You're likely to spend as much time in line getting in, shopping, getting fuel, or getting out, than at other retailers.
I will be canceling my Costco membership for y'all firing Matt!!! He is disabled and if he did do something wrong you should be more understanding! I hope yall get sued like crazy out of this!!
Whoever "James" is at the Costco fuel station in Brentwood, he's a grouchy old guy who shouldn't be leading other people. While getting gas today, I saw him yelling at the younger employees...l"just shut up and do as I say." Unfortunate and unnecessary.
This is for the optical- over the past week we have witnessed the most grossly inefficiently run operation. We have spent 5 hours total and have nothing to show for it observing the people working at the optical. We have seen them be rude to elderly people, show favoritism and as a result could likely use some DEI training. Colter for examples averages 1 customer per hour and blames his slowness and inability to help on his supervisor getting angry at him and penalizing him for having to pay overtime. We saw him mistreat a Latin family that had also waited over 2 hours. They weee very nice and we saw his colleague trying to pressure them and me into leaving despite arriving early and despite being logged into their queue that means nothing. This optical needs mostly new people. The attitudes are bad. As a shareholder of Costco I could not be more in awe ar wha to have witnessed which must indicate the leadership is even poorer.
Love Costco! Always helpful. Great value. The gas is so much cheaper than Franklin that with just regular amount of driving it would pay for the membership. It is also very high quality gas.
I lost my handicap plaque in the Costco parking lot 2-days ago. When I asked to see if anyone surrendered it, the man behind the membership desk said he threw it away. I just feel a kind human being would have kept it as a lost and found item. He wasn't apologetic at all :(
Great !
Atmosphere: 5
Food: 4
Service: 4
Who doesn't love Costco? This location is no different. They literally have it all! Toilet paper to last you years at a time, tires, produce and the most random gifts. This location is probably my favorite one I've been to yet.... very well organized and the layout just makes sense. Great meat and seafood selection, literally anything you can think of, they have. Sometimes I go and load up on everything, sometimes I literally walk out with the largest package of hot sauce and feta cheese and nothing else. Always a gamble. Only downer, parking. But that's cause everyone else loves the place as much as I do.
Restaurantji Recommends
Pizza is great!! Love it. Prices are fantastic !
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cheese Pizza
Oh Costco, you have my heart...and I will gladly continue to give $60 per year so I can spend hundreds of dollars monthly on things I never knew I needed in bulk. This Costco is situated in Brentwood/Cool Springs/Franklin area and has to be one of the sweetest locations I have have visited. It has all your standard areas including pharmacy, tire center, photos, electronics, gas station, etc...but this spot has the added luxury of a car wash and solid sized liquor store. My only complaint with the liquor store is they don't sell Kirkland branded booze, which is lame...but that is on TN, not Costco. In addition to all that they offer, the service has always stellar at this location. From entry to the service desk, in the aisles, food counter and all the way to the exit...the folks that work at this location are friendly and helpful! Store is always well stocked, clean and is in good condition. Overall, I am a fan of Costco and a constant at this location!
I love Costco. They have good quality products at great prices. And they have a very good return policy.
CAR WASH REVIEW ONLY - please update it! $7.99 isn't a deal if it doesn't work! The front of the car doesn't look like it got sprayed at all! It's been like this for awhile, each time I try it out hoping it's gotten fixed/better... and it hasn't.
I spent several hours shopping only to be denied purchase because the membership expired. It's a business membership with several employees. I'm not authorized to renew it but happy to tell the owner to do so. I asked if they could make an exception but nope. Horrible customer service. Funny I was able to get gas as a one time exception but not purchase goods for the business. I'll be sure to let the owner know to obtain a membership at Sam's Club instead.