The old lady working at the counter seems to always get bad reviews as seen by previous customers. Why is she still working here? Very rude and unprofessional.
Atmosphere: 2
Food: 3
Service: 1
Jonathan Rodriguez
Let me start by saying that we love Subway. We are new to town. We stopped by today to grab some lunch. When we stepped in the store there were 4 customers in front of us. Immediately we noticed that the 2 ladies behind the counter were being condescending to the customers. When it was our turn, we ordered our food like normal but the ladies we still condescending. Nice but condescending. The sandwiches were not made well. They skimped on the lettuce and other ingredients even though we ask for more. The lady that rung us up asked if we wanted chips and or cookies. I got the chips and my wife the cookies. We clearly said it to her. She didnt ring us up correctly. She i guess didnt hear us ask for cookies as well. After paying $35 for 2 sandwiches and 2 drinks and 1 chip, she didnt give us the cookies. When we told her that we asked for cookies, she didnt say anything to us and left. She called the other lady. The other lady came and gave us the cookies and told us that next time we need to tell the cashier that we need to ask for the cookies before ringing us up. Look i understand that sometimes people miscommunicate. However, the attitude these ladies demonstrated was uncalled for. Its like they were mad at us for something we didnt do. The condescending was top notch. Maybe they are working for the wrong company. We will try to visit other subways instead.
The only lady working was great! She should get a raise, for sure.
Atmosphere: 5
Food: 5
Service: 5
Teresa Weaver
I will NEVER go back to this store. The older lady working was very rude and condescending. When we would ask a question she would just repeat the same thing over and over never answering. She had a very smart mouth and probably shouldn't be working with the public. I've been in the restaurant business over 30 years and I wouldn't have tipped her. My daughter doesn't like confrontation and tipped her 18percent. That was the ONLY time she said thank you and was nice at all. To top it all off they didn't have what my daughter wanted and as she's trying to make up her mind the lady acted like we were taking up her time. My daughter didn't get close to what she wanted and when we opened the sandwich it smelled like a tuna sandwich. She hates tuna!!!! Needless to say she cannot eat the sandwich. We're giving it to the dogs. It looked horrible and smelled bad. I see others in the comments have dealt with the same rude lady. Never again!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies, Turkey & Ham Sub w Extra Meat
Amelia Lee
the older lady with short hair was very rude to me for no reason and i was here last night and they had shredded cheese but when i come in the morning they apparently have never had it before no biggie but
Atmosphere: 5
Food: 4
Service: 1
Alias Ocean
Love it. Nice sandwich makers and is consistently good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Garlic Roast Beef Footlong, Subway Club, Meatball Marinara Footlong Pro Double Protein, Spicy Italian, The Champ Footlong Regular Sub, The Ultimate B M T Footlong
Megan Atkins
Put in a mobile order at 4:45. Said it would be ready by 5:10. Got here and it wasn’t done. Then the lady making the sandwich’s worked on 3 other people’s order before even started working on mine. I get being short staffed but I had somewhere to be and there was a reason I ordered ahead of time.
Judy Morgan
Ordered 10 each ham and turkey foot long sandwich, plus tray of toppings for a girls lunch on Oct 26. from the 205 S Willow Ave, Cookeville, TN store. When we went to eat, there was hardly any meat or cheese on the sandwiches (3 each meat/cheese, very thinly sliced, for a foot long). Later, after several attempts calling the store because no one answered, finally spoke with Wanda, who said she personally made the sandwiches and that is the way they are to be made. She wasn’t apologetic or anything. For sure we will be talking our business elsewhere.
Always seems to make my stomach upset when me and my fiancé eat there.
Atmosphere: 1
Food: 1
Service: 1
Bryan Parris
Always friendly staff, good food, and a clean restaurant every time that I've visited
Atmosphere: 5
Food: 5
Service: 5
Vance M
Clean the Subway in toand it's the only one wife has a bundle of neurological diseases. With both have weakened immune system. It's the only place we can eat, the are always clean. The only complaint I have is I don't have a phone number that they answer so it makes it hard. You can't call in order. They have a hard time trying to do. There's a online orders you need to get them TV screen where they can look up and just see the orders and make the sandwiches.Parking: Plenty of Disabled parking spot.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Subway Club
Linda McConnell
The poor girl was alone and slammed and they were out of several items but she did a great job of waiting on everybody and had a very good attitude for being in that position. The sandwiches were very good.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: The Champ Footlong Regular Sub
Jodi M Brown
Subway is becoming very expensive. Food has not changed just prices... spent almost 30.00 for a footlong and wrap....
The old lady working at the counter seems to always get bad reviews as seen by previous customers. Why is she still working here? Very rude and unprofessional.
Atmosphere: 2
Food: 3
Service: 1
Let me start by saying that we love Subway. We are new to town. We stopped by today to grab some lunch. When we stepped in the store there were 4 customers in front of us. Immediately we noticed that the 2 ladies behind the counter were being condescending to the customers. When it was our turn, we ordered our food like normal but the ladies we still condescending. Nice but condescending. The sandwiches were not made well. They skimped on the lettuce and other ingredients even though we ask for more. The lady that rung us up asked if we wanted chips and or cookies. I got the chips and my wife the cookies. We clearly said it to her. She didnt ring us up correctly. She i guess didnt hear us ask for cookies as well. After paying $35 for 2 sandwiches and 2 drinks and 1 chip, she didnt give us the cookies. When we told her that we asked for cookies, she didnt say anything to us and left. She called the other lady. The other lady came and gave us the cookies and told us that next time we need to tell the cashier that we need to ask for the cookies before ringing us up. Look i understand that sometimes people miscommunicate. However, the attitude these ladies demonstrated was uncalled for. Its like they were mad at us for something we didnt do. The condescending was top notch. Maybe they are working for the wrong company. We will try to visit other subways instead.
Atmosphere: 1
Food: 4
Service: 1
Very good service and delicious ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki 6
Everytime I eat here I swear I won't be
Atmosphere: 1
Food: 1
Service: 1
The only lady working was great! She should get a raise, for sure.
Atmosphere: 5
Food: 5
Service: 5
I will NEVER go back to this store. The older lady working was very rude and condescending. When we would ask a question she would just repeat the same thing over and over never answering. She had a very smart mouth and probably shouldn't be working with the public. I've been in the restaurant business over 30 years and I wouldn't have tipped her. My daughter doesn't like confrontation and tipped her 18percent. That was the ONLY time she said thank you and was nice at all. To top it all off they didn't have what my daughter wanted and as she's trying to make up her mind the lady acted like we were taking up her time. My daughter didn't get close to what she wanted and when we opened the sandwich it smelled like a tuna sandwich. She hates tuna!!!! Needless to say she cannot eat the sandwich. We're giving it to the dogs. It looked horrible and smelled bad. I see others in the comments have dealt with the same rude lady. Never again!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cookies, Turkey & Ham Sub w Extra Meat
the older lady with short hair was very rude to me for no reason and i was here last night and they had shredded cheese but when i come in the morning they apparently have never had it before no biggie but
Atmosphere: 5
Food: 4
Service: 1
Love it. Nice sandwich makers and is consistently good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Garlic Roast Beef Footlong, Subway Club, Meatball Marinara Footlong Pro Double Protein, Spicy Italian, The Champ Footlong Regular Sub, The Ultimate B M T Footlong
Put in a mobile order at 4:45. Said it would be ready by 5:10. Got here and it wasn’t done. Then the lady making the sandwich’s worked on 3 other people’s order before even started working on mine. I get being short staffed but I had somewhere to be and there was a reason I ordered ahead of time.
Ordered 10 each ham and turkey foot long sandwich, plus tray of toppings for a girls lunch on Oct 26. from the 205 S Willow Ave, Cookeville, TN store. When we went to eat, there was hardly any meat or cheese on the sandwiches (3 each meat/cheese, very thinly sliced, for a foot long). Later, after several attempts calling the store because no one answered, finally spoke with Wanda, who said she personally made the sandwiches and that is the way they are to be made. She wasn’t apologetic or anything. For sure we will be talking our business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always seems to make my stomach upset when me and my fiancé eat there.
Atmosphere: 1
Food: 1
Service: 1
Always friendly staff, good food, and a clean restaurant every time that I've visited
Atmosphere: 5
Food: 5
Service: 5
Clean the Subway in toand it's the only one wife has a bundle of neurological diseases. With both have weakened immune system. It's the only place we can eat, the are always clean. The only complaint I have is I don't have a phone number that they answer so it makes it hard. You can't call in order. They have a hard time trying to do. There's a online orders you need to get them TV screen where they can look up and just see the orders and make the sandwiches.Parking: Plenty of Disabled parking spot.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Subway Club
The poor girl was alone and slammed and they were out of several items but she did a great job of waiting on everybody and had a very good attitude for being in that position. The sandwiches were very good.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: The Champ Footlong Regular Sub
Subway is becoming very expensive. Food has not changed just prices... spent almost 30.00 for a footlong and wrap....
Atmosphere: 3
Food: 3
Service: 3