The food was good, but the customer service wasn't. They were really rude and didn't even get my order right. I don't recommend!
Try Again
Came 2 days in a row 2 hours before closing and they don’t have the pretzel dogs? Why? Inconvenient for the staff to have to make them?
Dru Hurn
Never been because im British but Kayla works there so 5 stars
Atmosphere: 5
Food: 5
Service: 5
Ivy Sanderson
Staff was friendly and joked around with us. Lemonade was delicious!
Kassie Davis
Why are they so mean? All I wanted was a pretzel
Dane Beaver
Staff are incompetent and rude. Will ignore Doordashers and mobile orders. Art the Clown should visit the store.
Jason Cameron
It's now located in the Hamilton place mall, not near ross
Lacey
I walked up to the register and asked if I could get a Cinnamon Sugar Pretzel please. They didn't even speak. The pretzel was so hard you couldn't even chew it. This was about 3:45p. This place definitely needs management/owners to care more about their establishment. Google says it's temporarily closed but it's open.
Lacey Twomey
I walked up to the register and asked if I could get a Cinnamon Sugar Pretzel please. They didn't even speak. The pretzel was so hard you couldn't even chew it. This was about 3:45p. This place definitely needs management/owners to care more about their establishment. Google says it's temporarily closed but it's open.
em rid
I normally am very impressed with auntie anne's but I placed an online order for National pretzel Day to surprise my coworkers. I got the confirmation and everything, got a text telling me my order would arrive in 30 minutes, 30 minutes had passed and I received a text saying my order was cancelled because the store was closed. The email told me to call them so I did, it went straight to busy dial. I called the mall number instead be finally get through to someone telling me "They closed suddenly, we are unaware of the circumstances." I am very upset with how unprofessional this was on Auntie Anne's part, along with not even being able to get ahold of them. I have loved these pretzels forever but am very disappointed with my service today.
We had free pretzels today at Erlanger for Employment Appreciate Day and they were amazing!!
Maria Myers
Always amazing!
Rebecca Thomas
Food is always good
Kameetrice F.
I am going to blame myself for this one! I was at the mall and saw Auntie Annie's. I am still beating myself up for making the choice to patronize this company. They did not have any customers but they did have 2 employees . One was friendly, while the other appeared agitated that I came over. I placed an order for the salty bites. The staff said $6 and some change. I have not had Annie's in a while, but oh my gosh the price. I had to ask her to repeat the total to make sure I heard it correctly. At this time I felt fully committed so I paid the cost. When I checked my bag I realized she had given me a larger size than I am accustomed to. When I checked the website I realize I was charged an extra dollar for a 21oz container instead of the 16oz I typically get, I really don't appreciate being up sold without even being given a choice. Additionally, they had a few fresh and pretty bites on top but the majority of my purchase was not edible. Most were over done ( nice way of saying burnt.) ! I am going to take this as an expensive lesson to stick to my diet! NEVER AGAIN!!
The food was good, but the customer service wasn't. They were really rude and didn't even get my order right. I don't recommend!
Came 2 days in a row 2 hours before closing and they don’t have the pretzel dogs? Why? Inconvenient for the staff to have to make them?
Never been because im British but Kayla works there so 5 stars
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly and joked around with us. Lemonade was delicious!
Why are they so mean? All I wanted was a pretzel
Staff are incompetent and rude. Will ignore Doordashers and mobile orders. Art the Clown should visit the store.
It's now located in the Hamilton place mall, not near ross
I walked up to the register and asked if I could get a Cinnamon Sugar Pretzel please. They didn't even speak. The pretzel was so hard you couldn't even chew it. This was about 3:45p. This place definitely needs management/owners to care more about their establishment. Google says it's temporarily closed but it's open.
I walked up to the register and asked if I could get a Cinnamon Sugar Pretzel please. They didn't even speak. The pretzel was so hard you couldn't even chew it. This was about 3:45p. This place definitely needs management/owners to care more about their establishment. Google says it's temporarily closed but it's open.
I normally am very impressed with auntie anne's but I placed an online order for National pretzel Day to surprise my coworkers. I got the confirmation and everything, got a text telling me my order would arrive in 30 minutes, 30 minutes had passed and I received a text saying my order was cancelled because the store was closed. The email told me to call them so I did, it went straight to busy dial. I called the mall number instead be finally get through to someone telling me "They closed suddenly, we are unaware of the circumstances." I am very upset with how unprofessional this was on Auntie Anne's part, along with not even being able to get ahold of them. I have loved these pretzels forever but am very disappointed with my service today.
Restaurantji Recommends
We had free pretzels today at Erlanger for Employment Appreciate Day and they were amazing!!
Always amazing!
Food is always good
I am going to blame myself for this one! I was at the mall and saw Auntie Annie's. I am still beating myself up for making the choice to patronize this company. They did not have any customers but they did have 2 employees . One was friendly, while the other appeared agitated that I came over. I placed an order for the salty bites. The staff said $6 and some change. I have not had Annie's in a while, but oh my gosh the price. I had to ask her to repeat the total to make sure I heard it correctly. At this time I felt fully committed so I paid the cost. When I checked my bag I realized she had given me a larger size than I am accustomed to. When I checked the website I realize I was charged an extra dollar for a 21oz container instead of the 16oz I typically get, I really don't appreciate being up sold without even being given a choice. Additionally, they had a few fresh and pretty bites on top but the majority of my purchase was not edible. Most were over done ( nice way of saying burnt.) ! I am going to take this as an expensive lesson to stick to my diet! NEVER AGAIN!!
i like the staff here so polite. food great