I've never heard of the name Sweets but that's what the little girl said her name was. She has horrible customer service and isn't polite at all. She should not be working with the public!! POOR CUSTOMER
Service: 1
Lauren Brazwell
Horrible service. Did not answer the phone whatsoever in a state of need. Hung up immediately while they aren’t even
Service: 1
Carley Bolton
We love great American cookie company, but many times get a subpar customer service experience. Today we had an incredible experience. A young lady named China went above and beyond for us. She made us double doozie cookie cake slices even though there were none out. She had a wonderful attitude and interacted with us. This location is lucky to have a worker like China who shines such a bright light!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
aleshia
The one downstairs the cookies were inedible they were very hard only ones that were good was the cake slices too expensive to be stale like
Food: 1
Pamela Turley
Love their cookies
Abby Mcgaughey
This place has the worst customer service ever. I ordered a cookie cake and got there 8 minutes prior to pick up and they continued to rudely tell me it was not ready and I needed to come back at pick up time, when I was fine to wait. Then I went back while at the mall to just get a cookie and I asked for extra icing on one of my cookies slices and when the girl went to do it I asked her if it as white icing because it looked like a purple bag (very cleanly I guess) because my sister has a dye allergy, and the girl rudely looked at me and said yeah and then looked at her co worker and rolled her eyes and the co worker rolled her eyes as well, and we were the only ones there, no one else was waiting or anything. Id rather make the drive to Lafayette hoping their service is better. If you want a cookie cake for a better price and much better service then go to Food Lion. Period.
Abby M.
This place has the worst customer service ever. I ordered a cookie cake and got there 8 minutes prior to pick up and they continued to rudely tell me it was not ready and I needed to come back at pick up time, when I was fine to wait. Then I went back while at the mall to just get a cookie and I asked for extra icing on one of my cookies slices and when the girl went to do it I asked her if it as white icing because it looked like a purple bag (very cleanly I guess) because my sister has a dye allergy, and the girl rudely looked at me and said yeah and then looked at her co worker and rolled her eyes and the co worker rolled her eyes as well, and we were the only ones there, no one else was waiting or anything. Id rather make the drive to Lafayette hoping their service is better. If you want a cookie cake for a better price and much better service then go to Food Lion. Period.
W H.
Order without white icing or with just a little and you'll get a lot of it anyway. Happens every time.
Jennifer Parra
They made the most awesome tyler the creator cake for my sons sweet 16 ever
Kim Tucker
Placed an order 2 days prior for my daughter’s 12th birthday. I told the lady that I wanted a horse head on it. She said no problem and that she was really good at doing horse heads. I went to pick it up today and it looks like Scooby Doo with a mullet. Worst $40 I’ve spent. Will not go back!
Bought a 35 dollar cookie cake and they told me they couldn’t cut it for me. Unbelievable.
Lisa McCluskey
This is my grandson’s favorite stop when we are at the mall. The chocolate chip cookie is crispy on the outside and soft on the inside with a generous amount of chocolate chips. The 3 for $10 cookie deal is a good value as each cookie is large enough for two kids. A nice variety from which to choose so the adults and kids are happy. The only drawback to this location is it is staffed with teens who have friends stopping by so you might wait a bit before they serve you.
Mrs Tiffany Hatten
The cookies are good when I decide to make a purchase!
Megan Iorio
They did an awesome job with our cookie cake custom design!!!
I've never heard of the name Sweets but that's what the little girl said her name was. She has horrible customer service and isn't polite at all. She should not be working with the public!! POOR CUSTOMER
Service: 1
Horrible service. Did not answer the phone whatsoever in a state of need. Hung up immediately while they aren’t even
Service: 1
We love great American cookie company, but many times get a subpar customer service experience. Today we had an incredible experience. A young lady named China went above and beyond for us. She made us double doozie cookie cake slices even though there were none out. She had a wonderful attitude and interacted with us. This location is lucky to have a worker like China who shines such a bright light!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Cake
The one downstairs the cookies were inedible they were very hard only ones that were good was the cake slices too expensive to be stale like
Food: 1
Love their cookies
This place has the worst customer service ever. I ordered a cookie cake and got there 8 minutes prior to pick up and they continued to rudely tell me it was not ready and I needed to come back at pick up time, when I was fine to wait. Then I went back while at the mall to just get a cookie and I asked for extra icing on one of my cookies slices and when the girl went to do it I asked her if it as white icing because it looked like a purple bag (very cleanly I guess) because my sister has a dye allergy, and the girl rudely looked at me and said yeah and then looked at her co worker and rolled her eyes and the co worker rolled her eyes as well, and we were the only ones there, no one else was waiting or anything. Id rather make the drive to Lafayette hoping their service is better. If you want a cookie cake for a better price and much better service then go to Food Lion. Period.
This place has the worst customer service ever. I ordered a cookie cake and got there 8 minutes prior to pick up and they continued to rudely tell me it was not ready and I needed to come back at pick up time, when I was fine to wait. Then I went back while at the mall to just get a cookie and I asked for extra icing on one of my cookies slices and when the girl went to do it I asked her if it as white icing because it looked like a purple bag (very cleanly I guess) because my sister has a dye allergy, and the girl rudely looked at me and said yeah and then looked at her co worker and rolled her eyes and the co worker rolled her eyes as well, and we were the only ones there, no one else was waiting or anything. Id rather make the drive to Lafayette hoping their service is better. If you want a cookie cake for a better price and much better service then go to Food Lion. Period.
Order without white icing or with just a little and you'll get a lot of it anyway. Happens every time.
They made the most awesome tyler the creator cake for my sons sweet 16 ever
Placed an order 2 days prior for my daughter’s 12th birthday. I told the lady that I wanted a horse head on it. She said no problem and that she was really good at doing horse heads. I went to pick it up today and it looks like Scooby Doo with a mullet. Worst $40 I’ve spent. Will not go back!
Restaurantji Recommends
Bought a 35 dollar cookie cake and they told me they couldn’t cut it for me. Unbelievable.
This is my grandson’s favorite stop when we are at the mall. The chocolate chip cookie is crispy on the outside and soft on the inside with a generous amount of chocolate chips. The 3 for $10 cookie deal is a good value as each cookie is large enough for two kids. A nice variety from which to choose so the adults and kids are happy. The only drawback to this location is it is staffed with teens who have friends stopping by so you might wait a bit before they serve you.
The cookies are good when I decide to make a purchase!
They did an awesome job with our cookie cake custom design!!!
Best cookies in the mall