tried to buy something at Les macaron in Coolsprings Galleria, but the gentleman behind the counter was so busy on his phone even though I yelled hello three times he never looked up
Lisa W.
I love macarons and was so happy when this shop opened here at the mall! The flavors are delicious and make such wonderful gifts. Be sure to ask for recommendations from the servers, as they know all about them.
Mr. Viewer
We had an amazing time. The delicious desserts were prepared fresh. The service was amazingly timely.
Emma B.
Mary is seriously the sweetest soul she was so helpful and everything she recommended was amazing!!
Miranda L.
I love Macarons and have relied on Le Macaron since they opened to be my #1 spot for them considering they're so hard to find here in Nashville. I had only ever had great experiences at both this location and the location downtown prior to my last visit. I got a 12 pack as part of a gift for a friend and half of the macarons were just off, and each for differing reasons. They also didn't have any boxes so the macarons were put in a couple bags. Each one was a different flavor too, so 12 different batches. Half of them were delicious as usual. The other half, I'm just not sure what happened. We started taking photos after realizing it was multiple and I have attached those. The yellow one and the pink and green one was super gooey and felt uncooked (not the filling). The cream colored one had a hard and bendy outer shell with the inside part being super airy and dry/hard. It was very chewy. The red one was dry and fell to pieces except for the part that stayed attached to the filling - imagine a nerds candy rope. The blue one with pink filling was really wet. Almost like the ones that seemed uncooked but at least this one's shell seemed right. The inside was like cold batter.I am sad to leave this review and the review isn't actually due to the one-off experience I had. I don't believe it's an accurate representation of how their macarons generally are. I'm leaving this review because when I called to get an understanding and also let them know something was off, I was told that "we've never had one complaint" and "there's not much more I can do for you without seeing them and knowing what happened" even after I stated I had photos I'd be happy to share since it wasn't easily describable. I felt really dismissed after he made 3 different points of how "there's just no way" and when I expressed that I felt that way the man who stated he was the owner became very argumentative saying he doesn't understand how and when I tried to explain how he wouldn't stop speaking over me. He said he would give me a discount on my next visit. I said I appreciate it but that I didn't want to come back after the phone call we were having. He asked me what I wanted instead since I "wasn't being receptive to his solutions". I didn't call wanting anything out of it. All I wanted was for the business to know they missed the mark because how else would they know if it's never brought to their attention. I told him I don't want anything and he said "well if you think of something just call me back I guess" and that was that. I wish I had never called and just let him continue on his high horse of thinking "we've never had any complaints"No, sir, you clearly just haven't been 'receptive' to the complaints. I advocated for them and now I'm disheartened.. and
tried to buy something at Les macaron in Coolsprings Galleria, but the gentleman behind the counter was so busy on his phone even though I yelled hello three times he never looked up
I love macarons and was so happy when this shop opened here at the mall! The flavors are delicious and make such wonderful gifts. Be sure to ask for recommendations from the servers, as they know all about them.
We had an amazing time. The delicious desserts were prepared fresh. The service was amazingly timely.
Mary is seriously the sweetest soul she was so helpful and everything she recommended was amazing!!
I love Macarons and have relied on Le Macaron since they opened to be my #1 spot for them considering they're so hard to find here in Nashville. I had only ever had great experiences at both this location and the location downtown prior to my last visit. I got a 12 pack as part of a gift for a friend and half of the macarons were just off, and each for differing reasons. They also didn't have any boxes so the macarons were put in a couple bags. Each one was a different flavor too, so 12 different batches. Half of them were delicious as usual. The other half, I'm just not sure what happened. We started taking photos after realizing it was multiple and I have attached those. The yellow one and the pink and green one was super gooey and felt uncooked (not the filling). The cream colored one had a hard and bendy outer shell with the inside part being super airy and dry/hard. It was very chewy. The red one was dry and fell to pieces except for the part that stayed attached to the filling - imagine a nerds candy rope. The blue one with pink filling was really wet. Almost like the ones that seemed uncooked but at least this one's shell seemed right. The inside was like cold batter.I am sad to leave this review and the review isn't actually due to the one-off experience I had. I don't believe it's an accurate representation of how their macarons generally are. I'm leaving this review because when I called to get an understanding and also let them know something was off, I was told that "we've never had one complaint" and "there's not much more I can do for you without seeing them and knowing what happened" even after I stated I had photos I'd be happy to share since it wasn't easily describable. I felt really dismissed after he made 3 different points of how "there's just no way" and when I expressed that I felt that way the man who stated he was the owner became very argumentative saying he doesn't understand how and when I tried to explain how he wouldn't stop speaking over me. He said he would give me a discount on my next visit. I said I appreciate it but that I didn't want to come back after the phone call we were having. He asked me what I wanted instead since I "wasn't being receptive to his solutions". I didn't call wanting anything out of it. All I wanted was for the business to know they missed the mark because how else would they know if it's never brought to their attention. I told him I don't want anything and he said "well if you think of something just call me back I guess" and that was that. I wish I had never called and just let him continue on his high horse of thinking "we've never had any complaints"No, sir, you clearly just haven't been 'receptive' to the complaints. I advocated for them and now I'm disheartened.. and
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