The manager has the worst attitude at any location that i have ever been too and with 8 years of experience at subway i am very disgusted with his service and attitude i need to know who the district manager is at this location
Kenya C.
Mario, the store manager, called Police on me because I wanted spinach on my sandwich. Seriously. I'm not even exaggerating. So I drove for 8 hours from Louisiana and ended up in Chattanooga Tennessee. Decided to stop at this Subway on Market street downtown to order one of my favorite sandwiches: The meatball sub. The store is completely empty around 4:30pm, July 7, 2021, a Wednesday, except for the store manager, Mario, who is fixing sandwiches. I asked Mario for a meatball sub with cheese and spinach. Told him to please toast the spinach, cheese and meatball together. It's sooo yummy! Mario says no. No? He says he can't put spinach on the sandwich while its being toasted because the spinach will fly off. I was shocked. Mouth open. Jaws almost falling to the ground. This is the sandwich I always order, made the way I always make it. I told Mario, the crazy manager, to put paper on the sandwich in the toaster if he's afraid of spinach flying off . He says no. I tell him I've ordered this sub countless times. Spinach flying off the sandwich while toasting has NEVER happened. Mario says no way. Not happening. No spinach on my sandwich while it's toasting. I thought to myself: maybe he will believe employees at other Subway stores, rather than me, so I'll just call one to reassure him. He says no. He doesn't want suggestions from other stores. I tell him that this is my sandwich. If I want toasted spinach, be creative and make it with toasted spinach. He says Nope. Not putting spinach in the toaster. As my sandwiches are sitting on the counter, ready to go into the toaster oven, I ask him to please put spinach on the sandwich. He gets frustrated and calls the police. HE CALLED THE POLICE! The police come and I make Mario explain exactly why he called them. The crazy store manager, Mario, actually tells the cops he called them because I wanted spinach toasting on my sandwich with cheese and he refused. I couldn't believe it! The words actually came out of his mouth, and he was unashamed. How did Mario , the crazy store manager, get hired in this subway chain? No wonder the store was empty at 4:30pm. The cops were as blown as me. "Ridiculous," one cop said to me outside. What else is Mario, the crazy store manager, refusing customers who come in? Suffice it to say, this was the most humiliating experience. The police told me I had to leave. If the manager doesn't want to serve me the kind of sandwich the way I want it -- with spinach toasted on the meatball -- he does not have to and can insist I leave. I asked Mario for the phone number of the Owner. I asked for a name and number. Mario told me AND the police to google it. I asked for a receipt so I can get the store number and phone number. I'll buy something. Mario says no. WTH! Of course, I drove to another Subway two miles away and asked for the same meatball sub toasted with cheese and spinach. I asked the attendant if that was okay and he looked at me like I was crazy. "It's your sandwich," the attendant said. "What do I care?" The Owner of the Subway on Market street in Chattanooga should be ashamed of him/herself. I have never had such an awful experience at a Subway in my life. Worst Store Manager Ever! I do not recommend anyone going to the Market street location as long as Mario, the crazy manager, works there. Customer satisfaction is not a priority with that guy . I have every intention of telling Corporate about this horrific experience. Also, If every other Subway can toast my meatball with spinach on it, so can the Market Street Tennessee location. Sad. Just sad. Will not ever go back there. Ever!
James Lane (Jamie)
Subways usually pretty good. I don't know the guy working today just good people person. His personality made it more pleasant than it already is. I will most definitely go back!
Elida D.
Extremely dissatisfied with my most recent visit. A guy named Mario was working. He told me to do him a favor and stop playing in his store. First of all I wasn't playing, just trying to lighten the mood since he was in such a pissy mood. Will never be back. I left and told him to keep his sandwiches.
Calvin Robinett
2 for price of 1 yum yum !!!
QUEEN B. 1 & ONLY
They had a sign on the door saying be back in 10 minutes and 5 customers including myself sat outside for 30 minutes still no one came and unlocked the door. They lost money today and as I'm sitting at another restaurant near they still have not opened back up!!! #Bad Business
Anna Bradley
Severely understaffed. I know a lot of places are going through this right now but its leaving their staffed stressed and rude. I walked in with a group of 4 from work to get sub to go. the one person working was doing online order. did not acknowledge us for over 10 mins while he worked. then proceeded to make 3 of my parties sandwiches then asked me to wait while he made 3 more online orders making my coworkers wait another 10 minutes while my order was on hold. Typical case of things rolling down hill but management needs to make sure there is more than one worker on duty during lunch or at least one thats excited to be there.
Tina Smith
Since Jessica and Laura left, this subway has gone downhill very quickly. The man who now works in there is VERY RUDE AND VERY SLOW. He does not even TRY to be quick. In fact it seems the opposite, that he'd rather people give up and leave. Which I have witnessed a couple of times. I've heard him talk hateful to customers several times and he finally did to me as well. That was the last straw. I will not go back to that subway as long as he is employed there.
Franklin Thaxton
This location WAS the best one. The 2 ladies that ran it were fast and efficient. Now, its run by a different man and woman. They are slow, rude, and the most inefficient individuals. The man will raise his voice telling people to stand outside when there are only a few people in the line. They do not get in a hurry to do anything. Worst service i have had since the 2 ladies left and figured it was time to leave a review.
yorrick johnson
Rude employees and smart remarks would go here again
Subway on Market Street in Chattanooga is a well managed Subway location that is everything you can expect from a Subway when you are hungry and want to eat fresh. Everything in here smells good and the staff is efficient at preparing everything properly. This is a reliable Subway for a good sandwich and cookies.
Yolonda Gregory
Love the customer service
Keosha Petite
Disappointed...this place IS NOT open 24hrs..and today is Saturday. The hours should be updated on here. What an inconvenience driving all the way down here.
The manager has the worst attitude at any location that i have ever been too and with 8 years of experience at subway i am very disgusted with his service and attitude i need to know who the district manager is at this location
Mario, the store manager, called Police on me because I wanted spinach on my sandwich. Seriously. I'm not even exaggerating. So I drove for 8 hours from Louisiana and ended up in Chattanooga Tennessee. Decided to stop at this Subway on Market street downtown to order one of my favorite sandwiches: The meatball sub. The store is completely empty around 4:30pm, July 7, 2021, a Wednesday, except for the store manager, Mario, who is fixing sandwiches. I asked Mario for a meatball sub with cheese and spinach. Told him to please toast the spinach, cheese and meatball together. It's sooo yummy! Mario says no. No? He says he can't put spinach on the sandwich while its being toasted because the spinach will fly off. I was shocked. Mouth open. Jaws almost falling to the ground. This is the sandwich I always order, made the way I always make it. I told Mario, the crazy manager, to put paper on the sandwich in the toaster if he's afraid of spinach flying off . He says no. I tell him I've ordered this sub countless times. Spinach flying off the sandwich while toasting has NEVER happened. Mario says no way. Not happening. No spinach on my sandwich while it's toasting. I thought to myself: maybe he will believe employees at other Subway stores, rather than me, so I'll just call one to reassure him. He says no. He doesn't want suggestions from other stores. I tell him that this is my sandwich. If I want toasted spinach, be creative and make it with toasted spinach. He says Nope. Not putting spinach in the toaster. As my sandwiches are sitting on the counter, ready to go into the toaster oven, I ask him to please put spinach on the sandwich. He gets frustrated and calls the police. HE CALLED THE POLICE! The police come and I make Mario explain exactly why he called them. The crazy store manager, Mario, actually tells the cops he called them because I wanted spinach toasting on my sandwich with cheese and he refused. I couldn't believe it! The words actually came out of his mouth, and he was unashamed. How did Mario , the crazy store manager, get hired in this subway chain? No wonder the store was empty at 4:30pm. The cops were as blown as me. "Ridiculous," one cop said to me outside. What else is Mario, the crazy store manager, refusing customers who come in? Suffice it to say, this was the most humiliating experience. The police told me I had to leave. If the manager doesn't want to serve me the kind of sandwich the way I want it -- with spinach toasted on the meatball -- he does not have to and can insist I leave. I asked Mario for the phone number of the Owner. I asked for a name and number. Mario told me AND the police to google it. I asked for a receipt so I can get the store number and phone number. I'll buy something. Mario says no. WTH! Of course, I drove to another Subway two miles away and asked for the same meatball sub toasted with cheese and spinach. I asked the attendant if that was okay and he looked at me like I was crazy. "It's your sandwich," the attendant said. "What do I care?" The Owner of the Subway on Market street in Chattanooga should be ashamed of him/herself. I have never had such an awful experience at a Subway in my life. Worst Store Manager Ever! I do not recommend anyone going to the Market street location as long as Mario, the crazy manager, works there. Customer satisfaction is not a priority with that guy . I have every intention of telling Corporate about this horrific experience. Also, If every other Subway can toast my meatball with spinach on it, so can the Market Street Tennessee location. Sad. Just sad. Will not ever go back there. Ever!
Subways usually pretty good. I don't know the guy working today just good people person. His personality made it more pleasant than it already is. I will most definitely go back!
Extremely dissatisfied with my most recent visit. A guy named Mario was working. He told me to do him a favor and stop playing in his store. First of all I wasn't playing, just trying to lighten the mood since he was in such a pissy mood. Will never be back. I left and told him to keep his sandwiches.
2 for price of 1 yum yum !!!
They had a sign on the door saying be back in 10 minutes and 5 customers including myself sat outside for 30 minutes still no one came and unlocked the door. They lost money today and as I'm sitting at another restaurant near they still have not opened back up!!! #Bad Business
Severely understaffed. I know a lot of places are going through this right now but its leaving their staffed stressed and rude. I walked in with a group of 4 from work to get sub to go. the one person working was doing online order. did not acknowledge us for over 10 mins while he worked. then proceeded to make 3 of my parties sandwiches then asked me to wait while he made 3 more online orders making my coworkers wait another 10 minutes while my order was on hold. Typical case of things rolling down hill but management needs to make sure there is more than one worker on duty during lunch or at least one thats excited to be there.
Since Jessica and Laura left, this subway has gone downhill very quickly. The man who now works in there is VERY RUDE AND VERY SLOW. He does not even TRY to be quick. In fact it seems the opposite, that he'd rather people give up and leave. Which I have witnessed a couple of times. I've heard him talk hateful to customers several times and he finally did to me as well. That was the last straw. I will not go back to that subway as long as he is employed there.
This location WAS the best one. The 2 ladies that ran it were fast and efficient. Now, its run by a different man and woman. They are slow, rude, and the most inefficient individuals. The man will raise his voice telling people to stand outside when there are only a few people in the line. They do not get in a hurry to do anything. Worst service i have had since the 2 ladies left and figured it was time to leave a review.
Rude employees and smart remarks would go here again
Restaurantji Recommends
I love subway
Good quality
Subway on Market Street in Chattanooga is a well managed Subway location that is everything you can expect from a Subway when you are hungry and want to eat fresh. Everything in here smells good and the staff is efficient at preparing everything properly. This is a reliable Subway for a good sandwich and cookies.
Love the customer service
Disappointed...this place IS NOT open 24hrs..and today is Saturday. The hours should be updated on here. What an inconvenience driving all the way down here.